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Enabling "Assign Roles by Segment" Disables the Content Page Editor and causes NoSuchExperienceException

Issue When checking the option "Assign Roles by Segment", the Content Page Editor gets disabled and displays the following message: "Content Page Editor is temporarily unavailable.". The following error is also thrown in the startup logs: 2022-08-22 20:28:34.021 ERROR...

Audience targeting module deployment errors on Lifera DXP 7.2+

legacy Troubleshooting

Issue After migrating to 7.2 or superior version Audience Targeting deployment errors appear during startup and its modules appear as installed, not active: 1764|Installed | 10|com.liferay.content.targeting.analytics.api (5.0.0)|5.0.0 1765|Installed |...

How are Known Individuals identified?

legacy Troubleshooting

Issue We would like to know how Analytics Cloud identifies Known Individuals. Environment Analytics Cloud Resolution Users are identified based on their Liferay user accounts. These accounts are synced to Analytics Cloud during the first setup. They become Known Individuals when they log...

How to resync contacts?

legacy How To

Issue I would like to know how to resync contacts in Analytics Cloud. Environment Analytics Cloud DXP 7.0+ Resolution In your Liferay portal, go to Control Panel > Instance Settings > Analytics Cloud > Synced Contact Data > Sync Contacts and disable the sync In the same place, enable the...

Is Analytics Cloud GDPR-compliant?

legacy

Issue We are evaluating Liferay Analytics Cloud and we need information about GDPR compliance, location of the data centers, encryption of physical media, and data privacy. Where can I find this information? Environment Analytics Cloud Resolution Please review the following articles:...

Why are there fewer users in the segment with a custom field?

legacy Troubleshooting

Issue We would like to create a segment with a custom field as the condition. We can see that the number of users displayed is less than it should be. Why? Environment Analytics Cloud Resolution The number of users depends on whether the user was recognized as a known user by Analytics...

After clicking on the invite link, a Workspace Error is displayed

legacy Troubleshooting

Issue I was invited to an Analytics workspace. When I click on the link in the invitation e-mail, the following message is shown: Environment Analytics Cloud Resolution This behavior happens in the following 2 cases. Analytics Cloud was not configured for the first time. Solution: use...

How to Track Data from a Knowledge Base Article in Liferay Analytics Cloud

legacy

Issue As an Analytics Cloud Workspace Admin, I would like to access the data from the Knowledge Base articles. Environment Liferay Analytics Cloud. Resolution This is currently a product limitation, however, we already have a feature request for it so it may be implemented in a future...

Audience Targeting issue: CT_AU_ANONYMOUSUSER table is populated in the database

legacy Troubleshooting

Issue I have an issue with the CT_AU_ANONYMOUSUSER table. It is populated and updated in the database even though there is no user activity. Environment Liferay DXP 7.0 Resolution There is an issue with the records being consistent in their presence in DB but inconsistent with the...

Analytics Cloud - Duplicated home page under Top Pages > Visited Pages

legacy

Issue I can see that the same page - our homepage - is displayed twice under Top Pages > Visited Pages. One URL is the main www,mysite.com URL and the other one is www.mysite.com/group/portal. Environment Analytics Cloud Resolution This behavior is expected because Analytics is...

How to use Google Analytics 4 in Liferay

legacy Troubleshooting

Issue In Liferay you can configure Google Analytics (GA) under Configuration > Site Settings > Advanced > Analytics You can see 3 fields related with GA: Google Analytics ID (Set the Google Analytics ID that is used for this set of pages). Google Analytics Create Method Only Custom...

Duplicate assets are shown when enabling "Combine Assets from All Segments in Asset Publisher for Manual/Dynamic Collections"

legacy

Issue After enabling "Combine Assets from All Segments in Asset Publisher for Manual/Dynamic Collections", some assets appear multiple times in an Asset Publisher. Environment DXP 7.2 DXP 7.3 Resolution This happens because different Personalized Variations are retrieving the same...

Website visit count

legacy

Issue How to enable total visitor counts in a website? Environment Liferay DXP 7.0+ Resolution Liferay introduces a new product Liferay Analytics Cloud which is a cloud-based SaaS offering that works with Liferay Digital Experience Platform(Liferay DXP) to give insights into customer...

Setting up Google Analytics to work with Liferay DXP 7.2

legacy How To

Issue Setting up Google Analytics to work with Liferay DXP 7.2 is easy and is described in our documentation here. However, there is some setup that is required on the Google Analytics side so that the two can work together. Environment Liferay DXP 7.2 Google Analytics Resolution Go...

Enable sitemap.xml from a third party in Liferay

legacy How To

Issue How to add and enable sitemap.xml from a third party in Liferay DXP? Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Resolution Liferay already generates a sitemap.xml file dynamically, it is not hosted at any place, and hence, cannot be replaced....

In the UI, Sitemap section is not visible under the SEO tab on the individual page settings and sitemap.xml is not generating

legacy Troubleshooting

Issue Sitemap.xml is not generating properly. When hitting the portal URL [https://xxx.com/en/sitemap.xml], it displays an empty sitemap that shows the sitemap header only. The sitemap section [Menu -> Site Builder -> Pages -> Configure -> SEO] is not available under the SEO tab on the...

Combining Assets from All Segments in Asset Publisher when using Collections

legacy How To

Issue UserA is in our "Accounting" segment and our "HR" segment. Within an Asset Publisher, is there a way to see content from both on DXP 7.2 or DXP 7.3? Environment DXP 7.2 DXP 7.3 Resolution There is a new configuration to combine views for both Dynamic and Manual collections. When...

Leverage browser caching in Liferay

legacy

Issue Leverage browser caching in Liferay Environment Liferay Portal 6.2 Resolution The query is regarding the SEO implementation and falls beyond the scope of Liferay support. Additional Information Article: Leverage Browser Caching This resolution requires customization and should only...

How to implement Accelerated Mobile Pages (AMP) in Liferay?

legacy

Issue How to implement Accelerated Mobile Pages (AMP) in Liferay? Environment Liferay DXP 7.2 Resolution Accelerated Mobile Pages are not supported in Liferay as of now. However, there is already a feature request in place which have aligned with roadmap status. This feature may get...

Pages are indexed in the wrong language

legacy Troubleshooting

Issue When we look for our page in Google search, some of the listed results has a locale we don't even use. What can we do to resolve that and have the URL with the correct locale in the search results? Environment Liferay DXP 7.4 and Quarterly Releases Liferay Portal 6.2, Liferay DXP...

What is the maximum time frame of a VPN tunnel utilization report?

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue As an administrator, I would like to request a VPN tunnel utilization report, covering an extended time period. What is the maximum...

Number of unknown visitors is lower for past months than it was before in Analytics Cloud

legacy

Issue When accessing data from past months, we noticed that the number of unknown visitors is smaller that what it previously was, and keeps getting smaller when I consult the same past month over and over in time. Environment Liferay Analytics Cloud Resolution Analytics Cloud stores...

Is there any limitation on the number of Properties or Data Sources in Analytics Cloud?

legacy

Issue Is there any limit on how many data sources and properties I can add to my Workspace in Analytics Cloud? Environment Analytics Cloud Resolution There is no limit on how many data sources and properties you can add to your Workspace. However, you still need to watch out for...

How to force syncing between Liferay DXP and Analytics Cloud?

legacy How To

Issue You want to force a sync at any given time Environment Liferay DXP Analytics Cloud Resolution The only way to force sync is to update the AC contacts configuration, as per described here. If syncing all contacts: Uncheck Sync all contacts → Save → check Sync all contacts → Save If...

How often does the sync process happen between Liferay DXP and Analytics Cloud?

legacy

Issue How often does the sync process happen between Liferay DXP and Analytics Cloud? Environment Liferay DXP Analytics Cloud (Token-based connection) Resolution Sync happens every hour. , content:...

Is all the pending data synced at once between Liferay DXP and Analytics Cloud?

legacy

Issue How it happens the sync between Liferay and Analytics Cloud (AC)? Environment Liferay DXP Analytics Cloud (Token based connection) Resolution When the sync happens, it grabs all pending data and sends them by batch of 100., content:...

Media files published in the Media Gallery widget are not being tracked by Analytics Cloud

legacy

Issue Media files published using the Media Gallery Widget are not being tracked by the Analytics Cloud Environment Liferay DXP Analytics Cloud Resolution This is the intended behaviour. The widget Media Gallery is not tracked out-of-the-box. Additional Information You can treat the...

Analytics Cloud Connector NullPointerException

legacy Troubleshooting

Issue An Analytics Cloud issue has been discovered in Liferay DXP 7.2 where the Analytics Cloud Connector throws a NullPointerException which may prevent it from operating properly. This behavior will occur in the connector if Fix Pack 8 is installed. Environment Analytics Cloud Liferay...

How Can I Include Both AND and OR Variables in User Segments?

legacy

Issue I would like to create User Segments which include some roles and exclude others. For example, I would like a segment which includes either roles X or Y, but not roles A, B or C. In order to do this, I need to be able to set both AND and OR variables in the same segment....

I cannot sync my Contacts to Analytics Cloud

legacy Troubleshooting

Issue I connected Liferay DXP and Analytics Cloud successfully In Analytics Cloud I navigate to "Configure Data Source" I selected the Sites and Users to sync The process gets stuck at "Syncing - 50.00% Completed" Environment Liferay DXP 7.0+ Liferay Analytics Cloud Resolution The root...

How To Get Additional Search Metrics From Liferay

legacy

Issue Is there any other source of information where we could get additional search history information from Liferay or directly from Elasticsearch? How can we provide customers with metrics, beyond the top 5 search terms? Environment Liferay DXP Resolution With a Platinum License...

Analytics Cloud is showing data in a different timezone

legacy Troubleshooting

Issue You checked the data in Analytics Cloud and found that there’s no correlation with the timezone you are currently in. Environment Liferay Analytics Cloud Resolution To configure the correct timezone you need to go to Settings > Workspace Here you’ll find the timezone menu. Change...

Sitemap exceeds 50000 limit

legacy Troubleshooting

Issue Sitemap should not generate with more than 50,000 entries or 50 MB in size (this is Google standard). Steps to reproduce: Run the following Groovy script: def company = com.liferay.portal.kernel.util.PortalUtil.getCompany(actionRequest); long companyId = company.getCompanyId();...

Is it possible to relate a user to an event from Analytics Cloud's Data Exports?

legacy

Issue When comparing the Events and Individuals report, how can we determine the specific user that is associated with an event? The “userId” data from the Events export never matches up with the “demographics.uuid” or “id” from the Individual export. Environment Analytics Cloud ...

Email for activation of Analytics Cloud is delaying to arrive

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We've activated the Analytics Cloud account through the portal and it says it should take around 1 hour, but after more than this...

Changes to SEO page options resets custom theme

legacy Troubleshooting

Issue Making any changes to the SEO robot options resets the custom theme, any imported font, and the favicon. Steps to Reproduce: Add a custom theme, favicon, and google font to the page configurations, save these changes Click SEO, and add any desired robot options to the text box,...

Clicking Back in Edit Mode leads to Error Page

legacy Troubleshooting

Issue When editing a content page in our environments, trying to exit using the back arrow leads to an Error page and a NullPointerException when rendering the page. On the url, the parameter ?segmentsExperienceId=0 can be seen appended at the end. Environment 7.3 U4 Resolution Update to...

A/B testing is not showing data in Analytics Cloud

legacy Troubleshooting

Issue We are currently running an A/B test. The entire team is hitting the page and we've noticed that no data has been flowing over to Analytics Cloud. Environment 7.4 DXP Analytics Cloud Resolution When individuals interact with a synced site and assets, it generates events, such as...

How to implement segmentation by geolocation?

legacy How To

Issue I want to apply a user segment based on a geolocation condition. Is it possible? Environment Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution DXP 7.4 u44+ Since Liferay DXP 7.4 u44+, this functionality is available out-of-the-box: Segmentation By Geolocation. DXP 7.2, 7.3...

Can Analytics Cloud track Document Events in a Collections Fragment?

legacy

Issue Is it possible for Analytics Cloud to track Document Downloads and Previews from a collection of documents displayed via the Collection Display Fragment? Environment Analytics Cloud Resolution There is no current out of the box solution to track Downloads and Previews displayed on...

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