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OrderID license validation failed deactivating my server
legacy Troubleshooting
Issue Previously it was possible to activate a Liferay Portal server using an OrderID, this activation method is now deprecated and the web address that the Portal will attempt to communicate with is no longer valid. This has caused the Portal to be unusable Environment Liferay Portal...
Script loading issue is occurring in the sub versions of Internet Explorer 11 browser
legacy Troubleshooting
Issue The script loading issue is occurring in some systems but using the same Internet Explorer 11 subversions, its working fine in other systems. Environment Liferay DXP 7.2 Resolution Removing some of the third party scripts [For example, nicescroll.js] resolves the script loading...
Setting up a multi-stage staging environment
legacy How To
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue Is it possible to set up a staging configuration like DEV → UAT → PROD?...

Navigation

is shown on all DXP pages
legacy How To
Issue Liferay DXP HTML source will contain the below snippet on all portal pages: <nav class="quick-access-nav" id="vseg_quickAccessNav">     <h1 class="hide-accessible">Navigation</h1>     <ul>         <li>             <a href="#main-content">Skip to Content</a>         </li>     </ul>...
aui_deprecated.css cannot be loaded when switching to RTL languages
legacy Troubleshooting
Issue When using DXP in RTL languages (e.g.: Arabic, Hebrew), customers may notice visual errors and inability of Liferay to load CSS files, like, for example, aui_deprecated.css and others: With messages similar to this (Chrome): Refused to apply style from...
How to resolve "Couldn't find the portal-impl.jar" errors when patching 7.0 SP 12
legacy Troubleshooting
Issue When attempting to use the patching tool with a 7.0 Service Pack 12 bundle, the following configuration error is encountered: Problem with the configuration: Couldn't find the portal-impl.jar. Please check the configuration or delete the existing configuration and run...
Heavy database queries involving DLFileEntry table
legacy Troubleshooting
Issue In some cases you could find that your database is spending a lot of time procesing this query: SELECT fileEntryId, groupId, companyId, userId, userName, createDate, modifiedDate, classNameId, classPK, repositoryId, folderId, treePath, name, extension, mimeType, title, description,...
Audience Targeting version 2.2.0 cannot be deployed to my Liferay DXP 7.0 environment
legacy Troubleshooting
Issue Deployment of Audience Targeting version 2.2.0 fails in my Liferay DXP 7.0 environment  Environment Liferay DXP 7.0 with fix pack DE-59 or lower installed Resolution Audience Targeting version 2.2.0 requires fix pack DE-60 or higher Once DE-60 has been installed, Audience Targeting...
Canonical tags are not language specific
legacy
Issue I start Liferay I create a new site with a new page I sign out I navigate to the newly created page and inspect the HTML: <link href="http://localhost:8080/sitename" rel="canonical"> I switch to another language (eg: German) by navigating to http://localhost:8080/de/sitename I...
I can access a document via the download URL even if I change the file's name in the URL
legacy
Issue I upload a document in Documents and Media (eg: abc.jpg) I go to Info (i) and copy the Latest Version URL (eg: http://localhost:8080/documents/33764/0/abc.jpg/6bac1ad9-1a7a-0cba-c70a-6fbe17a204a1?t=1571739939285) I change the file name in the URL (eg: bcd.jpg) I call the new URL...
How to hide the Product Menu for non-admin users?
legacy How To
Issue In Liferay DXP 7.0 and 7.1, there may be the requirement to hide the Product Menu (along with the icon to open it) to certain roles (for example, regular/non-admin, site users): Environment Liferay 7.0 DXP Liferay 7.1 DXP Resolution Liferay DXP does not provide a way to achieve the...
DXP 7.2 Service Pack 1 (SP1)/Fix Pack 2 (FP2) requires Elastisearch 6.2 or higher due to InvalidTypeNameException error on startup
legacy Troubleshooting
Issue When DXP 7.2 SP1+/FP2+ is configured with Elasticsearch 6.0 or 6.1, the following error occurs on startup: Oct 22 13:42:10.417 build-14 [liferay-847b9fcf98-jmbds] [dxp] ERROR [main][IndexSynchronizationPortalInitializedListener:93] bundle...
Unable to select required Display Page
legacy Troubleshooting
Issue How can I make a Public or Private Page a Display Page? I cannot select a specific Display Page for Web Content The Display Page I want to use is grayed out / ghosted Images to demonstrate from Web Content UI Having pressed Choose, we find the Done button is not clickable for the...
Deleting Files and Folders in Documents and Media
legacy
This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please use the feedback button to let us know. Issue "When I delete a document...
When searching, "sites that do not belong to the site" will also be displayed in the search results.
legacy Troubleshooting
This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please use the feedback button to let us know. Issue When searching, content...
Liferay's OpenID Connect implementation and Single Logout
legacy
Issue Does Liferay's OpenID Connect implementation support Single Logout? Environment Liferay DXP 7.1/7.2 Resolution Liferay's current OpenID Connect (OIDC) integration only implements parts of the Final specifications, specifically "Core" and "Discovery". While single-logout (SLO)...
Using one user's JSessionID any logged in user can access the respective user's session
legacy
Issue One user's session is accessed by knowing the respective user's JSessionID. Steps for reference: 1) 2 users (say: User A and User B) 2) User "A" logs-in to the system 3) Now, user "A" has one Jession ID(0D13262EDECBA19E93D5A753FC34E03A) and shares his JSessionID to user "B" 4)...
Not able to search document with Title after Applying Workflow
legacy Troubleshooting
Issue After applying workflow in the Web Content, try to search the same content in "My Workflow Tasks". The search shows no result. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Resolution The observed behavior is a known issue and is fixed For Liferay DXP 7.0...
Multi Language friendly URL keyword conflict
legacy
Issue While updating Multi-Language friendly URL for the Hindi language as "/hi_IN" for the new page below error is observed: "Please enter a friendly URL that does not conflict with the keyword /hi. " Environment Liferay 6.2 Resolution This is intended behavior of Liferay, as, this is...
Searchable items in the "Users and Organizations" screen
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue Can I search for groups and organizations in the "Users and...
Cannot build a theme created with blade: Sass::SyntaxError: Invalid CSS after "...nput-margin-x: "
legacy Troubleshooting
Issue When creating a theme in the latest Developer Studio, the build fails with Sass::SyntaxError: Invalid CSS after "...nput-margin-x: ": expected expression (e.g. 1px, bold), was "!default;" Environment Liferay DXP 7.1 Liferay DXP 7.2 Resolution Either use the latest Blade, IDE, or...
Asset Publisher Widget cannot display more than 200 items per page
legacy How To
Issue Configure an Asset Publisher to show a Number of Items to Display greater than 200, for example, 300. The Asset Publisher only shows 200 items. Environment Liferay DXP 7.0, 7.1, 7.2, 7.3, 7.4 Resolution Until Liferay DXP 7.3 Fix Pack 1: This is an expected limitation given by the...
Not able to create workflow for two level Approver
legacy Troubleshooting
Issue While creating a Workflow from Kaleo Designer for two-level Approver and while saving the below error is thrown. "An error occurred in the workflow engine". Environment Liferay DXP 7.0 Resolution The observed behavior is a known issue and is fixed in liferay-fix-pack-de-82 and...
initBundle FAILED when creating a Liferay Workspace Project in Liferay Developer Studio with "Download Liferay bundle" option checked
legacy Troubleshooting
Issue When creating a Liferay Workspace Project in Liferay Developer Studio with "Download Liferay bundle" option checked, the following initBundle FAILED error is reported in the console: CONFIGURE SUCCESSFUL in 15s CONFIGURE SUCCESSFUL in 0s > Task :downloadBundle > Task :initBundle...
Two tables growing in size related to Audience Targeting
legacy How To
Issue Why are these particular tables increasing in size? CT_ANALYTICS_ANALYTICSEVENT  CT_ANALYTICS_ANALYTICSREFERRER Environment DXP 7.2    DXP 7.1 Resolution Firstly, this is an intended behaviour related to Audience Targeting and it can be modified Table 1....
How do I add a subject to workflow email notifications?
legacy How To
Issue When I set up a workflow for an asset (e.g.: Single Approver workflow for Web Content Articles) and I create a new Web Content Article, the approver receives an email notification but the email has no subject. Environment Liferay DXP 7.0+ Resolution In order to add a subject to the...
Script loading issues in some of the Internet Explorer 11 sub versions
legacy Troubleshooting
Issue Script loading issues in some of the IE 11 subversions that is, scripts are consuming more time to load it on the pages. This issue has observed in some of the systems but using the same IE subversion its working fine in another system. Error: "Website is not responding due to a...
I can access the documents of a deactivated site unless permissions are revoked
legacy How To
Issue I have a deactivated Site If I try to access the Pages, I get the message: "This site is inactive. Please contact the administrator." At the same time, Documents and Assets can still be accessed and modified Users can use the document download links I expect that if I deactivate a...
When SAML is enabled, logging out from particular Site should stay at the respective site itself
legacy
Issue When SAML is enabled, logging out from "SITE A" is not redirecting/stays at the respective site's home page itself.  Environment Liferay DXP 7.1 SAML plugin Resolution The ideal scenario is authentication functions at the entire portal level and not at the site level due to which...
LDAP users are unable to log in
legacy Troubleshooting
Issue Users who are present in LDAP are unable to perform login into Liferay and the below error was observed at the server console. ERROR [liferay/scheduler_dispatch-4][PortalLDAPImporterImpl:717] Unable to import user CN=abdulfar: null:null:{samaccountname=sAMAccountName: abdulfar}...
Does Liferay DXP 7.1 support HTTP headers?
legacy
Issue Does Liferay DXP 7.1 support the following HTTP headers: "X-Frame-Options", "X-XSS-Protection" and "X-Content-Type-Options"? If not, what changes have to be done from the application side to enable the same Environment Liferay DXP 7.1 Resolution Liferay portal is already secured...
Some content not visible in documents and media, but visible on DDL
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue Some content is not displayed in documents and media Document and media...
Unable to validate Social Office license due to failed server ID matching
legacy Troubleshooting
Issue After restarting one of the nodes in a Liferay 6.2 cluster set up, the following error stating the Social Office license could not be validated appeared. 13:28:51,947 ERROR [localhost-startStop-1][LicenseManager:?] Social Office EE license validation failed java.lang.Exception:...
Site Administrator cannot add a Basic Web Content - DXP 7.0
Issue As a Site Administrator when I go to Content and click on the "+" button to add a basic web content, the basic web content option does not appear. Environment Liferay DXP 7.0 Resolution As an Administrator, if you go to Web Content and click on the 3 dots on the upper right and...
Liferay DXP 7.2 Deployment Checklist
legacy
The Liferay Engineering and Global Services teams have performed intensive performance and scalability testing on Liferay Digital Experience Platform (DXP) 7.2 and the accumulated knowledge has been condensed into this checklist. The paper is available for download here., content:...
Liferay DXP 7.2 Features Overview
legacy
Liferay DXP gives businesses the ability to connect backend systems through integration along with a flexible, modular architecture that enables agile growth with user needs. Key functionality includes site administration, identity management, search and more. The paper is available for...
Double quotes in CKEditor source view are converted to " upon publishing the content
legacy Troubleshooting
Issue In a web content having an HTML field, after inserting this HTML in the source view: <video id="vid1" class="video-js vjs-default-skin" controls width="100%" height="480" data-setup='{ "techOrder": ["youtube"], "sources": [{ "type": "video/youtube", "src":...
Is it possible to show/hide the user information items?
legacy How To
This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please use the feedback button to let us know. Issue Is it possible to...
Controlling File Upload Permissions for Documents and Media
legacy
This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please use the feedback button to let us know. Issue Is it possible to control...
TLS v1.2 in Liferay DXP 7.1
legacy
Issue Due to some security vulnerable in TLS v1.0, it should be upgraded to TLS v1.2.  1. Does Liferay DXP 7.1 support TLS v1.2? 2. If it supports, then how to use/upgrade the same in Liferay DXP 7.1? Environment Liferay DXP 7.1 Resolution Liferay 7.1 supports TLS v1.2 as it requires...
Publication of a scheduled web content is delayed by 15 minutes - DXP 7.1+
Issue When I schedule web content to be published a few minutes in the future, the publication does not occur and is delayed for up to 15 minutes. Environment Liferay DXP 7.1+ Resolution The web content scheduled for a few minutes in the future will not be published, unless you change...
Liferay DXP 7.2 Datasheet
legacy
Liferay Digital Experience Platform (DXP) 7.2 is software to create and manage digital experiences across web, mobile and connected devices. This whitepaper discusses the key benefits, feature highlights, deployment capability, and key components.  The paper is available for download...
Liferay Push - Receiving "Expected BEGIN_OBJECT but was STRING at line 1 column 1 path $" when sending notifications
legacy Troubleshooting
Issue When sending json Liferay Push notifications in Liferay DXP from Control Panel -> Configuration -> Push notifications -> Test , portal administrators may see a failure of such operation with the following errors: com.google.gson.JsonSyntaxException: java.lang.IllegalStateException:...
If I save a Blog post as a draft, it disappears from the published blog entries
legacy
Issue I create a new blog post and publish it I edit the same blog post As I cannot finish it, I save it as a draft Expected behavior: The new version of the blog post is saved as a draft, while the original post is still displayed. Actual behavior: The blog post is moved to the Not...
Liferay.Portlet.ready is no longer functional after 6.2 > 7.0+ DXP migration
legacy Troubleshooting
Issue After 6.2 > 7.0+ DXP migration, customer may notice that custom AJAX scripts called through Liferay.Portlet.ready are no longer functional Environment Liferay DXP 7.0+ Resolution Verify if the issue disappears after setting javascript.single.page.application.enabled=false in the...
If a user doesn't belong to any organization, can they access a different organization site?
legacy
This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please use the feedback button to let us know. Issue If a user does not belong...
Is it possible to create a user who does not belong to any organization?
legacy How To
This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please use the feedback button to let us know. Issue If an organization...
Can I see the organizations I belonged to in the past?
legacy How To
This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please use the feedback button to let us know. Issue Can I refer to the...
Unable to import LDAP telephoneNumber into Liferay phone in the Contact page
legacy Troubleshooting
Issue Unable to import LDAP telephoneNumber (in Microsoft Active Directory) into Liferay Contact Information -> Phone Numbers on the Contact page. Environment Liferay DXP 7.1 Resolution Only attributes listed in ContactModel.java can be imported through LDAP "contact mapping". Since...
Text auto-tagging settings moved to Assets configuration
legacy How To
Issue After installing 7.2 fix pack 1, text auto-tagging settings for Documents and Web Contents do not apply any longer. The affected settings enabled/disabled the available tagging services that can be used to automatically tag Documents and Web Contents. Settings pages were available...
Can I copy my current site to the new instance?
legacy How To
This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please use the feedback button to let us know. Issue Is it possible to copy the...
The total number of search results per site does not match the total number of search results.
legacy Troubleshooting
This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please use the feedback button to let us know. Issue When searching with the...
About the "Link Portlet URL to Page" feature
legacy
This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please use the feedback button to let us know. Issue If the top-right three...
Is it possible to change the page title displayed on the browser tab?
legacy How To
This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please use the feedback button to let us know. Issue The page title displayed...
Forms are not set to be published by default
legacy Troubleshooting
Issue When enabling staging to remote live, Forms are not enabled to be published by default. Environment Liferay DXP 7.0 Resolution When setting up Remote Live Staging (or editing the Staging Configurations if it has been already enabled), enable Forms as a staged content to be...
Applying Workflow on Content Pages
legacy
Issue As an administrator, I would like to apply the workflow feature on content pages. Environment Liferay DXP 7.1 Liferay DXP 7.2 Resolution The feature of workflow is not applicable to content pages, as being a limitation of the product. The actual behavior may look like it is...
Reindexing with script
legacy How To
Issue As a developer, I would like to trigger reindex on my portal using a script, instead of running it via UI. This would for example bring the benefits of schedulable reindexing. Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Resolution Indeed, there is no 'official...
Custom portlet on DXP 7.2 triggers error 'TypeError: Liferay.Loader.addModule is not a function'
legacy Troubleshooting
Issue As a developer, I would like to use function addModule in my custom portlet on DXP 7.2 the same way I did in case of 7.1 as well. However, after deploy the following errors are shown in browser console: TypeError: Liferay.Loader.addModule is not a function and Error: The following...
Deleting background tasks (such as LAR exports)
legacy How To
Issue As an administrator, I would like to clean up the environment - therefore retrieve free space - by deleting previous exports which are no longer needed. Environment Liferay DXP 7.1 Resolution Resolution A) - A method to delete previous exports on the UI Log in as admin At the...
DXP 7.2 Service Pack 1 (SP1)/Fix Pack 2 (FP2) requires install of Solr 7 connector version 2.0.1 or higher
legacy Troubleshooting
Symptom When DXP 7.2 is configured with Solr 7 and your patch level is Service Pack 1 (SP1) or Fix Pack 2 (FP2) or higher, the following error is thrown in the console when starting DXP and the Solr 7 connector cannot be activated: org.osgi.framework.BundleException: Could not resolve...

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