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Theme images not loading in web content
legacy Troubleshooting
Issue Theme based images are not visible in web content fetched through themeDisplay.getPathThemeImages() function in the template. Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4...
Liferay accepts only fully signed SAML responses. Can this requirement be turned off?
legacy
Issue From a security standpoint, it's a best practice to sign the Response. However, we can switch off this requirement in our other apps. I can understand that Liferay by default requires the complete signature of...
How to add the consent panel to pages?
legacy How To
Issue I would like to know how can I add the consent panel to pages to comply with the directives mentioned below: "To comply with the regulations governing cookies under the GDPR and the ePrivacy Directive, you must:...
Profile photo is uploaded rotated
legacy Troubleshooting
Issue When we try to upload a specific picture it appears rotated upon upload, but the orientation is fine when viewing it locally. Environment DXP 7.0+ Resolution The root cause of the issue is the metadata of the...
Migrate Documents and Media Library from NFS Share to DBstore
legacy Troubleshooting
Issue Followed the steps mentioned in the article: https://help.liferay.com/hc/en-us/articles/360029115352-How-to-migrate-to-DBStore After initiating the process, receiving the following logs: Caused by:...
I can't delete a master page because it's being used
legacy Troubleshooting
Issue I cannot delete a master page because it's being used, but we cannot find the usage. I have the following error message: Error: You cannot delete master pages used by a page, a page template, or a display page...
Does CVE-2022-1471 affects DXP 7.4?
legacy Troubleshooting
Issue Our scanner reported that the Liferay DXP image as well as the Elasticsearch image are vulnerable to CVE-2022-1471, which is about an issue with SnakeYaml. Could you please confirm if we have to address this...
Losing CSS Client Extensions when navigating to different page settings tabs and saving
legacy Troubleshooting
Issue CSS Client Extensions are being lost when navigating to a different tab in page settings and saving changes. This can be reproduced with the following steps Steps to reproduce Start a clean bundle of Liferay DXP...
Unable to add Relationships between the Account / Portal Address Object and Custom Object
legacy Troubleshooting
Issue When trying to create a relationship between the Account or Portal Address system object and a custom object, it fails. Depending on the (wrong) setup, the user might receive the following error message in the...
When editing the code editor in the dispatch details tab, is it possible to register in JSON format?
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us....
No data is sent to Analytics Cloud after connecting to DXP
legacy Troubleshooting
Issue We have connected our DXP instance to Analytics Cloud No data appears in AC, even after a few hours' wait   Environment Liferay DXP 7.0+ Analytics Cloud   Resolution Please access the DXP site from different...
'View in Context' link is not showing update content with display page template
legacy Troubleshooting
Issue Users are unable to view the updated content on the page with the display page template when clicking on the 'View in Context' link on the Review page. Steps to reproduce: 1. Create a Page and deploy asset...
'web-content-name' is temporarily unavailable when trying to preview the content
legacy Troubleshooting
Issue 'content is temporarily unavailable' when trying to preview pending content through the view icon on the Review Page. Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Assign the single approver workflow to...
Is there any risk in the time zone change?
legacy
Issue We want to change the time Zone from GMT+2 to GMT+3. Does this change have any impact or risk on the production environment?   Environment Liferay DXP 7.2   Resolution Our suggestion is not to change...
Error concerning LDAPUserImporterImpl when importing data from LDAP onto Liferay
legacy Troubleshooting
Issue  We encountered the following error when attempting to import user data from LDAP onto Liferay:   ERROR [liferay/scheduled_user_ldap_import-1][LDAPUserImporterImpl:817] Unable to import user CN=firstName...
Restrict drag and drop for multiple images in blogs
legacy Troubleshooting
Issue Why is there no error or warning while selecting multiple images to upload via drag-and-drop functionality? If it is not uploading multiple images, then it should not select multiple images in the first...
How to delete old audit events 'audit_auditevent' table in 7.2+.
legacy Troubleshooting
Issue I want to clean up the AUDIT_AUDITEVENT table in a 7.2+ instance, because the old data is taking up too much space. However, the API made after 7.2, and the previous methods of clearing the 'audit_auditevent' ...
Orders list page contains Add/Edit option for the users having only view permission
legacy Troubleshooting
Issue If the user creates a custom regular role with some permissions, such as view permissions for the order list, the user will also be able to access the edit or add options. They can also edit the option in the...
Asset Publisher widget configuration saves by itself
legacy
Issue The Asset Publisher widget configuration saves itself when changing the Asset Selection Environment Liferay Portal EE 6.2 Liferay DXP 7.0+ Resolution  This is the expected behavior of the Asset Publisher...
It is not possible to add a Tag when creating a Web Content
legacy Troubleshooting
Issue When a user creates a Basic Web Content and tries to type in a Tag, the Tags option disappears and the following error is shown in the logs: No JSON web service action with path /assettag/search and method...
Site navigation menu can't be edited
legacy Troubleshooting
Issue We noticed that our site navigation menu is not editable anymore and it throws an error message and an exception in the logs when we open it: <Menu> is temporarily unavailable....
Performing a search from System or Instance Settings throws an error exception
legacy Troubleshooting
Issue When using the search bar in Control Panel for System Settings, Instance Settings, etc, an error exception is thrown and the UI presents the following message: “Portlet is temporarily unavailable" ”....
How to test documentDownloaded and documentPreviewed events
legacy How To
Issue How can we test and confirm that the documentDownloaded and DocumentPreviewed events are getting tracked by Analytics Cloud? Environment Analytics Cloud Resolution After connecting Liferay DXP to Analytics Cloud, the...
How to navigate between sites while using the site virtualhost?
legacy How To
Issue User wishes to navigate between sites while accessing each site virtualhost.  Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution Create a site and add new page to...
How to search for the User's contact Phone Number?
legacy How To
Issue Is there a way to configure Liferay's default Search Bar to allow searching by a User's Phone Number defined in the Contact Information tab? Environment Liferay DXP 7.4 Resolution Liferay's default Search Bar...
Questions App - Questions are not in correct Highest Vote order
legacy Troubleshooting
Issue Questions are not in the correct Highest Vote order As a user of the questions app, users want to see the answers to the questions ordered according to the ranking of the questions answers.  Environment...
Deployment to Liferay SaaS ext environment is stuck when deploying with Command-Line Tool (lcp)
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue There have been reports about the Command-Line Tool (i.e.,lcp)...
cart total rule in discount portlet
legacy Troubleshooting
Issue While publishing the Discount it's not showing as the cart total minimum account is required to fill. Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Navigate to Discounts > Pricing > Commerce. 3. Click on...
To be able to generate a URL of a Publication so that a reviewer can see a publication without logging in
legacy
Issue Require a feature that allows to send a link to those who are not registered users on the platform in order for them to view a publication. Environment Liferay DXP [all versions] Resolution This requirement...
Language Modules Configuration Display template not working properly
legacy Troubleshooting
Issue Language Selector shows same template, if user selects a different display template. Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Create a widget page. 3. Now, drop the 'language selector' widget on the...
Lost in format texts when copying content from Google Docs
legacy How To
Issue When trying to copy content from Google Docs, it loses the format. Environment All environments. Resolution This is an expected behavior, unfortunately. The resolution is to customize CKEditor to detect...
How to disable the Asset Publisher's auto scroll
legacy How To
Issue I would like to disable the auto scroll of Asset Publisher. Is there any setting to do this? Environment Liferay DXP 7.2 Fix Pack 15+ Liferay DXP 7.3 Service Pack 3+ Resolution You can disable the Asset...
Is Liferay vulnerable to CVE-2023-40371 and CVE 2023-38408?
legacy
Issue Is Liferay vulnerable to any of these vulnerabilities? Environment DXP 6.2+ Resolution No, Liferay is not vulnerable to any of these two. Neither CVE relates to any Liferay features, so they do not...
The same page is displayed with different URLs in Analytics Cloud
legacy Troubleshooting
Issue If you check the Top Pages chart in Analytics Cloud, you will see that the same page can be displayed with different URLs. Environment Liferay DXP 7.0+ Analytics Cloud Resolution Page metrics in AC are grouped...
Unable to delete an Account entry
legacy Troubleshooting
Issue When navigating to Control Panel > Accounts, an existing Account entry cannot be deleted successfully. This issue can occur when the “Account” system object has a relationship with an inactive object. Environment DXP...
Discounts is temporarily unavailable errors in the case with any amount that does contain a comma
legacy Troubleshooting
Issue The error arises when we use an amount split by a comma, such as 1000,00.00 Steps to reproduce: Create Discount Navigate to Rules Add Cart Total Rule Click that rule and go to the Edit page Add 1000,00.00...
Values added at source in web content are not working properly
legacy Troubleshooting
Issue When the string '-' or any special character is written in the source code of web content, it should display the hyphen character or expected character on the display page Current Behavior: The page is not...
Do video fragments support sites other than YouTube?
legacy How To
Issue There are 2 out-of-the-box fragments that support loading external videos: External Video Video URL Right now only a couple sites are supported, such as YouTube. When will the other sites, such as dailymotion, be...
LCS is reporting Unable to validate the environment token file
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue In a Liferay PaaS environment, the Liferay service is printing the...
Blogs show the author instead of the last modifier
legacy Troubleshooting
Issue After modifying blog content, the portal shows the author next to the last modified date. Environment Liferay DXP 7.0 Resolution The observed behavior is a known issue which is addressed via: LPS-192045 -...
How to Show Module version in Application Manager UI
legacy Troubleshooting
Issue Application Manager does not properly show the custom module version in the Control Panel. Environment DXP 7.4 Resolution Set the following line in liferay-plugin-package.properties (replace 999 with the...
Liferay Achieve (LAR) file size limit
legacy
Issue Is there a limit in the size of a LAR file? Environment Liferay Portal Liferay DXP Resolution Export: There is no real limit, how large a LAR file can be during exporting Import: The file size limit is...
"Forced" re-assignment of a Workflow task
legacy
Issue Is it possible to re-assign a Workflow task? Consider the following scenario: A user assigns a workflow task to themselves This user resigns/disappears/goes on holiday without processing the task at hand...
Cannot end User impersonation session
legacy Troubleshooting
Issue Create a new user Impersonate it Click on the top-right user's menu and click on the 'Be yourself again' link  Expected behavior: The page is displayed for the Admin. Actual behavior: The page is displayed for...
Image URLs in headless API responses include the port number
legacy
Issue While using the headless API, users can see the port with the source URL.  Environment Liferay DXP 7.4 Commerce 4.0 Resolution This is the expected behavior as Liferay is either serving the full URL,...
NullPointerException error seen with custom Terms Of Use
legacy Troubleshooting
Issue When custom content in "Terms of Use" is set via Instance Configuration in Control Panel, and logging in as a new user for the first time, a NullPointerException is seen. Environment DXP 7.4 Resolution The Terms of...
Enable TLS 1.2 with Java 7 for Apache Tomcat
legacy Troubleshooting
Issue AWS is going to update TLS version as 1.2 as default for all S3 calls Environment Liferay Portal 6.2 and prior Java 7 Resolution Solution 1:  Upgrade, JDK 7u131 or later on your Java environment, where...
Pagination is not correct on order details page
legacy Troubleshooting
Issue All products are coming and on page 2, the product count is not correct. Steps to reproduce: 1. Add 7-8 products to the cart. 2. Place the order and go to the order details page and configure the pagination...
Search isn't working on Grouped Product Page
legacy Troubleshooting
Issue Encountering issues while searching for a product in the group product tab. Steps to reproduce: 1) Navigate to Product UI, create one grouped product and some 2-3 simple products 2) Open the grouped product...
Get categories via /api/jsonws request, response with 403 status
legacy Troubleshooting
Issue When retrieving categories using api/jsonws there's a blank page and the HTTP status is 403. Environment Liferay DXP 7.4 Resolution Go to Control Panel -> System Settings -> API authentication -> Portal...
File size UI message with web content
legacy
Issue When creating web content and selecting an image, users need to choose the standard image size. Currently, while selecting an image, the image size is not displayed. Environment Liferay DXP [all version]...
Email address field has a limit of 75 characters in Channel Notification template
legacy Troubleshooting
Issue Navigate to Channels -> Choose a channel -> Notification Templates Add a new template Fill in the required details Under Email Settings add a very long email address (more than 75 characters) in the "To" field...
Page tree and Product menu is not visible after upgrade
legacy Troubleshooting
Issue After upgrading Liferay 7.4 to Update 60 or above, some of the Admin UI components (Product menu and the Page tree) are not available and there are JS errors in the console log. Environment Liferay DXP 7.4...
I'm unable to change Staged Content configuration
legacy Troubleshooting
Issue I am not able to change the Staged Content under Staging Configuration, as the checkboxes are seen greyed out and all disabled to change any value in existing configuration. Environment Any DXP environment with...
Upload same document in multiple languages
legacy
Issue Can the same document be uploaded in multiple languages? Environment DXP 7.3 Resolution Liferay DXP does not currently support this function, but there is currently a feature request for it to be added...
Content Page History
legacy
Issue We wanted to check with Liferay support if there is any functionality for viewing content page history or to revert back to previous version? Environment DXP 7.3 Resolution Liferay DXP does not currently...
How to extract the okta authorization token for each user?
legacy Troubleshooting
Issue Once users log in to Liferay, the user should get redirected to Okta. After successful authentication, Okta is supposed to return an authorization token for that specific user.  Concern: After successful Okta...
Page URL redirection is case sensitive
legacy Troubleshooting
Issue When accessing a page with an upper or lower case friendly URL, we get directed to the page correctly. However, when using the redirect tool and using the lower case source URL, the destination URL can only...
Unable to extend user session on Weblogic
legacy Troubleshooting
Issue When I call Liferay.Session.extend(); from Liferay 7.4 running on Weblogic, the user session terminates. Environment DXP 7.4 Weblogic Resolution This behavior is resolved by LPS-190923. Please open a help...
The edited value of a Field Reference is not saved in the database
legacy
Issue When you create a form and add, for example, a Text field and in its advanced settings you change the Field Reference field, after publising the form, you will expect to find that the new value of the...