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Problem with Web content structure field reference
legacy Troubleshooting
Issue Reproduction steps: 1. Create a structure "test-structure" -> add single selection field. 2. Edit the field options and corresponding field references -> Option1 (field reference: "true") and option2 (field reference: false). 3. save. 4. create a web content with "test-structure"....
Can Users share blogs with emails that are not associated with an internal user?
legacy Troubleshooting
Issue Are internal users able to send these Share Emails to external users? Steps to reproduce: 1) Start a clean bundle of DXP 7.3 2) Set up an SMTP server and connect it with Liferay and verify that email notifications are sent out properly 3) Navigate to Control Panel -> Users and...
Reindex all search indexes programmatically
legacy
Issue How to reindex all search indexes programmatically? Environment Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution Please note: The following information involves customizations or implementation ideas that are beyond the scope of Liferay Support. There is no out-of-the-box...
' Done button' in the select dialog popup window is not keyboard accessible by pressing Enter key
legacy Troubleshooting
Issue When the 'Done' button is highlighted by the screen reader and 'Enter' is pressed on the keyboard the button is not activated, and nothing happens Steps to reproduce: 1) Content Data > Documents and Media 2) New  '+' > File upload > Topic Select button Expected Behavior: 'Done...
Spellcheck Suggestions retain all original words
legacy Troubleshooting
Issue Reindex all spell check indexes (Control Panel > Search > Reindex all spell check indexes) Create a Basic Web Content with title: Leave out the cash Publish Open the default search page:http://localhost:8080/web/guest/search Configure Suggestions portlet Enable "Display "Did you...
What character sets are available?
legacy
Issue What character sets are currently available? For customers with accented names (umlaut etc), we want to ensure both systems behave consistently.    Environment Liferay DXP 7.4 Liferay DXP 7.3   Resolution UTF-8 character set is available, content:...
Size limit for an integer value
legacy
Issue What is the size limit for an integer value?   Environment Liferay DXP 7.4   Resolution Liferay is written in Java and the Java integer size value is valid for Liferay as well.  Maximum value:2147483647 Minimum value:-2147483648 size: 4 bytes  , content:...
Optimize the permission inheritance in the Documents and Media portlet
legacy
Issue We would like to create a subfolder that Inherits the parent folder permission.   Environment Liferay DXP 7.3   Resolution To configure Liferay that enables the permission inheritance between parent and child folders, but it turned out that due to a technical limitation of the...
The screen name cannot be an email address or a reserved word
legacy Troubleshooting
Issue When trying to log in with an Active Directory user, sign-in failed with the below error ERROR [http-nio-8080-exec-9][BaseSamlStrutsAction:59] Screen name test@liferay.com for user 34945 must validate with com.liferay.portal.kernel.security.auth.DefaultScreenNameValidator: The...
Blueprint logger class
legacy How To
Issue How to get additional log information while working with Blueprint  Environment Liferay DXP 7.3 and 7.4 Resolution The generated search request can be retrieved by setting the log level forcom.liferay.portal.search.elasticsearch7.internal.ElasticsearchIndexSearchertoINFO in the...
Unable to set display page templates for Global Structures in a sub site
legacy Troubleshooting
Issue Since Default Values are not site-scoped, but always share the scope of their Structure, and because Global Structures can't have Display Pages set because there are no pages on the Global site, Global Structures should never have the Display Page option displayed for their Default...
Workflow is not triggered for hidden content pages
legacy Troubleshooting
Issue Trigger workflow for hidden content pages is not working Steps to Reproduce: 1) Navigate to Site Menu > Site Builder > Pages 2) Add a blank 3) Navigate to page configuration, set 'Hidden from Navigation Menu Widget' to 'Yes', and click on the Save button 4) Navigate to Site Menu >...
Product details widget
legacy Troubleshooting
Issue The product details widget is not showing the related tabs (e.g. Full Description, Replacements, Attachments, Specifications, etc.) Environment Liferay DXP 7.4 Commerce 4.0 Resolution The observed behavior is a known Liferay DXP bug which has been addressed in Liferay DXP 7.4...
How to configure an asset publisher RSS feed with a short redirect URL and specific number of items
How To
Issue When configuring the RSS Feed in an Asset Publisher, I would like to have the URL in the RSS XML short without the long URL containing the "Redirect" part. I also would like to specify the number of items that will be displayed on the RSS XML. Environment Liferay DXP 7.2 Liferay...
The file input reset after changing the document type
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.3 2. Create a Document Type. 3. Create a folder in the Documents & Media portlet. 4. Open the created folder and choose a file to upload. 5. Change the document type (the page reloads, thus the file input resets) 6. Click publish. Expected...
The friendly URL for Web Content is generated without any clean special characters, dots, or slashes
legacy Troubleshooting
Issue When a user creates web content with dots '.', the friendly URL shows the dot. Unlike other special characters such as Spaces, the dot is not replaced. Steps to reproduce: 1. Start the DXP 7.3 2. Navigate to Content & Data -> Web Content and add basic web content with a title that...
The Structure field is rendered incorrectly on template page
legacy Troubleshooting
Issue When the content of a fragment 'select from list' is mapped as a field in a display page template or content page, the rendering contains unexpected characters. Steps to reproduce: 1) Set up a clean instance of DXP 2) Navigate to Content and Data -> Web Content -> Structures and...
Fragments are no longer accessible due to deleted users
legacy Troubleshooting
Issue The user creates a User with the Administrator role, then impersonates the User and adds a fragment collection to the Global Site. They then deactivate and delete the user. They attempt to create a fragment from the collection as the original admin. The fragment has been created....
Unable to create directory error
legacy Troubleshooting
Issue The following error appears in the console: ERROR [Start Level: Equinox Container: 10106855-d66b-001d-184e-d6958ecd00e8][comliferayportalstorefilesystem:97] [com.liferay.portal.store.file.system.FileSystemStore(1871)] The activate method has thrown an exception...
How to sort dynamic data list?
legacy
Issue The user has created a dynamic data list such as 'Branch Name,' 'Branch Code,' and so on. And how to sort the list based on the branch code? Environment Liferay DXP 7.2 Resolution Please note: The following information involves customizations or implementation ideas that are beyond...
Which database table stores the custom field values?
legacy
Issue The user has created some custom fields like 'Role', and 'User Type' inside the user portlet. Which database table contains both user and custom field data together? Steps to follow: 1. Start Liferay DXP 7.2 2. Create a new user. 3. Add the value in the respective fields. 4. Create...
An incomplete form with an object auto-saves multiple records
legacy Troubleshooting
Issue An incomplete form configured with an object auto-saves multiple records under unique IDs.  In the example below, an object 'Questionnaire' is displayed over a 3-page form. Fields on pages 1 & 2 for FormID, Name, Mail, and Address are completed by the user. Page 3 containing the...
Custom fields with default values
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. event I would like to know which custom fields can be specified with default...
How to refer to site names, site members, and site roles from the database
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue How do I reference a site name, site member, or site roll from the...
How to replicate the Elasticsearch data when creating an Active-Passive Liferay environment?
legacy How To
Issue We are creating an Active-Passive Liferay environment, where the Liferay data from the filesystem and database of the active servers are replicated to the passive nodes of an external data center. We also want to replicate the Elasticsearch data to the passive nodes, is there any...
How to protect against CVE-2022-41853 vulnerability
legacy Troubleshooting
Issue How can I mitigate vulnerability CVE-2022-41853 regarding Liferay DXP?   Environment Liferay Portal 6.2 EE Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3   Resolution CVE-2022-41853 : This vulnerability has been fully fixed with the following LPS-165641  ...
"cannot execute SELECT FOR UPDATE in a read-only transaction" error while logging in portal
legacy Troubleshooting
Issue Below error observed in logs and UI(internal serve error) while logging in to the portal: 2022-11-22 10:41:23.108 ERROR[http-nio-8080-exec-16][JDBCExceptionReporter:234]ERROR: cannot execute SELECT FOR UPDATE in a read-only transaction  and...
Cannot manage files uploaded to User Personal Folder (accessible from Web Content Upload field)
legacy How To
Issue Created a Web Content structure using the Upload field When a new Web Content Article is created, two upload tabs are available: User Personal Folder Documents and Media Where can we access and manage files that are uploaded to User Personal Folder? Is it possible to disable the...
Allow users to add content based on asset publishers
legacy How To
Issue Require permissions for a user to get an 'Add' option on a specific Asset Publisher. Steps to reproduce: 1) Role-1: User-1 is the Role-1 holder and Role-2: User-2 is the Role-2 holder. 2) Add an Asset Publisher to Page1 -> Asset publisher -> Permission -> Check all permission for...
Total Count for Documents and/or Web Content
legacy
Issue We are looking for a way to determine how many web contents and documents are on our Liferay platform. Environment DXP 7.3  DXP 7.4 Resolution Liferay Support is limited in providing a groovy script for this scenario as it would fall under our Consulting Services. However, the...
Sitemap is not generated properly for the domain in a clustered environment
legacy Troubleshooting
Issue Sitemap is not generated with page name for a clustered environment, when xml.sitemap.index.enabled portal property is set to true. Environment Liferay DXP 7.2 Liferay DXP 7.3 Resolution The observed behavior is a known bug which is addressed via LPS-127840 The issue has been fixed...
Behavior when different Javascript is set in the advanced settings of page and widget pages
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. event What is the behavior when different Javascript is set in the advanced...
Cannot get the DDM fields stored in ddmFieldArray Elasticsearch nested field when executing a search from Java code
legacy How To
Issue I am trying to execute a search query to get the DDM fields stored in Elasticsearch of web content but they are not being returned. The same code was working in DXP 7.0, 7.1, and 7.2, returning the DDM fields as field attributes with this name pattern:...
How can I access to the stored metadata of "Documents and Media" documents?
legacy How To
Issue I am trying to develop a module that manages files and metadata in the Documents and Media Library but I am struggling to interact with the metadata from metadata sets. How can I access the stored metadata of Documents and Media documents? Can you please provide us with the correct...
Why there is no "Link to page" element when mapping it on a fragment?
legacy Troubleshooting
Issue When we include a "Link to page" field into a structure and we are attempting to map it on a fragment, the "Link to page" field is missing from the list. Environment Liferay DXP 7.1+ Resolution This is currently a product limitation, although there is already a feature request to...
Headless API calls using basic auth fail in Liferay SaaS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When I make remote headless API calls using basic auth to my Liferay SaaS environment, I get 403 Forbidden responses. How can I make...
How can I fetch a form's entries with API in DXP 7.4?
legacy How To
Issue 1. Get a vanilla 7.4 (latest update) 2. Create a form: form1 3. Put a text field on it: field1 4. Submit the form a couple of times, so that it will have a few entries. Question: how can I retrieve the form entries of form1 through (Java, headless, JSONWS, etc.) API? Environment...
Selecting a new repository hook
legacy Troubleshooting
Issue Selecting a repository hook (store implementation class) under Server Administration→Data Migration is showing the below two options only com.liferay.portal.store.file.system.FileSystemStore com.liferay.portal.store.db.DBStore Environment Liferay DXP 7.3 -7.4 Resolution Based on...
Configuring Service Probes
legacy
Service Probes should be configured based on your individual business needs. The following overview is meant to explain the basics of how Service Probes work, so that you can better make decisions about configuring them in your own environment. For more information on using and...
Liferay Security Scanning
legacy
Issue What procedures does Liferay follow to perform security scanning? Environment Liferay DXP Resolution Liferay uses DAST and SAST tools for scanning. Pen test and manual code reviews are performed as well. The internal procedures are classified as proprietary information since a lot...
Can I change the permissions of a specific role for multiple pieces of content at once?
legacy How To
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue Can I change the permissions of a specific role (e.g.：Guest role) for...
Is there a way to see a list of content that has been granted specific permissions?
legacy How To
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue Is there a way to see a list of content that has been granted specific...
CKEditor does not wrap the text in a new line in the same paragraph automatically
legacy How To
Issue Pressing 'Enter' when typing, CKEditor will not wrap the new line in the same paragraph automatically. The editor generates a new line with a <br /> tag instead. Environment Liferay DXP 7.3 Update 5+ Resolution To resolve this and have the <p> tag around the text you are editing,...
If I switch languages in the language portlet, does it also switch the language in the account settings?
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue If I switch languages in the language portlet, does it also switch the...
What message is displayed when I log in with an expired password?
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue What message is displayed when I log in with an expired password?...
Category parent-child relationships and asset publisher settings
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Category parent-child relationships and asset publisher settings Issue When the...
Permissions needed for changing image of a category
legacy Troubleshooting
Issue Why a user, having full permission in Categorisation > Categories, could not change the image of a category? Environment Liferay DXP 7.4+ Resolution Set within the role's Define permissions tab, Commerce > Product management > Products > Commerce Product > Manage Images...
Can we add more button types/styles in Fragments?
legacy
Issue Is there a way to change the available options in the button type dropdown? E.g. can we add more button styles to fragments? Environment Liferay DXP 7.3+ Resolution Bootstrap provides several additional button styles, like btn-success, btn-info, btn-warning etc. See the full list...
Link doesn't work in Knowledge base when a non-standard protocol is chosen.
legacy Troubleshooting
Issue When adding the notes:// protocol to a link in Knowledge Base, AntiSamy removes it and displays it as text. Environment Liferay DXP 7.2, 7.3 Resolution By default, everything is sanitized by AntiSamy, with 3 exceptions (JournalArticle, BlogsEntry and FragmentEntry).  Knowledge...
Workflow cannot be used with Publications enabled, and vice versa
legacy Troubleshooting
Issue When we enable Workflow and Publications together, and we can't publish assets, e.g. web content articles We see the below exceptions in the log: ERROR [http-nio-8080-exec-14][TransactionCommitCallbackUtil:46] Unable to execute transaction commit callback...
Counter in Web Content Display remains at 0 after activating Enable View Count Increment
legacy Troubleshooting
Issue After activating the option Enable View Count Increment in System Settings → Web Content → Web Content Display, the counter remains at 0. Environment Liferay DXP 7.2+ Resolution In Liferay DXP 7.2 the following properties in portal-ext.properties should be enabled:...
Restrict the upload of certain Document and Media files by checking their metadata
legacy
Issue We would like to restrict uploading any files to the Document and Media portlet by their extension, however, there should be an extra check in their content (mime) type to make sure the extension wasn't just changed, so it should restrict the upload by the files' content instead of...
Trying to save a form with many fields fails showing a blank page
legacy Troubleshooting
Issue I'm creating a new form that has numerous fields. At some point when I try to save the form it won't let me add any more fields: when I try to save it, a blank page appears and the error below is shown in the logs: PortletServlet:117] null javax.portlet.PortletException:...
Related Assets section in web content editor screen does not show Commerce Products
legacy Troubleshooting
Issue The Related Assets section in web content editor screen does not show Commerce Products despite following the steps in Enabling Commerce Products as Related Assets documentation Environment DXP 7.4 Resolution The following instructions contain additional steps not explicitly stated...
An Object is missing from the Application or Control Panel menu after restarting
legacy Troubleshooting
Issue A custom Object configured to display in the Application or Control Panel menu is missing after restarting the application. The custom Object was previously present with Update 49 installed, but has now disappeared. Go to Control Panel > Objects Create an object definition Add a...
Configuring RSS feeds for web content
How To
Issue How can I configure an RSS feed for web content? Environment Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution In order to configure an RSS feed for web content, you should perform the following: Enable RSS feeds by going to Global Menu > Control Panel > System Settings >...
Creating thread dumps in docker/kubernetes based environment
legacy How To
Issue Is there any easy way to generate a thread dump in docker/kubernetes based environment? Environment Liferay Docker images Resolution The official Liferay Docker images are shipped with the thread dump script by default. To generate the thread dump, running this script...
How to have a more complete text editor when editing a web content?
legacy How To
Issue Is it possible to have a text editor with more functions than what comes by default in Liferay DXP? Environment DXP 7.3 DXP 7.2 DXP 7.1 DXP 7.0   Resolution [DXP 7.3] Add the following property to your file portal-ext.properties:...
How to turn on Debug logging for Patching tool?
legacy Troubleshooting
Issue When we have any kind of issues while using Patching Tool, we can't analyze the problem because we see the same information in the log and in the console too: The command has failed. Please see the log for details. Can we extract more details from the log? Environment Liferay DXP...
Error: "type=mapping_parsing_exception, reason=Failed to find type parsed [icu_collation_keyword] for ...." displayed in the log after upgrade
legacy Troubleshooting
Issue This error could appear in the client log after upgrading the portal: type=mapping_parsing_exception, reason=Failed to find type parsed [icu_collation_keyword] for .... Environment DXP 7.2 or higher Resolution You need to check if you have installed analysis-icu plugin for...

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