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User shouldn't be able to select more than one category if Allow Multiple Categories is toggled to No
legacy Troubleshooting
Issue Steps To reproduce 1. Go to Site Content -> Categorization -> Categories 2. Add a new Vocabulary called Test 3. Toggle Allow Multiple categories to No. Click on Save. 4. Add 3 categories in Test - A, B, C 5. Create a new Basic web content 6. Under Metadata > Search category, click...
Stored XSS with Blog
Troubleshooting
Issue Steps to reproduce: 1) Add a Blog's widget to a page 2) Add a blog entry 3) In the content field, switch to code view (or source view) 4) Enter a script in the content field. 5) View the newly added blog entry Observed Behavior: The script runs Expected Behavior: Script doesn't...
Scheduled Articles continue to be displayed with scheduled filter when edited to be published
legacy Troubleshooting
Issue When an article gets initially published with a scheduled date, then edited to display immediately, the article will still appear when the schedule filter tag is used. Steps to reproduce 1) Navigate to Default site > Content & Data > Web Content 2) Add a web content 3) Set 'DISPLAY...
How Can I Reset My Liferay PaaS Environment to its Original State?
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Every so often, a situation may arise during development or testing where you need to bring your Liferay PaaS environment to a...
Buttons do not have an accessible name exception
legacy Troubleshooting
Issue When running a Lighthouse Accessibility audit in Liferay DXP 7.2 a "Buttons do not have an accessible name" exception is flagged on the report. Steps to reproduce: 1. Start Liferay DXP 7.2 fix-pack 6. 2. Open Dev Tools > Lighthouse > Generate Report (Accessibility and Desktop only)...
How to remove users from Liferay that are deactivated / deleted in the LDAP server
legacy How To
Issue When a user is no longer listed in the LDAP server, the authentication fails and the user cannot log in anymore, but a dead user entry remains in Control Panel -> Users. Environment Liferay DXP 7.0+ Resolution There is a way to synchronize user deactivation with the...
Service Builder not compiling correctly using Maven after the upgrade: ArgumentsResolver is not found in com.liferay.portal.kernel.dao.orm
legacy Troubleshooting
Issue After upgrading from DXP 7.0 to 7.3 we are having the error "ArgumentsResolver is not found in com.liferay.portal.kernel.dao.orm" if we try to recompile our service builder services using Maven: [ERROR]...
Transform LDAP attributes to be properly mapped to Liferay fields
legacy How To
Issue I need to transform some attributes from my LDAP to be properly mapped with the Liferay fields. Environment Liferay DXP 7.3 Resolution We can define mappings from LDAP attributes to Liferay fields in the Liferay LDAP server configuration. Usually, these attributes can be mapped one...
Segments based on User text custom fields
legacy Troubleshooting
Issue We have created a segment based on a text User Custom Field and the segment does not find users for texts with more than one word (e.g. "Finance Department"). Environment Liferay DXP 7.3. Resolution The text Custom Field must be created as "Searchable" and the option "As Keyword"...
Searching for content pages by title
legacy
Issue I am searching for content pages by title but I can't find them in the search results. Environment Liferay DXP 7.4 Liferay DXP 7.3 Liferay DXP 7.2 Liferay DXP 7.1 Resolution This is currently a product limitation, however, we already have a feature request for it so it may be...
java.lang.RuntimeException: Unable to install analysis-icu plugin error when starting Liferay using an embedded Elasticsearch
legacy Troubleshooting
Issue The error java.lang.RuntimeException: Unable to install analysis-icu plugin error is produced when starting Liferay using an embedded Elasticsearch This error prevents the embedded Elasticsearch to start correctly. 2022-01-21 13:05:06.079 WARN [Elasticsearch Initialization...
How to hide User Facet from Search Results Page
legacy How To
Issue I would like to hide the User Facet from Search Results Page. Environment Liferay DXP 7.3 Resolution As an admin user, enter a keyword in the Search Bar and click the Search button. The default search function redirects to a page with results on the right and a collection of facets...
Unable to create a site with the required vocabulary
legacy Troubleshooting
Issue When creating a category vocabulary with the Associated Asset Type set to 'Site' and 'Required', a new Site cannot be created. Steps to Reproduce (1)Open the menu on the upper right and select the Global Site (2)Navigate to Categorization --> Categories and create a Vocabulary with...
Known vulnereabilities in jackson-databind-2.9.6
legacy Troubleshooting
Issue apio-architect-impl has a dependency of jackson-databind-2.9.6 which has the following known vulnerabilities: CVE-2018-19362 CVE-2018-19361 CVE-2018-19360 CVE-2018-14721 CVE-2018-14720 CVE-2018-14719 CVE-2018-1000873 Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2...
Expired certificates for custom domains are not being renewed
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Liferay PaaS automatically renews the certificate when it is close to the expiration date, if there is some error in the renewing the...
Elements in Web Content showing incorrect view and count
legacy Troubleshooting
Issue Steps to reproduce: 1. Navigate to Content & Data > Web Content. 2. Navigate to Structure Tab. 3. Create more than 10 structures. 4. Go back to the WebContent tab, click on the "+" button. 5. The element count is showing an incorrect value. Expected Behavior: The element count must...
Custom site/organizational role gives too many permissions
legacy Troubleshooting
Issue I have created a custom site/organizational role to see Document and Media contents. I only selected VIEW options in Define Permissions > Site Administration > Content > Documents and Media, but the user is able to add documents/folders which is undesirable behaviour. Environment...
Is it possible to configure a different "Maximum File Size" of documents for each site and file mime/type?
legacy
Issue I want to define a limit for the size of files depending on the mime type and site so that users cannot upload huge files that impact the performance of the site. Is this configuration possible?   Environment Liferay DXP 7.0 to 7.3 Resolution Liferay out-of-the-box doesn't allow...
Is it possible to configure several user groups with their own site section so only members should be able to create, edit, publish or delete their assets?
legacy
Issue For a large corporate site, it is a common use case to divide it into different site sections and grant edit and publish permissions to specific user groups. Inside each section, only members of that specific group should be able to create, edit, publish or delete their assets....
Deactivate Liferay users automatically when they are deactivated on LDAP
legacy How To
Issue We have an LDAP server connected to Liferay and we want to deactivate Liferay users automatically when they are deactivated on LDAP. Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution We can use the Status attribute to achieve it: 1. Access Control Panel > Instance Settings >...
For anonymous users, a Content Set based on an AC segment does not show the expected content
legacy Troubleshooting
Issue Depending on the IP address, different web content articles or any image would be viewable to different users. Even though the Geolocation feature shows users for the provided IP address, it appears to operate only with logged-on users and not with anonymous users. Environment...
How to enable the purchase order number in order detail page.
legacy Troubleshooting
Issue The Order Detail page doesn't show the purchase order number by default, even when it is enabled in Instance Settings. Environment Liferay DXP 7.3    Resolution It can be set by the following steps: Go to COMMERCE->CHANNELS->Click on the Channel-> General tab > Orders > Enable...
What are the folders to clean in a Jboss bundle? - DXP 7.0+
Troubleshooting
Issue After applying a new patch, I am not able to find the cache folders that should be removed in the Jboss bundle after e.g. installing a patch Environment Liferay DXP 7.0+ Jboss Resolution How to clean Jboss? Delete all files inside $LIFERAY_HOME_DIRECTORY/logs Delete all files...
When using REMOTE Elasticsearch, the Workflow Metrics keep loading
legacy Troubleshooting
Issue The 'IOException: can not write type' error when navigating or re-indexing Workflow Metrics with remote Elasticsearch 6.5/6.8 and 7.4 Steps to Reproduce: 1) Have a clean instance of Liferay DXP 7.2 running with default settings 2) Have an Elasticsearch 6 server running 3) Go to...
Apache Log4j 1.x has reached its end-of-life
legacy
Issue Log4j 1.x has reached end-of-life status: https://blogs.apache.org/foundation/entry/apache_logging_services_project_announces Environment Liferay DXP 7.0  Liferay DXP 7.1 Liferay DXP 7.2  Liferay DXP 7.3  Resolution Liferay is aware of Log4j 1.x's end-of-life and has logged it as a...
WebContent Sort Order is not working
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay. 2. Navigate to Content > Web Content. 3. Create multiple web contents. 4. Set Filter and Order settings as below       ORDER BY: Display Date       descending order 5. Navigate to any other page. 6. Navigate back to the Web Content portlet....
Custom OSGi modules deployment issue
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Custom OSGi modules are not deploying with the attached errors Jan 25 15:31:14.840 build-4 [liferay-6f6445877-9kc6c] [dxp] ERROR...
How to Import LAR files with circular references?
legacy Troubleshooting
Issue While using the export-import features of Liferay, we often encounter the error that certain files cannot be imported because references are missing. Even after importing the allegedly missing reference, the error still appears. The different elements from different pages reference...
Reverse Chronological Order in WebContent
legacy Troubleshooting
Issue The default order of showing the WebContent articles is in "Chronological" order, which shows the older created articles first. And, want to list the latest created articles first. Steps to reproduce 1. Navigate to Content > WebContent  2. Create 3-4 Basic Web Contents. 3. Check...
How to delete a custom event in Analytics Cloud?
legacy
Issue I have created a custom event and I would like to delete it. How can I do it? Environment Analytics Cloud Resolution You can hide and block events in Analytics Cloud but events cannot be deleted. If you block an event, it will no longer be shown in Analytics Cloud. Additional...
Unable to publish WebContent for localized Site
legacy Troubleshooting
Issue Steps to reproduce: 1. Setup the vanilla bundle and start the Liferay. 2. Go to system settings  > WebContent > Administration > Changeable default language as true. 3. Set en_US, es_ES as instance languages and en_US as the default language of the instance. 4. Go to the Global...
More than one status of WebContent is showing on Live site
legacy Troubleshooting
Issue Steps to reproduce 1. Create a WebContent named "Test" on the staging site. 2. The status of the created WebContent is showing as "approved". 3. Expire the "Test" WebContent (Now, the status will change to "Expired") 4. Do "Publish to Live" from the WebContent. Observed Behavior:...
CVE-2022-23305, CVE-2022-23307, and CVE-2017-5645
legacy Troubleshooting
Issue This article outlines the concerns of CVE-2022-23305, CVE-2022-23307, and CVE-2017-5645 vulnerabilities with respect to the Liferay DXP Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Resolution CVE-2020-9493 or CVE-2022-23307 identified a...
How to display web contents for segmented users and for all users in a single Asset Publisher
legacy How To
Issue Sometimes it is required to display web contents for segmented users and, at the same time, display web contents for all users (segmented or not). For example, we may want to show different web contents for users belonging to different areas such as cities, departments, etc. and,...
en_US and en_GB is available and it is always displayed in long-form
legacy How To
Issue We want to have both American English and British English available in the Instance settings, but only use one of them on a site that has a non-English language set as the default language. The URL should be displayed as follows: www.portal.com/en but the long form of the language...
How to rename a custom event in Analytics Cloud?
legacy Troubleshooting
Issue I have created a custom event and renamed it, but I cannot see the event updated in Analytics Cloud. How can I rename this event? Environment Analytics Cloud Resolution If an event is renamed in your code, it will be treated as a new event once that event has been triggered. You...
Display setting is blank for Asset Publisher in the configuration
legacy Troubleshooting
Issue When clicking on the display settings tab of the Asset publisher configuration, it displays a blank screen with the below error. ERROR [http-nio-8080-exec-18][BaseJSPFormNavigatorEntry:55] Unable to include JSP /configuration/source.jsp build-10657 [liferay-64c8f68f4-qp6h2] [dxp]...
Configuring portlets, embedded by a theme within the header or the footer
legacy
Issue When a portlet is embedded within a footer/header on a content page, the portlet configuration is inaccessible, even in edit mode. Environment Liferay DXP 7.2 Resolution Configuring portlets - embedded by a theme - are disabled within both the header and the footer as well. Such...
Applying decorators on a content page within fragments
legacy
Issue Using fragments with embedded widgets, like web content display, the default theme decorator is not being applied to the embedded widget. Environment Liferay DXP 7.2+ Resolution The desired scenario of applying decorators on a content page within fragments is not available by...
An empty Control Menu is visible for a user without permissions
legacy Troubleshooting
Issue When a regular user (user created with default settings) log in to the portal, an empty Control Menu bar is displayed on all Content Pages. Environment Liferay DXP 7.3. Liferay DXP 7.4. Resolution Please install DXP 7.3 Update 4, DXP 7.4 Update 6 or higher. Or request a Hotfix with...
How to unpublish a published content page or set it to draft
Troubleshooting
Issue I published a content page, and I cannot unpublish it or set it to draft. Environment Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution Once we publish a content page, we will not be able to set it back to Draft or unpublish it. In order to work around the issue, we can...
javax.portlet.PortletException: java.lang.IllegalStateException: getAttribute: Session already invalidated error
legacy
Issue Why does this error gets triggered? What would be the cause? INFO  [http-nio-8080-exec-2573][CustomLoginPortlet:726] url redirect = https://xxxx/group/yyyy ERROR [http-nio-8080-exec-2573][PortletServlet:112] javax.portlet.PortletException: java.lang.IllegalStateException:...
Error when configuring SAML in a clustered environment for the first time
legacy Troubleshooting
Issue When configuring SAML in a clustered environment and entering the configuration Idp connection an error is shown: java.lang.RuntimeException: java.lang.NullPointerException at com.liferay.portlet.expando.model.impl.ExpandoBridgeImpl.getAttributeType(ExpandoBridgeImpl.java:334) at...
"PortalException: Unable to get a unique file name" when adding a new Blogs image
legacy Troubleshooting
Issue Steps to reproduce: Add a new blogs entry Add a new cover image to this blogs entry Save the entry Expected behavior: The image is uploaded Current behavior: An error is thrown and you found an error similar to this in your logs: ERROR...
Error displaying geolocation field OpenStreetMap (Leaflet) for the second time, showing a white map when cached
legacy Troubleshooting
Issue We have a web content structure with a "geolocation" type field (we use the Open Street Map option). We display it using a template for said structure. The map appears correctly the first time it is loaded, but if we reload the page it appears completely blank map area. We note...
How can I reorganize the page-tree in the Staging and Live sites?
legacy Troubleshooting
Issue By making a number of custom publications the page order between the Staging and the Live sites can be out of sync. This is a limitation that is caused by publishing only a set of pages and not the whole page-tree.        Environment Liferay Portal 6.2 Liferay DXP 7.0 Liferay DXP...
Browser console error : The connection used to load resources from https://www.xxx.yyyy used TLS 1.0 or TLS 1.1, which are deprecated and will be disabled in the future
legacy Troubleshooting
Issue Browser console error as "The connection used to load resources from https://www.xxx.yyyy used TLS 1.0 or TLS 1.1, which are deprecated and will be disabled in the future. Once disabled, users will be prevented from loading these resources. The server should enable TLS 1.2 or...
Getting mixed content on the portal
legacy Troubleshooting
Issue After enabling SSL and routing the domain, getting mixed content on the portal that is the pages in the https://www.abc.in referring the http://www.abc.in for the stylesheet, javascript, and henceforth. Environment Liferay DXP 7.2 Resolution This might be caused when SSL is getting...
Unable to order by published date at the time of selecting assets for a manual collection
legacy
Issue When we use Manual Collections, we have to select the items manually, using a selection screen. In this screen, under the Filter and Order selector, we can set Title or Modified Date as an item order. Is there a way to set Publish Date as item order instead of Title or Modified...
What to expect if the company.default.home.url is set as "/"
legacy
Issue This article provides a high-level overview of what to expect if the company.default.home.url is set as /. Environment Liferay DXP with sites or instances with multiple virtual hosts Resolution Let's say that your Liferay DXP instance has the following setup: Two sites with the...
Custom form fields do not appear in the entries tab of the edit mode
legacy Troubleshooting
Issue Steps to reproduce: Create a new custom field type for Forms portlet (in our example we'll call it "Custom field"). Add it to a new form. Add the forms portlet to a page. Send information to this form.  Edit the form again. Click on the "Entries" tab. Expected: You see the data you...
Site template propagation performance
legacy Troubleshooting
Issue The layouts, portlets, and data from the template are copied to the site created from the template using the export-import process. The initial site created using the template just copies the content data. Only portlet configurations and layouts are exported and imported when the...
Issues with Content Page Indexing
legacy Troubleshooting
Issue When users enable staging with Page Versioning, the content of a content page in the staging version of the site becomes unsearchable. Steps to reproduce: (Scenario 1) 1) Create a new site 2) Create a page fragment with the following static content: <p>lorem ipsum</p> 3) Create a...
How to address validation issues and missing references during the staging phase
legacy Troubleshooting
Issue Unable to complete important tasks due to validation issues. Environment Liferay DXP 7.2 Resolution There are some useful settings under: System Settings > Infrastructure > VIRTUAL INSTANCE SCOPE > Export/Import When a user encounters a validation error that prevents them from...
Enable "Shop By Diagram" product type
legacy Troubleshooting
Issue The "Shop By Diagram" option is not visible while creating the Product. Environment Liferay DXP 7.4 Commerce 4.0 Resolution Follow these steps to enable the diagram in Product Click on Control Panel Menu > Navigate to System Settings under Configuration. Click on Catalog under...
Journal Articles display causing pages loading delay
legacy Troubleshooting
Issue Pages loading delays are detected after updating your patch level. Those pages include jorunal articles to be displayed. Environment Liferay DXP 7.4 Liferay DXP 7.3 from fixpack-3 Liferay DXP 7.2 from fixpack-16 Resolution LPS-139726 introduces a performance regression : when the...
Build error while doing buildService
legacy Troubleshooting
Issue User gets below error when doing buildService outside the *-service module: FAILURE: Build failed with an exception. * What went wrong: Some problems were found with the configuration of task ':modules:xxxx:buildService' (type 'BuildServiceTask'). > File '/.../service.xml'...
Object Mapping: No object 'type' for an upload field
legacy
Issue Having created a new object, we can then create a new field. This example shows a new field for 'date' and is assigned the Type* Date When creating a field for a file upload, there is no applicable Type* that may be assigned. Environment DXP 7.4 Resolution This is currently being...
Why is the rich-text toolbar floating instead of permanent?
legacy Troubleshooting
Issue Users can't see the rich-text actions toolbar until they select a piece of text if they create a new fragment with a rich-text type editable field and place it on a content page. Steps to reproduce 1) Start Liferay 7.3 instance 2) Create a collection and a fragment in it 3) Create...
Use CKEditor plugins button on AlloyEditor
legacy How To
Issue What are the steps to add the colorbutton plugin as an AlloyEditor button? This official documentation doesn't work on DXP by default and needs some extra configuration. Environment DXP 7.0, DXP 7.1, DXP 7.2, DXP 7.3 Resolution The solution is to add on the configuration this...

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