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Published Jul. 2, 2025

Preview is not generated for .webp files in Document and Media

Written By

Sivakumar Perumal

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Issue

  • The preview is not getting generated for all the '.webp' files in Document and Media.
    1. Follow this guide and enable the use of WEBP 
    2. Navigate to Content & Data > Documents and Media
    3. Upload an image in WEBP format
    4. Click the image title to check the preview

    preview is not getting generated with the below error in the logs:

    2022-08-04 10:46:46.646 WARN  [liferay/adaptive_media_processor-3][AMMessageListener:90] com.liferay.adaptive.media.exception.AMRuntimeException$IOException: Unable to scale file entry 37851 to match adaptive media configuration Preview-1000x0
com.liferay.adaptive.media.exception.AMRuntimeException$IOException: Unable to scale file entry 37851 to match adaptive media configuration Preview-1000x0
	at com.liferay.adaptive.media.image.internal.scaler.AMDefaultImageScaler.scaleImage(AMDefaultImageScaler.java:71)
	at com.liferay.adaptive.media.image.internal.processor.AMImageProcessorImpl.process(AMImageProcessorImpl.java:118)
	at com.liferay.adaptive.media.image.internal.processor.AMImageProcessorImpl.process(AMImageProcessorImpl.java:73)
	at com.liferay.adaptive.media.image.internal.processor.AMImageProcessorImpl.process(AMImageProcessorImpl.java:44)
	at com.liferay.adaptive.media.web.internal.messaging.AMProcessorCommand$2.execute(AMProcessorCommand.java:43)
	at com.liferay.adaptive.media.web.internal.messaging.AMMessageListener.doReceive(AMMessageListener.java:80)

Environment

  • Liferay DXP 7.3

Resolution

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