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Site Administrator cannot add images of global site to current site's web content
legacy Troubleshooting
Issue Site Administrator cannot see global site and it's content listed when trying to add an image from global site to current site's web content. Steps to reproduce: Log in as admin. Go to the Global site's Documents and Media and upload a basic document (E.g. Sample.png). Create a new...
Logged in segment is not matched for false value.
legacy Troubleshooting
Issue Reproduction steps: Go to Site administration -> People -> Segment Create a new segment called "Not logged in" Put the Session -> Logged in the condition in it and set it to equals - false Create a Content page, put a Header fragment on it Write "Logged in" in it Create a new...
Structure item is not getting saved in Asset Publisher.
legacy Troubleshooting
Issue Steps to reproduce Navigate to default site > Content & Data > Web Content:Structure Add a structure named "test structure" with a "text box" field Add a web content using the structure added in step 2 Navigate to Site Builder > Pages Add a content page Add an Asset Publisher...
Internet Browsers Supported by Liferay Help Center
legacy
The Liferay Help Center has been tested with the browsers listed below. Older browsers can still be used, but newer features may not look or work as intended. We recommend that you always use the current version of a browser. Most browsers provide an option for automatic updates....
MultiSearch Request solution for Liferay
legacy How To
Issue Liferay has no out of the box solution for handling MultiSearch Requests. Environment DXP 7.2 Resolution The Multi-Search API is exposed as a low-level API in Liferay Search's APIs through MultisearchSearchRequest - MultisearchSearchResponse from the...
URL length modification / restriction
legacy
Issue Sometimes we need to modify or restrict the length or URL Liferay generates ( for example for security custom solutions ) but Liferay has no out of the box solution for that. Environment DXP 7.2 Resolution The invoke filter handles the topic. The limit is 4000 chars and it can be...
Instance level LDAP configuration
legacy How To
Issue When configuring LDAP authentication from DXP 7.3, the companyId has to be configured on an instance level. This issue can present itself for example during a CI / CD development. Environment DXP 7.3 Resolution To properly configure the companyId, perform the next steps: Add the...
How to enable CSRF Token in Liferay?
legacy
Issue How to enable CSRF Token in order to prevent CSRF attacks in Liferay? Environment Liferay DXP 7.2 Resolution Liferay's p_auth token protects against CSRF and is enabled by default. Here is the main code that handles the CSRF...
Unable to show journal articles
legacy Troubleshooting
Issue We have some troubles when trying to show web contents. Scenario 1: Trying to show a web content in search results page. Some of the web contents in the search result show the error message "An error occurred while processing the template. The following has evaluated to null or...
Repeatable Geolocation field cannot be moved properly
legacy Troubleshooting
Issue Steps to reproduce 1. Start Liferay 7.3 Bundle. 2. Create a new structure. 3. Add a geolocation field and set property to repeatable 4. Create new web content with the above created structure. 5. Repeat the geo field in webcontent. Observed Behavior: When geolocation field is...
Change the GUEST_LANGUAGE_ID cookie to expire Null
legacy Troubleshooting
Issue The Guest language ID cookie in Liferay has a one-year expiration, whereas the undefined cookie in the F5 balancer caused the conflict. Is there a way to modify the Cookie's duration in Liferay? Environment Liferay DXP 7.0 Resolution The...
Document Library does not get deleted from the temp directory after re-indexing when using Amazon S3 Store
legacy Troubleshooting
Issue Steps: Set up Liferay to use Amazon S3 Store Navigate to Site Administration > Content & Data > Documents and Media Upload several documents Perform a re-index of the instance Navigate to [Liferay_Home]/tomcat/temp directory Expected Behavior: To see that the temp directory does...
View permission for the "Guest" is not selected by default
legacy Troubleshooting
Issue When we create WebContent, the permission for guest user is not selected by default. Steps to reproduce 1. Create new basic webcontent. 2. Before publishing, check the permissions of webcontent. 3. We see that permission selector point defaults to site member instead of guest....
dtSa cookies containing special characters
legacy
Issue As dtsa cookies are detected, are these cookies URLs cause for concern? Is there any information concerning these cookies in relation to Liferay? Use Case: As Liferay generated dtSa cookies contain the characters '||',  the user wants to whitelist them. Also, if special characters...
How to configure the default timeout value to any value instead of having it capped at 500ms
legacy
Issue The default library timeout until Liferay DXP 7.2 fix pack dxp-3 is 250ms. The default library timeout since Liferay DXP 7.2 fix pack dxp-4 is 500ms.  Use Case: The user would like to be able to set/configure the default timeout value to whatever they want instead of having it...
NoSuchUserException when setting email address in "To" field of Order Placed Notification Template
legacy Troubleshooting
Issue When placing an order and having an Order Placed Notification Template with an email address in the "To" field, a NoSuchUserException is shown and the order can't be placed. Steps to reproduce: 1. Start a new commerce bundle. 2. Reindex all search indexes. 3. Create a blank site...
Portlet Id changes from Staging to Production
legacy Troubleshooting
Issue ID of the portlet instance is different in the staging environment than in the real environment Steps to reproduce: Add a content editor portlet to a page. Go to staging. In staging: Edit "Configuration" Go to "Advanced styles" tab. Click on the button "Add CSS code for this...
Custom Layout Templates shows source code in Nested Application Portlet
legacy Troubleshooting
Issue Configure the Nested Application Portlet to appear with any of the custom layouts whenever it is used. Instead of the layout's rendering, the source code is shown. Steps to reproduce 1) Deploy the custom layout war file 2) Startup Liferay 7.1 with Fix pack 16 installed 3) Create a...
Liferay as SAML SP fails after switching the URL of the virtual instance
legacy Troubleshooting
Issue SAML configuration hasn't been working since the virtual host of the portal instance changed. Caused by: org.opensaml.ws.security.SecurityPolicyException: Request was required to be secured but was not at org.opensaml.ws.security.provider.HTTPRule.evaluateSecured(HTTPRule.java:126)...
A new version file is created for each slight modifications
legacy
Issue Is it possible to change the attribute of a file version without creating a new one? Environment Liferay DXP 7.0 Resolution Document and Media Portlet is designed to create a new file version whenever a file attribute changes.  Concerns with this design have been already raised,...
How to identify a Page Template using Freemarker
legacy How To
Issue I need to identify if the current page is a page template or not, using Freemarker from the applied theme. Is there a method similar to Layout.isPublicLayout() to achieve this? Environment Liferay DXP 7.2 Liferay DXP 7.3 Resolution Unfortunately there is no direct method available...
7.4 styled custom themes not working properly
legacy Troubleshooting
Issue When applying a styled based custom theme to a page in 7.4, header and other elements are misplaced and when you click the three elipsis button of a widget, options show up in the incorrect location. Environment Liferay 7.4 and Liferay Theme Generator 10.1.0. Resolution The...
Data Providers are not published to Live
legacy Troubleshooting
Issue A site under Staging has a form and a data provider ready to be published to Live. When publishing to Live, the form and the data provider are selected for publication. Result: The form is shown in Live but the data provider is not. Environment Liferay DXP 7.0, 7.1, 7.2 Resolution...
Runtime CSS minifier creates invalid CSS animation action
legacy Troubleshooting
Issue  transition: background-color 5000s ease-in-out 0s; becomes transition: background-color 5000s ease-in-out 0; when minification is used. At build time, the CSS gets compiled, but at the run time, when deployed into Liferay, the output depends on whether the minifier is used:...
Sort order in select file modal of Document & Media is not stored
legacy Troubleshooting
Issue Steps to reproduce: 1. Go to Content & Data > Document & Media and create atleast three folders( name as 2019,2020,2021). 2. In folder 2021, upload a file. 3. Go to Web Content > Structures and create a new structure which contains a Documents and Media field (no template is...
After the publication of child page, summary tab refers to parent page
legacy Troubleshooting
Issue Steps to reproduce 1. Set up vanilla Liferay DXP 7.2 2. Navigate to Control Panel > Configuration > System Settings > Infrastructure >Staging and enable the publication for child pages. 3. Create this layout structure(one parent page and two child pages)     Parent     -Child 1    ...
Workflow notification/assignment based on organisation role type
legacy How To
Issue If any user uploads a document in the folder under document and media in which the workflow has been assigned, it should notify the approver within the organization that is based on the role type configured in the workflow.  Steps to reproduce: Install the clean instance of Liferay...
Rendering Adapted Images in a Web Content Article Using Asset Publisher with Custom Display Template
legacy How To
Issue How can I use Adapted Images in a web content article displaying in the Asset Publisher with custom Display Template?  Environment Liferay DXP 7.3 Resolution Go to System Settings > Template Engines > Freemarker Engine > Restricted Classes and remove serviceLocator from the...
Incorrect French translation of the site language change message
legacy Troubleshooting
Issue Steps to reproduce 1. Go to Configuration > Site Settings > Languages and select `Define a custom default language and additional available languages for this site.` and set the French Language as the default one from the Default Language menu. 2. Navigate to Home page and add `fr`...
CKEditor is not displaying full source code text
legacy Troubleshooting
Issue Steps to reproduce 1. Set CKEditor as an editor for WebContent. 2. Start Liferay DXP 7.3  3. Create a new basic WebContent. 4. Write a long text, with multiple lines so that scroll should be visible. 5. Go to Source code and see we can't scroll until the end. Expected Behavior:...
Do we need gzip for images?
legacy
Issue When retrieving images from Liferay server, gzip is not enabled. Environment DXP 7.0+ Resolution As images are already compressed, using gzip on them won't provide any additional benefit, and can actually make them larger., content:...
After creating option in product details screen no successful message is appearing
legacy Troubleshooting
Issue No success/failure message is coming for adding a new option in product detail screen. Steps to reproduce 1. Create `Minium` site. 2. Go to any product. 3. Create option, after creating the option no successful message is coming. Expected Behavior: Success message is showing after...
Saving the segment causes StackOverflowError in Elasticsearch
legacy Troubleshooting
Issue Selecting a condition as parent organization in Organization segment contributor is not working when there are more sub-organizations Steps to reproduce: Create an Organization Create 1800-2000 sub-organization for the above created organization. Create a Segment by dragging...
Fragment editable values can create history entries without changing
legacy Troubleshooting
Issue When users drag a fragment onto the content page, it appears to be edited, even though they aren't editing anything about the fragment. Steps to Reproduce: Add a Content Page Place a Paragraph fragment on it and press Publish Open the Content Page again for editing Double click on...
I cannot add images in CKEditor
legacy Troubleshooting
Issue When I try to add an image in a basic web content, the image selection pop-up gets blocked and the Add and Cancel buttons do not work, and therefore the image cannot be added. Environment Liferay DXP 7.0 Fix Pack 58 Resolution Please install Liferay DXP 7.0 Fix Pack 60+ Or request...
UserTrackerPath entries limitation in clustered environment
legacy
Issue Track user visited paths in a clustered environment. Environment Clustered environment with the following properties enabled to use Live Users and Session Tracker: live.users.enabled=true session.tracker.memory.enabled=true session.tracker.persistence.enabled=true...
While saving the SKU as a "draft" the base price becomes zero
legacy Troubleshooting
Issue Steps to reproduce 1. Create a `Minium` site. 2. Go to any product. 3. Navigate to SKU tab in product detail screen. 4. Change the base price of SKU. 5. Click on save as draft. Expected Behavior: The base price is changing to zero while saving SKU as a draft. Observed Behavior: The...
Adding a custom item into the journal article drop-down menu (web content drop-down menu)
legacy
Issue Within the drop-down menu for Web Content, is there a way to configure my own custom items?  The example for Document Library seen in this blog utilizes the DLDisplayContextFactory extension point. Is there an equivalent for Web Content? Environment DXP 7.3 Resolution There is no...
Expand the available special characters for passwords
legacy Troubleshooting
Issue If you have a password policy enabled where the users must have special characters in their passwords certain characters that are not allowed such as "&" or "%". You will get the following error message when you are trying to use them in a password:  That password must contain at...
DXP fails to send email notification after new form entry is added using headless API
legacy Troubleshooting
Issue Creating a new form entry using headless API fails to send a new email notification New entries are added but no email notification is sent Following logs are shown: 2021-09-16 17:15:35.377 ERROR [http-nio-8080-exec-1][DDMFormEmailNotificationSender:99] Unable to send form email...
Tags are not returned in search unless complete name is entered
legacy Troubleshooting
Issue While searching for multi-word tags, returns no result if only one word is entered. Steps to reproduce 1. Set up vanilla Liferay DXP 7.2 2. Navigate to categorization > Tags. 3. Create few tags(test, test1, test2). 4. Navigate to Content & Data > WebContents 5. Add a new `Basic Web...
Localization of document title and description
legacy How To
Issue Why is it not possible to localize the title and description for documents? Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Resolution This is a limitation of the product. i.e. The title and description belonging to any document cannot be localized. A feature request...
I cannot create a Style Book with error Unknown column 'uuid_' in 'field list'
legacy Troubleshooting
Issue When I try to create a new Style Book, the portal displays the error "An unexpected error occurred with the publication process. Please check your portal and publishing configuration". The portal log shows the following error: ERROR...
Can I have different Fix Pack levels in a remote Staging environment?
legacy Troubleshooting
Issue We are in the process of upgrading our portal to a higher Fix Pack and I was wondering if there is any issue with having the Staging environment with the new Fix Pack and the Live environment with the current Fix Pack. Environment All Liferay versions Resolution When applying...
How Liferay is responsible to generate canonical links on the web page?
legacy How To
Issue How Liferay is responsible to generate canonical links on the web page? In which file, the code has written for it?  Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Resolution To disable or modify the canonical tags, you may have to override the below JSP file by...
Allow only one user to be logged into an account
legacy How To
Issue When someone is logging into an account I want to invalidate the previous session.  Environment Liferay DXP 7.0+ Resolution With the following portal-ext property you can invalidate sessions, allowing only one user to be logged in to an account at a time:  # Set the following to...
Site Template propagation fails with "MySQLIntegrityConstraintViolationException: Duplicate entry" error
legacy Troubleshooting
Issue When changes are done to a page in a site template, the changes are not applied to the derived pages on the actual sites, instead, an exception is thrown: ERROR [liferay/background_task-8][JDBCExceptionReporter:234] Duplicate entry '36912-36232-/test-1-0' for key 'IX_C753170C'...
How to prevent an AD user from logging into Liferay using the old password if LDAP authentication cannot set to be required
legacy Troubleshooting
Issue After the user changes the password in Microsoft Active Directory (AD), the user can still log into Liferay using the old password. If enabling "Required" option, the issue can be resolved. But users created manually in Liferay (not imported from AD) can not sign into Liferay...
How to cancel navigation events with JavaScript?
legacy How To
Issue Need a solution to stop navigation when a user clicks on a navigation event. i.e.: A custom code wanted to be executed before the navigation. Environment Liferay DXP 7.0+ Resolution You can use the below sample code to access the event: Liferay.on('beforeNavigate', function(event)...
How to build a SOAP JAX-WS (Java API for XML Web Services) client using the Liferay infrastructure.
legacy How To
Issue We have a WSDL (Web Services Description Language) descriptor and we need to build a client from it. Finally, we will make this service (client) available to any application installed on our Liferay instance. Environment Liferay DXP 7.x wsimport tool from Oracle JDK 8. Resolution...
Unable to edit fragment when data-lfr-editable-id is being dynamically generated
legacy Troubleshooting
Issue When a fragment has the data-lfr-editable-id being dynamically generated, if we redeploy this fragment, it is not possible to edit these fields. Environment Liferay DXP 7.3. Resolution Please contact support and request a hotfix with the LPS-141943. Additional Information Fragment...
Unexpected operator and Bad substitution errors executing the patching-tool
legacy Troubleshooting
Issue When you try to execute the patching-tool, the following errors show up: $ sh ./patching-tool.sh patching-tool.sh: 13: [: unexpected operator patching-tool.sh: 13: [: unexpected operator patching-tool.sh: 13: [: unexpected operator patching-tool.sh: 22: Bad substitution Environment...
Builds are failing with d2 DXP images
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Jenkins build is failing for docker image version d2.x.x with the below error. Nov 01 01:04:10.250 build-9830 liferay[build] ...
How can the p_auth authorization token be generated?
legacy
Issue Liferay protects itself against CSRF attacks by generating the p_auth authorization token. How can this token be created? Environment DXP 7.0, 7.1, 7.2, 7.3 Resolution When "auth.token.check.enabled=true" is set in portal-ext.properties, the auth token (p_auth value) is generated...
Liferay PaaS Space allocation
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Need to know available and used space in Liferay PaaS. Environment Liferay PaaS Resolution Go to Liferay service -> Shell, and input...
SessionTracker in clustered environment
legacy
Issue Session Tracker cannot be used to track visited paths among cluster nodes. Environment Clustered environment with two or more nodes. Resolution Session Tracker doesn't support tracking visited paths when two or more nodes are up. Only visited paths in the master node will be saved....
The data on the Analytics Cloud dashboard is not visible
legacy Troubleshooting
Issue Why isn't data showing up on the AC dashboard despite the fact that the AC-DXP connection is set up correctly? Environment Liferay DXP 7.3 with Fix Pack 1 Liferay DXP 7.2 with Fix Pack 11 Liferay DXP 7.1 with Fix Pack 21 Liferay DXP 7.0 with Fix Pack 97 Resolution While working...
Patching Tool 'support-info' command
legacy Troubleshooting
Issue Trying to run the 'support-info' command using the patching tool, but nothing happens. But there is no output, and there is no error. How can users find out about modules? Environment Liferay DXP Patching Tool 3.0.19+ Resolution The 'support-info' command has been removed from...
How to resolve slow Liferay PaaS build times when including many React modules
Troubleshooting
Issue After adding more frontend React modules to our Liferay Workspace, we're seeing consistent PaaS build failures due to timeouts. As a workaround, builds now succeed after configuring LCP_CI_BUILD_TIMEOUT_MINUTES to be multiple hours instead of the default 30 minutes. However, when...
Alerts appearing on every site, even when Distribution Scope set to a specific site
legacy
Issue When using the Alerts widget, even when the Distribution Scope for an Alert is set to a specific site, the Alert appears on every site that the user visits. Also, guest users visiting the site specified in the Distribution Scope do not see the Alert. Environment Liferay DXP 7.3...

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