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"App Manager is temporarily unavailable" error
legacy Troubleshooting
Issue I go to Control Panel > Apps > App Manager I do not see any Apps listed, just a red warning on the top of the page "App Manager is temporarily unavailable" In the console I see similar ERRORS: ERROR...
Deleting users using UserLocalServiceUtil.deleteUser(user) gets slow
legacy Troubleshooting
Issue UserLocalServiceUtil.deleteUser(user) API's performance decreases, when we try to use it to delete large number of users At first this job started deleting 1100-1200 users in 1 hour per day, but after...
JDBC roll back error when generating LAR to export sites
legacy Troubleshooting
Issue Whenever a LAR is tried to be generated the following message shows on the portal: Could not roll back Hibernate transaction; nested exception is org.hibernate.TransactionException: JDBC rollback failed Also on...
Unauthenticated user unable to view the Json web service.
legacy Troubleshooting
Issue While accessing http://localhost:8080/api/jsonws as an unauthenticated (Guest) user and selecting the context path, an "Access denied" error is thrown. For example, when creating a simple Service...
How to resolve when basic configuration portal properties are not read during startup
legacy Troubleshooting
Issue When starting a pre-built Liferay DXP bundle for the first time, some of the properties set in a portal-ext.properties file (such as the default.admin.* and company.default.*  properties) do not take effect and...
What to check when Site Template changes are not propagating to sites
legacy Troubleshooting
Issue Changes made to a site template (such as adding pages and updating permissions for existing pages) are not propagating to sites, even though the changes are seen in the site template. There are no errors in the...
Adding Portlet Configurations at Instance and System Level
legacy How To
Issue How to rename the category and section. It should be excluding the substring "category."? How the configuration will be accessible under settings? Environment  Vanilla bundle DXP 7.1 SP2 pre-bundled with dxp-10...
Connecting to Multiple IdPs with SAML Plug-ins
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue Is it...
Post installation of fix pack de-63, server failed to start with the error message "URI is not hierarchical"
legacy Troubleshooting
Issue After installing the fix pack de-63, server failed to start and showing the following error in the server console. ERROR [Framework Event Dispatcher: Equinox Container:...
Cannot disable simultaneous login
legacy Troubleshooting
Issue After setting the following properties in portal-ext.properties, user can still login simultaneously. live.users.enabled=true auth.simultaneous.logins=false Environment Liferay DXP 7.1 Liferay DXP 7.3 Liferay DXP 7.4...
Spell check button does not appear on CKEditor toolbar
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Cluster Node name is missing from sessionID in Audit_AuditEvent table
legacy
Issue In a cluster environment, after setting the cluster node name (jvmRoute or instance-id) on Application Server, the node name is not appended to the sessionID stored in Audit_AuditEvent table.  When checking the...
User 0 is not allowed to access - warning traces
legacy Troubleshooting
Issue Whenever the user is trying to log in, they are getting the below warnings: 2019-03-22 07:13:52.951 WARN [http-nio-8080-exec-366][SecurityPortletContainerWrapper:363] User 0 is not allowed to access...
How to know if your UDP Multicast communication is working
legacy Troubleshooting
Issue Communication is not working properly in the cluster even after setting all the configurations up in the portal instances.  Changes have not been replicated from one node to another.   Environment...
Metadata for Journal Articles Not Indexing Appropriately during Upgrade Process
legacy Troubleshooting
Issue During the upgrade process, UpgradeImageTypeContent#copyJournalArticleImagesToJournalRepository copies all journal article images into the Document Library repository. In order to achieve...
CSS changes are not reflecting
legacy Troubleshooting
Issue The CSS changes are not reflecting in the browser until and unless the caches are cleared. Environment Liferay 6.2 Resolution If the CSS changes are reflecting in the theme until the browser cache is not cleared....
ArrayIndexOutOfBoundsException while upgrading portal DB from Liferay DXP 7.0 to Liferay DXP 7.1
legacy Troubleshooting
Issue The below error is the known issue when upgrading the portal DB using upgrade client tool from Liferay DXP 7.0 to Liferay DXP 7.1 and the reference LPS for the same is "LPS-86026"....
How does the content sharing functionality from parent sites to child sites work? What type of content is supported?
legacy
Issue What does sites.content.sharing.with.children.enabled do,  how does the content sharing functionality from parent sites to child sites work, and what type of content is shared from parent sites? Environment Liferay...
6.2 to 7.1 Oracle 12 Database Upgrade Results in Web Content with Custom Structures and Templates to have Missing Content
legacy Troubleshooting
Issue Upgrading from 6.2 to 7.1 with Oracle 12 can result in structureId and templateId reverting to the Basic Web Content structure and template which can be observed in the JournalArticle Table. Another symptom...
How to modify Terms and Conditions
legacy How To
Issue How to modify "Terms and Conditions" which are displayed when a user logs in for the first time in the portal? Environment Liferay 7.0 Resolution Adding the custom Terms and Conditions involves the...