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Unable to request creation of a workspace in Analytics Cloud
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I'm accessing the Customer Portal but I don't see the ''Finish...
ADA Accessibility - Newly opened dialog box is not accessible using the tab key
legacy Troubleshooting
Issue Expected Result: Focus should move to the newly displayed content when navigating using the tab key.   Actual Result: I expect focus to move to newly displayed content when I press the TAB key, like the...
Successful publications with JSON error messages
legacy Troubleshooting
Issue After configuring a local or remote Staging environment, creating a page in the staging site, adding a Web Content Display widget to the page, creating a new Publish Process (select the previously create page,...
Web page redirection after session expiration
legacy How To
Issue I have two separate sites in my Liferay DXP environment, and I want to understand how to configure web page redirection after a user's session expires. Environment Liferay DXP 7.1 Resolution If you...
Where is the password reset email set up and in what priority order?
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us....
I am redirected to the home guest page after login with SAML
legacy Troubleshooting
Issue After logging in with SAML, I am redirected to the Home Page of a non-logged-in user. I am redirected back to the Portal login screen after login with SAML Environment Portal 6.2 DXP 7.0+ Resolution This can be...
Publication Date of a WebContent to be "Publish to Live" directly
legacy How To
Issue We published a WebContent directly live via Content & Data -> Web Content -> Specific WebContent -> Burger Menu -> Publish to Live When publishing a WebContent like this, there is no entry in "Publishing ->...
Collection display page url not getting mapped properly
legacy How To
Issue We have a collection page with web content cards and want to link those cards to the display page URL. Environment DXP 7.4 Resolution By default, a Web Content's Display Page selector is set to "Default", but a...
Category Translations - Export/Import with LAR
legacy
Issue We have thousands of categories and we have added translations into the category in one environment. We want to export all the translations related changes through LAR Export Feature and import it into other...
Scaling down an Elasticsearch cluster
legacy How To
Issue You might face a scenario where you need to scale down your current Elasticsearch cluster to a fewer node setup Environment Liferay DXP 7.0+ Elasticsearch Resolution Preparations Before scaling down Back up...
Parameterization of an incremental backup in Cloud Services
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I would like to know if it is possible to enable an incremental...
Error 400 in Okta when login using SSO with Liferay PaaS Console
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We integrated the Liferay PaaS console with our IDP...
Does Liferay DXP validate Session Identifiers?
legacy
Issue Does Liferay DXP validate Session Identifiers? And yes, Liferay does validate Session Identifiers! Environment Liferay DXP Resolution As for the session configuration in the portal we have the...
How to add custom Meta tags to specific page
legacy Troubleshooting
Issue We added the following meta tags via the page settings, but that generated html code is encoded and it is not working: <meta content="&lt;html lang=&#34;fi&#34;/&gt; &lt;meta name=&#34;sdg-tag&#34;...
Unable to reference existing image when creating a Product via headless API
legacy
Issue I would like to create a product via headless API that uses an existing image from the Document Library. Environment Commerce Resolution Currently, it isn't possible to reference existing images when...
Commerce products do not appear for Guests in default Search Results widget
legacy How To
Issue Create a Minium Site Add Guest view permission for Catalog Page Add a new Content Page (or Widget Page) Place the following widgets on the new page: Search Bar, Search Results (the one available from Search...
ADA Accessibility - Text appears to be Heading 1 but not announced by screenreader as Heading 1
legacy Troubleshooting
Issue Expected Result: All text which are visually appearing as text is recognized as text by the screen reader. Actual Result: There is text content visually appearing as heading but not recognized as heading by...
Does CVE-2016-1000027 affect Liferay?
legacy
Issue Security scan shows CVE-2016-1000027 as an active vulnerability, is Liferay affected? Environment DXP 7.4 Resolution CVE-2016-1000027 is known to us, and we can confirm that Liferay should not be vulnerable, as...
Cannot publish article without friendly url
legacy Troubleshooting
Issue In our Liferay 7.4 instance, editors encounter an error when attempting to publish an article without a Friendly URL, which differs from the behavior in Liferay 7.1. Environment Liferay DXP 7.4 Resolution The...
Does CVE-2022-47966 affect Liferay?
legacy
Issue Our security scan has shown CVE-2022-47966 as an active critical vulnerability. Is Liferay affected? Environment DXP 7.2 Resolution The out-of-the-box Liferay product is not affected by this vulnerability. So,...
LCP CLI support for AArch64/ARM64
legacy Troubleshooting
Issue LCP CLI fails to install on environments using AArch64/ARM64 architecture Environment AArch64/ARM64 environments Liferay Cloud command line tool Resolution LCP CLI as of version 3 is not compatible with...
Insecure HTTP methods
legacy How To
Issue HTTP methods like HEAD, OPTIONS, TRACE may provide information about the application that can be used in attacks like XST, CSRF, steal of sensitive information. How we can disable insecure/unnecessary http...
Adding an Intermediate Certificate in Liferay PaaS
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Sometimes, it is necessary to include an intermediate...
Increase in file size in webp format
legacy
Issue When rendering the image for my user, I noticed that the webp file of the page has a considerably increased size Is there something that can be done so that it doesn't happen? Environment Liferay DXP 7.4...
Backup is failed with RangeError
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Backup is failed with RangeError ERROR [WARN] RangeError: The...
Size reduction of the document library/backup
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue From one day to another our backup size is reduced with...
Auto-revert when issuing/revoking Roles
legacy Troubleshooting
Issue Pre-assigned roles are being issued/revoked during the "Assign Roles" action when using multiple pages during the "Assign Roles" stage. When navigating through multiple pages, a previously issued/revoked role...
Segments: Loading icon should display the maximum number of users in the property
legacy
Issue When we check the Event Analysis page and try to create a new event analysis, we can see that the number of users keeps showing the loading icon. It only stops when the conditions match a certain number...
Error "cannot remove '/opt/liferay/data/license/*': Permission denied"
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After restoring a backup, the liferay service fails to...
frontend-css-web module was removed in DXP 7.4
legacy
Issue If I use frontend-js-override module, is there any impact on front-end-js-web module due to removal of frontend-css-web ? Environment Liferay DXP 7.4 Resolution frontend-web-css was removed in Liferay 7.4 here:...
Updating your DXP fix pack version in Liferay PaaS while remaining on a specific service stack
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Update the Liferay image to a specific docker image but...
Importing LAR using "Copy as New" option does not create a new copy of it
legacy Troubleshooting
Issue When exporting a Web Content article as a .LAR file and importing it through a Web Content Display widget using the "Copy as New" option the imported one mirrors the changes of the original article...
Title field appears in wrong format when related
legacy Troubleshooting
Issue The title field appears in the wrong format when related Steps to Reproduce: 1. Menu portlet > Control panel > Objects 2. Create Custom Object A 3. Create Custom Object B with a Date field 4. Create a...
"You do not have the roles required to access this portlet." errors seen when accessing Form
legacy Troubleshooting
Issue When attempting to access a form with a user that has the permissions to do so, "You do not have the roles required to access this portlet." errors are displayed in the UI. Environment Liferay DXP 7.4 Resolution Upgrade...
Overlapping Buttons when using AlloyEditor for Web Content Articles
legacy Troubleshooting
Issue When using AlloyEditor, creating a web content structure that includes a repeatable HTML field causes the Source Button Toggle to be overlapped by the repeatable "plus" and "minus" signs. Environment Liferay DXP...
How to create Web Content with large images from text file?
legacy Troubleshooting
Issue Copy-pasting large images from text file prevents the Web Content from being published, although it appears correctly in the editor. Environment Liferay DXP 7.4 Resolution When images are copy-pasted...
Console errors when local staging is on
legacy Troubleshooting
Issue There is a staging initialization failure within the console when local staging is on.  Steps to reproduce:  Publishing > Staging > Toggle Local Staging On Navigate to the Home Page and check the console within...
Staging Object Entries
legacy
Issue I would like to enable Staging for my Object Entries Environment Quarterly Releases Resolution This feature is not yet available in Liferay, however, it is already on the roadmap You may view the...
Modified date not match the author of a web content, document or any other asset.
legacy
Issue The author displayed for content/documents is inconsistent when modifications are made by users other than the original author. When a user edits and publishes the content, the displayed author is...
How to preserve the structureId and formId during export/import to avoid mismatches between environments?
legacy Troubleshooting
Issue When we export/import web content articles and forms, their IDs sometimes change.  How to preserve the structureId and formId during export/import to avoid mismatches between environments? Environment...
Handling an excess number of User Notifications
legacy Troubleshooting
Issue As my Liferay system sends out User Notifications over time, the UserNotificationEvent table accumulates many records quickly. I would like to schedule the cleanup of old User Notifications, so that the...
I can select a Display Date in the past for a Web Content
legacy How To
Issue After creating a Web Content, when I go to the Properties tab > Schedule section, I can select a Display Date in the past. No error message appears when I save the Web Content with a past Display Date....
Defining Permissions for Object Entries
legacy
Issue The creator/owner of an object entry (or any other data type) has full permissions to manage that entry (update, delete, view). I would like to give Object Admins the possibility to define/restrict...
Is it possible to create Style Books directly from a Client Extension?
legacy
Issue Is it possible to create Style Books directly from a Client Extension? Environment DXP Quarterly Release 2024.Q4.0 Resolution Client Extensions can be created to modify the Liferay backend elements, like the...
Using Required for system configurations.
legacy Troubleshooting
Issue We would like to add required = true configuration to our system configuration. Upon requesting the data through a groovy script the string returns empty when required = true is set. Environment DXP 7.4+...
Email Settings not resetting completely from Instance Settings
legacy Troubleshooting
Issue If a user wants to reset Mail Settings from Instance Settings, it is not resetting completely Environment SaaS Resolution Open a Help Center ticket to have Support manage the environment Additional...
If Form entries are saved into an Object, email notification about Form submission is not sent
legacy Troubleshooting
Issue We have created an Object and a Form. We save Form entries into the Object. When a Guest user submits the form, the notification is not sent out. We are getting the following error in the logs: ERROR...
How to Determine if JUnit is installed on Liferay Cloud
legacy How To
Issue How to determine if JUnit is installed on Liferay Cloud? How do users install JUnit on Liferay Cloud and integrate it with Jenkins? Environment Liferay Cloud Resolution JUnit is pre-installed on Liferay...
Tomcat's vulnerability CVE-2023-44487
legacy
Issue Is DXP 7.4 affected by Tomcat's Rapid Reset CVE-2023-44487? Environment Liferay DXP 7.4 Resolution If user is not using Tomcat with DXP, then it is not affected by “Tomcat's Rapid Reset CVE-2023-44487”. If...
Is Liferay vulnerable to CVE-2024-38819: SpringFramework (spring-core-5.3.39)?
legacy
Issue CVE-2024-38819: Path traversal vulnerability in functional web frameworks (2nd report) is related to the usage of WebMvc.jar. Is Liferay vulnerable to this vulnerability? Environment Liferay DXP 7.3...
How to clear the data folder of Glowroot in Liferay PaaS
legacy How To
Issue How to clear the data folder of Glowroot in Liferay PaaS. Environment Liferay DXP 7.4 Liferay PaaS Resolution To clear the data folder through the Glowroot UI. Follow the below steps: 1. Visit the site and...
Liferay instance node going into hang mode - Failed to validate connection
legacy Troubleshooting
Issue Liferay instance node goes into hang mode and the following error appears: HikariPool-1 - Failed to validate connection ... (This connection has been closed.) ... Possibly consider using a...
What is Synchronous Database Replication and how does It enhance Data Consistency in Liferay?
legacy
Issue What is Synchronous Database Replication and how does It enhance Data Consistency in Liferay? Environment Liferay DXP 7.4 Resolution Synchronous database replication is used in Liferay and it is a...
Multilingual PDF search indexing fails with web content
legacy
Issue Why does the main document entry contain only the metadata and not the content of PDFs? Is it possible to add the content of PDFs along with the metadata of PDFs in the main document entry? Steps to...
Vulnerabilities reported in classes generated by Liferay Service Builder
legacy Troubleshooting
Issue While performing security scans, there are vulnerabilities found in custom classes that are generated by Liferay Service Builder. Environment Liferay DXP 7.4 Resolution Sometimes, these warnings are...
Is it feasible to hide fields in the upload Section of Document and Media?
legacy How To
Issue Is there an OOTB feature to hide the following fields in the Document and Media Upload section? Document Type Display Page Categorization Expiration Date Friendly URL Related Assets Permissions Environment...
Is there a release date for implementing the Content Security Policy (CSP) at Liferay?
legacy
Issue If CSP is in beta mode, how is Liferay protecting its system from vulnerability? Is there a timescale for when the CSP will be fully deployed in the portal? Once the CSP has been successfully implemented,...
Tomcat Vulnerabilities CVE-2024-50379 and CVE-2024-56337 in Liferay DXP
legacy Troubleshooting
Issue Vulnerability for Tomcat discovered after moving to Liferay DXP 7.4. How to remediate Apache Tomcat 9 Remote Code Execution (RCE) Via Write Enabled Default Servlet Vulnerability (CVE-2024-50379) and...
Vulnerability CVE-2024-52046 in Liferay DXP
legacy How To
Issue Is Liferay vulnerable to the vulnerability described in CVE-2024-52046? Environment Liferay DXP 7.3 and above Resolution Liferay uses the affected Apache Mina library (`mina-core`) only in LDAP-related code. If...
Certificate Renewal Failing with 403 Error on Liferay PaaS
legacy Troubleshooting
Issue When attempting to renew the SSL certificate generated by Let’s Encrypt, the process fails with multiple 403 (Forbidden) errors. The error messages suggest a security restriction that is preventing the...