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Error when using Fragments Toolkit
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When using the Fragments Toolkit, following the steps in the Using the Fragments Toolkit documentation I'm having a 404 error in my...
Form on a display page template does not display 'Success Page' after submitting data
legacy Troubleshooting
Issue My form is not displaying the 'Success Page' after data submission Environment Liferay DXP 7.3 Resolution This type of behavior is usually related to page caching. To make sure that the form will display the success page after sending the information, it is necessary to check the...
[CKEDITOR] Error code: editor-plugin-required presented in the console logs
legacy Troubleshooting
Issue When trying to edit contents with text the following error is presented in the logs: [CKEDITOR] Error code: editor-plugin-required and the content cannot be edited.  Environment Liferay 7.4 U83-U98 Resolution Upgrade to any DXP 2023.Q4.X Patch Release or higher to resolve the...
Unable to Upload file into the Document & Media when size is more then 10 mb
legacy Troubleshooting
Issue When a user is trying to upload the file into the document and media, it does not upload when the size is more than 10 MB. Environment Liferay DXP 7.1 Liferay DXP 7.2 JBoss Resolution Increasemax-post-size (10485760 = 10 MB by default) on the listeners in the undertow subsystem to...
UI showing '404 page not found' after appends '/' in the friendly URL
legacy
Issue Steps to reproduce: 1. Navigate to the product > Commerce. 2. Select 'U-Joint' product. 3. In SEO > Friendly URL > append '/' just after u-joint. 4. Navigate to the catalog page and select U-Joint Product. Observed Behavior: It's showing a 404 error. Expected Behavior: The product...
The Job Scheduler Portlet is not accessible through the Control Panel
legacy
Issue A new Role has been created and enabled the Job Scheduler portlet to the new Role, but unable to access the Job Scheduler portlet with the new user. Steps to reproduce: 1. Navigate to Control Panel-> Role and click on the '+' icon and create a new role, with the name ‘New Role',...
/language showing 403 forbidden url
legacy Troubleshooting
Issue When the user tries to access the URL: 'http://localhost:8080/language', even if the language page doesn't exist, it shows a 403 Forbidden error on UI instead of a 404 page not found. Logs error: ERROR [WebContainer : 19][LanguageServlet:64] Invalid authentication token received...
Check the Java version in Liferay PaaS
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue You want to know which Java version is running. Environment Liferay 7.2+  Liferay PaaS Resolution You can run the following command...
Docusign integration not working
legacy Troubleshooting
Issue We are trying to integrate docusign to our app and for that we followed this article https://learn.liferay.com/w/dxp/content-authoring-and-management/documents-and-media/uploading-and-managing/enabling-docusign-digital-signatures  We did the following steps: 1) enabled docusign...
Cannot redirect user account creation page to prevent guest users to create new accounts
legacy Troubleshooting
Issue Would like to be able to control user account creation on the portal. Trying to use the redirection feature of Liferay, however, it seemed not to be working. Environment DXP 7.4 Resolution Configure the following property and set its boolean: company.security.strangers=false With...
How to hide the particular folder from user under document and media
legacy How To
Issue How to hide a particular folder from a particular user in the document and media section. Environment Liferay DXP 7.4 Resolution Follow the steps to achieve this requirement: Navigate to the Control Panel > Users > Roles and create a role say- 'Management' Navigate to Control Panel...
Title is not replaced when importing fragment
legacy Troubleshooting
Issue When renaming a fragment that has been previously imported into the environment in a collection and subsequently importing the same collection again, the system indicates a successful import. However, upon reviewing the fragment details, we observed that the title persists...
Error "Invalid site key" when using reCAPTCHA v3
legacy Troubleshooting
Issue When configuring reCAPTCHA v3 and testing it on the "Forgot Password" page, the following error message is reported: "ERROR for site owner: Invalid site key". Environment Liferay DXP 7.2+ Resolution Liferay does not currently support reCAPTCHA v3. To solve the issue, configure...
Theme elements appear duplicated on embedded pages
legacy Troubleshooting
Issue The header, footer, search bar and other elements appears duplicated on embedded pages. Environment DXP 7.4 Resolution It is possible to edit a page so that only the embedded page is displayed. For this, you have to go to the page settings - Design - and select the option "Define a...
Not found error accessing commerce product detail
legacy Troubleshooting
Issue Steps to reproduce: Create a new site (language default en_US, and make sure the en_GB is available) based on a minium site initializer Create a new Catalog with language en_GB and EUR as currency (Catalog A). Create a new product within the Catalog A and make it visible for the...
http.nonProxyHosts property is being neglected
legacy Troubleshooting
Issue You might encounter an issue where you are using a proxy and configured http.nonProxyHosts property, but it seems it is being ignored Environment Liferay 7.0+ Resolution Make sure that you use the right syntax for networkHostAddresses and add http or https in the...
URL for uploaded documents not being displayed
legacy Troubleshooting
Issue After uploading a document in Documents & Media and clicking on Details, its URL should being displayed on the right hand side menu, under "Latest version URL, but it is not. Environment DXP 7.3 Resolution A .jsp compilation error in one of the relevant .jsp files when loading the...
Webserver deployment fails with error "Desired service spec customDomains exceeded the max limit"
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I'm trying to deploy the webserver service but the process fails.  The Build logs show this error: DEBUG Deployment interrupted:...
Data migration by virtual instance
legacy
Issue we'd like to manage a gradual migration from DXP 7.0 to DXP 7.3 Is it possible to define a database per instance on DXP 7.3? Is it possible to migrate data per instance from DXP 7.0 to 7.3 knowing that the data for both environments will evolve in the meantime and that the...
Images displayed in a fragment lose resolution
legacy Troubleshooting
Issue An image selected in a fragment loses resolution and is displayed with lower quality. Environment Quarterly Release 2023.q3 Resolution The image resolution is adapted to the resolutions defined in Adaptive Media. When selecting the image from a fragment it is possible to indicate a...
Error: Only known users are allowed to sign in using OpenID Connect.
legacy Troubleshooting
Issue You might encounter an error when using OpenID Connect, and users who are not yet been registered to Liferay are unable to login as they are identified as strangers. The error appears as the company.security.strangers is set to false You can also check this on the UI, by navigating...
Single Approver Workflow: how to bypass for admin role
legacy How To
Issue We have implemented a single approver workflow for content review. The requirement is to bypass this workflow for users with the Admin role, allowing them to directly create new content and publish it without going through the workflow process. For users without the Admin role, the...
Automatic triggered re-indexing in elastic search
legacy
Issue Most of the time, the Liferay auto-initiated "MlDailyMaintenanceService" job runs daily at midnight. It also corrupted all indexes, as this job deleted some files. Due to the index getting corrupted, no content is visible on the site. Environment Liferay DXP 7.4 Elasticsearch...
X-Xss-Protection response header is not working in DXP 7.4
legacy
Issue To enable X-Xss-Protection, add the below property in system-ext.properties http.header.secure.x.xss.protection=1; mode=block and restarted the server. But it is not working in the Liferay. Environment Liferay DXP 7.4 Resolution The HTTP header X-XSS-Protection set to 1 by default...
Validate the JSON format in WYSIWYG editor of Web content
legacy
Issue When the user creates basic web content and puts JSON inside the rich text, the JSON is used for the navigation menu. Since content contains extensive JSON, it is challenging to add more menu means attributes in the JSON because JSON is not saved in the correct format inside the...
Access multiple sites using the different domain name
legacy How To
Issue Run multiple Sites on a single instance using the different domain names Example: Site 1 running on the 'www.test.com:8080' domain and Site 2 running on the 'www.demo.com:8080' domain. Environment Liferay DXP [all versions] Resolution Modify the hostname, navigate to the...
Fieldset inside a field group cannot be updated in Web Content Structure
legacy Troubleshooting
Issue Create a webcontent structure Add a Select from List field with 3 options and save. Name it WS1 Create a second web content structure. Name it WS2 Add a text field to it From the Fieldset tab, drag and drop the WS1 structure on top of the text field and create a fieldgroup Save WS2...
Web Content Does not appear in Asset Publisher
legacy Troubleshooting
Issue After updating to a new update, web content is no longer appearing in the Asset Publisher. Environment Liferay DXP 7.4 Quarterly Release 2023 Q4 Resolution Sometimes, when web content does not appear in the Asset Publisher, running a reindex of all search indexes can resolve this...
Hide default login page /c/portal/login
legacy How To
Issue Is it possible to hide the default /c/portal/login page? We want users to use a specific login page, and prevent them from using /c/portal/login to log into the portal. Environment Liferay DXP 7.0+ Resolution You can leverage auth.login.url property to achieve this: # Enter a URL...
After activating Publications, publication users can make changes directly in production
legacy How To
Issue With Publications active, we want to prevent publication users from being able to make changes directly in production, we only want them to be able to change publications. Environment Quarterly Release 2023.q3 Resolution To prevent a user from being able to publish in Production,...
How to enable cookies and the banner, consent panel
legacy How To
Issue How to enable the cookie preference handling as well as the configuration options for both the banner and the consent panel. Environment Liferay DXP 7.4 Resolution This feature was introduced in the Liferay DXP 7.4 update 66. To enable this option, follow the below steps: Navigate...
'${processor.processMax()' error while creating Application Display Templates
legacy Troubleshooting
Issue In the application display templates, whenever try to create an asset publisher template, the below error appears on the UI: The error appears in the Liferay logs as well: ERROR [WebContainer : 13][LiferayMethodExceptionEventHandler:54] Unable to execute method processMax...
PortalUUID: 'cannot find symbol' in Service Builder module
legacy Troubleshooting
Issue When trying to build my Service Builder module, the following error is thrown in *PersisenceImpl.java classes: cannot find symbol PortalUUID *PersisenceImpl.java classes contain the following reference: @Reference private PortalUUID _portalUUID; Environment Liferay Workspace...
Portal.properties link not up to date
legacy
Issue I am looking at the link https://docs.liferay.com/dxp/portal/7.4-latest/propertiesdoc/portal.properties.html  to inspect the default portal properties, but it doesn't seem to be up to date. For example, some properties, like com.liferay.portal.servlet.filters.i18n.I18nFilter, are...
Error "The SSL certificate does not match the SSL private key"
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The deployment process failed with the following error message: Some error has happened during the build. Try again. [{"message":"Bad...
Deployment failure due to invalid Environment Variable name
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The deployment process failed with the following error message: Some error has happened during the build. Try again. [{"message":"Bad...
Error "Someone may be trying to circumvent the permission checker" when deleting a virtual instance
legacy Troubleshooting
Issue When attempting to delete a virtual instance, users may encounter the following error: javax.portlet.PortletException: com.liferay.portal.kernel.exception.SystemException: java.lang.IllegalArgumentException: Someone may be trying to circumvent the permission checker:...
Approver does not have access to preview of Content Page
legacy Troubleshooting
Issue Created a custom role to approve Content Pages Added View and Update permissions for Pages When the user with the role opens the Workflow Task and clicks the preview button, the following error appears:  Forbidden: You do not have permission to access the requested resource.  ...
SAML Sessions remain Active despite Logout in Liferay
legacy Troubleshooting
Issue We have integrated SAML with our Liferay configuration. We have noticed that after a User logs out, their session remains active in Liferay. Environment Liferay DXP 7.3 Resolution This issue may occur if the 'SameSite' attribute in the browser cookie is set to 'Strict'. To resolve...
I cannot select a Folder when adding a Basic Document via Asset Publisher
legacy Troubleshooting
Issue I have an Asset Publisher Widget configured as Manual Asset Selection. When adding a Basic Document, the portal does not allow me to change the default Folder. Environment Liferay DXP 7.4 Resolution The observed behavior is a known issue addressed by LPS-205089. Please create a...
Unable to add images to an out of the box paragraph fragment
legacy Troubleshooting
Issue We are facing editing issues on the out of the box paragraph fragments when trying to add images to it. The add button is only available in the editor when the paragraph is placed in a grid. If the paragraph is in the middle or right column, the add button is visible. Adding the...
Private Pages for New Users are being created only after New User logs in
legacy
    Issue When creating Private pages for new users, the private pages are being created only once the new user has logged in or is impersonated   Environment Liferay DXP 7.X   Resolution The behavior listed above is considered intended behavior For performance reasons, user’s private...
How can administrator users pre-configure a category filters in a search page?
legacy How To
Issue In a search page, an administrator user can narrow search results using the Type Facet by pre-selecting specific object types in the widget configuration. We need to do a similar filtering selecting specific Categories, the problem here is the Category Facet lacks this capability,...
jQuery error in the logs when using Quarterly Release 2023.Q4
legacy Troubleshooting
Issue When jQuery is enabled we are facing the following error in the logs: ERROR [http-nio-8080-exec-8][ComboServlet:389] Skip /o/frontend-js-jquery-web/jquery/bootstrap.bundle.min.js because its content type is not CSS or JavaScript Environment 2023.Q4.0 and 2023.Q4.1 Resolution This...
After migrating to DBStore, how to check it was (entirely) successful
legacy How To
Issue We are in the process of migrating documents and media from our file-system based store to the database (DBStore) How to find out if all active documents and media are migrated to the database? Is there a way to do a count? Environment DXP 7.x Resolution First of all, if the...
The field should save the previous selection
legacy Troubleshooting
Issue Comma in Values of Select from List in Structures Steps: Create a structure with a Select from List. Export it to JSON. Change the value of Select from List to comma-separated words in the JSON file. Import the JSON into a new structure and create content from that. Observed...
Unable to select organization in segment property
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Add an organization. 3. Add a segment. 4. Add an organization property. 5. Select the organization. Expected result: User should be able to select the organization. Actual Result: No response when clicking select, unable to select...
Text field limited to 120 characters in forms
legacy Troubleshooting
Issue If users enter more than 120 characters, the form is published successfully, however, when implemented in a form widget, they will notice that the text in both has been reduced to accommodate the 120-character limit. Expected behvaior: The text area should be increased to 255...
FTL Error in Category Facet with Vocabulary Layout Display Template
legacy Troubleshooting
Issue Category facet error when selecting certain categories under vocabulary layout display template. Steps to reproduce: Create a search page using the search template under global templates. Uncheck the inherit changes checkbox in the page configurations and save it. Go to the page...
Which database table stores the custom workflow value?
legacy
Issue Where does the custom workflow values  present in the database table? Environment Liferay DXP 7.4 Resolution The data of custom workflow under process builder information inside your database should be present in the below tables: 1.WorkflowDefinitionLink 2.WorflowInstanceLink...
Expiring license causing 'Uncaught TypeError: Liferay.Alert is not a constructor'
legacy Troubleshooting
Issue Within 30 days of license expiry an alert message should pop up reminding the user about renewing the license. On 2023.Q4.0 it causes Uncaught TypeError: Liferay.Alert is not a constructor in the browser's console. Environment Liferay Quarterly Release 2023.Q4 Resolution This issue...
Structure fields are not loading after upgrade from 7.2 to 7.4
legacy Troubleshooting
Issue we have a problem with one of our journal structures after running the upgrade process from 7.2 fixpack-20 to 7.4u92. After the upgrade, the structure is empty when we try to edit in in Liferay (also when we try to add a new Web Content of this type or try to edit an existing...
Uploaded documents are available for all sites using different virtual hosts
legacy
Issue Create two sites Set a different virtual host for each site e.g. testsite.local, testsite2.local Upload a document into Documents and Media on your second site See that the uploaded file is available when accessing it with any of the site's URL Example:...
How can I disable web content history?
legacy How To
Issue We would like to have only one version of our web contents so we want to to disable the web content history/versioning. Environment Liferay DXP 7.4 + Resolution Edit the Journal Article Maximum Version Count from Control Panel > System Settings > Web Content. The other, already...
Font-weight is not being responsive on Heading Fragment
legacy How To
Issue Despite setting the font weight for the Heading Fragment, the fragment is unresponsive and doesn't respond to the applied setting.  Environment DXP 7.4 Resolution This is determined to be the intended behavior. This is because some common styles don't work with all the fragments...
Enabling Special Characters for Screen Names and Passwords
legacy Troubleshooting
Issue When trying to use special characters for setting screen names and passwords, not all special characters are accepted.  Environment DXP 7.0+ Resolution There is a simple workaround available to enable additional special characters to be accepted. Adding the following property to...
HTML Parsing errors when reindexing journal articles (jericho)
legacy Troubleshooting
Issue In general, this error may occur after upgrading to Quarterly Releases. When reindexing or updating specific web contents, errors are displayed in logs similar to the following traces: ERROR [default-38][jericho:211] EndTag li at (r1,c466,p465) not recognised as type '/normal'...
Stack overflow and org.apache.catalina.core.ApplicationDispatcher.invoke Servlet.service() for servlet [Friendly URL Servlet - Public] threw exception
legacy Troubleshooting
Issue There is a stack overflow error together with the error org.apache.catalina.core.ApplicationDispatcher.invoke Servlet.service() for servlet [Friendly URL Servlet - Public] threw exception Environment Liferay DXP 7.3 Resolution This error can happen when the following portal...
Screen name must not be duplicate but is already used by user SAML Error
legacy Troubleshooting
Issue Some users can't log into Liferay via SAML when Liferay acts as Service Provider. There's an error in the logs about a duplicate screen name: 2023-11-30 18:04:53.521 ERROR [ajp-nio-127.0.0.1-8009-exec-2][WebSsoProfileImpl:809] Screen name 12345 must not be duplicate but is already...
Remote Publish is Failed After Upgrading JBoss EAP 7.0 to 7.4.13
legacy Troubleshooting
Issue The remote publish always failed after upgrading JBoss EAP 7.0 to 7.4.13. In the Staging server, the following error occur: ERROR [liferay/background_task-1][StagingServiceHttp:327] com.liferay.portal.kernel.exception.SystemException: java.io.IOException: Server returned HTTP...

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