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Downloading Large Log Files from Liferay Cloud
legacy Troubleshooting
Issue Unable to download complete log files from the Liferay Cloud console. The downloaded file size appears truncated. Environment Liferay PaaS Resolution The Liferay Cloud console limits log file downloads to 10,000 lines to prevent performance issues. To retrieve more logs, use the...
How to Redirect a non-www Domain to a www Domain in Liferay DXP
legacy How To
Issue How can I redirect traffic from my non-www domain (e.g., example.com) to my www domain (e.g., www.example.com)? Environment Liferay DXP 7.4 Quarterly Releases Resolution You can configure a redirect using Liferay's pattern redirect feature: Access your website and navigate to Site...
Liferay shows SQL Syntax errors when connected to MariaDB 10.3+ in Oracle_Mode
Troubleshooting
Issue When connecting my Liferay server to MariaDB 10.6, I get the following error when creating a widget page: (conn=143451) You have an error in your SQL syntax; check the manual that corresponds to your MariaDB server version for the right syntax to use near 'body, lastPublishDate,...
Can Liferay pass User Roles to the Service Provider?
legacy
Issue In a SAML configuration where Liferay acts as the Identity Provider, is Liferay able to pass its User Roles to the Service Provider?   Environment Liferay 7.4   Resolution Yes, it is possible. Liferay will send the User Role information as an Array of Strings containing  User's...
NoSuchFileEntryException when updating web content with images in a task executor
legacy Troubleshooting
Issue When updating web content within a task executor, if the web content structure includes an image field (fileEntry), the update JournalArticle updateArticle(article.getUserId(), article.getGroupId(), article.getFolderId(), article.getArticleId(),article.getVersion(), content,...
Most Viewed Assets Portlet Ignores Category Filters
legacy Troubleshooting
Issue We created our categories programmatically (using APIs). These categories are ignored by the Most Viewed Assets portlet. Even with category filters configured, the portlet shows assets based on views only, including assets not belonging to the selected categories.   Environment...
Setting a Site-Specific Display Page Template for a Web Content created from a Global Structure
How To
Issue You are using a Web Content Structure that was created in the Global site so it can be shared across multiple sites. You need to set a default Display Page Template (DPT) for this structure, but you want the default to apply only to content created within one specific site, without...
Admin UI breaks after changing site default language
legacy Troubleshooting
Issue After changing a site's default language to a non-English locale and disabling English (United States) support, the Admin UI breaks. The issue occurs when the "Use Localized URL" option is selected in the Instance SEO Configuration before changing the site's default language. Steps...
Unable to Save Forms After Enabling ModSecurity
legacy Troubleshooting
Issue After enabling ModSecurity with the default settings, forms with more than three fields cannot be saved. The following error message is displayed in the logs: ModSecurity: Access denied with code 400 (phase 2). Matched "Operator `Eq' with parameter `0' against variable...
"Select Master Page is temporarily unavailable" when trying to add a Display Page Template
legacy Troubleshooting
Issue I want to add a Display Page Template and I get the following error: In the logs, I see: 2025-02-10 18:18:39.160 ERROR [http-nio-6080-exec-8][PortletRequestDispatcherImpl:295] Unable to dispatch request: com.liferay.info.exception.CapabilityVerificationException: Failed validation...
Request to /o/change-tracking-rest/v1.0/ct-collections returns 403
legacy Troubleshooting
Issue When accessing Publications through the UI, they are not displayed. The request to `/o/change-tracking-rest/v1.0/ct-collections` returns a 403 Forbidden error when it goes through the Web Application Firewall (WAF). Environment DXP 7.4+ Publications feature enabled. Web Application...
"Interval is either equal or less than 0" error is produced during the upgrade and checkInterval is reset to zero
legacy Troubleshooting
Issue When upgrade from 6.2 to 2024.Q4, following error is produced in the log files: 2025-02-11 20:48:20.910 ERROR [main][ROOT:47] bundle com.liferay.journal.web:5.0.180 (1238)[com.liferay.journal.web.internal.scheduler.CheckArticleSchedulerJobConfiguration(10891)] : The activate method...
Updating Parent Object Fields from Child Object Actions
legacy How To
Issue How to update a field's value in the parent object when a new child instance is created using object actions of the child object. Environment Liferay DXP 7.4+ Resolution Use a Groovy script Action triggered by onAfterAdd or onAfterUpdate on the child object to update the parent...
How to Get Website Availability Report for PaaS
legacy
Issue I would like to request a Website Availability Report from Liferay. It should include overall uptime, downtime, incident reports. Environment Liferay PaaS Resolution Liferay monitors API uptime. A report encompassing more than API uptime would be misleading because it would include...
Client Extensions Not Visible After Deployment in SaaS
legacy Troubleshooting
Issue Client extensions are successfully deployed to SaaS, the service registers as ready, and are listed in the Client Extensions Control Panel app, but they are not visible in the Widget UI when trying to add them to a page. Environment Liferay DXP SaaS Liferay Client Extensions...
Add New Custom Domains and Avoid Downtime while Let's Encrypt certificate Is Generated
legacy Troubleshooting
Issue When new custom domains are appended to to the existing list under "customDomains" in the "certs" part of the webserver LCP.json file, a new Let's Encrypt certificate is issued to include them. In the mean time the old domains will appear as having no current certificate. Is it...
How to Exclude User Names (userName field) from Search Queries in Liferay
legacy How To
Issue We want to exclude the userName field from search queries. This is to prevent irrelevant search results based on user names. For instance, if a user's name contains a common search term, Liferay will return content and documents created by that user, even if the content itself does...
Dynamic Blueprint parameters with Search API
legacy How To
Issue Blueprints offer static filtering by field values, but a dynamic approach is needed where search fields enable filtering based on user-provided values for specific structure fields, Is possible to provide custom parameters to Search Blueprints? How can I create a search experience...
Documents and Media widget displays "Copy to" action for Guest users
legacy Troubleshooting
Issue The "Copy to" option is displayed in the Documents and Media widget for Guest users, even though they lack the necessary permissions to perform this action. This can lead to a poor user experience, as clicking on the option results in a 404 error.   Steps to reproduce: Add a...
Unassign Site Template from a Site / Export a site without the template it was based on
legacy Troubleshooting
Issue Is there a way to unassign a Site Template from a Site? When importing a site using a .lar file into a company where the associated Site Template doesn't exist, an error occurs: "Site cannot be Imported as Site Template does not exist." Environment DXP 7.4+ Resolution There's no...
Brave Browser Issues
legacy Troubleshooting
Issue I am experiencing an issue in Liferay, that is only reproducible in Brave browser, but not reproducible in Chrome, Firefox, Safari, or Edge. Environment Quarterly Releases Resolution The Compatibility Matrix does not contain Brave browser, therefore, Liferay Support cannot release...
Tomcat Vulnerabilities CVE-2024-50379 and CVE-2024-56337 in Liferay DXP
legacy Troubleshooting
Issue Vulnerability for Tomcat discovered after moving to Liferay DXP 7.4. How to remediate Apache Tomcat 9 Remote Code Execution (RCE) Via Write Enabled Default Servlet Vulnerability (CVE-2024-50379) and Denial of Service (DoS) via OutOfMemoryError (CVE-2024-56337). Environment Liferay...
Enabling ElasticSearch Sidecar logs
legacy Troubleshooting
Issue I would like to raise the log levels for ElasticSearch Sidecar The folder [liferay-home]/elasticsearch-sidecar/7.x.x/logs does not contain any log files Environment Quarterly Releases Resolution The ElasticSearch Sidecar is only intended for development and demonstration purposes....
Received "java.lang.IllegalArgumentException: Unsupported class file major version 65" when using JDK 21
legacy Troubleshooting
Issue I encountered the following error when compiling my custom JSON Webservice Module with JDK 21.  exception    "Unsupported class file major version 65" throwable    "java.lang.IllegalArgumentException: Unsupported class file major version 65" Environment Liferay 2023.Q4.0 Resolution...
Vulnerability CVE-2024-52046 in Liferay DXP
legacy How To
Issue Is Liferay vulnerable to the vulnerability described in CVE-2024-52046? Environment Liferay DXP 7.3 and above Resolution Liferay uses the affected Apache Mina library (`mina-core`) only in LDAP-related code. If LDAP is not enabled, Liferay is not vulnerable. Apache Mina is used for...
'Error: Please enter content with valid content size no larger than 1 MB' when using Liferay Forms
legacy Troubleshooting
Issue When I am saving a form with a large amount of data, I get the following error:  Error: Please enter content with valid content size no larger than 1 MB. Environment Liferay Quarterly Releases Resolution Increase the threshold size with the following property: # Set the threshold...
Certificate Renewal Failing with 403 Error on Liferay PaaS
legacy Troubleshooting
Issue When attempting to renew the SSL certificate generated by Let’s Encrypt, the process fails with multiple 403 (Forbidden) errors. The error messages suggest a security restriction that is preventing the certificate from being recreated: Reason: Error accepting authorization: acme:...
Expiring license error occurs in clustered environment for Liferay PaaS
legacy Troubleshooting
Issue The following expired licensing error displays in Liferay PaaS logs: ERROR [main][LicenseManager:-1] Digital Enterprise Unlimited Enterprise-Wide license is expired Environment Liferay PaaS Resolution There are two workarounds that will work to resolve the issue: Delete the cached...
Auditing the remote client IP address changed after upgrade
legacy How To
Issue After upgrading from Liferay 7.0 to a more recent Quarterly Release we are facing changes to the Audit_AuditEvent table, which was storing, in the clientIP column, the content of the 'X-FORWARDER-FOR' HTTP request header, which is meant to track the remote origin of the request....
Checking Commerce Permissions in Fragments Always Returns True
legacy
Issue When using Freemarker variables userPermission and permissionChecker in a fragment to check if a user has specific permissions for their commerce account, the check always returns true, even for non-existent permissions. <#assign userPermission =...
Locating Default Asset Publisher Templates
legacy
Issue Where can I find the default display templates used by the Asset Publisher? Environment Quarterly Releases: 2024.Q3, 2024.Q2, 2024.Q1, 2023.Q4, 2023.Q3 Liferay DXP 7.4+ Resolution The templates are located in Liferay DXP's source code, available on GitHub. The relevant files can be...
Does upgrade touch the doclib?
legacy
Issue We are preparing the upgrade from a Liferay 7.3 FP2 to a Liferay 7.4 2024.Q1 and we are trying to prepare a rollback system if something goes wrong and we need go reinstall the 7.3. My question is about the document library. Does the upgrade touch the doclib files during the...
Browser Back Button Issue with Multiple Asset Publishers
legacy Troubleshooting
Issue When a page contains multiple Asset Publishers, the browser's back button may not work as expected. Clicking the back button may require multiple clicks to return to the previous page. Environment Liferay DXP 7.4 2024.Q2.0+ Resolution This is related to the implementation of...
Adaptive Media Images Not Displaying for Users in Product Catalog Search Results
legacy Troubleshooting
Issue When using Adaptive Media with images in Product Catalog search results, the images are displayed correctly for some users, but not others. For example, Adaptive Media is not working for unauthenticated (guest) users but is rendering correctly for authenticated users. Environment...
Web Content "Modified by" User Appears to be Incorrect After Translation
legacy Troubleshooting
Issue After translating existing web content, the last modified user displayed is the original author, not the translator. Environment Liferay DXP 7.4+ Resolution The "Modified by" user and timestamp for web content reflects modifications to the default language content. Translations do...
Insufficient Permissions to Access Folders When Uploading Documents to Web Content
legacy Troubleshooting
Issue Users with a role other than Administrator, for example, the "Editor" role, receive a permissions error when they try to access folders within Documents and Media while uploading a document to Web Content. The following error message is displayed in the logs:...
On RSS Feed feature deprecation and removal
legacy
Issue When reviewing documentation such as https://help.liferay.com/hc/en-us/articles/360028820652-Configuring-RSS-Feeds the RSS Feed feature is listed as deprecated, and has been 7.1 but is still available in 7.4. 1. If this is deprecated, is there an end of life / remove from Liferay...
Changing the Displayed Time Zone for Audit Logs
legacy Troubleshooting
Issue Even after changing the time zone for the instance within the Instance Settings, the time zone for the Create Date for the logs in Audit are still displayed in UTC.   Environment Liferay DXP 7.4 Quarterly Release 2024.Q2   Resolution The Audit table, along with most other tables in...
Localizing Object Definitions.
legacy Troubleshooting
Issue We do not find where is the feature to get objects localization. Based on following documentation https://learn.liferay.com/w/dxp/liferay-development/objects/creating-and-managing-objects/localizing-object-definitions-and-entries, this feature should be available since 2023.Q3...
How to configure X-Pack secured search service liveness/readiness probes with authentication in Paas
legacy Troubleshooting
Issue We tried to configure in our PAAS environnement the Elasticsearch X-Pack feature. When we follow this article and enable X-Pack feature in dev server (with environment variable), the ElasticSearch endpoint used for readiness and liveness are not accessible anymore and return 401...
Customizing Email Notifications in Forms application after upgrading to Liferay Quarterly Release
legacy How To
Issue In previous versions, we were customizing the email notifications sent by Forms application following the instructions of these articles: How can I configure or customize the look and content of email notifications sent after a form entry has been submitted? Is the Email...
Is possible to sort Object entries in a Collection Display Fragment?
legacy How To
Issue I'm using a Collection Display fragment to show objects. I need to apply some order to the list. Is this possible? Environment Liferay DXP 2024.Q4 Resolution Currently, the only way to sort object entries (with Collection Display) would be by creating a Dynamic Collection and use...
What URLs can be used to access my workflow tasks
legacy How To
Issue You may need to access a user's tasks without including their name in the URL or by explicitly including it. Environment Quarterly Release DXP 7.4+ DXP 7.3 Resolution Without User Identifier: It is possible to access my user tasks without including their identifier in the URL. For...
"http://localhost:8080/o/oauth2/authorize" URL redirect to the Login Page
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When accessing the OAuth2 authorization URL (http://localhost:8080/o/oauth2/authorize) from the "view-source" page, the browser...
Getting BadPaddingException errors in the logs after an upgrade
legacy Troubleshooting
Issue After upgrading Liferay DXP, javax.crypto.BadPaddingException errors appear in the logs when using 'Auto Login' feature ('Remember me'). Example error message: ERROR [AutoLoginFilter:247] Current URL /home generates exception: com.liferay.portal.kernel.exception.SystemException:...
java.sql.BatchUpdateException: data exception: string data, right truncation from long client extension service names
legacy Troubleshooting
Issue When deploying a client extension, you may encounter an error, that can be traced to a BatchUpdateException, such as the following: Caused by: java.sql.BatchUpdateException: data exception: string data, right truncation at...
Same timestamp parameter value for the document URL is being shown for multiple requests
legacy
Issue Multiple requests show the same timestamp value ('t') in the document URL. Environment Liferay DXP 7.1+ Resolution The t parameter in the URL represents a timestamp, the t parameter in Liferay URLs serves as a caching bypass mechanism. Its primary purpose is to ensure that when...
How to display form entries data which is submitted through form in user interface?
legacy How To
Issue Is there any way to view form entries in a grid format by clicking a button labeled "View Form Entries." ? Environment Liferay DXP 7.2 Resolution In Liferay DXP 7.2, the functionality to display form results in a grid format is unavailable. This feature was introduced in Liferay...
CKeditor extra plugins
legacy How To
Issue I would like to add extra plugins to CKeditor. I would like it to work in web content translator also. Environment Liferay DXP 7.3+ Resolution Go to https://github.com/balazsletai/sample-journal-editor-config-contributor/tree/master Follow the instructions in the README file  ,...
SAML Logout Issues: Multiple Login Entries and Optimistic Locking Exceptions
legacy Troubleshooting
Issue When a user logs out after authenticating via SAML, multiple login entries might be recorded in the audit logs. This can lead to HibernateOptimisticLockingException errors, particularly during concurrent user sessions or frequent login/logout attempts. Environment Liferay DXP 7.4...
Data Migration Center: Unable to Import CSV file
legacy Troubleshooting
Issue The issue only occurs when the field is being translated, using objects alone does not cause it. Steps to reproduce 1. Navigate to the Applications Menu and click on Data Migration Center. 2. In that, click New and then export file option [create one object first with 2 fields:...
'External Reference Code' field on the UI
legacy
Issue An 'External Reference Code' for the 'Address' field on UI is required since it is already there in the database for the entity. Environment Liferay DXP 2024.Q1 Resolution LIferay has started working on this and is implementing ERCs in the majority of the entities for the new...
Unable to Import Site Template LAR
legacy Troubleshooting
Issue Import of a LAR file exported from a Site Template through Publishing -> Export fails when being imported to another environment with an error stating: The LAR file could not be imported because it requires page templates or site templates that could not be found. Please import the...
In SAML setup user is not getting login in the SP and receiving warning on the UI
legacy Troubleshooting
Issue After setting up the SAML process, the user tries to log in receiving the warning below and not being logged in. Environment Liferay 2023.Q4.0 Resolution If users are setting up an identity provider as Liferay and a service provider as Liferay In IDP and SP, users set the below...
SAML Authentication Error: "This message decoder only supports the HTTP POST method
legacy Troubleshooting
Issue The following SAML errors appear in the Liferay logs: ERROR [http-nio-8080-exec-5][BaseSamlStrutsAction:53] org.opensaml.messaging.decoder.MessageDecodingException: This message decoder only supports the HTTP POST method com.liferay.saml.runtime.SamlException:...
The assignments are missing between roles and user groups when transfer from one enviornment to another
legacy Troubleshooting
Issue The export/import of UserGroups and Roles does not contain the assignments between roles and user groups. So when 'transporting' the user groups and roles from one stage (or backup) to another stage (new system), the formerly configured assignments are lost. Environment Liferay DXP...
Duplicate files in Liferay theme WAR file
legacy Troubleshooting
Issue When building a Liferay theme using Liferay Developer Studio, multiple versions of CSS and JS files are created in the WAR file. Environment Liferay DXP 7.4 Resolution To prevent duplicate files in the theme's WAR file, add the following to the theme's build.gradle file:...
Including External JavaScript Libraries in Fragments from Documents and Media
legacy How To
Issue Need to use external JavaScript libraries that are uploaded to Documents and Media in fragments. Environment Liferay DXP 7.4 Resolution To include external JavaScript libraries stored in Documents and Media within a fragment: Upload your JavaScript (.js) and CSS (.css) files to...
How to check current Liferay Version in SaaS environments?
legacy How To
Issue Users in SaaS environments need to know what version of Liferay they are running. Environment 2024.Q2 LXC Resolution To check the current Liferay version, navigate to Control Panel > Instance Settings and look for the Liferay version header., knowledgeArticleType: howTo, legacy:...
Why cannot see Publications after upgrade?
legacy Troubleshooting
Issue After making the upgrade from Liferay 7.4 update-46 to Liferay 7.4 Quarterly Release Q2 2024 user cannot see the Publications. Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution Consider to verify below points: Add "/o/change-tracking-rest*" in Control Panel --> Configuration...

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