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Issue Publishing from Staging takes a very long time Staging performance issues when publishing content Environment Liferay Staging Resolution The most common cause of this is trying to publish large amounts of data at a time. Best Practice is to "publish small, publish often". Don't...

JDBC roll back error when generating LAR to export sites

legacy Troubleshooting

Issue Whenever a LAR is tried to be generated the following message shows on the portal: Could not roll back Hibernate transaction; nested exception is org.hibernate.TransactionException: JDBC rollback failed Also on the console, the logs shows: 11:35:24,527 ERROR...

When an image with a link to page field is published to live on remote staging, publication fails

legacy Troubleshooting

Issue When an image is uploaded on staging and is going to be published to live an error is displayed. Happens when using a Document type with a Link to page field. The Link to page field is not required. The Link to page field is empty when the image is going to upload. The image is...

Deploying Activation Keys

How To

This article documents the basic instructions for how to deploy your Activation Key using an .xml file. The steps will vary slightly depending on the version of the Liferay platform you are using. If you encounter any issues along the way, see this separate Troubleshooting Activation Key...

Import .lar name display as 'Untitled' after successfully upload .lar from import section

legacy Troubleshooting

Issue LAR imports are all named 'Untitled' Steps to Reproduce: 1) Navigate to Menu > Publishing > Export 2) Export a LAR of the site 3) Go to Menu > Publishing > Import 4) Import the LAR of the site Expected Behavior: The file name is shown on the processes page. Observed Behavior: The...

SystemEvent table might accumulate in size over time

legacy Troubleshooting

Issue You might encounter a behavior where your SystemEvent table has increased to a size which you deem troublesome. The SystemEvent table contains the deletion events of assets for Staging. These events can be exported/published. Environment Liferay DXP 7.0+ Resolution The solution...

Headless Endpoint WorkflowInstance Change Transition Not Working

legacy Troubleshooting

Issue When trying to use endpoint '/o/headless-admin-workflow/v1.0/workflow-instances/{workflowInstanceId}/change-transition' to approve and reject workflow tasks using the headless endpoint we are getting 400 errors while making a call. Environment DXP 7.4 Resolution As an alternative...

Unable to single publish web content after LAR import to staging enabled site in 7.2

legacy Troubleshooting

Issue In 7.2, after importing a LAR file to a staging enabled site, single publish of web content does not propagate to live successfully, and content in the live site remains unchanged Environment DXP 7.2 Resolution Please open a support ticket and request a hotfix for LPS-170348...

JavaScript Errors when deleting newly added data to 'Custom Excluded Paths' field in 'Frontend SPA Infrastructure'

legacy Troubleshooting

Issue After data has been entered into the Custom Excluded Paths field in the Frontend SPA Infrastructure, deleting that data results in the following JavaScript errors in the browser console: Uncaught Error: No route for [web-url] Environment Liferay DXP 7.2 Resolution Request a hotfix...

Conditional workflow is breaking

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Navigate to Control Panel > Applications > Workflow > Process Builder > Workflows > Add Conditional Workflow(attached). 3. Apply conditional workflow on Commerce Product. 4. Create a new commerce product. 5. Click on submit for...

Form takes a shot delay of approximately 1 second to load

legacy

Issue There is a short delay (approximately 1 second) for the form to become available after page load Environment DXP 7.1 or higher Resolution It is true that there is a short delay (about 1 second) for the form to become available after the page loads. It seems that this behaviour is...

Filter option under Content exports all data

legacy Troubleshooting

Issue Under Content, filtering the data based on the available options exporting all the data. Environment Liferay DXP 7.x Resolution While exporting, the contents are filtered based on the date range but if all the pages are selected to export, we would end up seeing all the assets...

Import failed with duplicate layout page template

legacy Troubleshooting

Issue The import process failed with the below error 2023-01-02 06:33:32.734 [liferay/backgroundtask-4] com.liferay.exportimport.internal.lifecycle.LoggerExportImportLifecycleListener.onStagedModelImportFailed(LoggerExportImportLifecycleListener.java:399) : Staged model {class:...

After upgrading from 6.1 or 6.2 version, webforms widget is missing

legacy

Issue We have upgraded from Liferay Portal 6.1 or 6.2 version to DXP In this DXP 7.3 version, the Web Forms widget is missing and nothing is displayed in its location ( web-forms-portlet is unavailable) Environment Upgrades from Liferay Portal 6.1 or 6.2 to DXP 7.0, 7.1, 7.2, 7.3 or 7.4...

Not every required field has a consistent color after validation

legacy

Issue Read-only and editable input fields are differently identified when it comes to form validation Steps to reproduce: 1) Start up a clean instance 2) Create a new structure in Content & Data → Web Content → Structures (create a structure with all field types setting them to required)...

Unable to set Assignment Type of User on a Workflow

legacy Troubleshooting

Issue The screen goes blank in the Workflow Builder if you have a user in your portal that has "Null" in either the first or last name (e.g. a user with the name "Nuller John"). Any searchable field containing "Null" should reproduce the above behavior. Environment DXP 7.4 U37 - U46...

Can I set the subject field of the Form submission email dynamically?

legacy

Issue We have a Form with a dropdown field where users can select from pre-defined values. An email notification is set up for the Form to alert about new form submissions. We would like to set up the notification email subject dynamically: whichever value the user chooses from the...

Process Builder is unavailable

legacy Troubleshooting

Issue When I try to access workflows, the message Process Builder is temporarily unavailable. is displayed in the UI and a NoSuchResourcePermissionException error in the logs: ERROR [http-nio-8080-exec-1][KaleoDesignerWorkflowPortletTab] Unable to include JSP...

Remote staging: cannot set a form in a Form widget in staging - "This form is not available or it was not published."

legacy

Issue When we take a website with staging configured, and put the Forms widget on a webpage - we cannot configure the Forms widget by selecting a form for it, we get the message "This form is not available or it was not published." after doing this operation. Environment 7.4 (possibly...

Export/import process fails if there are data links associated with earlier versions of the structure

legacy Troubleshooting

Issue Exporting a structure that contains previous versions can cause a unique constraint violation on import. The following stack trace is seen in the logs: 2022-12-19 21:24:49.032 ERROR [liferay/background_task-3][BatchingBatch:134] HHH000315: Exception executing batch...

I cannot export Form entries if they have not been approved in a Workflow

legacy

Issue If a workflow is enabled for my Form and I make an export of the Form entries, only Approved entries can be exported. Those entries which have not gone through the Workflow yet, will not be included in the exported file. Environment Liferay 7.0+ Resolution The behavior of exporting...

Memory consumption increases exponentially when switching from a forms list to a new form

legacy Troubleshooting

Issue Memory consumption increases on the transition from a forms list to a new form Environment Liferay DXP 7.4 Resolution The observed behavior has been addressed by LPS-137506 Additional Information If a hotfix is required, please create a support ticket requesting the hotfix by...

Form changes the workflow definition

legacy Troubleshooting

Issue Draft of a form changes the workflow definition Steps to reproduce: Navigate to Content & Data > Forms Click to add a new form Add a text field to the form Go to its settings and change the workflow from 'No Workflow' to 'Single Approver' Publish the form; Enter the given URL and...

Search does not work in "My Workflow Tasks"

legacy Troubleshooting

Issue Steps to reproduce Enable Single Approver for Blogs. Submit for publication a new blog entry titled "Avocado", with "Avocado" in its body. Go to User section > My Account > My Workflow Tasks. In the bar at the top left, search for "avocado." Go to the "Assigned to My Roles" tab....

Forked workflow task still pending after another user completes the other forked task

legacy Troubleshooting

Issue The forked workflow task is still pending after another user completes the other forked task Steps to reproduce Create two Administrator users(user1,user2) Control panel > Configuration > Kaleo Designer > Add New Definition Copy the contents from the attached XML to...

Calculation field of a form allows editing after defining some rules

legacy Troubleshooting

Issue After creating a form with 3 Numeric fields and one of them being only for calculation purposes, you are able to edit this calculation field without any blocker from the system that would prevent it from being edited. This was not possible to do back in 7.2. Steps to reproduce:...

Calculation rule of a form doesn't work if one field is hidden

legacy Troubleshooting

Issue When creating a form in DXP 7.4 and doing the steps below, the calculation field does not populate itself if the inserted number is different than 10, this prevents the second field from showing up and with that, the calculation is not performed. Steps to reproduce: Create a new...

Validation and Masking of Form Fields

legacy

Issue Is there any documentation detailing how all customer input fields are validated? Environment Available only from Liferay DXP 7.4 Resolution Certain Forms fields can be validated (Text, Date, and Numeric fields) and masked (Numeric fields) to ensure User input is valid. Enable...

Workflow is not triggered for hidden content pages

legacy Troubleshooting

Issue Trigger workflow for hidden content pages is not working Steps to Reproduce: 1) Navigate to Site Menu > Site Builder > Pages 2) Add a blank 3) Navigate to page configuration, set 'Hidden from Navigation Menu Widget' to 'Yes', and click on the Save button 4) Navigate to Site Menu >...

An incomplete form with an object auto-saves multiple records

legacy Troubleshooting

Issue An incomplete form configured with an object auto-saves multiple records under unique IDs. In the example below, an object 'Questionnaire' is displayed over a 3-page form. Fields on pages 1 & 2 for FormID, Name, Mail, and Address are completed by the user. Page 3 containing the...

How can I fetch a form's entries with API in DXP 7.4?

legacy How To

Issue 1. Get a vanilla 7.4 (latest update) 2. Create a form: form1 3. Put a text field on it: field1 4. Submit the form a couple of times, so that it will have a few entries. Question: how can I retrieve the form entries of form1 through (Java, headless, JSONWS, etc.) API? Environment...

Workflow cannot be used with Publications enabled, and vice versa

legacy Troubleshooting

Issue When we enable Workflow and Publications together, and we can't publish assets, e.g. web content articles We see the below exceptions in the log: ERROR [http-nio-8080-exec-14][TransactionCommitCallbackUtil:46] Unable to execute transaction commit callback...

Trying to save a form with many fields fails showing a blank page

legacy Troubleshooting

Issue I'm creating a new form that has numerous fields. At some point when I try to save the form it won't let me add any more fields: when I try to save it, a blank page appears and the error below is shown in the logs: PortletServlet:117] null javax.portlet.PortletException:...

Form not translating month and day of week in date field calendar

legacy Troubleshooting

Issue Date field calendar in Forms does not display elements like months and weekday abbreviations in the default language of Liferay DXP Is it possible for my forms to display months and date on the Liferay DXP default language forms? Environment Liferay DXP 7.3.X Resolution Please...

The file is uploaded with a Guest View permission

legacy Troubleshooting

Issue When users upload a file to a restricted DDL, the file does not inherit its permission, so guest users can view the file via a link even though the DDL is not visible to them. Steps to reproduce: 1. Start a clean instance 2. Navigate to Contents and Data > Dynamic Data Lists. 3....

Unable to open the notification of the deleted user

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Navigate to Configuration > Workflow and apply the 'single approver' workflow on 'Content Pages'. 3. Create a new user by navigating to the Users & Organization. 4. Login with the newly created user. 5. Create a new content page and...

Is Form fields and pages are limited?

legacy Troubleshooting

Issue We tried to create a Form with 50 fields and 9 pages but we could not save it. Environment Liferay DXP 7.4 Resolution This is limited but if this limit is not enough it can be raised even a higher number if necessary using this property in the portal-ext.properties file:...

Getting error "Please enter valid content" when saving/updating a workflow

legacy Troubleshooting

Issue I cannot save a workflow, I get error "Please enter valid content", possibly because there is something wrong in the workflow xml syntax. How can I get more specific information about what could be wrong the workflow definition? Environment starting from 7.1 SP2 Resolution go to...

Comments on Workflow tasks

legacy

Issue Comments added when assigning, approving or rejecting a Workflow task, are not presented in the 'Comments' section of the Review/Workflow task page. My Workflow Task page: Comment to Approval: Review/Workflow Task Page 'Comment' section: Environment Liferay DXP 7.3 U4+ Resolution...

Exceptions when executing script in custom workflows

legacy Troubleshooting

Issue When for example, an email notification is being sent to a specific recipient through the label <scripted-recipient> as a result of an action in the workflow, an ScriptingException is thrown: com.liferay.portal.kernel.scripting.ScriptingException: No such property: roles for class:...

When all pages are selected, a new page is not published to live

legacy Troubleshooting

Issue A new page is not published to live with all of the pages selected. Steps to reproduce: 1) Create a blank site with a widget page. 2) Enable local staging. 3) Go to the staging site page and click on Publish to Live button 4) On the Publish to Live page, Click on the 'Switch to...

Publications can be enabled on a remote live site

legacy Troubleshooting

Issue Publication can be enabled in a remote-live-staging setup on the remote-live site. Steps to Reproduce Set up 2 separate bundles configure them for remote live staging On Staging Site, navigate to Global Menu > Publications > Settings > Confirm that Publications cannot be enabled...

Not able to remove row or column

legacy Troubleshooting

Issue Unable to remove a row or a column Step to reproduce: 1) Navigate to Forms 2) Add a Form 3) Add a grid field 4) Add three rows and columns 5) Try to remove a row or a column Expected Behavior: Users are able to remove it. Observed Behavior: There is no reaction. Environment Liferay...

Limited amount of elements in Forms

legacy Troubleshooting

Issue We cannot create a form with over 28 elements, as when we attempt this scenario we are redirected back to the form list without any success and there is an error message is thrown in the logs. Environment Liferay DXP 7.4 Resolution By increasing the value of the property...

The form exported data showing empty value for 'Select from list' field

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.0 2. Navigate to Content > Forms > Create a new data provider. 3. Data provider entries are: Name: Countries of the World URL: http://localhost:8080/api/jsonws/country/get-countries/ Displayed JSON Attribute: nameCurrentValue Stored JSON...

Is the number of Form Fields are limited?

legacy Troubleshooting

Issue We have a form that contains 50 fields we have managed to add 24 fields across 9 pages. Now when we try to add the 25th and hit save, the page is loading and is taking us back to the list of forms. Opening the form again reveals that the 25th field was not added. Environment...

Allow schedule web content to be visible on the staging site

legacy

Issue Users should schedule web content to be visible on Staging. When they set a display date for web content, it does not appear in either the Live or Staging sites until that date is reached. However, in order to better manage the assets, it is required to have access to all current...

LAR File Auto Deployment

legacy

Issue Is there any way to programmatically load LAR files out of the box? Environment All Liferay Versions Resolution At this time there is no out-of-the-box method for auto-deploying LAR files. LAR files cannot be imported via the auto deploy folder either, only through the UI...

Single Approver Workflow is not updated

legacy Troubleshooting

Issue Single Approver is not updated when the User language is not English Steps to Reproduce: 1) Navigate to User Menu > Account Settings 2) Change user language to Deutsch (Deutschland) 3) Navigate to Open Menu > Workflow > Process Builder 4) Open Single Approver definition 5) Update...

Warn of Publication Conflicts By Checking if the Same Content was Modified in a Different Publication

legacy

Issue When working on a Publication, I would like Liferay to automatically check if the same content was modified in a different publication or in the production environment. Such a feature would proactively prevent Publication conflicts from being created by multiple users editing the...

Form rules do not work when using repeatable Fields Groups

legacy

Issue We have added some rules in a form, related to repeatable fields groups. Those rules show certain fields based on selected values. The issue arises when the values are repeated in the form, clicking in the 'plus' (+) button and adding a second repeatable fields group. The values...

A form that is rendered on a page will automatically save a draft of the form even if there has not been any interaction

legacy Troubleshooting

Issue Steps to Reproduce Go to Product Menu > Liferay DXP (Site) > Content & Data > Forms, and add a new form. Give the new form a title (e.g. My Form), and a Select from List with option A and option B. Go to the Liferay DXP site, and add a Form widget to the Welcome page. Select the...

Only the Form title is displayed when using an embedded Form

legacy Troubleshooting

Issue We are experiencing an issue when we embed a Form in a Web Content Template that is used to display the content of a Structure. We are relying on the following documentation: Setting Default Preferences for an Embedded Portlet Portlet IDs We added a Web Content with a certain...

Cannot resubmit for publication a content page that has been rejected in the worklow

legacy

Issue I enabled Single Approver workflow for content pages, and I notice that after an initial content page draft has been rejected, upon editing the page again, you cannot resubmit it because the "Submit for Publication" button is disabled Steps that demonstrate the issue: 1. Global...

How to enable the form's Require CAPTCHA option by default?

legacy

Issue Due to security rules, I need all forms to have the Require CAPTCHA option enabled. Currently, the Require CAPTCHA option is disabled by default. Is there any way to enable this option by default? Environment Liferay DXP 7.3 Resolution Unfortunately, there is no out-of-the-box...

Unable to search orders in the submission page

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.3 2. Create a Minium Site and perform a full reindex. 3. Navigate to Commerce > Channels and edit the Minium Channel. 4. Set 'Buyer Order Approval Workflow' to the default Single Approver workflow. 5. Navigate to the 'Catalog' page. 6. Add...

The structure cannot be deleted because it is required by one or more structure links error

legacy Troubleshooting

Issue Position error in the message after deleting a Field Set linked with a process at Manage Field Sets page, showed misaligned, sloppy, and confusingly, with a white box in the background. Steps to Reproduce: 1) Navigate to Open Menu >Content & Data > Kaleo Forms Admin 2) Add a new...

The page title size and place are not working with long texts

legacy Troubleshooting

Issue When using a long page title, the text is overlapping the other elements on the published form. Steps to Reproduce: 1) Navigate to Content & Data > Forms 2) Create a new form 3) Add any field 4) Add a long title to the page 5) Publish the form 6) Open published form Expected...

Error Accessing Notifications in Liferay 7.4

legacy Troubleshooting

Issue User encounters below error when trying to access notifications: WARN [PortalImpl:1013] Redirect URL <URL> is not allowed Steps to reproduce: Navigate to Control Panel->Configuration->System Settings Under Content and Data, select Pages Under Virtual Instance Scope, select Redirect...

Workflow tasks shows deleted commerce order

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.3 2. Create a site using the 'Minium site template'. 3. Navigate to 'Channel'. Select the single approver workflow for buyer order workflow. 4. Go to the Catalog and Submit an Order for approval. 5. Open 'My workflow tasks' and assign the...

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