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Apache Log4j 1.x has reached its end-of-life
legacy
Issue Log4j 1.x has reached end-of-life status: https://blogs.apache.org/foundation/entry/apache_logging_services_project_announces Environment Liferay DXP 7.0  Liferay DXP 7.1 Liferay DXP 7.2  Liferay DXP 7.3  Resolution Liferay is aware of Log4j 1.x's end-of-life and has logged it as a...
WebContent Sort Order is not working
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay. 2. Navigate to Content > Web Content. 3. Create multiple web contents. 4. Set Filter and Order settings as below       ORDER BY: Display Date       descending order 5. Navigate to any other page. 6. Navigate back to the Web Content portlet....
Custom OSGi modules deployment issue
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Custom OSGi modules are not deploying with the attached errors Jan 25 15:31:14.840 build-4 [liferay-6f6445877-9kc6c] [dxp] ERROR...
How to Import LAR files with circular references?
legacy Troubleshooting
Issue While using the export-import features of Liferay, we often encounter the error that certain files cannot be imported because references are missing. Even after importing the allegedly missing reference, the error still appears. The different elements from different pages reference...
Reverse Chronological Order in WebContent
legacy Troubleshooting
Issue The default order of showing the WebContent articles is in "Chronological" order, which shows the older created articles first. And, want to list the latest created articles first. Steps to reproduce 1. Navigate to Content > WebContent  2. Create 3-4 Basic Web Contents. 3. Check...
How to delete a custom event in Analytics Cloud?
legacy
Issue I have created a custom event and I would like to delete it. How can I do it? Environment Analytics Cloud Resolution You can hide and block events in Analytics Cloud but events cannot be deleted. If you block an event, it will no longer be shown in Analytics Cloud. Additional...
Unable to publish WebContent for localized Site
legacy Troubleshooting
Issue Steps to reproduce: 1. Setup the vanilla bundle and start the Liferay. 2. Go to system settings  > WebContent > Administration > Changeable default language as true. 3. Set en_US, es_ES as instance languages and en_US as the default language of the instance. 4. Go to the Global...
More than one status of WebContent is showing on Live site
legacy Troubleshooting
Issue Steps to reproduce 1. Create a WebContent named "Test" on the staging site. 2. The status of the created WebContent is showing as "approved". 3. Expire the "Test" WebContent (Now, the status will change to "Expired") 4. Do "Publish to Live" from the WebContent. Observed Behavior:...
CVE-2022-23305, CVE-2022-23307, and CVE-2017-5645
legacy Troubleshooting
Issue This article outlines the concerns of CVE-2022-23305, CVE-2022-23307, and CVE-2017-5645 vulnerabilities with respect to the Liferay DXP Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Resolution CVE-2020-9493 or CVE-2022-23307 identified a...
How to display web contents for segmented users and for all users in a single Asset Publisher
legacy How To
Issue Sometimes it is required to display web contents for segmented users and, at the same time, display web contents for all users (segmented or not). For example, we may want to show different web contents for users belonging to different areas such as cities, departments, etc. and,...
en_US and en_GB is available and it is always displayed in long-form
legacy How To
Issue We want to have both American English and British English available in the Instance settings, but only use one of them on a site that has a non-English language set as the default language. The URL should be displayed as follows: www.portal.com/en but the long form of the language...
How to rename a custom event in Analytics Cloud?
legacy Troubleshooting
Issue I have created a custom event and renamed it, but I cannot see the event updated in Analytics Cloud. How can I rename this event? Environment Analytics Cloud Resolution If an event is renamed in your code, it will be treated as a new event once that event has been triggered. You...
Display setting is blank for Asset Publisher in the configuration
legacy Troubleshooting
Issue When clicking on the display settings tab of the Asset publisher configuration, it displays a blank screen with the below error. ERROR [http-nio-8080-exec-18][BaseJSPFormNavigatorEntry:55] Unable to include JSP /configuration/source.jsp build-10657 [liferay-64c8f68f4-qp6h2] [dxp]...
Configuring portlets, embedded by a theme within the header or the footer
legacy
Issue When a portlet is embedded within a footer/header on a content page, the portlet configuration is inaccessible, even in edit mode. Environment Liferay DXP 7.2 Resolution Configuring portlets - embedded by a theme - are disabled within both the header and the footer as well. Such...
Applying decorators on a content page within fragments
legacy
Issue Using fragments with embedded widgets, like web content display, the default theme decorator is not being applied to the embedded widget. Environment Liferay DXP 7.2+ Resolution The desired scenario of applying decorators on a content page within fragments is not available by...
An empty Control Menu is visible for a user without permissions
legacy Troubleshooting
Issue When a regular user (user created with default settings) log in to the portal, an empty Control Menu bar is displayed on all Content Pages. Environment Liferay DXP 7.3. Liferay DXP 7.4. Resolution Please install DXP 7.3 Update 4, DXP 7.4 Update 6 or higher. Or request a Hotfix with...
How to unpublish a published content page or set it to draft
Troubleshooting
Issue I published a content page, and I cannot unpublish it or set it to draft. Environment Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution Once we publish a content page, we will not be able to set it back to Draft or unpublish it. In order to work around the issue, we can...
javax.portlet.PortletException: java.lang.IllegalStateException: getAttribute: Session already invalidated error
legacy
Issue Why does this error gets triggered? What would be the cause? INFO  [http-nio-8080-exec-2573][CustomLoginPortlet:726] url redirect = https://xxxx/group/yyyy ERROR [http-nio-8080-exec-2573][PortletServlet:112] javax.portlet.PortletException: java.lang.IllegalStateException:...
Error when configuring SAML in a clustered environment for the first time
legacy Troubleshooting
Issue When configuring SAML in a clustered environment and entering the configuration Idp connection an error is shown: java.lang.RuntimeException: java.lang.NullPointerException at com.liferay.portlet.expando.model.impl.ExpandoBridgeImpl.getAttributeType(ExpandoBridgeImpl.java:334) at...
"PortalException: Unable to get a unique file name" when adding a new Blogs image
legacy Troubleshooting
Issue Steps to reproduce: Add a new blogs entry Add a new cover image to this blogs entry Save the entry Expected behavior: The image is uploaded Current behavior: An error is thrown and you found an error similar to this in your logs: ERROR...
Error displaying geolocation field OpenStreetMap (Leaflet) for the second time, showing a white map when cached
legacy Troubleshooting
Issue We have a web content structure with a "geolocation" type field (we use the Open Street Map option). We display it using a template for said structure. The map appears correctly the first time it is loaded, but if we reload the page it appears completely blank map area. We note...
How can I reorganize the page-tree in the Staging and Live sites?
legacy Troubleshooting
Issue By making a number of custom publications the page order between the Staging and the Live sites can be out of sync. This is a limitation that is caused by publishing only a set of pages and not the whole page-tree.        Environment Liferay Portal 6.2 Liferay DXP 7.0 Liferay DXP...
Browser console error : The connection used to load resources from https://www.xxx.yyyy used TLS 1.0 or TLS 1.1, which are deprecated and will be disabled in the future
legacy Troubleshooting
Issue Browser console error as "The connection used to load resources from https://www.xxx.yyyy used TLS 1.0 or TLS 1.1, which are deprecated and will be disabled in the future. Once disabled, users will be prevented from loading these resources. The server should enable TLS 1.2 or...
Getting mixed content on the portal
legacy Troubleshooting
Issue After enabling SSL and routing the domain, getting mixed content on the portal that is the pages in the https://www.abc.in referring the http://www.abc.in for the stylesheet, javascript, and henceforth. Environment Liferay DXP 7.2 Resolution This might be caused when SSL is getting...
Unable to order by published date at the time of selecting assets for a manual collection
legacy
Issue When we use Manual Collections, we have to select the items manually, using a selection screen. In this screen, under the Filter and Order selector, we can set Title or Modified Date as an item order. Is there a way to set Publish Date as item order instead of Title or Modified...
What to expect if the company.default.home.url is set as "/"
legacy
Issue This article provides a high-level overview of what to expect if the company.default.home.url is set as /. Environment Liferay DXP with sites or instances with multiple virtual hosts Resolution Let's say that your Liferay DXP instance has the following setup: Two sites with the...
Custom form fields do not appear in the entries tab of the edit mode
legacy Troubleshooting
Issue Steps to reproduce: Create a new custom field type for Forms portlet (in our example we'll call it "Custom field"). Add it to a new form. Add the forms portlet to a page. Send information to this form.  Edit the form again. Click on the "Entries" tab. Expected: You see the data you...
Site template propagation performance
legacy Troubleshooting
Issue The layouts, portlets, and data from the template are copied to the site created from the template using the export-import process. The initial site created using the template just copies the content data. Only portlet configurations and layouts are exported and imported when the...
Issues with Content Page Indexing
legacy Troubleshooting
Issue When users enable staging with Page Versioning, the content of a content page in the staging version of the site becomes unsearchable. Steps to reproduce: (Scenario 1) 1) Create a new site 2) Create a page fragment with the following static content: <p>lorem ipsum</p> 3) Create a...
How to address validation issues and missing references during the staging phase
legacy Troubleshooting
Issue Unable to complete important tasks due to validation issues. Environment Liferay DXP 7.2 Resolution There are some useful settings under: System Settings > Infrastructure > VIRTUAL INSTANCE SCOPE > Export/Import When a user encounters a validation error that prevents them from...
Enable "Shop By Diagram" product type
legacy Troubleshooting
Issue The "Shop By Diagram" option is not visible while creating the Product. Environment Liferay DXP 7.4 Commerce 4.0 Resolution Follow these steps to enable the diagram in Product Click on Control Panel Menu > Navigate to System Settings under Configuration. Click on Catalog under...
Journal Articles display causing pages loading delay
legacy Troubleshooting
Issue Pages loading delays are detected after updating your patch level. Those pages include jorunal articles to be displayed. Environment Liferay DXP 7.4 Liferay DXP 7.3 from fixpack-3 Liferay DXP 7.2 from fixpack-16 Resolution LPS-139726 introduces a performance regression : when the...
Build error while doing buildService
legacy Troubleshooting
Issue User gets below error when doing buildService outside the *-service module: FAILURE: Build failed with an exception. * What went wrong: Some problems were found with the configuration of task ':modules:xxxx:buildService' (type 'BuildServiceTask'). > File '/.../service.xml'...
Object Mapping: No object 'type' for an upload field
legacy
Issue Having created a new object, we can then create a new field. This example shows a new field for 'date' and is assigned the Type* Date When creating a field for a file upload, there is no applicable Type* that may be assigned. Environment DXP 7.4 Resolution This is currently being...
Why is the rich-text toolbar floating instead of permanent?
legacy Troubleshooting
Issue Users can't see the rich-text actions toolbar until they select a piece of text if they create a new fragment with a rich-text type editable field and place it on a content page. Steps to reproduce 1) Start Liferay 7.3 instance 2) Create a collection and a fragment in it 3) Create...
Use CKEditor plugins button on AlloyEditor
legacy How To
Issue What are the steps to add the colorbutton plugin as an AlloyEditor button? This official documentation doesn't work on DXP by default and needs some extra configuration. Environment DXP 7.0, DXP 7.1, DXP 7.2, DXP 7.3 Resolution The solution is to add on the configuration this...
After a failed CAPTCHA forgot password submission, the 'Text verification failed' alert persists after refreshing the page
legacy
Issue The screen name/email address field value is not removed from the page after refreshing the page after an invalid 'forgot password' CAPTCHA attempt, and the 'Text verification failed' alert persists. Steps to Reproduce 1. Start Liferay 7.2 2. Click on the login link, then select...
Configuration of Flag notification Email sender addresses and names
legacy Troubleshooting
Issue Flag content warning (e.g. when a user reports a thread on a Message Board as inappropriate) is not sent to admins despite changing the email sender name and address under Control Panel > Instance settings > Email. At the same time log shows " Skipping email because the sender is...
Set Message Boards 'to email address' for notifications
legacy Troubleshooting
Issue Message Boards email notification's 'to address' uses 'from address' instead. When you go to Content&Data → Message Boards → Configuration → Email from and set a valid email address, Message Boards will use this as a 'to address' as well by default.   Environment Liferay DXP 7.2  ...
Can we prevent editors from injecting executable code in Web Content fields?
legacy Troubleshooting
Issue When rendering the text fields stored for a Web Content through Web Content Templates, the resulting markup might execute undesired code if the editor has introduced executable code like: <img src=x onerror=alert("Hello")> Environment Liferay DXP 7.0+ Resolution This can easily be...
Property "redirect.url.security.mode" has invalid value: domain,domain
legacy Troubleshooting
Issue After setting the property redirect.url.security.mode=domain we are now seeing WARN messages such as Property "redirect.url.security.mode" has invalid value: domain,domain Environment Liferay DXP Resolution Please check all of your environment's PROPERTIES files to ensure that...
Configuring Site Locales Using Site Initializer site-settings.json File
legacy
Issue How can I configure site locales using the site-settings.json file within the Site Initializer framework?   Environment Liferay DXP 7.4+   Resolution Currently, the Site Initializer framework doesn't support setting enabled locales. The locales enabled for a site are stored inside...
How to Remove Product Attachments via Commerce API?
legacy How To
Issue I need to remove a product attachment by running a script and I am looking for the appropriate Commerce Headless API endpoint to accomplish this. Environment Liferay DXP 2023.Q4.0+ Resolution As of Liferay 2023.Q4.0, Liferay provides two DELETE endpoints for removing product...
Upgrading Liferay fails with "Data too long for column 'smallAttributeValue'"
legacy Troubleshooting
Issue I am trying to upgrade Liferay to 2024.Q3 or 2024.Q4 The upgrade fails with the following error: 2024-12-17 14:45:21.409 ERROR [main][UpgradeExecutor:333] Failed upgrade process for module com.liferay.dynamic.data.mapping.service com.liferay.portal.kernel.upgrade.UpgradeException:...
Liferay DXP + JBoss EAP 8 Compatibility FAQ
legacy
When will Liferay Support JBoss EAP 8.0? Our team is actively working on making Liferay compatible with JBoss EAP 8. Upgrading to JBoss EAP 8 will require migrating to a newer version of Liferay DXP that supports Jakarta EE 10, which is planned for release in the second half of 2025...
URL scheme must be "http" or "https" for CORS request
legacy Troubleshooting
Issue CORS errors "Failed to fetch" when accessing headless APIs through the API Explorer. Environment Liferay DXP 7.4  Resolution CORS issues arise from mismatches between the origin of the API request and the allowed origins configured in Liferay. If the issue persists even after...
Customize Liferay Startup Logo
legacy How To
Issue How to customize Liferay Startup Logo Customization Environment Liferay 7.3 Liferay 7.4 Resolution NOTE: The following resolution requires customization and should only be implemented at the discretion of your team. Liferay Support will not be able to assist with designing or...
Groovy Scripts not working on Partner Portal
legacy Troubleshooting
Issue While filling out the upgrade request form on Partner Portal, the groovy scripts 'ee_6_2-all.groovy' and 'PrintDatabaseInfo_DXP_Modified.groovy' are not working. Environment Liferay Portal 6.2 Resolution Try with the attached updated Groovy scripts. If the issue persists, please...
URL redirection between sites in Liferay DXP 7.4
legacy Troubleshooting
Issue After migrating from Liferay DXP 7.3 to DXP 7.4, URL redirection rules defined in rewriteurl.xml (no longer supported in 7.4) and through .config files stopped working. Liferay’s built-in redirection settings only handle site-level redirections and do not support redirection for...
What 'type' parameter should I provide to the addUser() function when creating a User through API?
legacy
Issue I would like to create a user via UserLocalServiceUtil.addUser() One of the parameters required is 'int type'. What value should I provide to this type parameter? Environment DXP 7.4 Quarterly Releases Resolution The type parameter defines the user in a global scope: 0: GUEST (e.g....
JournalContentSearchLocalServiceUtil.getLayoutIds returns an empty list
legacy Troubleshooting
Issue When trying to retrieve the pages where a web content article is displayed using its articleId, an empty list is returned. After instantiating a web content in a Content Viewer, the following method is used to obtain the layoutIds: List<Long> layoutIds =...
How to set up Search Blueprints to be used with Search headless API
legacy How To
Issue You do not find a suitable headless API or is not still developed by Liferay so you would like to create your own search blueprint and invoke it easily from Search API. For example, retrieve draft or pending web content articles based on a structure field ( Feature Request )....
Null Values for PortalInetSocketAddress and PortalProtocol for Cluster Nodes
legacy Troubleshooting
Issue When running a Groovy script to check cluster formation, the output shows "null" for PortalInetSocketAddress and PortalProtocol for some nodes. Environment DXP 7.4 Quarterly Releases Resolution This behavior is expected when not all cluster nodes have been accessed through a web...
Unwanted spaces appearing after HTML tags in translated text
legacy Troubleshooting
Issue When using HTML tags like <strong>, <b>, <h1>, <span>, and <i> within internationalized text in the Language Override functionality, an unnecessary space is generated after the closing tag when the text is rendered in a fragment This extra space is visible in both the displayed...
ERR_CONTENT_DECODING_FAILED
legacy Troubleshooting
Issue When the user is accessing their DMS application, sometimes they encounter the below error in the browser console: Error : Failed to load resource: net::ERR_CONTENT_DECODING_FAILED....
Receiving resource not found error when creating commerce product through headless API
legacy Troubleshooting
Issue When creating a product using headless API. After creating it, the product status shows 'Approved'; however, when searching for the product or clicking the product to open it, that shows the resource not found error on the UI. Steps to reproduce: 1. Start Liferay DXP 7.4 U90. 2....
String ¿¿¿¿¿¿ is displayed in several Web Contents after upgrading
legacy Troubleshooting
Issue After upgrading, some Web Contents are displayed with the string ¿¿¿¿¿¿¿. Environment Quarterly Releases: 2023.Q3, 2023.Q4, 2024.Q1, 2024.Q2, 2024.Q3 Resolution The string ¿¿¿¿¿¿ is codification of the characters E2 80 8B related to the character ZERO WIDTH SPACE interpreted by a...
Where can I see image details in the Headless API response for Vocabularies?
legacy
Issue I cannot see image details for Categories in the Headless API response upon calling /o/headless-admin-taxonomy/v1.0/taxonomy-categories/{{categoryId}} Environment Liferay 7.4 Quarterly Releases Resolution This is currently a product limitation, however, we already have a Feature...
How to get the portlet ID in the Asset Publisher template
legacy How To
Issue How can I obtain the portlet ID, which is used for advanced styling, within the Freemarker template of the Asset Publisher? Environment Liferay DXP 7.4+ Resolution The portlet ID used for advanced styling is a combination of the portlet name and the instance ID (if applicable). It...
Liferay REST Module Failing After Adding JJWT Dependencies
legacy Troubleshooting
NOTE: The following resolution requires customization and should only be implemented at the discretion of your team. Liferay Support will not be able to assist with designing or implementing customizations. Issue After adding the following dependencies to the build.gradle file of a...

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