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Audit entries stopped being shown or generated
legacy Troubleshooting
Issue We have recently upgraded to a new Update version, and we noticed that the Audit tool is not working or not displaying the most up to date information, showing last updates as 'x days ago', around the time when we...
Ability to add an image from URL as a Blog Cover Image
legacy Troubleshooting
Issue Can an image from a URL be used as a Blog Cover Image? Steps to reproduce: 1. Navigate to content > blog 2. Add a new entry 3. Add an image to the content. 4. Observe the tab 'URL', the user can click on it...
The document cannot be accessed if the title contains special characters
legacy Troubleshooting
Issue The user wants to access the document using a URL (with special characters) without uuid and timestamp An error occurs when accessing a file using a URL without a UUID if the file name contains a + or a %...
Unable to view the 'specific account groups' in discount portlet with view permissions
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Navigate to Roles > create a new role and provide the view permissions of the 'Account Entry', 'Account Groups', 'Account', and 'Currencies', and view and...
Multipage form does not save data to the DB while navigating to next page
legacy How To
Issue While using a form with multiple pages, the user has a requirement to save data to the database on the first page before moving to the second page. Environment Liferay DXP 7.4 Resolution Multi-page forms do...
Blog view count is not increasing inside asset publisher
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.3 SP3. 2. Create a new blog entry and deploy the blog on the page. 3. Deploy the asset publisher portlet on the page. 4. Click on the configurations of the asset...
How to provide permission to Fragments
legacy
Issue Does DXP have permission feasibility with fragments? Environment Liferay DXP  [all versions] Resolution There is no way to directly control the visibility of a Fragment depending on the user accessing the...
The currency format is not displaying as expected
legacy Troubleshooting
Issue The currency format is not displaying as expected for INR(Indian Rupees) Steps to reproduce: 1) Navigate to Control Panel > Commerce > Currencies > INR > Format Pattern 2) Change pattern from ₹ ###,##0.00 to...
Gradle dependencies are failing for POI OOXML
legacy Troubleshooting
Issue Users are unable to upload .xlsx and .xlsb file extensions to the application, after the issue was investigated and it was determined that the issue began appearing following the Liferay upgrade from DXP 7.3...
Cannot login after deploying a theme
legacy Troubleshooting
Issue We get a white screen and a freemarker exception error when trying to login after deploying an OOTB theme with no customizations created via the theme generator: 2023-05-26 13:32:51.826 ERROR...
How can I remove deletions from a site where Staging was disabled?
legacy Troubleshooting
Issue The user was using a Remote Staging site. Remote Staging was disabled and the user decided to connect the Staged sites content with a new empty Live site. In the Staging publication window the past...
Product is not getting expired by its own
legacy Troubleshooting
Issue The product status is not getting changed to Expire. Steps to reproduce: Navigate to Control Panel → Instance Settings. Then, navigate to Localization → Time Zone. Navigate to Control Panel> Users and...
Can I allow some users to solely authenticate via a SAML, while the remaining users authenticate with their Liferay password?
legacy How To
Issue This article describes a use case where it may be desirable to allow some users to authenticate through a SAML Identity Provider (IdP) only, while other users authenticate with their Liferay credentials in the Login...
Liferay Push and Mobile SDK replacement in 7.4
legacy How To
Issue We have a mobile app created using mobile SDK in Liferay DXP 7.0 and we want to know how to port it to DXP 7.4. Is Liferay Push available for Liferay DXP 7.4? Environment Liferay DXP 7.4 Resolution...
Web Content Widget, Links are Unclickable
legacy Troubleshooting
Issue When using the Web Content Widget on the Home Page, if the first line of content contains a link it will remain unclickable in the "Barebone" setting when logged in as an Admin.  Environment DXP 7.2 Resolution...
Custom theme is missing from some sites after a clean server start
legacy Troubleshooting
Issue We are trying to create sites from a site template that is generated from a custom theme this custom theme contains the resource WEB-INF/classes/resource-importer/ in the theme's war file there are no custom...
Can I select mutiple images when inserting image in the Web Content
legacy
Issue Can I select multiple images for insertion in html field/rich text field in the Web Content? Environment Liferay DXP 7.1 Liferay DXP 7.4 Resolution The inline editor (Alloy Editor, CKEditor) will insert the image...
Users aren’t able to login from Cloud console
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Users aren’t able to log in using the console Environment Liferay...
SAML Admin - "Metadata XML is null" error
legacy Troubleshooting
Issue When attempting to create a new Identity Provider under SAML Admin, having entered the required information, when ‘Save’ is clicked the UI displays: "Error: Please enter a valid identity provider entity ID."...
Security Issue: Admin URL is exposed in the Guest view of the Home page
legacy
Issue The line below can be found on pages where guest users should not see confidential data. getSiteAdminURL: function() { return...
How to remove the button/menu of Publish To Live from web content, page, and documents and media
legacy How To
Issue How to remove the button/menu of Publish To Live from web content, page, and documents and media page documents and media web content Environment Liferay DXP 7.1 Resolution The Publish To Live button/menu is...
Address and Phone Edit: Address type is always showing Billing and Phone as FAX
legacy Troubleshooting
Issue Organization address type is always showing Billing and Phone as FAX, rather than selected one.  2023-05-15 04:29:50.768 ERROR [http-nio-8080-exec-3][BeanPropertiesImpl:345] null jodd.bean.BeanException: Simple...
Workflow metrics not loading
legacy Troubleshooting
Issue When I go to Menu -> Workflow -> Metrics, I get error message "There was a problem retrieving the data. Please try reloading the page". (I might have done some operations about the environment before, like switching...
Invalid Analytics Cloud token
legacy Troubleshooting
Issue Analytics Cloud fails to connect and the following error is thrown in the console 2023-05-16 04:42:48.058 ERROR [ajp-nio-127.0.0.1-8009-exec-41][BaseAnalyticsMVCActionCommand:171]...
Maximum Number of Organizations that can be created in one Liferay instance
legacy
Issue We would like to know the maximum number of Organizations that can be created in one Liferay instance. Could you please let us know if there is a limit to this? Environment DXP 7.0+ Resolution There is no...
Text is rendered vertically instead of horizontally inside fragments in Collection Display
legacy Troubleshooting
Issue When date text is rendered inside a fragment that contains nested a HTML tags, the text is rendered vertically instead of horizontally. Environment DXP 7.3 Resolution This issue has been resolved via...
Cannot enable access to ServiceLocator in Liferay SaaS
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I would like to enable access to ServiceLocator in my...
How to get a list of Omni Admin users in Liferay?
legacy How To
Issue I would like to get a list of the Omni Admin users of the Portal. Environment Liferay DXP 7.0+ Resolution Please run the attached script: GetCompanyAdminUsers.groovy  Additional Information Running Scripts...
How to enable users to edit or delete their comments in the Page Comments widget
legacy Troubleshooting
Issue Site members/Users are not able to delete or edit their own page comments on the Page Comments widget. Environment Liferay Quarterly Releases, Liferay DXP, or Liferay Portal 6.2 Resolution For DXP 2023.Q4 and...
How to identify live publication records of Staging that were made in my environment?
legacy
Issue In addition to the path Admin Menu > Publishing > Staging, is there any way to identify all Staging > Live publication records that were made in my environment?   Environment Liferay DXP 7.0.X - 7.4.X  ...
How are the Workflows sorted in the "Form Settings" view? Can it be changed?
legacy
Issue We would like to know how the Workflows are sorted when navigating to Form Settings > Select a Workflow. Can we change the order or the sort method? Is it possible to hide some of the Workflows which we don't...
How to get a drop-down option's field reference in a fragment's html/freemarker code?
legacy Troubleshooting
Issue Steps to reproduce: 0. In System Settings/Freemarker Engine, remove serviceLocator from the list of restricted variables. (so that we can use it in a fragment code later on) 1. Create a web content structure and put...
Publications - ERROR: ORA-01795: maximum number of expressions in a list is 1000
legacy Troubleshooting
Issue When trying to publish a publication with more than 1000 changes using Oracle Database, an error occurs and the process fails: 2023-04-04 14:59:53.645 ERROR...
Error "The provided domain already exists"
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The deployment of the Webserver service is not...
Modified by field shows the anonymized user as the modifier after its deletion
legacy
Issue If we create an asset, e.g. a document with a user, who we delete afterward and anonymize the assets it created, then the Modified by field shows that user as the modifier even if we anonymized that...
unknown directive "allow 127.0.0.1" in /etc/nginx/conf.d/acl.conf
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When I try to deploy an IP blocking rule on the webserver...
Disabling jQuery in Control Panel
legacy How To
Issue I've found vulnerabilities in our current jQuery version. Since I can't find jQuery used anywhere, I would like to disable it. Environment Liferay DXP 7.2 Resolution Go to Control Panel --> System Settings -->...
What is DSLQuery and how can it be used?
legacy How To
Introduction DSLQuery is an acronym for Domain Specific Language Query. The foundation is based upon using a domain specific language for the implementation. This is going to make the writing of queries and other...
License fails to deploy for Liferay PaaS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Sometimes DXP may fail to deploy a new license After...
Documents and Media file extension restrictions don't apply to wiki attachments (mime type restrictions)
legacy
Issue If I go to Control Panel/System Settings/Content and Data/Documents and Media/Service and in the File Extensions field I replace * with .jpg, in order to allow only jpg files to be added to Documents and Media. And...
Link to Telephone number preventing the publishing of Web Content
legacy Troubleshooting
Issue  A link containing a telephone number prevents the publishing of web content and seems related to https://issues.liferay.com/browse/LPS-126914  Environment DXP 7.3  Resolution Request a hotfix containing...
Custom panel app and portlet is not shown for non omniadmin users
legacy Troubleshooting
Issue We have a custom module that puts a module in the product menu. We have a site role, S1, with permissions assigned to the module: Access in Site and Asset Library Administration, View. If we log in...
Is the AVIF file format supported by Liferay?
legacy How To
Issue We would like to generate previews for the AVIF file format. Environment Liferay DXP 7.4 Resolution Liferay supports AVIF after merging LPS-182691: 7.3 U28 7.4 U78 If needed, you can request a hotfix by raising...
Scheduled Web Content has two versions after being edited again
legacy
Issue A scheduled Web Content with a Workflow that requires approval before publishing has two versions after editing again, as follows, what will happen: Environment Liferay DXP 7.2 Resolution It's confirmed Version 1.0...
Cannot open Blog entry from Blog Aggregator if the entry is displayed on a Content Page
legacy Troubleshooting
Issue Blog post cannot be shown in the Blogs Aggregator widget if it comes from a Content Page Go to Site Builder > Pages Create a new Content Page with the "Blank" template (name it "Content") Add a Blogs widget to...
Issues with CKEditor's Tag Hierarchy in the footer of CKEditor
legacy How To
Issue The availability of the tags hierarchy in the footer of CKEditor is missing when it used to be there. Environment DXP 7.2 Resolution Liferay has stated that this is intended behavior as the CKEditor was updated...
How can I assign workflow task to multiple users by Scripted Assignment
legacy
Issue How can I assign workflow tasks to multiple users by Scripted Assignment, but not by assigning tasks to a role? Environment Liferay DXP 7.1 Resolution It's confirmed when using the Scripted Assignment as the...
ActiveFileName is not recognized in DXP 7.4
legacy Troubleshooting
"This resolution contains links to third-party documentation that is not maintained by Liferay, so should be used as reference only at the discretion and direction of your team." Issue ActiveFileName attribute is not...
Spaces are removed from the translation when it is longer than 75 characters
legacy Troubleshooting
Issue Language Override translation values have removed space when they are longer then 75 characters Steps to reproduce: Control Panel > Language overrides, add a new key, name it e.g. testing-translation Add any...
Portlet's title (web content display (global)) is shown instead of the web content's title
legacy Troubleshooting
Issue Web Content Display doesn't display Global Web Content's title. Steps to reproduce: 1. Start the server 2. Create a global web content 3. Put a web content display on a page, select global scope, and display...
SEO Meta Tags in Display Page Templates
legacy
Issue While working with configuring SEO and Open Graph in display page templates. Is it feasible to add custom tags and keyword metadata to journal web articles in order to integrate tags in a display page...
Roles can be assigned several times
legacy Troubleshooting
Issue Roles can be assigned more than once to a User. Stesp to reproduce: 1. Start the server 2. Create 4-5 Regular Roles 3. Create a test user 4. Navigate to Roles > Regular Roles > Select 5. Select any Role 6....
Change the timezone in the Liferay's official Docker Image
legacy How To
Issue How to modify the OS-level timezone in Liferay's official Docker Image? Environment Liferay DXP 7.4 Resolution Please note: The following information involves customizations or implementation ideas that are...
Custom error 404 page
legacy Troubleshooting
Issue A static page in Liferay has been built with the following property in portal-ext.properties. layout.friendly.url.page.not.found=/web/error/error404 Hit the URL:  https://xyz/web/error/error404 (just for...
Warnings of 'Invalid local date time' while working with DocuSign
legacy Troubleshooting
Issue While integrating DocuSign digital signatures into your Liferay documents, the following warnings can be observed   WARN  [http-nio-8080-exec-9][MVCPortlet:299] No render mappings found for MVC render command...
Knowledge Base 'Filter & Order' is not working
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.3 SP3. 2. Navigate to Content & Data > Knowledge Base. 3. Create a folder and inside create multiple Basic Articles. 4. Now, click on Filter & Order, it's not...
Can't enable Publications because of Staging
legacy Troubleshooting
Issue We want to turn on Publications on our site which seemingly doesn't use Staging, however, we get the error message saying: Staging is enabled for at least one site or asset library in the current...
Error: Failed to find license files in directory
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When deploying to Liferay service, the following error is...
Is it achievable to get analytics for commerce products?
legacy
Issue Is it possible for Analytics Cloud to track data generated by Commerce? Environment Liferay DXP 7.0+ Analytics Cloud Commerce Resolution Unfortunately, Analytics Cloud cannot presently track Commerce...
The maximum number of submissions allowed for this form has been reached
legacy Troubleshooting
Issue When uploading a new in a form submission the following message can appear for guest users: "The maximum number of submissions allowed for this form has been reached." Environment Liferay DXP 7.4 Quarterly...