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After soy modification, the components under Control Panel are not visible
legacy Troubleshooting
Issue Post portal upgrades from DXP 7.0 to Liferay 7.2, under the control panel, pages like the site, user organization, etc are not visible and getting UI error as "XXXX is temporarily unavailable" Environment Source version: Liferay DXP 7.0 Destination version: Liferay DXP 7.2...
Xerces Errors with Customizations
legacy Troubleshooting
Issue After deploying a customization on Liferay 6.2 there are xerces related error on server restart Apache xerces error in the logs after module deployment Environment Liferay 6.2 and JBoss EAP 7.0 Resolution This is caused by two versions of xercesImpl.jar being called: Liferay 6.2...
Why the "Error executing FreeMarker template" is thrown in the logs?
legacy Troubleshooting
Issue What is the reason behind the following error which is thrown in the logs? [runtime:60] Error executing FreeMarker template FreeMarker template error: The following has evaluated to null or missing: ==> httpUtil.decodeURL(filename) [in template "20116#201520000000#523000001477" at...
How to resolve failed deployments when quota limit errors indicate exceeded maximum builds
legacy Troubleshooting
Issue Deployments are currently timing out for some of our services, causing the deployments of those builds to fail. When looking at the console for the CI, I see the following error: {"status":403,"message":"Exceeded Quota...
Browser's console prints: “Error: Namespace "ClayTooltip.incrementaldom" already declared”
legacy Troubleshooting
Issue While navigating through DXP pages, the browser's console will occasionally print the below error: Error: Namespace "ClayTooltip.incrementaldom" already declared So far the issue was observed in the following cases: Case 1: Single Page Application enabled...
How is the number of cores reported to Liferay DXP?
legacy
Issue Liferay DXP is not reporting the correct number of cores.  For example: A machine has 4 physical cores in the CPU. However Liferay DXP is reporting 8 cores on the <domain>/c/portal/license page. Alternatively we assigned a VM/Container 2 vCPUs, however Liferay DXP is reporting 4...
What configuration needs to be done to bypass the proxy in Liferay?
legacy How To
Issue What are the proxy configurations to be done at Liferay to bypass the proxy available in the network? Environment Liferay Portal 6.2 Liferay DXP 7.0, 7.1, 7.2, 7.3, 7.4 Resolution The configurations done at Liferay side to configure proxy are listed below, Adding these properties...
"Primordial" ReferenceError is thrown when upgrading or importing the theme
legacy Troubleshooting
Issue Error as "ReferenceError: primordials is not defined" is thrown either while upgrading a theme or when importing a theme home/xxxx/yyyyy/theme$ yo liferay-theme:import 00h00m00s 0/0: : fs.js:27 const { Math, Object } = primordials;                         ^ ReferenceError:...
Read the data of portlet.properties from custom portlet
legacy How To
Issue How to read the data from the portlet.properties from the custom portlet? Environment Liferay DXP 7.1 Resolution Please Note: The following procedures involve customizations that are beyond the scope of Liferay Support.  Please exercise appropriate discretion in the use of this...
Why the error "Unable to get ranges java.io.IOException: Range start XXXX is greater than end YYYY" is thrown in the logs?
legacy
Issue What is the reason behind the following error which is thrown in the logs? ERROR [default task-4064][ServletResponseUtil:227] Unable to get ranges java.io.IOException: Range start 2851129 is greater than end 2851128  at...
Some portlets are disabled after upgrading
legacy Troubleshooting
Issue After upgrading from a previous version of Liferay to Liferay DXP 7.2, some portlets were disabled and displayed error messages such as "This portlet is inactive. Please contact your portal administrator to enable it" when they were attempted to view.  Environment Liferay DXP 7.2...
Elasticsearch indexing error- NoNodeAvailableException
legacy Troubleshooting
Issue Elasticsearch indexing error is getting thrown as below while upgrading the Liferay portal DB. 2020-02-21 11:39:23.096 ERROR [Framework Event Dispatcher: Equinox Container: 6783392e-6833-4d6c-bcda-f2debdcd5865][Framework:93] FrameworkEvent ERROR java.lang.RuntimeException:...
JBoss Server cannot be started without any error in the log
legacy Troubleshooting
Issue JBoss Server with Liferay DXP deployed cannot be started without any error in the log Environment Liferay DXP 7.0 Resolution Consider extending the timeout "jboss.as.management.blocking.timeout" in Jboss Configuration. For example, add the following system properties in...
Date fields are set with invalid format on JDK9+
legacy Troubleshooting
Issue After setting Liferay to use JDK9 (or any major), customers may notice that the date formats will be invalid upon selection on the date picker: for example, in Swedish, for a date like February, 20th, the field will show y-02-20 instead of 2020-02-20 Environment Liferay DXP 7.1+...
How to automatically log thread dumps when the portal is too slow in Liferay?
legacy How To
Issue How to automatically generate thread dumps when the portal is slow? Environment Liferay Portal 6.2 Liferay DXP 7.0,7.1,7.2,7.3, and  7.4 Resolution Liferay has provided the below two properties which will generate the thread dump in the Liferay logs when the portal is slow. # # The...
API for document deletion
legacy
Issue API for the document deletion Environment Liferay portal 6.2 Resolution Please Note: The following procedures and unofficial links involve customizations that are beyond the scope of Liferay Support.  Please exercise appropriate discretion in the use of this information. By...
NullPointerException when compiling module JSPs in OpenJDK 11.0.6
legacy Troubleshooting
Issue I'm using OpenJDK 11.0.6. When I deploy a module with custom JSP, JSP compilation fails with NullPointerException: java.lang.RuntimeException: java.lang.NullPointerException: entry at jdk.compiler/com.sun.tools.javac.api.JavacTaskImpl.handleExceptions(JavacTaskImpl.java:163) at...
Improve the Performance of JS Loader Modules Servlet
legacy Troubleshooting
Issue How could we minify js_loader_modules file to improve our page load performance? Environment DXP 7.1 Resolution Install Fix Pack 11 which includes the following fixes to improve the performance of js_loader_modules servlet. LPS-82808 LPS-83949 LPS-92402 LPS-92810 Use the following...
Update to DXP 7.2 Fix Pack 4 from DXP 7.2 GA1
legacy Troubleshooting
Issue When updating from DXP 7.2 GA1 to Fix Pack 4 you may encounter the following startup error: 2020-01-31 02:55:02.013 ERROR [Framework Event Dispatcher: Equinox Container: b8f39843-b261-414d-83ce-0349e281fc15][Framework:93] FrameworkEvent ERROR org.osgi.framework.BundleException:...
Upgrade from 6.2 to DXP fails with IBM-specific AESSecretKey error
legacy Troubleshooting
Issue Upgrade from 6.2 to DXP fails with IBM-specific AESSecretKey error, when a user was using IBM JDK for the 6.2 environment. 2020-01-08 13:00:49.267 ERROR [main][Base64:343] java.lang.ClassNotFoundException: com.ibm.crypto.provider.AESSecretKey...
bnd.bnd is not getting created with EXT module project
legacy
Issue bnd.bnd is not getting created with EXT module project. Environment Liferay DXP 7.2 Resolution Please Note: The following procedures and unofficial links involve customizations that are beyond the scope of Liferay Support.  Please exercise appropriate discretion in the use of this...
How to configure/use outlook mail server to send email notifications in Liferay
legacy Troubleshooting
Issue While configuring outlook mail through Liferay mail configuration the below exception is thrown : " Could not connect to SMTP host: smtp.office365.com, port: 587"  OR ERROR [liferay/mail-1][MailEngine:128] Unable to send message: Exception reading response...
UiWebView deprecation
legacy Troubleshooting
Issue I get a UIWebView deprecation warning that Apple will stop accepting submission of apps that use UIWebView APIs; Liferay mobile SDK uses the AFNetwroking library which is using UIWebView APIs. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Resolution We have released a...
How to identify the filename for a System Settings configuration file
legacy How To
Issue This article documents how to determine the filename that should be used for a Systems Settings configuration file (.config) that can be inserted into $LIFERAY.HOME/osgi/configs. Why? The creation of System Settings .config files permits you to transfer configurations between one...
Configuring the respective landing page with the customised logout modules for the two different sites in one Liferay instance
legacy
Issue There are two different sites named site-a and site-b in one Liferay instance. Develop a custom hook for the logout module to customize the logout landing page for these two different sites How to configure the respective landing page with the customized logout modules for the two...
How to generate the crt and key of a certificate on base64 for a custom domain on Liferay PaaS?
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue As stated on this documentation you'll need to add both the crt and the key on base 64 on the LCP.json file. { "id": "webserver",...
How to disable Scripting Console
legacy How To
Issue Even if Scripting Console is restricted to those with the server administration role, we would like to disable this scripting functionality in our 7.0 portal. Environment DXP 7.0 Resolution Scripting from Scripting Console can be disabled by blacklisting the following modules:...
The portal becomes unresponsive due to java.io.IOException: Broken pipe error thrown in the log
legacy Troubleshooting
Issue The portal becomes unresponsive and the log is filled with the below error, ERROR [default task-112985][VirtualHostFilter:375] java.io.IOException: Broken pipe java.io.IOException: Broken pipe  at sun.nio.ch.FileDispatcherImpl.writev0(Native Method)  at...
Registration of certain characters may fail.
legacy Troubleshooting
This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please use the feedback button to let us know. Issue The following error is...
Permission Error When Updating User's Password by JSONWS API
legacy Troubleshooting
Issue When updating the User's password through JSONWS API, the following error is reported in the log and the password can not be updated correctly. 01:18:11,468 ERROR [http-nio-8080-exec-2][JSONWebServiceServiceAction:97] User 31929 must have UPDATE permission for...
PortalContextLoaderListener with Runtime Exception
legacy Troubleshooting
Issue After upgrading the Liferay portal DB from 6.2 to 7.2 successfully, Unable to start the server. Below error occurs: [# Error1] 27-Dec-2019 21:01:10.432 SEVERE [main] org.apache.catalina.core.StandardContext.listenerStart Exception sending context initialized event to listener...
How to Configure Multiple Site Names with Different HostNames
legacy How To
Issue How Multiple Sites can be configured with Different HostNames in the portal? The below example illustrates the requirement. If there are two sites Site A and Site B then, 1) Site A should be mapped with a.site.com 2) Site B should be mapped with b.site.com  That is when...
CacheFilter Expiration time
legacy How To
Issue The cache filter caches processed web content.  To change the cache expiration time to live ehcache.xml needs to be modified. So where can we set the expiration time. Environment Liferay DXP 7.0 Resolution The ehcahce.xml referred in this property is the /liferay-single-vm.xml and...
Liferay server is not reachable with the error "HTTP 404" on the browser
legacy Troubleshooting
Issue When accessing the server on the browser, the server is unreachable with the error HTTP 404 and the following error is observed on the Liferay logs. ERROR [liferay/scheduler_dispatch-4][JDBCExceptionReporter:234] HikariPool-1 - Connection is not available, request timed out after...
How to use JDBC ping for DXP 7.1 dockerized cluster in Kubernetes
legacy Troubleshooting
Issue We have a 7.1 cluster in Kubernetes with docker image Liferay nodes. We don't know in advance what IP address would be assigned to Liferay containers. As the pods can get killed and then the cleanup does not happen, the JDBC ping may not be an option. Environment Liferay DXP 7.1...
Login issue when configuring the SSL on JBoss EAP 7.0
legacy How To
Issue Login issue when configuring the SSL on JBoss EAP 7.0 Environment Portal: Liferay DXP 7.0 Application Server: JBoss EAP 7.0 Operating System: Ubuntu 19.04 Resolution Please Note: The following procedures and unofficial links involve customizations that are beyond the scope of...
A Large Amount of Expired Records in SamlSpMessages and SamlSpAuthRequests Table Should be Cleaned up
legacy Troubleshooting
Issue The high CPU usage is observed every hour in the database server and a large amount of data exists in SamlSpMessages and SamlSpAuthRequests table.  Environment DXP 7.1 Resolution The root cause could be that the following two listeners somehow were not working for a while and a...
How to delete page scope
legacy How To
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue How do you delete page scopes? Environment Liferay DXP 7.0, Liferay DXP...
Error java.lang.OutOfMemoryError: Metaspace
legacy Troubleshooting
Issue When there's a lot of traffic or usage, the logs show an error similar to: 2019-11-12 07:39:54.538 ERROR [liferay/scheduler_dispatch-24][ParallelDestination:55] Unable to process message {destinationName=liferay/scheduler_dispatch, response=null, responseDestinationName=null,...
SIGSEGV Issues in JDK 7u40
legacy Troubleshooting
Issue Symptom: "A fatal error has been detected by the Java Runtime Environment: SIGSEGV (0xb) at pc=0x00002ad5cad58a87, pid=18862, tid=1093142848" Environment Liferay 6.1, embedded Lucene search index Liferay 6.2, embedded Lucene search index Resolution Liferay does not endorse or...
Cluster cannot be started after updating to Fix Pack 3 on Liferay DXP 7.2
legacy Troubleshooting
Issue After installing liferay-fix-pack-dxp-3-7210.zip, TCPping cluster nodes can not be started due to the following errors: 2019-12-16 16:02:56.201 ERROR [SCR Component Actor][ClusterExecutorImpl:93] bundle com.liferay.portal.cluster.multiple:3.0.15...
java.sql.SQLException: Incorrect string value and no Display Templates listed for the Breadcrumb widget
legacy Troubleshooting
Issue On startup, the server will print errors similar to these: ERROR [main][JDBCExceptionReporter:234] Incorrect string value: '\xE5\x9F\xBA\xE6\x9C\xAC...' for column 'name' at row 1 WARN [main][PortalInstanceLifecycleListenerManagerImpl:140] Unable to register portal instance...
Reference tag in service builder service.xml is not allowing to have MBMessage reference
legacy Troubleshooting
Issue Creating service module with reference <reference entity="MBMessage" package-path="com.liferay.message.boards" /> in service.xml. gradle buildService fails with  Exception in thread "main" com.liferay.portal.tools.service.builder.ServiceBuilderException: Unable to find MBMessage in...
Image not getting displayed in Interner Explorer 11 post upgrade from Liferay Portal 6.2 to Liferay DXP 7.1
legacy Troubleshooting
Issue Post upgrade from Liferay Portal 6.2 to Liferay DXP 7.1, the web content articles created using structure and template with an embedded image field will not display the respective image on IE 11 i.e. the image is broken in IE11 and works fine in other browsers such as Chrome and...
Unable to change the configuration in Most Viewed Assets portlet
legacy Troubleshooting
Issue Changes made in the configurations of the Most Viewed Assets portlet by navigating Configuration -> Number of Items to Display -> given 1 as value and saved. But "You Request failed to complete" error is thrown. Environment Liferay DXP 7.2 Resolution The above issue is caused...
Redirection is not happening
legacy Troubleshooting
Issue After setting the below property with the following values in portal-ext.properties, redirection to the defined domain has not happened rather its showing warning messages. # #redirect.url.security.mode= #redirect.url.security.mode=159.113.202.96 redirect.url.security.mode=ip # #...
Changing Site language while Site Template propagation is active is not possible
legacy Troubleshooting
Issue It is not possible to change the language of the Site made from a Site Template while propagation is enabled. Environment Liferay DXP 7.1 + Resolution You can change the language of a Site made from Site Template without disabling the Template Propagation, by going to: Control...
Does Liferay use the full version of JQuery?
legacy
Issue JQuery offers both "Full" and "Slim" versions of their libraries Some API is available in the "Full" version only Environment Liferay Portal Liferay DXP Resolution Liferay includes the "Full" version of JQuery in all versions of Liferay , content:...
About the destination of the log that Liferay outputs as standard
legacy
This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please use the feedback button to let us know. Issue I would like to check the...
Unable to startup the server: NPE while loading configurations from database
legacy Troubleshooting
Issue The issue usually comes with Oracle database and having a null dictionary in the table Configuration_ for the configurationid org_apache_felix_cm_impl_DynamicBindings Due to this, Liferay fails to start, and throws the following exception: [exec] 15-Oct-2018 19:27:17.685 SEVERE...
Workarounds for "The code of method _jspService(HttpServletRequest, HttpServletResponse) is exceeding the 65535 bytes limit"
legacy Troubleshooting
Issue Eventually, the JSP compiler might show error messages like: The code of method _jspService(HttpServletRequest, HttpServletResponse) is exceeding the 65535 bytes limit Environment DXP 7.2 DXP 7.1 DXP 7.0 Portal 6.2 Resolution The exact error message is because of limits inherent to...
Upgrading from Liferay DXP 7.1 to 7.2
legacy How To
This paper is a high-level overview of the effort involved in moving from Liferay DXP 7.1 to 7.2. It contains an upgrade checklist, the upgrade steps, and what to do after a successful upgrade. The paper is available for download here., content:...
Liferay DXP Feature Comparison
legacy
Each version of Liferay improves on the features and functionality of previous versions.  Since the release of Liferay Portal 6.2 EE, the Liferay platform has continued to evolve to cover new use cases that digital businesses face everyday.  This whitepaper gives a comparison of the...
DXP 7.2 Service Pack 1 (SP1) - New Improvements for Data Consistency
legacy
Liferay DXP 7.2 Service Pack 1 (SP1) includes changes that further improve data consistency within the Liferay platform. Highlights: Additional Liferay services now have Multiversion Concurrency Control (MVCC) enabled Changes to support MVCC will not break compatibility with existing...
About automating the setup wizard
legacy How To
This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please use the feedback button to let us know. Issue In order to automate the...
MEMORY_CLUSTERED jobs are running in several nodes
legacy Troubleshooting
Issue According to traces, or any other monitoring system, MEMORY_CLUSTERED jobs are executed in more than one node. Environment Liferay DXP 7.0, 7.1, 7.2 Resolution MEMORY_CLUSTERED jobs should only run in master node. Ensure that there's only one master node across the cluster...
Company/Instance name is reset to 'Liferay DXP' after restart
legacy Troubleshooting
Issue Having chaged the name of the main instance, it is reset to 'Liferay DXP' after restarting the portal. Neither portal-ext.properties nor Config Admin name change is preserved. Environment Liferay DXP 7.1 (FP < 10) Resolution The issue has been resolved in FP10. So installing it...
Unable to search results which are greater than 10000
legacy Troubleshooting
Issue  The total number of count displayed in pagination is 10,000 due to which the assets present after 10,000 are not searchable. For Example: If there are 12,000 users in the portal, the users above 10,000 are not been able to search. Environment Liferay Portal 6.2 Resolution There is...
Logging Mechanism for Liferay Database Pool
legacy How To
Issue 1. How to increase the logging around connection pool which can help to understand the activities within the connection pool? 2. What other container-managed database connection pool can be used instead of c3p0? Environment Liferay 6.2 Resolution 1. How to increase the logging...
Unable to resolve portal host java.net.UnknownHostException:[HOSTNAME] Name or service not known
legacy Troubleshooting
Issue When starting up the Tomcat server I get the following stacktrace: WARN [catalina-exec-15][PortalImpl:7173] Unable to resolve portal host java.net.UnknownHostException: [tomcat-host] Name or service not known at java.net.Inet4AddressImpl.lookupAllHostAddr(Native Method) at...

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