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JQuery does not work when enabled in Update 26
legacy Troubleshooting
Issue JQuery does not work when enabled if Liferay DXP 7.4 Update 26 is installed. It was working at least up til Update 23 When JQuery is enabled in the Control Panel, if web content is added that contains the following script, the content does not display.  <div id='temp'></div>    ...
.heic format cannot be previewed
legacy Troubleshooting
Issue The preview of an uploaded image with the .heic extension fails. Steps to Reproduce: 1) Start a Liferay server 2) Setup and enable ImageMagick (with HEIC support) 3) Navigate to System Settings > Adaptive Media > Images  3.1) Add an entry for Supported Mime Type: image/heic  3.2)...
The .heic file format is not supported in profile image
legacy Troubleshooting
Issue Issues while uploading a profile photo taken with an iPhone camera since the extension is .heic, which causes errors. Even if tried to upload via control panel options, the issue may persist with the same extension files. 1) Start Clean instance of Liferay 7.2 2) Update...
Liferay SaaS Default Session Timeout
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue What is the default value for user session timeout on Liferay SaaS? Environment Liferay SaaS DXP 7.4 Resolution The default session...
Bulk assign workflow tasks
legacy
Issue Is it possible to bulk assign workflow tasks? Resolution After LPS-97668 it's possible to bulk assign workflow tasks, but only using Workflow Metrics functionality. More information about it in Workflow Metrics: Reports Assigning workflow tasks from My Workflow Tasks is currently...
Can I edit a previous version of a web content article?
legacy
Issue We have a web content on a page where the last version (1.1) was expired, therefore we see the latest approved version (1.0) displayed When we edit the web content from the portlet, we expect to have the latest approved (1.0) version be opened to edit, however, we get the expired...
Page Tree Search results difficult to read when using a custom theme
legacy Troubleshooting
Issue When searching in the page tree, the results are formatted in such a way that they are difficult to read and select the correct item from them. This happens when there are several levels of child pages in the tree and a custom theme is applied, which is generated with the Liferay...
Structures and Templates are included in the exported LAR even though the export options excluded Structures and Templates
legacy
Issue Structures and Templates are included in the exported LAR even though the export options excluded Structures and Templates Given that we have a Web Content article that is using a custom structure and template, if we create a Web Content export which excludes Structures and...
How to check portlet additions from log history
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue Users with a certain level of privileges are free to add portlets, but is...
How to fix widget size on content pages
legacy How To
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue Due to the site layout, the vertical size of the widget needs to be fixed...
Character strings that cannot be used in the name of the site
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue What character strings cannot be used in the name of the site?...
Many white spaces when looking at the page's source code
legacy Troubleshooting
Issue If the page is associated with a Master Page template that contains a Documents and Multimedia widget, when we look at the source code of the page, there are many white spaces. We added the property com.liferay.portal.servlet.filters.strip.StripFilter=true to the...
Integrating AlloyEditor fields in AUI forms
legacy How To
Issue CKEditor textareas are usually introduced in JSP pages by calling the taglib InputEditor: <liferay-ui:input-editor contents="<%= HtmlUtil.escape(title) %>" editorName="ckeditor" name="titleEditor" onChangeMethod="OnChangeTitle" placeholder="title" required="<%= true %>"...
Differences between manual and automatic fragment propagation for resources
legacy
Issue If you have a fragment with some resources, you can either import them on the UI each time you want to update it, or you can deploy them by placing the zipped fragment into the <liferay-root>\deploy folder. Are there any differences between using the 2 options? Environment DXP 7.3...
The maximum number of submissions allowed for this form has been reached
legacy Troubleshooting
Issue I have a form with an Upload field on it and sometimes I get this error under that field: "The maximum number of submissions allowed for this form has been reached" Environment DXP 7.3 DXP 7.4 Resolution There is a limit for how many submissions a guest user can do for a form with...
Add workflow button is not present in Process Builder
legacy
Issue Going to Control Panel > Workflow > Process Builder the add button is missing.   Environment Liferay DXP 7.3   Resolution This is the expected behaviour since users with permission to edit or publish workflow definitions can add Groovy scripts to the workflow. Access to the...
How can I disable document versioning?
legacy How To
Issue I'd like to disable document versioning (so that every document has only one version) Environment 7.2+ Resolution You cannot disable versioning altogether, per se, but you can reach an equivalent result by limiting the maximum number of document versions to 1. This means that...
Restore process is stuck at xx % in trial environment
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The restore process will not complete in our trial environment When restoring our sandbox environment from a backup, the process only...
Cannot assign roles unless the User role has permission to view the Administrator role
legacy Troubleshooting
Issue No new roles can be assigned if the User's View permission on the Administrator role is revoked. Steps to reproduce: 1) Startup Liferay server 2) Log in as your administrator 3) Create a role, call it 'testRole' for example and give it the following permissions: Portal: View...
Assign a Display Page Templates to multiple Web content after migrating from a previous version of DXP 7.1
legacy Troubleshooting
Issue In versions prior to 7.1 there were no Display Page Templates to use with web contents. After migrating to 7.1+, we can create a default Display Page Template associated to an existing web content structure from Design > Page Templates > Display Page Templates. If we edit an...
Custom domains do not accept wildcard
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After modifying the webserver service to add new custom domains, the server doesn't start. The changes were added to the LCP.json...
Unable to create Private pages in DXP 7.4
legacy How To
Issue Unable to find Create Private Page options in DXP 7.4 Environment Liferay DXP 7.4 Resolution Starting from Liferay DXP 7.4 U22 & GA 22 our product team has deactivated the Private pages of any fresh installation. Moving ahead, “Public Pages” are just “Pages”. However, if required,...
Cumulative Layout Shift (CLS) improvement for IMG tag
legacy
Issue When uploading an image in Liferay, the image is rendered with something like this: <img src="/documents/20124/0/LBDLC.png/02956bfc-f95b-cf02-fb01-70e339ba332b?t=1614666679643" alt="the description"> The IMG tag does not include the dimensions such as height, width, and CSS aspect...
Will page comments be deleted after time or when reaching a storage limit?
legacy
Issue Are there any settings that regulate retention of comments? In other words, how many comments can be stored for a page before they are deleted automatically? Environment DXP 7.2 Resolution There is no automated 'housekeeping' function that deletes old comments or any maximum limit...
How do you edit robots.txt for virtual host public pages?
legacy Troubleshooting
Issue We are trying to edit the robots.txt file through public pages, but we are getting the following message: 'Please set the virtual host before you set the robots.txt'. We are using one instance with two sites and have defined in apache two servers with the appropriate re-directions,...
Rating does not work on the Asset Publisher
legacy Troubleshooting
Issue I have an issue with the Asset Rating. I create web content or any asset that can be rated. I place an Asset Publisher on a page to display the content. I enable the ratings on the Asset Publisher. When I rate the displayed article, I receive a JS error, and after refreshing the...
Liferay Server Fails to Start Due to OutOfMemoryError: unable to create new native thread
legacy Troubleshooting
Issue The Liferay DXP server fails to start. The log files contain the following error message: ERROR [...][...] failure submitting task to thread pool java.lang.OutOfMemoryError: unable to create new native thread Clearing the osgi/state, tomcat_home/work and temp directories does not...
Account Roles Are Not Visible After a LAR File Import
legacy Troubleshooting
Issue After exporting roles via a LAR file and importing them into a new environment, Account Roles are not visible under the Account Roles tab in Control Panel > Users > Roles Regular Roles and Site Roles from the same LAR file are imported and displayed correctly. Environment Versions...
How to View Highlighted Changes for Pages in a Publication
legacy How To
Issue When reviewing changes for a page within a Publication, it is not immediately clear how to view the highlighted differences (additions/deletions) in a unified view, similar to the functionality available for Web Content. Environment Liferay DXP 2025.Q1+ Resolution Liferay DXP...
Field groups in Web Content Structures become Field Sets after Import or Modification
legacy Troubleshooting
Issue When a web content structure containing a field group is imported via a LAR or JSON file, the field group is converted into an uneditable, referenced field set. This issue also occurs when modifying and saving an existing structure that contains a field group. As a result, the...
SCIM Support for Microsoft Entra ID
legacy
Issue Is there complete out-of-the-box SCIM support for Microsoft Entra ID in Liferay DXP? Environment Versions before 2025.Q2.0. Resolution Full support for Microsoft Entra ID with Liferay's SCIM functionality was introduced in the 2025.Q2.0 release. Prior versions, including 2025.Q1,...
Publication shareable link and email link do not automatically select the publication that needs work/review
legacy
Issue When using publications and collaborating with other users. The link shared via publication email does not select the publication that needs reviewing/collaboration. The user needs to manually select the publication from the list of publications. If there are many publications that...
User ID's and Emails populating due to SSTI vulnerability
legacy Troubleshooting
Issue We've found an undesirable behvavior when using new widget templates on a page. When using the expandoColumnLocalService.CTPersistence.openNewSession(null) function, the the direct SQL query execution within the template itself, bypasses the standard access controls and exposes...
Is it possible to configure a custom page for the 403 error using Utility Pages?
legacy
Issue I am trying to add a new Utility Page for a 403 (Forbidden) error, but the only options available are for 404 (Not Found) and 500 (Internal Server Error). I would like to know if it is possible to create a custom error page for the 403 error using the Utility Pages feature....
Client Extensions not working on Non-Primary Virtual Instances on PaaS
legacy Troubleshooting
Issue When deploying Client Extensions (CX) to a Liferay PaaS environment with multiple virtual instances, the CSS and JavaScript files for extensions on non-primary instances fail to load. This results in unstyled components and 404 errors in the browser console for these resources....
Is it Possible to Require an Administrator to Enter Their Password When Changing a User's Password?
legacy
Issue When I want to updates a user's password as an administrator, the system does not require to re-enter my own password for authentication. This is inconsistent with other actions, such as updating a screen name or email address, where password verification is required.  Is it...
This version of MySQL doesn't yet support 'existing primary key drop without adding a new primary key
legacy Troubleshooting
Issue We are upgrading from liferay-dxp-tomcat-2023.q4.4 to liferay-dxp-tomcat-2025.q1.15-lts. Currently we are using Mysql 8.0.41-azure on our server which is compatible with liferay-dxp-tomcat-2025.q1.15-lts.   Liferay Version: 2025.Q1.15 Database: MySQL 8.0.41-Azure Upgrade Tool:...
How to Migrate from Advanced File System Store to Google Cloud Storage
legacy How To
Issue When using the Advanced File System Store for the Document Library, what is the correct procedure to migrate to Google Cloud Storage (GCS)? This includes understanding if the migration is a direct process and whether file transfers are manual or automatic. Environment Liferay...
Customizing pagination delta values at instance/site level
legacy How To
Issue The pagination options for search results (e.g., the number of items displayed per page) are controlled globally by the search.container.page.delta.values property in the portal-ext.properties file. Since this configuration affects the whole environment, Is there any alternative or...
Fieldsets with Custom Names Disappear When Filtering by Translation Status
legacy Troubleshooting
Issue In the web content editor, fieldsets that do not follow the default naming pattern (e.g., Fieldset1234) are hidden when filtering by "Untranslated" fields. This issue is caused by a regex that incorrectly assumes all fieldsets adhere to a specific naming convention, which may not...

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