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Troubleshooting Unresponsiveness Caused by Batch Import Deadlocks
Issue After a period of activity, such as heavy content and object creation, the Liferay DXP instance becomes unresponsive. Symptoms include: Inability to accessible Liferay via browser or cURL requests, which eventually time out. Unresponsiveness after 2-3 hours of uptime, even if the...
How to View Previous Publication Dates for Web Content
Issue When editing a web content article that has a publication date set in the past, the Schedule Publication dialog appears with an empty date field. This behavior occurs for both newly created content scheduled for the past and for content that was created and published in a previous...
How to Access Nested Freemarker FieldSets in DXP 7.4+
Issue After upgrading to Liferay DXP 7.4+, FreeMarker templates appear to access fields within existing web content structures using different syntax than newly created web content structures. For example, older structures allow direct access to nested fields, while new structures...
ORA-01439, ORA-01440, ORA-22858, and ORA-22859 errors in the upgrade report after upgrading an Oracle database
Issue During a Liferay DXP upgrade when using an Oracle database, the upgrade completes with a success result, but the upgrade_report_diagnostics.txt file lists failed SQL statements such as these: Error: ORA-01439: column to be modified must be empty to change datatype Error: ORA-01440:...
How to Completely Delete a Portlet and Its Associated Data
Issue When a custom portlet is deprecated,it often remains in hundreds of pages across Liferay instances. Manually removing each instance and cleaning up the associated database entries is impractical. A method is needed to automate the complete removal of the portlet from all layouts...
How to delete site-scoped object entries on 2025.Q1.20 or 2025.Q1.21
Issue After creating site-scoped object entries, they cannot be deleted. Though company-scoped entries are unaffected, site-scoped entries are remaining even after: A success message being displayed in the Object Overview UI. A 204 response in the control panel. How can I delete these...
How to Resolve Jenkins Build "Content is not allowed in prolog" Errors
Issue When creating Liferay PaaS Jenkins builds, you may experience CI/CD pipeline build failures with errors relating to unresolved Gradle dependencies. For example: > Task :modules:your-module-name:compileJava FAILED [Fatal Error] dependency.pom:1:44: Content is not allowed in prolog....
How to add a certificate in Cacerts file in PaaS
How To
Issue What is the best way to add a new certificate for the Cacerts file to trust the response of a consumed API in Liferay Cloud (PaaS)? Environment Liferay DXP 7.4+ Resolution To ensure your security settings survive a reboot, the best approach is to move the certificates out of...
Troubleshooting 'Portlet is temporarily unavailable' Errors Caused by JSESSIONID in URLs
Issue When navigating our site, a ;jsessionid parameter is intermittently appended to the page URL. When this happens, portlets on the page fail to render, displaying a Portlet is temporarily unavailable error. This issue occurs when the session handling mechanism falls back to URL-based...
Avoiding Empty File Uploads in Documents and Media
Issue When uploading a file in Documents and Media, a form refresh (e.g., by changing the Document Type or triggering a metadata validation error) causes the selected file to be cleared from the input field. Despite the file no longer being attached, the form can be submitted. This...
Getting Bad Request When Using API Filter Parameter on User Object Field
Issue When extending a system object, such as the User object, with a custom object field (e.g., customID), attempting to filter user accounts by this custom field using the headless API results in an error. The API call looks like this:...
Production Backups Not Visible in Disaster Recovery Environment After Configuration
Issue After following the documentation to set up Cross-Region Disaster Recovery in Liferay PaaS, the backups from the primary (production) environment are not visible in the secondary (disaster recovery) environment. The UI in the DR environment's Backup service does not show the tab or...
CKEditor Inserts Blank Paragraphs When Editing Articles Containing Audio or Video
Issue When a web content article containing an embedded audio or video file is created and then re-opened for editing, or when switching between WYSIWYG and source view, extra empty paragraph tags are inserted adjacent to the audio and video players. Environment Liferay DXP 2025.Q1+...
How To Upgrade JRXML Liferay Commerce Order Templates
Issue Liferay Commerce upgraded its internal reporting engine to JasperReports 7, utilizing a new XML schema with a Jackson-based parser that renders older Jasper 6 JRXML files incompatible. How can I upgrade custom Commerce order templates to the JasperReports 7 standard to make my...
Headless Object Relationship API Endpoint Returns 404 NOT_FOUND for Non-Admin Users
Issue When using a headless REST API endpoint to access an Organization related to a custom object, a 404 NOT_FOUND error returns for non-administrator users. This behavior occurs even if the user account's assigned role has explicit View permissions configured for both the custom object...
Analytics Cloud APIs
Official Documentation
Analytics Cloud APIs You can use headless APIs to interface with Analytics Cloud. Here are resources to help you understand and integrate these APIs to enhance your ability to manage content.
Exporting Data
Official Documentation
Exporting Data Various analytics data can be accessed through the sites dashboard and the individuals dashboard. Analytics data can also be fetched and exported using Analytics Cloud's APIs....
Resource Types and Structure
Official Documentation
Resource Types and Structure Properties activeIndividualsCount (Number): Number of active individuals belonging to the account. dateCreated (Date): Date the account was created in the system. ...
Connecting Liferay DXP to Analytics Cloud
Official Documentation
Connecting Liferay DXP to Analytics Cloud Liferay DXP 2024.Q1+/Portal GA112+ Liferay DXP and Analytics Cloud connect via a secure, encrypted token. This token is generated by Analytics Cloud and...
Viewing the Analytics Dashboard
Official Documentation
Viewing the Analytics Dashboard After syncing data, Analytics Cloud automatically begins tracking site visitors and how they interact with your content. The following tools are available for...
Analytics Cloud
Analytics Cloud Collecting analytics data is a crucial part of any business. Liferay offers an analytics tool that's integrated with DXP to provide useful information on who visits your site and...
A/B Tests Analytics
Official Documentation
A/B Tests Analytics A/B testing evaluates the effectiveness of content pages by testing a variant design against the control design (i.e., the original). This process involves creating a page...
Authentication
Official Documentation
Authentication An access token is necessary for making API calls to Liferay Analytics Cloud. Navigate to Settings → APIs to generate an access token. Choose the duration (e.g. 30 days, 6 months, 1...
Querying Data
Official Documentation
Querying Data The root endpoint of Liferay Analytics Cloud is . You can get the list of all data types endpoints by requesting a GET to the above URL. Try with curl curl -i -L -H "Authorization:...
Getting Started
Official Documentation
Getting Started Welcome to Liferay Analytics Cloud! Collecting analytics data is a crucial part of any business. There are many different tools out there but not all provide high value. It's not...
Optimization
Official Documentation
Optimization
People
Official Documentation
People Better understanding individual users and users in aggregate is key to offering excellent service. Analytics Cloud provides the tools to better understand both. By building robust Individual...
Individual Profiles
Official Documentation
Individual Profiles Many individuals visit your sites. Learning who they are and their activities and interests helps you improve business with them. Individual profiles help your Sales, Customer...
Individuals Dashboard
Official Documentation
Individuals Dashboard The Individuals dashboard provides a broad range of analytics data about your visitors and how they interact with your Site. To view the dashboard, Click Individuals in...
Interests and Search Terms
Official Documentation
Interests and Search Terms Finding out topics people are interested in helps you relate your products and services to them. Analytics Cloud's insight empowers you with rich, easy-to-understand...
Reference
Official Documentation
Reference Multi-Factor Authentication Metrics Description Downloading Reports
Metrics Description
Official Documentation
Metrics Description See the description of various metrics used by Analytics Cloud and how they are calculated. A/B Testing - Estimated Time to Declare Winner This is the duration the A/B test...
Multi-Factor Authentication
Official Documentation
Multi-Factor Authentication Multi-factor authentication (MFA) is required for all Analytics Cloud users. This additional layer of security helps to protect users from cyberattacks such as phishing...
Touchpoints
Official Documentation
Touchpoints Touchpoints reflect the many different ways your users and customers interact with your brand. Analytics Cloud presents a broad range of analytics data that combines traditional page...
Creating Segments
Official Documentation
Creating Segments Segments created in Analytics Cloud sync with Liferay DXP. However, segments created in Liferay DXP do not sync with Analytics Cloud. Click Segments in the navigation panel. A...
Downloading Reports
Official Documentation
Downloading Reports In addition to inviting team members to your Analytics Cloud workspace, you can share insights with your team by downloading reports. Downloadable PDF reports are available for...
Documents and Media Analytics
Official Documentation
Documents and Media Analytics Documents and media files are assets you want site users to look at or download. Analytics Cloud provides insights on user engagement with your documents and media...
Forms Analytics
Official Documentation
Forms Analytics Forms are important direct data gathering tools for enterprises. Are your web forms providing you invaluable information or turning users away? Analytics Cloud gives you important...
Blogs Analytics
Official Documentation
Blogs Analytics Blogs entries are important content on websites. They attract readers who return to view new blog posts and interact in discussion. Analytics Cloud gives you important insights...
Alternative Asset Tracking Methods
Official Documentation
Alternative Asset Tracking Methods Liferay Analytics Cloud can detect and analyze built-in Liferay DXP assets like blogs, documents and media, forms, and web content throught their respective...

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