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Can not associate an User Segment to a Content set
legacy Troubleshooting
Issue In Site management > Content & Data > Collections > Add a new manual selection > Add a new personalized variation, it is not possible to select a User segment from the list after changing the number of entries per page at the bottom left of the popup window. Environment Liferay DXP...
Can not generate a build from Bitbucket due to status 401 (unauthorised) error on Jenkins service
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After trying to integrate your Bitbucket repository, builds are not being generated and the following error is observed on the CI...
JSP fragments modules do not get Resolved after being deployed
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue JSP fragment modules don't get Resolved after being deployed via environment folders on /lcp/liferay/deploy/  Environment Liferay...
How to enable simultaneous login from multiple sessions
legacy How To
Issue How to enable users to simultaneously login to Liferay DXP using multiple different sessions Environment Liferay DXP Resolution Add the following lines to your portal-ext.properties file (you must include both of them otherwise it will not work): auth.simultaneous.logins=true...
Stuck reindex: How to check the progress of a reindex process and remove blocked BackgroundTask and Lock records
legacy Troubleshooting
Symptom Sometimes a reindex will take a long time and seem like nothing is happening. You simply see the reindex icon in the Control Panel bar and/or the percentage does not change.  Environment DXP 7.4 DXP 7.3 DXP 7.2 DXP 7.1 DXP 7.0 Resolution Since this resolution requires...
After 7.0 > 7.1 or 7.2 theme upgrade, the menu to edit web contents will no longer be available
legacy Troubleshooting
Issue After upgrading to DXP 7.1 or 7.2 a 7.0 DXP theme created with the Liferay Theme Generator according to e.g. this tutorial: Upgrading Your Theme from Liferay Portal 7.0 to 7.2, the Web Content Display widget showing a piece of web content will no longer have the menu options to...
Module download link can not be opened on Liferay DXP Release Notes page with 404 error
legacy Troubleshooting
Issue  When trying to download modules like "com.liferay.saml.opensaml.integration" from Liferay DXP Release Notes page, the download link can not be opened with a 404 error. Environment Liferay DXP 7.2 Resolution Modules like "com.liferay.saml.opensaml.integration" is included...
How to Modify Home Folder permissions
legacy Troubleshooting
Issue Guests who don't have view permissions for the Home Folder cannot view any Web Content when the Article view permissions check enabled option is checked. Environment Liferay 7.1+ Resolution The Home folder permissions can be modified with the following steps: Navigate to Site...
Users with role Site Member cannot find other users in search results
legacy How To
Issue Users with role Site Member cannot find other users in search results. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Resolution This is the expected behavior. For security reasons, by default the permission to view other users' data is only given to administrators....
Configuring your GitHub Repository for Liferay PaaS
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). This article has been replaced by Configuring Your GitHub Repository on learn.liferay.com. The documentation on learn.liferay.com is the...
Deploy a DXP Customization via Command Line (CLI) on Liferay PaaS
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). This article has been replaced by Deploying Changes via the CLI Tool on learn.liferay.com. The documentation on learn.liferay.com is the...
How to connect DXP 7.2 to Elasticsearch over SSL/TLS using PKI authentication where native realm is disabled on Elasticsearch
legacy Troubleshooting
Issue Once DXP 7.2 is configured with Elasticsearch 6.x or 7.x over SSL/TLS in the specific scenario where Elasticsearch uses PKI authentication with username-password disabled, NoNodeAvailableException is thrown during Liferay startup: Caused by: java.lang.RuntimeException:...
Role Management for Liferay PaaS
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). This article has been replaced by Environment Teams and Roles on learn.liferay.com. The documentation on learn.liferay.com is the best...
Liferay Cloud cookies
legacy
Issue Description about the cookies used in Liferay Cloud platform and their services. Environment Liferay Cloud Resolution Google Analytics cookies: _gat: Numeric It is used to limit the percent request. Term: 1 minute _ga: Identifier It is used to identify users Term: 2 years _gid:...
How to identify the version of Clay under DXP?
legacy How To
Issue As a developer, I would like to identify the exact version of Clay on the specific DXP version (and patch level) which is currently running. Environment DXP 7.1 Resolution Please go to Control Panel -> System Settings -> Javascript Loader and enable the option Explain module...
Liferay DXP cannot be started correctly due to "Unable to initialize Elasticsearch cluster" errors
legacy Troubleshooting
Issue The server can not be started correctly with ES errors like the following: 2020-06-05 06:45:41.596 ERROR [Framework Event Dispatcher: Equinox Container: 2a6f419e-c609-4e73-a180-4e901fcc9b18][Framework:93] FrameworkEvent ERROR java.lang.IllegalStateException: Unable to initialize...
Troubleshooting Tools for Liferay PaaS
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). This article has been replaced by Troubleshooting Tools and Resources on learn.liferay.com. The documentation on learn.liferay.com is the...
Backing Up Data on Liferay PaaS
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). This article has been replaced by Backup Service Overview on learn.liferay.com. The documentation on learn.liferay.com is the best source...
Connect to LDAP via VPN for Liferay Cloud
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Liferay DXP supports LDAP connectivity, and Liferay Cloud provides VPN capabilities to connect to an on-premise network. In this article,...
Deploy a DXP customization with CI on Liferay PaaS
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). This article has been replaced by Deploying Changes via the CLI Tool on learn.liferay.com. The documentation on learn.liferay.com is the...
How to resolve Document Library PDF previews taking up more disk space than the original files
legacy How To
Issue While examining our document library in a file system, we saw that the storage being used for preview files are taking up three times the amount of disk space as the storage for the original files uploaded to documents and media, leading to disk space usage issues. In particular,...
Advanced Configuration for Liferay Cloud
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). This article has been replaced by Defining Environment Variables on learn.liferay.com. The documentation on learn.liferay.com is the best...
Introducing the CI Process and Deploying the DXP Stack for Liferay Cloud
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). This article has been replaced by Overview of the DXP Cloud Deployment Workflow on learn.liferay.com. The documentation...
How to check Bootstrap version under DXP?
legacy How To
Issue As a developer, I would like to check what exact Bootstrap version is applied on the currently running DXP version (and patch level). Environment DXP 7.0+ Resolution Navigate to DXP and open the browser console Insert the following line to console...
Known Issue: Buttons don’t work with SPA disabled and when using Google Chrome 83.0.4103.61
legacy Troubleshooting
Issue When using Google Chrome v. 83.0.4103.61 in combination with SPA disabled (javascript.single.page.application.enabled=false in portal-ext.properties), several buttons will no longer work Environment Liferay DXP 7.0+ Resolution Upgrade to Google Chrome v. 83.0.4103.97+  , content:...
Is Liferay Product affected by OpenSSL security issue CVE-2020-1967 ?
legacy
Issue Is Liferay Product affected by OpenSSL security issue CVE-2020-1967 ? Environment Liferay DXP 7.1 Resolution Since Liferay products do not come with OpenSSL built-in, Liferay is not affected by CVE-2020-1967 out of the box. If you have implemented OpenSSL into your project, your...
Disabling the password reminder questions on the users first login
legacy How To
Issue You do not want your users to set up the password reminders answers on their first login. Environment Liferay Portal 6.2 Liferay DXP 7.x Resolution Add the following line to the portal-ext.properties: users.reminder.queries.enabled=false Restart the application Additional...
Is it possible to change the blog title's font size from H3 to H1?
legacy How To
Issue Is it possible to change the blog title's font size from H3 to H1? Environment Liferay DXP 7.2 Resolution To change the Blogs title in the Blogs portlet (Blogs list view): This title font size can be changed by customizing widget template for Blogs portlet as mentioned...
Confirm Provisioning and Full Access for Liferay PaaS
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). This article has been replaced by Initial Setup Overview on learn.liferay.com. The documentation on learn.liferay.com is the best source of...
Liferay PaaS Basics Tutorials
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). You are starting your Liferay PaaS project and we want to help you have a good start. The documentation on learn.liferay.com is the best...
Apache Tomcat Security Advisory: CVE-2020-9484 (Remote Code Execution via session persistence)
legacy How To
General Information Apache Tomcat has recently released new versions to fix a vulnerability tracked as CVE-2020-9484. As per the information provided by Apache Tomcat: "If: an attacker is able to control the contents and name of a file on the server; and the server is configured to use...
Unable to expand accordion panels for OAuth2 due to "Uncaught TypeError: Cannot read property 'querySelectorAll' of null"
legacy Troubleshooting
Issue While trying to expand the accordion sections of "Scopes" for the OAuth2 Administration tab in Control Panel, customers may face the inability to do so as well as the below error in the browser's console: Uncaught TypeError: Cannot read property 'querySelectorAll' of null at...
Gauges in Control Panel > Server Administration are not shown
legacy Troubleshooting
Issue Gauges in Control Panel > Server Administration are not shown There are NPE in log files, similar to  Caused by: java.lang.NullPointerException  at sun.awt.FontConfiguration.getVersion(FontConfiguration.java:1264) Environment OpenJDK Resolution Due to licensing issues, some JDK...
Unable to add Image Field in Structure
legacy Troubleshooting
Issue 1. Install a clean Liferay DXP 7.2 SP1 and install the liferay-hotfix-266-7210 2. In portal-ext.properties file, add "minifier.enabled=false" property 3. Start Liferay. Go to "Content & Data" -> "Web Content" -> "Structures" and click "Add" button to add a new structure. 4. Drag...
Not able to add Structure Key after unchecking Auto generate Structure Key
legacy Troubleshooting
Issue Steps to reproduce: 1. Download the liferay-dxp-tomcat-7.2.10.1-sp1-20191009103614075.tar.gz from Liferay 2. Unzip and start the out of the box liferay-dxp-tomcat-7.2.10.1-sp1. 3. Once Liferay started, go to "Control Panel" -> "System Settings" -> "Web Content" -> "Adminstration"....
Images are not inserted in CKEditor of Wiki portlet
legacy
Issue In a Wiki portlet's comment section within CKEditor, when attempting to insert a picture, the image is actually not inserted - although it is added to Documents. An empty line is added instead. No errors shown in browser console, nor at Liferay logs. Reproduction Steps: Set up DXP...
Can I install a Jenkins plugin?
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Is it possible to install a third-party Jenkins plugin on my Liferay PaaS project? Environment Liferay PaaS Resolution Unfortunately,...
Backup service unexpectedly restarts while restoring
legacy Troubleshooting
Issue While restoring a large number of files the backup service may unexpectedly restart with no error. Environment Liferay Cloud Resolution Update Backup service image to 3.2.11 or higher by changing the gradle.properties file accordingly....
Cannot map same IP address into multiple ports on Liferay PaaS VPN
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue You have mapped the same IP address to multiple ports on Liferay PaaS VPN configuration but it is not working the connection....
Cannot generate any build from a Github commit after upgrading Jenkins image to 3.2.0 or higher
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue It is not possible to generate any build from a Github commit after upgrading CI service image to 3.2.0 or higher. Environment...
Pagination drop down count in Asset Publisher Portlet
legacy Troubleshooting
Issue The number of pages that are shown in the pagination drop down menu for the Asset Publisher portlet is not the total number of pages that exist on that site. For example, if there are 30 pages total, it only shows up to page 26. Environment Liferay DXP 7.0 Resolution You can...
Where to find the add friend option in the summary portlet?
legacy Troubleshooting
Issue All portlets of social networking are displayed under the social tab. But with a summary portlet, the add as a friend button option is not displayed or not available. Steps to replicate the reported behavior: Extract the vanilla instance of the Liferay DXP 7.0 Deploy the social...
Folder option is not working for the link in selected text style toolbar on the page fragments
legacy Troubleshooting
Issue In the content page, while trying to add the link for the text in the paragraph component by editing it, the folder option is not working in the toolbar. Steps to reproduce the behavior: In [vanilla bundle DXP 7.2 FP4, create a new Content Page and edit it From the right-side...
"Invalid attempt to spread non-iterable instance" error when saving Instance Settings
legacy Troubleshooting
Issue When working on a Liferay instance fronted by a web server, customers may experience the inability to save any changes in the Control Panel > Instance Settings sections. The attempt to save will fail with error Invalid attempt to spread non-iterable instance in the browser's...
Form embedded in web content template is disabled, not working
legacy Troubleshooting
Issue 1. Create a new Form: Add 3 text fields: Firstname, Lastname, Email. 1 'Select From List' field for Nationality (e.g Indian, Saudi Citizen), and an Upload field named Upload CV. 2. Create a Web Content Structure having 2 Text fields named "Title" and "Subtitle" and an HTML field....
Cannot save identical content in localization of a field
legacy Troubleshooting
Issue Users cannot save identical content in the localization of a field. Steps are as follows: Create an article using the basic web content structure Write "Test" in the content field and publish  Add a translation (for example Spanish) and change the content field value to "Test ES"...
Admin is unable to Impersonate User with NoSuchGroupException
legacy Troubleshooting
Issue The Admin is unable to impersonate certain user with the following error: NoSuchGroupException: No Group exists with the key {companyId=20155, classNameId=20005, classPK=20555} Environment Liferay Portal 6.2 Resolution One possible reason for this error is because the user's group...
Unable to add multiple questions in one Poll
legacy How To
Issue Is it possible to add multiple questions in one Poll? Environment Liferay DXP 7.2 Resolution To add multiple questions in one Poll is not currently supported in Liferay DXP 7.2. It can be achieved by adding two separate Polls and add one question per poll. Or, as an alternative,...
No administrative options can be accessed when an F5 load balancer is in front of Liferay forcing a secure protocol
legacy Troubleshooting
Issue When a F5 load balancer is in front of Liferay and is forcing a secure protocol, no administrative options can be selected and accessed. On Liferay the following options are configured on the portal-ext.properties web.server.https.port = 443 web.server.host = [A host is specified...
Liferay sends email notification with port number next to website address
legacy Troubleshooting
Issue When receiving Liferay email notifications (for example: New account Created, Password reset link, etc ...), users may notice the app server's port number appended to the website domain, for example: www.myliferayportal.com:8080 Environment Portal 6.2 Liferay DXP 7.0+ Resolution...
"Problem with the configuration: Unknown release in folder ..." when patching the source code
legacy Troubleshooting
Issue When patching the source code, customers may receive the error: "Problem with the configuration: Unknown release in folder ..." Environment Liferay DXP 7.1+ Resolution Have a usable ReleaseInfo.java file taken from liferay-dxp-src/portal-kernel/src/com/liferay/portal/kernel/util/...
Indexing is taking too long
legacy Troubleshooting
Issue Reindexing is taking or has taken too long to finish. Environment Liferay DXP 7.0+ Resolution If reindexing is deemed slow or is still ongoing (the 2-arrow icon can be seen at the top right), it may have gotten stuck. This can be checked in the following ways: Activate the DEBUG...
Google PageSpeed Insights (Mobile) results for a Liferay DXP site have a low score
legacy Troubleshooting
Issue After submitting your Liferay site to the Google PageSpeed Insights tool, a low score for Mobile will be returned, flagging issues on aggregated resources as: - Eliminate render-blocking resources - Remove unused CSS Environment Liferay DXP 7.0+ Resolution Upgrade to the latest fix...
Importing a third-party JS package with liferay-npm-bundler will result into "Cannot use import statement outside a module"
legacy Troubleshooting
Issue When adding and importing a third-party package dependency to a Liferay NPM module made with the Liferay Bundler (for example, npm Angular Portlet Template, the following errors may be observed in the server/browser's console: Uncaught SyntaxError: Cannot use import statement...
Workflows - Supported Statuses
legacy
Description Workflows on Liferay give the possibility of running assets like web content articles, wiki pages, or even users, through pre-determined review processes.  For this you can utilize workflow statuses. Let's say, you, as an Administrator, want to have control over all the...
aui-io-request throws io ... is not a function
legacy Troubleshooting
Issue When using a code similar to the below: AUI().use('aui-io-request', function(A){} The browser's console will throw this error: Uncaught TypeError: "io.upload is not a function" Environment Liferay DXP 7.2 Fix Pack 2+ Liferay DXP 7.3 Resolution Add io to theaui:script tag's...
License files containing '-ext' will result in error
legacy Troubleshooting
Issue When deploying a license XML file which contains the string '-ext', an error will appear showing the following: 12:28:30,346 INFO [com.liferay.portal.kernel.deploy.auto.AutoDeployScanner][BaseDeployer:863] Deploying license-portalproduction-extension-6.2ee-test.xml Expanding:...
Form data is not captured when using Liferay Form embedded in the external Website
legacy Troubleshooting
Issue After embedding Liferay form in the external website (for example, a plain HTML website), the form data is not captured after submitted successfully. Environment Liferay DXP 7.1 Resolution One possible reason for the Form data can not be captured is because a cookie got blocked. It...
When saving configurations, only the information in the current page/tab will be saved
legacy
Issue When editing configurations on a different page/tab, only the information in that current page/tab will be saved. For example: Access to edit a User and add some middle name. Move to another tab, such as Roles. Save the form If you access again to edit that user you will see there...
Resolve the error "Load timeout for modules..."
legacy Troubleshooting
Issue I wanted to publish the comment to reply to a thread inside the category of the message board but it failed when my internet connection was slow. I also observed an error "Load timeout for modules..." in the developer's console of the browser. Environment Liferay DXP 7.2 Resolution...

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