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Web Content still being accessed from an unconfigured Friendly URL

Issue When using Display Page Templates to display web content on the Portal, my web content is being accessed by more than one URL. Why when configuring a friendly URL to access my web content through the Display Page Templates tool, does my Web Content continue to be accessed through...

Character limit for "Tag" field

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Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue What is the maximum number of characters that can be set for a "tag"?...

Increase in file size in webp format

legacy

Issue When rendering the image for my user, I noticed that the webp file of the page has a considerably increased size Is there something that can be done so that it doesn't happen? Environment Liferay DXP 7.4 Resolution First we need to understand that the .webp format is not supported...

The document cannot be accessed if the title contains special characters

legacy Troubleshooting

Issue The user wants to access the document using a URL (with special characters) without uuid and timestamp An error occurs when accessing a file using a URL without a UUID if the file name contains a + or a % Environment Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution The...

Ability to add an image from URL as a Blog Cover Image

legacy Troubleshooting

Issue Can an image from a URL be used as a Blog Cover Image? Steps to reproduce: 1. Navigate to content > blog 2. Add a new entry 3. Add an image to the content. 4. Observe the tab 'URL', the user can click on it and use it 5. Close this popup 6. At the beginning of the blog, a banner...

Gradle dependencies are failing for POI OOXML

legacy Troubleshooting

Issue Users are unable to upload .xlsx and .xlsb file extensions to the application, after the issue was investigated and it was determined that the issue began appearing following the Liferay upgrade from DXP 7.3 to DXP 7.4 and the Gradle dependencies for POI OOXML are failing....

Editing or adding a document through D&M widget will redirect to DLAdminPortlet

legacy

Issue Add Documents and Media widget on a page Open the widget's configuration and activate "Show Actions" Click on "+" and upload a file (alternatively, edit a file) Result: The view will not open within the DLPortlet but you are redirected to the DLAdminPortlet (URL is...

What does "archived" user notification mean?

legacy

Issue At System Settings/User Notifications there are some settings related to user notifications, more precisely to so-called "archived" user notification events (see attached screenshot) But it is not clear what this means, what "archived" means exactly in this context Environment 7.3...

Modified by field shows the anonymized user as the modifier after its deletion

legacy

Issue If we create an asset, e.g. a document with a user, who we delete afterward and anonymize the assets it created, then the Modified by field shows that user as the modifier even if we anonymized that asset with another user Why doesn't it display the user that anonymized the asset...

Documents and Media file extension restrictions don't apply to wiki attachments (mime type restrictions)

legacy

Issue If I go to Control Panel/System Settings/Content and Data/Documents and Media/Service and in the File Extensions field I replace * with .jpg, in order to allow only jpg files to be added to Documents and Media. And then I attach some other kind of file (e.g. a pdf, or png file) as...

Is the AVIF file format supported by Liferay?

legacy How To

Issue We would like to generate previews for the AVIF file format. Environment Liferay DXP 7.4 Resolution Liferay supports AVIF after merging LPS-182691: 7.3 U28 7.4 U78 If needed, you can request a hotfix by raising a Support ticket. Additional Information Once the fix is added, the...

Custom panel app and portlet is not shown for non omniadmin users

legacy Troubleshooting

Issue We have a custom module that puts a module in the product menu. We have a site role, S1, with permissions assigned to the module: Access in Site and Asset Library Administration, View. If we log in with: an admin user, we can see the category and the module. a regular user with a...

Cannot open Blog entry from Blog Aggregator if the entry is displayed on a Content Page

legacy Troubleshooting

Issue Blog post cannot be shown in the Blogs Aggregator widget if it comes from a Content Page Go to Site Builder > Pages Create a new Content Page with the "Blank" template (name it "Content") Add a Blogs widget to the Page Click on "Configuration" for the Blogs widget Navigate to the...

Warnings of 'Invalid local date time' while working with DocuSign

legacy Troubleshooting

Issue While integrating DocuSign digital signatures into your Liferay documents, the following warnings can be observed WARN [http-nio-8080-exec-9][MVCPortlet:299] No render mappings found for MVC render command name "/digital_signature/collect_digital_signature" for portlet...

Emails from DocuSign are not working

legacy Troubleshooting

Issue Users are unable to receive email messages after integrating DocuSign in DXP. Environment Liferay DXP 7.4 Resolution There is a required step to do when users create a new DocuSign account: they need to enable the JWT consent to connect successfully. Because, internally, the...

Blogs Aggregator widget error if Blog Entry comes from the Global site

legacy

Issue Blog post cannot be shown in the Blogs Aggregator widget if it comes from the Global site. Navigate to Global Site > Content & Data > Blogs Add a new Blog Entry (eg: Global) Go back to Liferay Site Go to Content & Data > Blogs Add a Blog Entry here as well (eg. Liferay) Navigate to...

Permissions set for the Wiki Node are not inherited by Wiki Pages

legacy Troubleshooting

Issue Enable the following property: permissions.propagation.enabled=true Open A Wiki Node, change and save its permissions Add a new Wiki Page under the Wiki Node Open the Wiki Page's permissions Actual result: The permissions for the Wiki page are completely different from the...

Thumbnails not generated for .tiff files

legacy Troubleshooting

Issue Files with extension .tiff do not have their preview image nor the thumbnails generated when being uploaded to Liferay DXP. Environment DXP 7.3.x DXP 7.4.x Resolution A hotfix can be requested with this fix: LPS-181645. Besides using the hotfix, the attached config file should be...

Defining file extensions for Document Library documents

legacy How To

Issue Is it possible to define what file extensions are allowed to upload into Document Library? Environment DXP 7.1+ Resolution This configuration is done through UI : Control Panel -> System Settings -> Documents and Media -> SYSTEM SCOPE -> Service -> File Extensions sections Every...

Permissions required to upload documents and media in the form function

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue What permissions are required to upload documents and media with the...

Maximum number of attempts to create a unique file name

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue The default value is 50, but is there a limit to the value that can be...

Suggestion for troubleshooting/debugging document preview generation problems

legacy Troubleshooting

Issue Document previews do not seem to be generated, we keep seeing the "Generating preview will take a few minutes" message. No errors in the logs. How can I troubleshoot or get more logs about what is happening during preview generation, what could go wrong? Environment 7.4 Resolution...

Problem when using moin.ai Chat Provider

legacy Troubleshooting

Issue We receive an Error after inserting Moin.ai Javascript on a clean page. Environment Liferay DXP 7.4 Resolution Currently, moin.ai is not a supported Chat Provider. Please find more information and the list of the supported Chat Providers here: Enabling Automated Live Chat...

The video preview is not generated for large videos when FFmpeg is enabled

legacy Troubleshooting

Issue The preview of a large video is not generated even when the FFmpeg video and audio converters are enabled. Environment Liferay DXP 7.4 Resolution Normally enabling FFmpeg audio and video converters is enough to get the video preview. In case of large videos, when the preview is not...

Definition of the JournalArticle table

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Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue What are the definitions of the following columns in "JournalArticle"?...

Difference between "all" and "any" rules for asset publishers

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue What is the difference between the rules "all" and "any" for asset...

Why isn't the file extension included by default in the new document URLs?

legacy

Issue Liferay 7.4 has introduced a new way of having friendly urls for documents: https://learn.liferay.com/web/guest/w/dxp/content-authoring-and-management/documents-and-media/uploading-and-managing/configuring-document-urls Why doesn´t the friendly url of documents contain the filetype...

What will generate previews for PDF files, if OpenOffice is enabled? PDFBox or OpenOffice?

legacy

Issue As the article at https://help.liferay.com/hc/en-us/articles/360029131731-Server-Administration-External-Services mentions PDFBox is included with Liferay DXP and generates automatic previews for certain file types (mostly PDFs). You can install two additional tools to generate...

Xuggler cannot generate thumbnail for videos with more than 2 audio channels

legacy Troubleshooting

Issue For videos with more than 2 audio channels, Xuggler does not generate thumbnail and throws an error: 2023-02-16 10:48:35.507 ERROR [main][xuggler:105] Error: inputChannels > 2; unsupported (../../../../../../../csrc/com/xuggle/xuggler/AudioResampler.cpp:151) 2023-02-16 05:18:36.066...

Documents and Media table view does not fit into the screen on mobile phone

legacy

Issue Table view is set up for Documents and Media widget If I view the page on mobile screen, the table does not fit There is a scrollbar to see all columns but it is small and difficult to use I am worried that this does not qualify as an accessible design I expect a vertical design...

Is it possible to disable Document Previews at the file extension level?

legacy

Issue When generating document previews for PDF files using default portal.properties configurations, the total disk space being used can far exceed the size of the original PDF file. Is it possible to skip preview generation for PDFs only? Environment Liferay DXP 7.0+ Resolution...

Page canonical URLs of each existing language always point to the default language URL

legacy Troubleshooting

Issue We have detected that the page canonical URLs of each existing language always point to the default language URL. Our default language is English, and we have a page in two languages: English: http://www.example.com/en/products Spanish: http://www.example.com/es/productos If you...

How to show only certain file types to a group of users?

legacy How To

Issue I want to show only certain file types to some users. For example: they should see .doc and .pdf only but not .xls Is it possible to hide/show documents based on extensions? Environment Liferay DXP 7.4 Resolution While it is not possible to hide or show documents based on their...

The image version has been changed, but the image remains the same

legacy Troubleshooting

Issue The image does not change, but only the versions do. Steps to reproduce: 1) Navigate to Content and Data > Documents and Media 2) Upload an image 3) Do check out and download it 4) Click three dots (Action icon) and Edit 5) Now, replace this image with another new image 6) Do...

How to modify existing Email template for announcements

legacy How To

Issue Is there any OOTB option to modify the announcements email template? Environment Liferay DXP 7.4 Resolution The template for the subject and body of announcement emails contained in the files emailsubject.tmpl and emailbody.tmpl, as per the below property. # # Env:...

Configuration to disable download does not work for MHTML files

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We applied the settings indicated in the article Document that is downloaded instead of previewed in the browser for MHTML files, but...

Documents without guest permissions are downloadable

legacy

Issue The document is stored in the browser cache and can be downloaded again without the user being logged in Steps to reproduce: 1. Upload a text file document 2. Change permission, revoke guest view 3. Click on the resource in the document library and download the text file 4....

I want to restrict access to certain documents to a single user

legacy How To

Issue I am using Documents and Media to upload files. Some of the documents must be restricted for a single user. The user must access a list of documents that only he/she is able to see. Environment Liferay DXP 7.2+ Resolution By default, Liferay DXP has a role-based permissions system....

com.liferay.portal.kernel.exception.NoSuchResourcePermissionException: {companyId=20100, name=com.liferay.translation.en_US, primKey=com.liferay.translation.en_US, scope=4}

legacy Troubleshooting

Issue When we open "Site Builder" => "Pages" the following error is thrown and site pages are not displayed: com.liferay.portal.kernel.exception.NoSuchResourcePermissionException: {companyId=20100, name=com.liferay.translation.en_US, primKey=com.liferay.translation.en_US, scope=4} at...

Unable to manage Document and Media type DDL on a localized DDL Display

legacy Troubleshooting

Issue When a new DDL is created from a DDL definition, with any 'Document' fields, and any additional localization/translation, then the translation, and the document is not added to the record The action fails with the following error (please note, the value after the 'field name' can...

Upgrading from 6.2 to 7.3 changes the number of likes and dislikes

legacy Troubleshooting

Issue Ratings and Comment Ratings are enabled in our portal. When we upgrade the portal from 6.2 to 7.3, some likes turn into dislikes and that creates false information. In the ratingsentry table, the scores of the ratings change from 1 (before upgrade) to 0.2 (after the upgrade)....

Collect Digital Signature button appears even when the Digital Signature feature is not enabled

legacy Troubleshooting

Issue The "Collect Digital Signature" button appears in the Documents and Media widget, even if the Digital Signature feature is not enabled Steps to reproduce: Start a clean bundle of Liferay DXP 7.4 Go to Control Panel -> Instance Settings -> Digital Signature and verify that it is not...

ADA Accessibility: Drag and Drop functionality not accessible using keyboard, screen reader when creating new Document Types.

legacy Troubleshooting

Issue When creating a new Document Type, elements in the Builder fields section sidebar are accessible and operable only by Drag and drop motion using the mouse, presenting an accessibility issue for visually impaired Liferay users navigating the portal with the assistance of a third...

How to disable the portal default canonical url generation

legacy Troubleshooting

Issue Customer has a custom development to generate canonical urls and it clashes with portal default canonical url generation, so it has to be deactivated. Environment 7.4 Resolution To avoid the default behavior you only have to blacklist the OpenGraphTopHeadDynamicInclude component...

File upload to Documents and Media is slow or even fails

legacy Troubleshooting

Issue The upload process is so slow or even fails for uploading files with certain extensions. For example, an MP4 file is processed in 1 second, but an Excel file takes more than 100 seconds. Environment DXP 7.1 Other versions might be affected Resolution To bypass this behavior, please...

Display order of category navigation and tag navigation

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue In what order are the categories and tags displayed on the category and...

Is there a character limit on file names for content uploaded to Documents and Media?

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue Is there a character limit on file names for content uploaded to...

Maximum number of decimal places

legacy

Issue What is the Maximum number of decimal places? Environment Liferay DXP 7.4 Resolution Stores a decimal number value with a limit of 16 digits, whether before or after the decimal. For example:999.9999999999999(16 digits total) Note: Due to its limited number of digits, this...

What character sets are available?

legacy

Issue What character sets are currently available? For customers with accented names (umlaut etc), we want to ensure both systems behave consistently. Environment Liferay DXP 7.4 Liferay DXP 7.3 Resolution UTF-8 character set is available, content:...

Optimize the permission inheritance in the Documents and Media portlet

legacy

Issue We would like to create a subfolder that Inherits the parent folder permission. Environment Liferay DXP 7.3 Resolution To configure Liferay that enables the permission inheritance between parent and child folders, but it turned out that due to a technical limitation of the...

The file input reset after changing the document type

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.3 2. Create a Document Type. 3. Create a folder in the Documents & Media portlet. 4. Open the created folder and choose a file to upload. 5. Change the document type (the page reloads, thus the file input resets) 6. Click publish. Expected...

Cannot manage files uploaded to User Personal Folder (accessible from Web Content Upload field)

legacy How To

Issue Created a Web Content structure using the Upload field When a new Web Content Article is created, two upload tabs are available: User Personal Folder Documents and Media Where can we access and manage files that are uploaded to User Personal Folder? Is it possible to disable the...

How can I access to the stored metadata of "Documents and Media" documents?

legacy How To

Issue I am trying to develop a module that manages files and metadata in the Documents and Media Library but I am struggling to interact with the metadata from metadata sets. How can I access the stored metadata of Documents and Media documents? Can you please provide us with the correct...

Selecting a new repository hook

legacy Troubleshooting

Issue Selecting a repository hook (store implementation class) under Server Administration→Data Migration is showing the below two options only com.liferay.portal.store.file.system.FileSystemStore com.liferay.portal.store.db.DBStore Environment Liferay DXP 7.3 -7.4 Resolution Based on...

Category parent-child relationships and asset publisher settings

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Category parent-child relationships and asset publisher settings Issue When the...

Link doesn't work in Knowledge base when a non-standard protocol is chosen.

legacy Troubleshooting

Issue When adding the notes:// protocol to a link in Knowledge Base, AntiSamy removes it and displays it as text. Environment Liferay DXP 7.2, 7.3 Resolution By default, everything is sanitized by AntiSamy, with 3 exceptions (JournalArticle, BlogsEntry and FragmentEntry). Knowledge...

Restrict the upload of certain Document and Media files by checking their metadata

legacy

Issue We would like to restrict uploading any files to the Document and Media portlet by their extension, however, there should be an extra check in their content (mime) type to make sure the extension wasn't just changed, so it should restrict the upload by the files' content instead of...

How to have a more complete text editor when editing a web content?

legacy How To

Issue Is it possible to have a text editor with more functions than what comes by default in Liferay DXP? Environment DXP 7.3 DXP 7.2 DXP 7.1 DXP 7.0 Resolution [DXP 7.3] Add the following property to your file portal-ext.properties:...

Uploaded file is lost when changing Document Type in Documents and Media

legacy Troubleshooting

Issue File input resets after changing the Document Type in Documents and Media File Upload Steps to reproduce: 1. Create a Document Type 2. Create a folder in Documents and Media 3. Navigate to the folder 4. Click File Upload 5. Choose a file 6. Change Document Type (the page reloads,...

The description of the uploaded image is not displayed in an image type fragment

legacy Troubleshooting

Issue The description is not set in the alt tag. Steps to reproduce: 1) Upload an image to the document library 2) Add a description 3) Create a content page 4) Add an image fragment 5) Map it to the image you just uploaded 6) Publish 7) Check the alt of the image Expected Behavior: The...

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