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The Form Records are viewable by guest users in the search results after the upgrade to DXP 7.2
legacy Troubleshooting
Issue The Form records sent by other users are viewable by guest users in the search results after the upgrade from DXP 7.0 to DXP 7.2: When a guest user searches in the search bar, the response will include the Form records of other users. This problem is only reproduced in the Forms...
Free Marker Template Null Pointer Error
legacy Troubleshooting
Issue Free marker template(ftl) error is occurring when fragments changes propagation is enabled. Steps to Reproduce Enable Automatic Page Fragment Propagation. Navigate to Product Menu -> Design -> Fragments Create a new Collection and new Fragment  Now, add below JSON snippet in...
java.lang.IllegalArgumentException: java.net.URISyntaxException
legacy Troubleshooting
Issue The following exception can be obtained when using S3 as store if no s3Endpoint is configured: 2021-03-16 01:18:14.998 ERROR [Start Level: Equinox Container: 8c2a1a4c-edbd-4cd0-9216-4a02f75d4f55][S3Store:93] bundle com.liferay.portal.store.s3:4.0.39...
Updating Commerce Catalogs runs into Permission issue
legacy Troubleshooting
Issue When you are editing Catalog in Commerce and try to save the modification you will get the following message: "Error: You do not have the required permissions". This error usually happens when there is no Currency set for the Master Catalog. You can check this on the UI if you edit...
Limited Commerce menus available after upgrade to Liferay DXP 7.3
legacy Troubleshooting
Issue After upgrading the portal to DXP 7.3 most of the Commerce submenus are not listed under the Control Panel > Commerce tab Only "Inventory", "Product Groups", "Options", "Specifications" and "Health Check" options are available Environment Liferay DXP 7.3 Commerce 3.0 Resolution If...
Form's new records are indexed even though property 'Searchable' is set to 'Disable'
legacy Troubleshooting
Issue Steps to reproduce: Create a new Form. Add a new TextField and set property 'Searchable' to 'Disable'. Save Form. Add created Form to a page. Submit this form with some value in text filed (i.e. answer_one). Search by this value (i.e. answer_one) in Search Bar.  Current behavior...
HTML elements disappear in Calendar's events editor
legacy Troubleshooting
Issue When you edit the description of an event in Calendar portlet and elements like <iframe> are added through the Source view to it, after saving the event those elements disappear from the editor. Some simple steps to reproduce: Add a new calendar event and edit its description....
Password verification needed at time of changing user screen name & email address
legacy
Issue Password verification is required whenever a user needs to update its screen name or email address Environment Liferay DXP 7.3 Resolution A feature request has been already created in order to add a toggle for enabling & disabling this password verification feature. Although the...
Web contents and blog posts can be displayed in asset publishers even if their filters wouldn't allow them
legacy
Issue A web content (or blog post) can be displayed in any Asset Publisher, even if its configuration wouldn't allow it, by requesting a URL of the form: .../-/asset_publisher/$asset_publisher_identifier/content/$web-content-friendly-url Environment Liferay DXP 7.0+ Resolution This is...
No base price list error when editing SKUs or Ordering after upgrading Commerce from 7.1
legacy Troubleshooting
Issue After upgrading Commerce from Liferay DXP 7.1, users are unable to order Products and admins are not able to update SKUs of the Products. There is also an error in Liferay logs: ERROR [http-nio-8080-exec-4][CommerceProductPriceCalculationV2Impl:520] There is no base price list...
Disable Liferay Personal Sites
legacy How To
Issue How to disable Liferay personal sites? Environment Liferay DXP 7.2 Liferay DXP 7.3 Resolution This property is enabled as true by default, but in order to disable personal sites add these below properties in portal-ext.properties file.  # Set whether or not public layouts are...
Fragment Unexpected Error Occurred
legacy Troubleshooting
Issue While dragging the same fragment on Page this error is shown "Error An unexpected error occurred while rendering this item" Steps to Reproduce Enable Automatic Page Fragment Propagation. Create a Fragment and add the following code snippet in HTML Tab. <label><span...
How to implement a custom antivirus scanner
legacy How To
Issue The article at https://learn.liferay.com/dxp/latest/en/system-administration/file-storage/enabling-antivirus-scanning-for-uploaded-files.html describes mainly how to integrate/configure DXP with Clam AV. But what if I want to use some other antivirus scanner by extending the...
Website visit count
legacy
Issue How to enable total visitor counts in a website? Environment Liferay DXP 7.0+ Resolution Liferay introduces a new product Liferay Analytics Cloud which is a cloud-based SaaS offering that works with Liferay Digital Experience Platform(Liferay DXP) to give insights into customer...
Resolution of HTTP Request Smuggling vulnerability
legacy Troubleshooting
Issue Security vulnerability of HTTP Request Smuggling in the environment. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Resolution 'HTTP request smuggling' should be handled at the web server/app server and not at Liferay. For example, if user is using Tomcat, then they...
When the "Search" page is first in the list of pages, the link to "Go to Site" in the product menu does not appear.
legacy Troubleshooting
Issue When the "Search" page is first in the list of pages, the link to "Go to Site" in the product menu does not appear. Environment Liferay DXP 7.1 Resolution The observed behavior is a known bug and fixed in Liferay-fix-pack-dxp-15 and above. Installing Fix Packs and Hotfixes on...
User gets a site despite disabling it in portal-ext
legacy
Issue We have set the following settings in portal-ext.properties, but when a user is created, an entry is also created in the group_ table that has the username as the friendly-url. layout.user.public.layouts.enabled=false layout.user.public.layouts.auto.create=false...
Added buttons to AlloyEditor toolbar don't work in Blogs
legacy Troubleshooting
Issue I added buttons such as strike-through, superscript, and subscript to the AlloyEditor toolbar, but these buttons don't work when attempting to edit content in the Blogs module. Environment Liferay DXP 7.2 Resolution The strike-through, superscript, subscript, and page break buttons...
'Unable to load external repository class' when a Sharepoint OAuth configuration is missing for an existing repository
legacy Troubleshooting
Issue If the Sharepoint configuration (configured in System Settings) is missing or broken for a repository in Documents and Media, the following error gets thrown every time I access Documents and Media, and I am unable to edit or delete the repository.  2021-05-21 13:41:13.419 ERROR...
Understanding Liferay Cloud SSL Policy
legacy
Issue In the context of SSL Policy, sometimes it is necessary to disable a specific Cypher to address some auditory purpose or some specific requirement. Environment Liferay Cloud Resolution The SSL Policy can be set as Compatible , Modern and Restricted. Please see in the table below...
Setting up Google Analytics to work with Liferay DXP 7.2
legacy How To
Issue Setting up Google Analytics to work with Liferay DXP 7.2 is easy and is described in our documentation here. However, there is some setup that is required on the Google Analytics side so that the two can work together. Environment Liferay DXP 7.2 Google Analytics Resolution Go...
When Setting Okta up as an SSO for Liferay PaaS, how can I generate IdP metadata in Okta without first having SP metadata?
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The documentation for setting up an SSO with Liferay PaaS instructs clients to provide IdP metadata to the Liferay Cloud team before...
Unable to submit Form in any other Language but English
legacy Troubleshooting
Issue Fail to submit the form in added language with required field Steps to Reproduce Go to Web Content > Forms Add a Form Add a Text Field Switch on Required Field Add a Translation, for example: used Chinese(China) for testing Publish the Form Visit the new added form by URL Change...
How can we get email alerts about new Liferay DXP versions released by Liferay?
legacy How To
Issue I'd like to get automatic notifications when a new Quarterly Release, Patch Release, Update, or version of Liferay DXP is available. Environment DXP Resolution Go to https://www.subscribepage.com/liferay   , content:...
Boolean Fragments shows wrong state
legacy Troubleshooting
Issue Boolean Fragment configuration's type checkbox remains selected even after deselecting the checkbox Environment Liferay DXP 7.3 Resolution The observed behavior is a known issue and will be fixed in the upcoming fix pack. If the hotfix is required for this issue, please create a...
Workflow review comments are not visible under Activities Tab
legacy How To
Issue The approve and reject comments are not visible under activities Tab in Liferay DXP 7.3, whereas, it is visible on Liferay DXP 7.2 Environment Liferay DXP 7.3  Resolution The observed behavior is an intended behavior of Liferay DXP 7.3 The technical reason why it is not visible in...
Enable Ratings in Web Content
legacy How To
Issue How to enable the rating asset in web content? Environment Liferay 7.2 Liferay 7.3 Resolution Follow these steps to enable ratings in web content: Publish any web content on Page -> Click on edit mode Click on web content -> action button -> select configuration Next, select...
Why password is required to change the username?
legacy
Issue In version 7.0, the username can be changed via system administrator, however, in version 7.3 it asks for the user's password to be able to make the changes. Environment Liferay DXP 7.3 Resolution The security reason behind this is to request the password of the current user in the...
Unable to create form
legacy Troubleshooting
Issue The form section sometimes appears blank while creating the form Environment Liferay DXP 7.3 Resolution The observed behavior is a known Intermittent issue/bug and will be fixed in the upcoming fix pack. If the hotfix is required for this issue, please create a support ticket...
PortletException thrown when form field rule is inconsistent
legacy Troubleshooting
Issue An exception is thrown when some form field rule is empty or incorrect and the user tries to save the form. Steps to reproduce: Add a new form with three text fields: A, B, C Add a new rule for this form using the fields: if A equals B, show C Save the form. Edit the form and...
Failed Loading plugin after an update of the CI service
legacy Troubleshooting
Issue After updating the CI service in Liferay Cloud you find some errors in the CI's log related with different plugins's  load, the errors are similar to this one: May 26, 2021 3:37:21 PM jenkins.InitReactorRunner$1 onTaskFailed SEVERE: Failed Loading plugin DXP Cloud Builder...
When importing Web Content lar, choose the option "Mirror" in "Update Data", after importing, there is a (2) at the end of Web Content Folder rather than overwriting the Web Content in the target site
legacy
Issue When importing Web Content lar, choose the option "Mirror" in "Update Data", after importing, there is a (2) at the end of Web Content Folder rather than overwriting the Web Content in the target site Environment Liferay DXP 7.0, 7.1, 7.2, 7.3 Resolution This behavior is...
Does the Encryption Key that is generated per company id for the Liferay Installation ever change?
legacy
Issue Does the Encryption Key that is generated per company id for the Liferay Installation ever change? Environment Liferay 7.2 Resolution The following portal properties will alter the encryption key for a Liferay installation: # # Set this to the appropriate encryption algorithm to be...
Enable sitemap.xml from a third party in Liferay
legacy How To
Issue How to add and enable sitemap.xml from a third party in Liferay DXP? Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Resolution Liferay already generates a sitemap.xml file dynamically, it is not hosted at any place, and hence, cannot be replaced....
Automatically assign site membership, organization site membership, roles, or userGroup to new users
legacy How To
Issue How to automatically assign site membership, organization site membership, roles, or userGroup to new users as well as to all the existing users. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Resolution Default User Associations can be used in order to achieve this...
Language Translation not Working in CKEditor Source Mode
legacy Troubleshooting
Issue When working in the source mode of CKEditor, switching between languages using the language editor doesn't display the previously set translation, even though translation works as expected outside of source mode. Environment DXP 7.2 Resolution The CKEditor source mode issue is...
Multiple success messages appear on UI post updating the web content
legacy Troubleshooting
Issue Post updating the single web content multiple success messages appear on UI   No. of success messages = No. of web content present on the page Environment Liferay DXP 7.3 GA1 Resolution It's a known issue and is fixed in fix-pack liferay-fix-pack dxp-1 and above. Installing Fix...
Why does the Link to Page function in Web Content Structures return a page number, instead of a page name?
legacy Troubleshooting
Issue When I use the Link to Page function in Web Content Structures (or getFriendlyUrl() in a Web Content Template), it's fetching a URL which includes the page layout ID, instead of the page name. For example, the web content link looks like /web/test-site/9 instead of...
Does Segmentation Work With Inheritance?
legacy Troubleshooting
Issue When I create a Segment which includes inherited users, the segment shows that the inherited users are not counted. For example, if I create a Segment with a condition which matches a Team that contains a User Group with 10 members, the Segment shows that its conditions match 0...
Known Limitation: Colors applied to fragments in 7.3 not displayed when viewed using Internet Explorer 11
legacy
Issue When viewing Edit mode for a page has a style book applied, where a color is configured for a fragment (for example, the fragment's background color), the color will appear as expected in all browsers. However when viewing the published page while using Internet Explorer 11 (IE...
HTML in groovy script
legacy Troubleshooting
Issue After installing the fix pack 22, the following groovy script does not format the HTML. out.println("<h1>Cantabria</h1>"); Environment Liferay DXP 7.1 fix pack dxp-22 Resolution HTML formatting has been lost as a result of implementing LPS-113685, however, the changes have been...
How to create Custom attribute in MS Active Directory and configure in Liferay
legacy How To
Issue Is there any way to map a custom attribute in Liferay created from MS Active Directory? Environment Liferay Portal 6.2 Resolution Liferay provides an OOTB option to achieve the custom attribute mapping. # # When importing and exporting users, the portal will use this mapping to #...
Cannot exceed 200 entries per page in asset publisher and search container
legacy
Issue Cannot set a higher limit greater than 200 for asset publisher and search container entries per page. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Resolution As this can be an important feature, the feature request is already opened and can be tracked here LPS-10522...
It is not possible to remove the View permission for Site Members in a document library folder
legacy Troubleshooting
Issue In the permissions management of a folder we can see that the VIEW permission is checked and disabled for Site Member role and it is not possible to change it. If we hover the mouse over this check we can see the following message: Site Member is allowed to do action in all items...
The getOptions returns the selected and available values for Select fields which allows multiple values
legacy Troubleshooting
Issue The getOptions returns the selected and available values for Select fields which allows multiple values Steps to reproduce: Create a Structure S1 with a multiple Select field called Sel1 with three default options Create a Template T1 with the following markup Selected options:...
In the UI, Sitemap section is not visible under the SEO tab on the individual page settings and sitemap.xml is not generating
legacy Troubleshooting
Issue Sitemap.xml is not generating properly. When hitting the portal URL [https://xxx.com/en/sitemap.xml], it displays an empty sitemap that shows the sitemap header only. The sitemap section [Menu -> Site Builder -> Pages -> Configure -> SEO] is not available under the SEO tab on the...
Enable word limit in web content text field
legacy
Issue How to restrict user with a word limit in web content text field? Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Resolution As this can be an important feature, the feature request is already opened and can be tracked here LPS-53197. Additional Information This has...
Enable Automatic Page Fragment Propagation
legacy Troubleshooting
Issue Fragment Changes don't get reflected on page after editing Environment Liferay DXP 7.2 Liferay DXP 7.3 Resolution Follow these steps to enable automatic Page Fragment propagation: Navigate to Control Panel -> Configuration -> System Settings Click Page Fragments under the Content...
Service access policy changes for System_Default in Liferay 7.3
legacy How To
Issue After migrating the services from version 7.0 to the new version 7.3 the service access policy for System_Default has been changed. How it can be configured with version 7.3? Environment Liferay DXP 7.3 Resolution The same configuration which was in version 7.0 can be found at...
Make Price Range Facet usable with multiple SKUs
legacy Troubleshooting
Issue Initialize a minium site Open Product Admin (Control Panel -> Commerce -> Products) Open "Brake Fluid" or any product with multiple skus Open the Skus page Edit a sku to hae a base price of $10 another to have a base price of $100 and the last a base price of $1000 Go to the front...
Form is not visible on page before publish to Remote Live
legacy
Issue When I add a Form to a page of a Staging site, I am unable to view the form until I publish my page to Live. Environment DXP 7.2 Fix Pack 8+ Resolution This is an intended behavior from changes made under LPS-100290, so that users cannot access a Form through the publication URL or...
AlloyEditor image toolbar no longer pops-up
legacy Troubleshooting
Issue 1) Start 7.2.x and login as Admin 2) Go to left Sidebar > Liferay DXP > Content and add a new Basic Web Content 3) Click in the content editor and then on the "+" button > select the Image icon and choose one image 4) After the image has been added to the content editor, click on...
Multiple rich text fields assign the same default value
legacy Troubleshooting
Issue If several 'Rich Text' components are included in a form and assigning a different default value to each of them, then while saving, it assigns the same value to all the fields. Steps to reproduce: Start a new DXP 7.3 bundle Create a new form Add a Rich Text field and add a...
Avoid the categories conversion of the Web Content types during the upgrade to 7.0
legacy How To
Description Previous to 7.0, you were able to classify the web content with a type. The types could be specified in the portal-ext.properties, being the next the default types list: # # Set the list of article types. The display text of each of the article # types is set in...
Which is the correct place for Liferay to automatically display an error message ?
legacy
Issue The error message that appears in a widget whenever the user wants to launch an error, sometimes the message appears at the bottom of the page and others at the top. For example, the same portlet twice in a row generates the message in two different places. Environment Liferay DXP...
Configuring Liferay with Wildfly
legacy How To
Issue Detailed steps to Install Liferay DXP on Wildfly Environment Liferay DXP 7.2+ JDK 1.8 Note: For the Wildfly version check for the Liferay compatibility matrix of 7.2 and 7.3 Resolution Download the below files from the Help Center: DXP WAR file Dependencies ZIP file OSGi...
Updating Dynatrace Users
legacy How To
Issue I can't invite or modify the permissions of my team members on our Liferay Cloud-provided Dynatrace tenant.   Environment Liferay Cloud Resolution This behavior is expected. At this time, the only way to add new members to your tenant, or modify their permissions, is to Submit a...
Unable to export users to CSV from some instances
legacy Troubleshooting
Issue Users cannot be exported in some instances: the interface gets blank, and the following exception is thrown: "2021-04-08T10:57:43.604+0200 ERROR [http-nio-8080-exec-25][ExportUsersMVCResourceCommand:100] java.lang.RuntimeException: java.lang.NullPointerException...
Unable to edit form if interface configured in other locale other than English language
legacy Troubleshooting
Issue Unable to edit email in form or save any form if the user configured their interface in other than the English language. Reproduction steps: 1) On clean instance, configuration leaves only 'Spanish' as available locale and set 'Spanish' as default locale 2) Create a new form, enter...
Where to place pre-startup scripts in Liferay Workspace
legacy Troubleshooting
Issue We are building Docker images so we run the task "gradle buildDockerImage" to build our image. We would like to know the following: Where do we have to place in our workspace "pre-startup" scripts? We have tried to create the folder in common or specific environment folder but then...

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