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PrimKeyId field with NULL value in ResourcePermission table
legacy Troubleshooting
Issue After upgrading there are problems with the permissions: Some users cannot access the "Document and Media" section from the site administration They cannot see the "Document and Media" widget either If you...
ServiceConfigurationError is thrown when trying to call a SOAP web service from a 7.2 Spring/Faces WAR portlet
legacy Troubleshooting
Issue When trying to call a SOAP web service from a 7.2 Spring/Faces WAR portlet, the following ServiceConfigurationError is thrown: java.util.ServiceConfigurationError: javax.xml.ws.spi.Provider:...
"invalid keyLength value" error in console at the time of login post upgrade from Liferay 6.1 to DXP 7.1
legacy Troubleshooting
Issue Post upgrade from Liferay 6.1 to DXP 7.1 user is unable to login and "invalid keyLength value" error observed in the server console. 2021-07-16 12:42:48.447 ERROR [http-nio-8080-exec-6][LoginMVCActionCommand:147]...
Unable to add the token in Analytics Cloud configuration
legacy Troubleshooting
Issue Unable to add the token in Analytics Cloud configuration of Liferay DXP Instance Settings. The below errors are observed in the console 2021-05-09 12:14:26.660 ERROR [WebContainer : 189][PortletServlet:112]...
Declarative Service Unsatisfied Component Checker Warning when upgrading from DXP 7.3 GA1 to Fix Pack 1
legacy Troubleshooting
Issue After installing Fix Pack 1 and running the upgrade tool, I get a warning about an unsatisfied component for analytics modules. The following warning shows up in the startup logs if I have...
Application Throwing IBM error
legacy Troubleshooting
Issue The below error are observed in the application due to which the application goes into the hang state and works fine after restart. com.ibm.ws.webcontainer.servlet.ServletWrapper service SRVE0068E: Uncaught...
Can I Only Use Market Place Apps for Personal Use
legacy
Issue Whenever I go to download a market place app for Liferay I am asked to enter my project details and a legal entity name. However, even if I enter those it says for personal use only. Environment Liferay...
SYSERR(root) rewrite excessive recursion (max 50) ruleset canonify exception when mail triggers
legacy Troubleshooting
Issue When mailing triggers, exception [SYSERR(root): rewrite: excessive recursion (max 50), ruleset canonify] throws in the server, and mail is not received by recipients. Environment DXP 7.0 Resolution This kind of...
Stopping application server takes too much time
legacy Troubleshooting
Issue Shutting down the application server waits indefinitely so we have to use kill command. Environment Liferay DXP 7.0+ Resolution It can happen that a latch countdown to stop an OSGi service takes a lot of...
S3Store error during upgrade in case of missing s3Endpoint parameter
legacy Troubleshooting
Issue During upgrade, you might encounter the following error if the s3Endpoint parameter is not configured properly in the com.liferay.portal.store.s3.configuration.S3StoreConfiguration.config file:...
Will a Custom Portlet Require a Restart After Deployment in Liferay DXP?
legacy
Issue When creating a custom portlet, sometimes a restart will be required to complete installation, but other times it will not Environment Liferay DXP 7.0+ Resolution Any customization that modifies...
How to acquire Liferay PaaS logs in a file on a local machine without requiring browser interaction
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Our team would like to transfer Liferay PaaS logging into a...
Liferay application is not reconnecting with database server
legacy Troubleshooting
Issue Why Liferay application is not reconnecting with the database server? Environment Liferay DXP 7.0 Resolution In case the database services have been restarted, Liferay would need a restart to re-establish the...
Client-side HTTP parameter pollution vulnerabilities
legacy Troubleshooting
Issue  How to address the Client-side HTTP parameter pollution vulnerabilities Environment Liferay DXP 7.2 Resolution Encode the URLs or user input to avoid the HTTP parameter pollution vulnerabilities. Additional...
Liferay application servers getting unresponsive while switching the database
legacy Troubleshooting
Issue The below exceptions have been observed in the Liferay application servers.  It's getting unresponsive while switching the database.  ERROR...
'Unable to determine GroupId' warning when upgrading to DXP
legacy Troubleshooting
Issue I'm encountering a warning like the following when upgrading from 6.2 to DXP 7.0 or higher: [main][UpgradeSubscription:108] Unable to determine the group ID for the class name...
Integrating Outlook certificate for User Authentication
legacy
Issue How to integrate authentication certificate introduced by the outlook for user authentication?    Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Resolution While configuring mail-in...
'flatten' parameter does not work for Knowledge Base Articles headless delivery API
legacy Troubleshooting
Issue When calling the KB Article headless-delivery API with the flatten parameter, the results are not flattened as expected. For example, if you have KB Articles and folders in this structure: root │ └─►Folder A │...
How to enable web content and user logs in server console?
legacy How To
Issue In this article, we'll know how to display logs of web content and user creation in the server console. Environment Liferay DXP 7.1 Resolution For Web Content logs: Navigate to Control Panel→ Server...
Setting up Microsoft Server AD with Liferay
legacy How To
Issue This article provides you detailed steps to set up and configure Microsoft Server AD to Liferay. Environment Liferay DXP 7.1 Resolution Changing Computer Name: Control Panel → System and Security → System...