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Can I install a Jenkins plugin?
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Is it possible to install a third-party Jenkins plugin on my Liferay PaaS project? Environment Liferay PaaS Resolution Unfortunately,...
Backup service unexpectedly restarts while restoring
Issue While restoring a large number of files the backup service may unexpectedly restart with no error. Environment Liferay Cloud Resolution Update Backup service image to 3.2.11 or higher by changing the gradle.properties file accordingly....
Cannot map same IP address into multiple ports on Liferay PaaS VPN
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue You have mapped the same IP address to multiple ports on Liferay PaaS VPN configuration but it is not working the connection....
Cannot generate any build from a Github commit after upgrading Jenkins image to 3.2.0 or higher
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue It is not possible to generate any build from a Github commit after upgrading CI service image to 3.2.0 or higher. Environment...
Pagination drop down count in Asset Publisher Portlet
Issue The number of pages that are shown in the pagination drop down menu for the Asset Publisher portlet is not the total number of pages that exist on that site. For example, if there are 30 pages total, it only shows up to page 26. Environment Liferay DXP 7.0 Resolution You can...
Where to find the add friend option in the summary portlet?
Issue All portlets of social networking are displayed under the social tab. But with a summary portlet, the add as a friend button option is not displayed or not available. Steps to replicate the reported behavior: Extract the vanilla instance of the Liferay DXP 7.0 Deploy the social...
Folder option is not working for the link in selected text style toolbar on the page fragments
Issue In the content page, while trying to add the link for the text in the paragraph component by editing it, the folder option is not working in the toolbar. Steps to reproduce the behavior: In [vanilla bundle DXP 7.2 FP4, create a new Content Page and edit it From the right-side...
"Invalid attempt to spread non-iterable instance" error when saving Instance Settings
Issue When working on a Liferay instance fronted by a web server, customers may experience the inability to save any changes in the Control Panel > Instance Settings sections. The attempt to save will fail with error Invalid attempt to spread non-iterable instance in the browser's...
Form embedded in web content template is disabled, not working
Issue 1. Create a new Form: Add 3 text fields: Firstname, Lastname, Email. 1 'Select From List' field for Nationality (e.g Indian, Saudi Citizen), and an Upload field named Upload CV. 2. Create a Web Content Structure having 2 Text fields named "Title" and "Subtitle" and an HTML field....
Cannot save identical content in localization of a field
Issue Users cannot save identical content in the localization of a field. Steps are as follows: Create an article using the basic web content structure Write "Test" in the content field and publish  Add a translation (for example Spanish) and change the content field value to "Test ES"...
Admin is unable to Impersonate User with NoSuchGroupException
Issue The Admin is unable to impersonate certain user with the following error: NoSuchGroupException: No Group exists with the key {companyId=20155, classNameId=20005, classPK=20555} Environment Liferay Portal 6.2 Resolution One possible reason for this error is because the user's group...
Unable to add multiple questions in one Poll
Issue Is it possible to add multiple questions in one Poll? Environment Liferay DXP 7.2 Resolution To add multiple questions in one Poll is not currently supported in Liferay DXP 7.2. It can be achieved by adding two separate Polls and add one question per poll. Or, as an alternative,...
No administrative options can be accessed when an F5 load balancer is in front of Liferay forcing a secure protocol
Issue When a F5 load balancer is in front of Liferay and is forcing a secure protocol, no administrative options can be selected and accessed. On Liferay the following options are configured on the portal-ext.properties web.server.https.port = 443 web.server.host = [A host is specified...
Liferay sends email notification with port number next to website address
Issue When receiving Liferay email notifications (for example: New account Created, Password reset link, etc ...), users may notice the app server's port number appended to the website domain, for example: www.myliferayportal.com:8080 Environment Portal 6.2 Liferay DXP 7.0+ Resolution...
"Problem with the configuration: Unknown release in folder ..." when patching the source code
Issue When patching the source code, customers may receive the error: "Problem with the configuration: Unknown release in folder ..." Environment Liferay DXP 7.1+ Resolution Have a usable ReleaseInfo.java file taken from liferay-dxp-src/portal-kernel/src/com/liferay/portal/kernel/util/...
Indexing is taking too long
Issue Reindexing is taking or has taken too long to finish. Environment Liferay DXP 7.0+ Resolution If reindexing is deemed slow or is still ongoing (the 2-arrow icon can be seen at the top right), it may have gotten stuck. This can be checked in the following ways: Activate the DEBUG...
Google PageSpeed Insights (Mobile) results for a Liferay DXP site have a low score
Issue After submitting your Liferay site to the Google PageSpeed Insights tool, a low score for Mobile will be returned, flagging issues on aggregated resources as: - Eliminate render-blocking resources - Remove unused CSS Environment Liferay DXP 7.0+ Resolution Upgrade to the latest fix...
Importing a third-party JS package with liferay-npm-bundler will result into "Cannot use import statement outside a module"
Issue When adding and importing a third-party package dependency to a Liferay NPM module made with the Liferay Bundler (for example, npm Angular Portlet Template, the following errors may be observed in the server/browser's console: Uncaught SyntaxError: Cannot use import statement...
Workflows - Supported Statuses
Description Workflows on Liferay give the possibility of running assets like web content articles, wiki pages, or even users, through pre-determined review processes.  For this you can utilize workflow statuses. Let's say, you, as an Administrator, want to have control over all the...
aui-io-request throws io ... is not a function
Issue When using a code similar to the below: AUI().use('aui-io-request', function(A){} The browser's console will throw this error: Uncaught TypeError: "io.upload is not a function" Environment Liferay DXP 7.2 Fix Pack 2+ Liferay DXP 7.3 Resolution Add io to theaui:script tag's...
License files containing '-ext' will result in error
Issue When deploying a license XML file which contains the string '-ext', an error will appear showing the following: 12:28:30,346 INFO [com.liferay.portal.kernel.deploy.auto.AutoDeployScanner][BaseDeployer:863] Deploying license-portalproduction-extension-6.2ee-test.xml Expanding:...
Form data is not captured when using Liferay Form embedded in the external Website
Issue After embedding Liferay form in the external website (for example, a plain HTML website), the form data is not captured after submitted successfully. Environment Liferay DXP 7.1 Resolution One possible reason for the Form data can not be captured is because a cookie got blocked. It...
When saving configurations, only the information in the current page/tab will be saved
Issue When editing configurations on a different page/tab, only the information in that current page/tab will be saved. For example: Access to edit a User and add some middle name. Move to another tab, such as Roles. Save the form If you access again to edit that user you will see there...
Resolve the error "Load timeout for modules..."
Issue I wanted to publish the comment to reply to a thread inside the category of the message board but it failed when my internet connection was slow. I also observed an error "Load timeout for modules..." in the developer's console of the browser. Environment Liferay DXP 7.2 Resolution...
How do I change the default permissions assigned automatically to guests and site members when creating a new document folder?
Issue By default, when from the control panel someone creates a folder inside the document library the default permission is that everyone can see the folder (Guest User) and also that site member has other permissions to this new folder, like create document or create subfolder. The...
Important pointers and configurations for the scheduled web content
Issue The web content is not published based on the scheduled date and time.  Concern about the behavior to check how it works Steps to reproduce: Started the DXP 7.0 vanilla bundle Create new web content by providing the title, fill the content field Under the schedule session, fill the...
Can I use JDK 11 for compiling Liferay DXP Projects?
Issue The Compatibility Matrix for versions 7.0 until 7.3 under the heading JDK mentions Java 11 but says: "JDK Certification is for runtime only. JDK 8 is required to build or compile Liferay DXP Projects" For 7.4 the message is: "JDK compatibility is for runtime and project compile...
Why my custom theme is longer applied to web contents when editing or previewing them on Liferay DXP?
Issue On Portal 6.2, my custom theme was applied to web contents, even when editing or previewing them: why is this no longer working on Liferay DXP 7.0+? Environment Liferay DXP 7.0+ Resolution On Liferay DXP, please use the new concept of Page Fragments in order to achieve the same 6.2...
What happened to the taglib on 7.1?
Issue Using the <liferay-ui:calendar /> taglib on 7.1 will no longer work as it used to do on Portal 6.2 or Liferay DXP 7.0 Environment Liferay DXP 7.1+ Resolution <liferay-ui:calendar /> was deprecated as of 7.0.x and removed as of 7.1.x. with no direct replacement, this was because...
Resolving Inaccuracies and Discrepancies in Search Results
Issue Search results are providing information that should not be made available to the user performing the search such as: The total count of search results is inconsistent with the actual number of results displayed (i.e. bottom of page displays "Showing 1 to 5 of 16 entries" when...
Basic setup and tools to debug Elasticsearch queries
This article is a basic guide on how to view the queries Liferay produces and provide ways that developers can understand the results retrieved from Elasticsearch. These recommendations assume you are working in a development environment. Three basic ways to track what is happening...
Dynamic including and importing Javascript files
Issue What are the differences in the usage of javascript.barebone.files and javascript.everything.files across Liferay versions? Environment Liferay DXP 7.0+ Resolution Importing Javascript files in Liferay 7.0 On Liferay 7.0 there are the javascript.barebone.files and...
Staging History deleted after a few days
Issue After a few days, past Staging publication records disappear from the history list located in Site Administration > Publishing > Staging  Environment DXP 7.2, DXP 7.1, DXP 7.0 Resolution By default, Liferay is configured to keep the latest 50 staging records, including processes...
After upgrading to Liferay DXP 7.X, Searches are not returning any results
Issue After upgrading to Liferay DXP, we are not able to perform successful searches. For example, when searching for Web Content articles that exist, no results are returned Environment Liferay DXP upgraded from a previous version of DXP or Portal Resolution During the upgrade, one of...
How to set different favicons on different sites on the same Liferay instance
Issue Is there a way to set different favicons on different sites on the same Liferay instance? Environment Liferay Portal 6.2 Liferay DXP 7.0+ Resolution The easiest, supported and recommended approach would be to create one theme for each site and then apply it to the pages of that...
Submitting a Document with the same name results in an error and losing the file from the form field
Issue When you submit a file in the Documents and Media portlet that has the same title as a different file, an error is produced that prevents you from submitting it. When this happens, the file is lost from the form field because the page is reloaded. For security reasons, we are...
Liferay redirects to iframe source URL upon logging in
Issue After adding an Iframe to a Liferay page and set the Source URL of that Iframe to e.g. /web/guest/page2, Liferay will redirect to /web/guest/page2 when logging in through the Welcome homepage. Environment Liferay Portal 6.2 Liferay DXP 7.0+ Resolution The above has to be considered...
Custom Facet does not work with custom field (expando) created as 'searchable as keyword'
Issue Create a custom field for Web Content Articles name: mycustomfield type: text area set it 'searchable as keyword' Create a web content article and populate mycustomfield with any string (abc) call http://localhost:9200/_mapping/LiferayDocumentType?pretty to get the non-analyzed...
CSS calc() incorrect minification when css.fast.load=true
Issue When using the calc() function in a css file, e.g.:  calc(var(--elem-height) + 1px) the minifier inserts incorrect spaces after deployment, so the file cannot be interpreted: height: calc(var( - - elem - height) + 1px); Environment Liferay DXP 7.0 Resolution Please contact the...
Reset the admin user password
Issue How to reset the admin password? Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution Using " Forgot Password" in the "Sign in" portlet Note: Please make sure the admin user email id should be valid to receive the email and also the...

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