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Service builder does not generate correct class package
legacy Troubleshooting
Issue Service Builder does not generate the correct class package when both "com" and "org" are included in the package path. Steps to Reproduce: 1. Create a service.xml with package-path com.liferay.org and a...
Need to clone a Production environment to a lower one
legacy How To
Issue We had some issues upgrading our Production environment about a year ago and had to roll it back. Our Non Production and Pre-production environments remained on the newer version of Liferay (at the time) and we...
How to rollback to a previous version of Liferay?
legacy Troubleshooting
Issue We would like for some guidance on how to revert Liferay 7.3 to 7.1. Environment DXP 7.0+ Resolution If you have a backup copy of your 7.1 database and instance, you should be able to redeploy the pre-upgrade...
Suppressing an InvalidHost Warning
legacy Troubleshooting
Issue Is it possible to suppress InvalidHost warnings that are similar to the following: 2023-12-18 18:15:55.485 WARN  [https-jsse-nio-8443-exec-5][code_jsp:161] {code="500", msg="", uri=/} java.lang.RuntimeException: Invalid...
"Constraint Violation in UpgradeListTypeType" error in upgrade
legacy Troubleshooting
Issue When attempting to upgrade, it has been observed an error when transitioning from a bundle prior to U100 to a bundle between U100 and U103. Any attempt to upgrade beyond U103 results in a failure with the...
Remove/ Restrict the 'Delta' parameter from the URL
legacy
Issue Users can change the value of the 'delta' parameter in the URL and the entries of the page are seen as per the value provided in the parameter. If a higher number is provided in the delta, the performance...
Is it possible to separate Liferay module jars and custom jars in osgi/modules directory in the Quarterly Release
legacy Troubleshooting
Issue After upgrading to Quarterly Release 2023.Q3, Liferay modules are now stored in osgi/modules directory. Is it possible to separate Liferay module jars and custom jars in osgi/modules directory in the Quarterly Release?...
com.liferay.petra.content.ContentUtil is not available in Liferay DXP
legacy How To
Issue After upgrading Liferay DXP 7.3 to DXP 7.4, the below class is not available in DXP 7.4 but was present in DXP 7.3. Is there any alternative for this? com.liferay.petra.content.ContentUtil Environment...
Cache is not alive (STATUS_SHUTDOWN) errors
legacy Troubleshooting
Issue I see Cache is not alive (STATUS_SHUTDOWN) errors in the logs of my clustered environment. I have modules that override com.liferay.portal.kernel.dao.orm.EntityCache.com.liferay.portal.model.impl.GroupImpl...
BatchUpdateException when upgrading to Liferay Quarterly Release with SQL Server
legacy Troubleshooting
Issue We have received a recent report where a BatchUpdateException was identified while upgrading from an earlier Liferay DXP 7.4 update to Liferay Quarterly Release while using SQL Server You may see an error such as the...
JBoss Datasource Error Causing Production Outages
legacy Troubleshooting
Issue We had two production outages today and observed the following error: ERROR [liferay/search_writer/SYSTEM_ENGINE-7][ElasticsearchIndexWriter:143] java.lang.IllegalStateException: Future got interrupted Caused by:...
Audit OSGi Dependency Error Post Upgrade
legacy Troubleshooting
Issue We are observing the below error after upgrading: WARN  [main][DependencyManagerSyncUtil:73] Declarative Service Unsatisfied Component Checker check result: _Bundle {id: 148, name:...
Liferay DXP 7.4 Upgrade Compatibility with Spring 6.0.X
legacy
Liferay Support does not recommend or endorse specific third-party products over others. The information provided about products not created by Liferay is for reference purposes only, and any implementation of these...
PortalUtil.getPortalURL() is returning http response
legacy Troubleshooting
Issue While trying to fetch some data using PortalUtil.getPortalURL(httpServletRequest) method, it returns http response even on a SSL enabled website. Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution There...
Upgrade to 7.4 Error - DDMFormFieldValue
legacy Troubleshooting
Issue When attempting to upgrade to DXP 7.4, users encounter the following error: WARN [main][DDMFieldUpgradeProcess:616] null java.lang.NullPointerException: null at...
Context initialization failed errors on deploying custom layout template
legacy Troubleshooting
Issue Cannot deploy custom layout template to the portal Steps to reproduce: Startup Deploy the attached custom layout template Expected Behavior: It should be deployed successfully. Observed Behavior: The...
Cannot start a cluster with java.lang.IllegalAccessException: class javax.naming.spi.NamingManager
legacy Troubleshooting
Issue After configuring the cluster using DNS_PING we obtain below stacktrace and the cluster doesn't start: com.liferay.portal.kernel.exception.SystemException: Unable to create JGroupsClusterChannel at...
ORA-01795: maximum number of expressions in a list is 1000_ [Sanitized]
legacy Troubleshooting
Issue After performing an upgrade between DXP versions and using an Oracle database, the following errors are observed: ERROR [main][UpgradeStepRegistratorTracker:185] Failed upgrade process for module...
Getting same response from two URLs having space ( ) and hyphen (-)
legacy
Issue When a friendly URL is created using hyphens (E.g. https://www.abc.in/test-my-friendly-url), then one more URL, same as the friendly URL, having space ( ) in place of the hyphen (-) (E.g....
Custom fragments containing drop-zone not getting duplicate properly
legacy Troubleshooting
Issue Not able to duplicate the custom fragments containing dropzone. Steps to reproduce: 1. Start Liferay DXP 7.4. (Between update 60 and 2023.Q3.2 Quarterly Release) 2. Import the custom fragments.zip...
GraphQL multipart requests in DXP 7.4
legacy Troubleshooting
Issue Trying to upload image to DXP 7.4 via GraphQL API (createDocumentFolderDocument method). This approach seems not be valid after DXP 7.2:...
We cannot see Global Widget Templates when logged in as Site Administrator
legacy Troubleshooting
Issue We are Site administrators and when trying to configure some components, as Language Selector, we cannot select some default widget templates that belongs to the module. Environment Liferay DXP 7.4...
Resolving ORA-01450
legacy Troubleshooting
Issue When starting a Liferay instance connected to an Oracle Database, the following error is encountered and Liferay does not start : Caused by: com.liferay.portal.kernel.log.LogSanitizerException: Error : 1450, Positi...
SQLSyntaxErrorException is Thrown When Liferay Starts up
legacy Troubleshooting
Issue We set up a new environment deploying Liferay 7.4 U92 on JBoss EAP 7.4. When Liferay starts up, we observe the following error in the log: Caused by: com.liferay.portal.kernel.log.LogSanitizerException:...
I would like to know more about the counter count-up conditions.
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us....
tcp.xml file path not mapped properly in clustering setup
legacy Troubleshooting
Issue The tcp.xml file path provided inside portal-ext.properties is unable to map it properly. The file is placed at ${Liferay_Home}/tomcat/webapps/ROOT/WEB-INF/classes/tcp.xml and the path provided inside...
The requested resource could not be found errors
legacy Troubleshooting
Issue The user dashboard and profile page are not accessible on the JBoss server Steps to reproduce: 1) Set up a clean instance of Liferay 7.4 on JBoss EAP 7.4 2) login with admin (test user) 3) Navigate to the...
ExportImportServiceConfigurationUpgradeProcess hangs indefinitely
legacy Troubleshooting
Issue Upgrading to DXP 74U82+ hangs in ExportImportServiceConfigurationUpgradeProcess (v1.0.2) upgrade process: INFO [main][UpgradeProcess:127] Upgrading...
After upgrading 7.4, a new Tunnel Authentication entry is created
legacy How To
Issue After upgrading to 7.4 from previous versions or Updates, there is a new /api/liferay/do entry in Tunnel Authentication configuration (Control Panel > System Settings > API authentication > Tunnel...
How to modify web content by editing database field
legacy How To
Issue On 7.4 there is no content field on JournalArticle table, so you can't search here this content or modify it quickly. Environment DXP 7.4 Resolution Knowing that on DXP 7.4 content field was removed...
How to send notification based on site with groupid
legacy Troubleshooting
Issue When having two separate sites, we want to create different notification for each, but we can't set separate notifications for different sites with the condition: groupId==<groupId of your site>. If we create...
How to create GraphQL request to Filter Content Structures
legacy Troubleshooting
Issue When trying to filter Content Structure ( WebContent > Structures ), and using a wrong syntax, you might get any of the following errors: Exception while fetching data (/contentStructureStructuredContents) :...
"Someone may be trying to circumvent the permission checker" errors shown in the logs
legacy Troubleshooting
Issue The following message is identified in the logs: May 10 11:28:27.159 build-3348 liferay[liferay-64c4b97d99-nvp2x] [dxp] ERROR [http-nio2-8080-exec-18][IncludeTag:128] Current URL...
Firewall is blocking special characters
legacy Troubleshooting
Issue Particular variables or special characters, like "@" and "$," are present in the URLs that the security layer blocks. Some security rules do not allow special characters like "@" and "$" in the URLs used when...
OOB Category Filter widget configuration failed
legacy Troubleshooting
Issue When updating the order of vocabularies in the Category Filter widget configurations, it fails with an error: ERROR [http-nio-8080-exec-10][render_portlet_jsp:131] null java.lang.NumberFormatException: Unable to...
Change the trace level for code_jsp
legacy How To
Issue How to change the trace level for the following 'WARN', code-404: WARN  [default task-2629][code_jsp:154] {code="404", msg="Not Found", uri=/code.png Environment Liferay DXP 7.3 Resolution The user can...
Admin will not be allowed if they doesn't contain the domain @liferay.com
legacy Troubleshooting
Issue Users are unable to use any emails unless they have @liferay.com and are observing the "java.lang.IllegalStateException: Unable to get default company ID errors": SEVERE [http-nio-8080-exec-4]...
Redirect is not going to expected site page after configuring friendly URL
legacy Troubleshooting
Issue After configuring a friendly URL for my instance Home Page, the redirect is not going to the expected site page. Environment DXP 7.2 DXP 7.3 DXP 7.4 Resolution In order to achieve the expected page redirect the...
How to change ReleaseInfo panel in server administration, resources tab
legacy
Issue We want to change the Release Info panel, what is shown inside the Server Administration > Resources menu Environment Any DXP 7.x Liferay version Resolution Since it would require changing the...
Where are the Fix Pack Releases for Liferay DXP 7.4
legacy
Issue We are not seeing any Fix Pack releases for 7.4 recently. Can we expect FPs for 7.4 or only Service Pack? Environment DXP 7.4 Resolution Starting with Liferay DXP 7.3 SP3 and above, we switched to an Update...