Submit Feedback
Legacy Knowledge Base
Published Jul. 2, 2025

Restore process is stuck at xx % in trial environment

Written By

Phil Chapman

How To articles are not official guidelines or officially supported documentation. They are community-contributed content and may not always reflect the latest updates to Liferay DXP. We welcome your feedback to improve How To articles!

While we make every effort to ensure this Knowledge Base is accurate, it may not always reflect the most recent updates or official guidelines.We appreciate your understanding and encourage you to reach out with any feedback or concerns.

Legacy Article

You are viewing an article from our legacy "FastTrack" publication program, made available for informational purposes. Articles in this program were published without a requirement for independent editing or verification and are provided"as is" without guarantee.

Before using any information from this article, independently verify its suitability for your situation and project.
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM).

Issue

  • The restore process will not complete in our trial environment
  • When restoring our sandbox environment from a backup, the process only gets to xx %

Environment

  • Liferay SaaS (trial account)

Resolution

  • For trial accounts, there is a fixed database storage size of 10GB.
    (This value is 100GB for non-trial accounts.)
  • Please make sure that the database size is within the trial limit. Trial accounts are not meant for big databases or heavy loads.

Additional Information

  • If the backup is within maximum limits and the problem persists, make sure that the backup can be restored locally.
  • If the local restore is successful, next try to restart the Backup, Liferay and Database services. When they are at a ready state, proceed again with the restore process.

 

Did this article resolve your issue ?
Legacy Knowledge Base
Did this article resolve your issue ?