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Receiving ClassNotFoundException:JspTagHandlerPool in traces

Issue When starting the server, receiving the ClassNotFoundException:JspTagHandlerPool in the gowroot traces: Steps to reproduce: 1. Start the server by giving this command: ./catalina.sh glowroot run. 2. Now...

How to change class name of copied Fragment from the default name + "copy"

legacy

Issue When duplicating a fragment and adding it a new name, is it possible to change the create css class as well? The created class has the original's fragent's name + "copy" Example: myFragment, gets copied and...

Getting out of memory error and receiving DelayedCachedOutputStreamCleaner

legacy Troubleshooting

Issue Receiving of out-of-memory error and the below thread in the thread dumps: DelayedCachedOutputStreamCleaner" #3359 java.lang.Thread.State: TIMED_WAITING at java.lang.Object.wait0(Native Method) - waiting on...

Object moves folders when creating second object

legacy Troubleshooting

Issue When creating two objects through Model Builder, creating a second object causes the first object to be moved to a different folder. Environment Quarterly Release Resolution This issue was fixed in 2025.Q1.12 with...

Advanced Tab in the Monitoring section on the Cloud Console is not showing up

legacy Troubleshooting

Issue The Advanced Tab does not appear in the Monitoring section on the Cloud Console Environment Liferay Cloud - PaaS Resolution...

Sites' default locale is not among available locales

legacy

Issue Sites may have inconsistencies in their language definitions where the default locale is not included in the list of available locales after create or update the sites. Example inconsistencies...

How can I implement the Google Site Verification meta tag in Liferay?

legacy Troubleshooting

Issue I want to implement the Google Site Verification via meta tag in Liferay, but after adding the Google-provided meta tag data to my site through Custom Meta Tags, the verification is still failing. ...

How can I change View permissions for all the contents of a Document Library folder?

legacy

Issue When I change the View permissions for a folder, the new permissions aren't reflected in the permissions window of any child folders or files within the parent folder. How can I change View permissions for...

CAPTCHA is not refreshing in Sign-In popup on Sign-In page

legacy Troubleshooting

Issue CAPTCHA is not refreshing in the sign-in pop-up page. If the user is already on the sign-in page and opens the sign-in form from the pop-up, the CAPTCHA does not refresh properly in the pop-up. Steps to...

Activity within embedded pages does not maintain user sessions

legacy

Issue Activity within an application found on a Liferay embedded page does not count as activity with regard to a Liferay session, so it does not maintain the user session. As a result, the user is session expires...

One cluster node doesn't start up completely after OS patching

legacy Troubleshooting

Issue I am currently running a Liferay cluster. I patched my OS then rebooted each server separately. One more more nodes came back online correctly, but at least one node isn't starting up completely, and I see...

Workflow "Metrics" Data Not Visible After Upgrading Liferay

legacy Troubleshooting

Issue After upgrading Liferay from 2024.Q2.7 to 2025.Q1.4-lts, navigated to Applications Menu > Applications > Workflow > Metrics, and noticed that the data is not being displayed. Steps to reproduce: Start Liferay...

Feature Flags are not enabled by Default

legacy Troubleshooting

Issue I have an issue with the feature flags: feature.flag.LPD-11131=true and feature.flag.LPD-35013=true I set both features in the portal-ext.properties file in 2025.q1.6-lts. However, after started the instance the...

Authenticated users with no permission to access Control Panel can navigate to /control_panel/manage with the message: Please select a tool from the left menu.

legacy

Issue I have an issue with authenticated users who do not have privilege to access the Control Panel. A user with no specific role (Only User role), when navigating to /control_panel/manage gets redirected to a page...

Exceptions in the log when the Glowroot page times out

legacy Troubleshooting

Issue I see a lot of exceptions in the Glowroot logfile. It is caused by administrators accessing the glowroot page and leaving it open in a tab. Then the session times out and since the frontend tries to update the...

Upgrade report was not generated because no upgrade processes were executed

legacy

Issue After upgrading the database and during the server restart, the following can be seen: 2025-04-20 19:42:34.547 INFO [main][UpgradeRecorder:156] No pending upgrades to run 2025-04-20 19:42:34.553 INFO...

Setting up Session Timeout in your Liferay environment with WebLogic

legacy How To

Issue How to set up Session Timeout in your Liferay environment with WebLogic? Environment Liferay DXP 7.3+ Resolution The Session Timeout can be defined in web-app/web.xml file within session-config like...

Reindexing Errors and Warnings After Upgrade

legacy Troubleshooting

Issue After upgrading Liferay, reindexing throws errors and warnings in the logs. Liferay starts up successfully, and the database upgrade finished without errors. Errors: 2025-04-15 11:58:36.632 ERROR...

Libraries/tools used to minify DXP code in build time

legacy

Issue What are the libraries/tools used to minify DXP code in build time (we are studying the possibility of using the same toolbox for our own developments). Environment Liferay DXP Resolution Liferay DXP uses...

Unable to migrate content from Dynamic Data Lists to Objects using the Data Migration Center

legacy Troubleshooting

Issue Unable to migrate content and data from Dynamic Data Lists through the Data Migration Center due to issues found during the process. Environment DXP 2023.Q4+ Portal GA102+ Resolution The...

How to grant access to Analytics Cloud members for members of a Liferay internal portal?

legacy How To

Issue Could you please guide me how to grant access to Analytics Cloud for internal members of our Liferay portal? Environment Analytics Cloud Resolution Generally speaking, the new users have to log in to...

Multiple Performance Issues Identified via Lighthouse, Google Insights and Web Audit Tools

legacy How To

Issue How do I increase site performance with Lighthouse, Google Insights and Web Audit Tools? Environment Quarterly Releases DXP 7.0 DXP 7.1 DXP 7.2 DXP 7.3 DXP 7.4 Resolution Firstly, please note that Liferay does...

How can you ensure that users from User Groups are properly imported when using LDAP Active Directory with Liferay?

legacy Troubleshooting

Issue Ensuring that User-Groups users are properly imported when using LDAP Active Directory with Liferay. Environment Liferay DXP 7.4 Resolution To ensure proper user imports and updates, the User Group...

Warning in logs: "No theme found for specified theme id" after uninstalling a theme

legacy Troubleshooting

Issue After migrating, the following warning appears in the logs: 2025-05-19 08:51:53,593 WARN [ajp-nio-10.10.13.111-8009-exec-83][ThemeLocalServiceImpl:220] No theme found for specified theme id...

Error in Logs When Accessing "OAuth 2 Administration" in Control Panel

legacy Troubleshooting

Issue When clicking on the "OAuth 2 Administration" option in the Control Panel, the following error is logged, and the UI displays an unresolved Velocity variable (${processor.processMax()}): Unable to execute...

Error Code 403 Forbidden: Timeout Issues when uploading/downloading Large Files to S3

legacy Troubleshooting

Issue Experiencing timeout and permission issues when uploading/downloading large files (in GBs) using Liferay's simple file system. ERROR [http-nio-0.0.0.0-8080-exec-41][PortletServlet:109] Unable to process...

Workflows are missing from Applications → Process Builder

legacy Troubleshooting

Issue Some workflows are missing from Applications → Process Builder. I have publications enabled in my environment, and I have edited workflows from withing the publications. Environment Quarterly Releases...

Document Checkin and Cancel Checkout fails when using Office 365

legacy Troubleshooting

Issue When I try to check a document in or cancel checkout, it always fails on the first attempt. I see these errors in the logs com.liferay.portal.kernel.log.LogSanitizerException:...

Configuring the "Module Definition Timeout"

legacy How To

Issue We needed to programmatically configure the "Module Definition Timeout (seconds)" setting found under System Settings > Infrastructure > JavaScript Loader in the Liferay UI. Specifically, we were looking for a...

After changing image file extension it is no longer visible for selection within a fragment

legacy Troubleshooting

Issue Our team recently noticed that they can't use PNG files anymore and can reproduce it by: Upload PNG file to Documents and Media library (please note that after page refresh Liferay does not show an image preview)...

Sites/Groups Not Searchable in Out-of-the-Box Liferay

legacy

Issue We do not see sites as an option while selecting different asset types in the Type Facet portlet as well as in Blueprint configuration. However, we can see in the Liferay source code that SiteAssetRendererFactory...

Welcome to Liferay converted to a random paragraph when using non-US English language

legacy

Issue When using English (United Kingdom), English (Australia), or English (Canada) as the default language in Liferay DXP page, the default page displays a placeholder message instead of the expected "Welcome to...

Users are redirected to the Document Library home folder after interacting with a document

legacy Troubleshooting

Issue After interacting with a document in a sub-folder withing the Document Library, users are redirected back to the Document Library's home folder. Environment Quarterly Releases Resolution This issue has been...

Error uploading file: ClassCastException: class com.liferay.portal.repository.liferayrepository.model.LiferayFileEntry cannot be cast to class com.liferay.portal.kernel.model.BaseModel

legacy Troubleshooting

Issue I get an error like this in the logs when uploading a file: Caused by: java.lang.ClassCastException: class com.liferay.portal.repository.liferayrepository.model.LiferayFileEntry cannot be cast to class...

Changes to Site Templates are not propagated to pages

legacy Troubleshooting

Issue Changes made to a site template are not propagated to the pages that use the template. We can see the next error in the server log: [LayoutSetPrototypeMergeBackgroundTaskExecutor:219] Merge fail count...

Is there a way to customize URLs by Web Content Structures?

legacy How To

Issue We would like to know if there is a way to customize URLs by web content structure for SEO purposes. Currently, friendly URLs for web content use the /w/ separator, which can be customized since 2024.Q2. See...

learn-resources.liferay.com:443: Connection reset lines appearing in logs

legacy Troubleshooting

Issue The following warnings have been appearing in the Liferay logs and need to be removed: INFO [http-nio-8080-exec-2][RetryExec:97] I/O exception (java.net.SocketException) caught when processing request to...

Form Rules Only Apply on Preview

legacy Troubleshooting

Issue Form rules don't work when the form is placed on a page, but they do work correctly when previewing the form. Environment DXP 2024.Q4, 2025.Q1 Resolution This issue can happen when publishing a form without...

CVE-2025-2565

legacy Troubleshooting

Issue We would like to know if we are affected by CVE-2025-2565. Environment DXP 7.4, Quarterly Release, 2023.Q4, 2023.Q4, 2024.Q1, 2024.Q2 Resolution Review Liferay's documentation for 2025-2565 to see if your current...

Unable to get session state in 7.4 with call that worked in 7.2

legacy How To

Issue When trying to use Liferay.Session to get the session state I get a null value (utilizing specifically javascript and call Liferay.Session.get("sessionState") and the below error. This worked in 7.2, but does not...

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