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Upgrade Tool in 2023.Q3.1 Bundle uses Wrong Version of Tomcat
legacy Troubleshooting
Issue When upgrading to 2023.Q3.1 Quarterly Release, the wrong version of Tomcat is suggested by the Upgrade Tool as below: Please enter your application server directory ([Your Liferay Home]/tomcat-9.0.80): Environment...
Which Liferay version should I use in gradle.properties for the 2023.Q3 Quarterly Release?
legacy How To
Issue Which version do I need to use for the liferay.workspace.product= property in gradle.properties for Liferay Workspace? Environment Liferay Workspace Liferay DXP 2023.Q3 Resolution As of Oct. 20, for...
What values are permitted for p_p_state?
legacy
Issue What are the valid values for p_p_state? What happens if any other value is entered? Environment Liferay DXP 7.4 Resolution When examining the LiferayWindowState class, we can see that the parameter allows the...
Apache Active MQ
legacy
Issue Does Liferay use Apache Active MQ?   Environment Liferay DXP 7.0 - 7.4   Resolution Liferay DXP products do not include any component from Apache Active MQ.     , content: Issue Does Liferay use Apache Active MQ?  ...
How to retrieve the Structured Content expiration date using Headless Delivery Api Rest Application
legacy
Issue I want to retrieve the Structured Content expiration date using Headless Delivery Api REST application. Environment Liferay DXP 7.4 Liferay DXP 2023.Q3 Resolution Unfortunately, the expiration date is...
Cannot insert the value NULL into column 'classNameId'
legacy Troubleshooting
Issue During an upgrade process, you might encounter an issue where the following error occurs: ERROR [main][BatchingBatch:134] HHH000315: Exception executing batch [java.sql.BatchUpdateException: Cannot insert the...
Client-Extension gets created with an empty folder using Blade CLI
legacy Troubleshooting
Issue I would like to create new Client-Extension modules using Blade CLI When I create a new workspace and run the command blade create client-extensions, I get the message "Successfully created project...
How to define SEO friendly urls for the categories?
legacy
Issue When a category is added, friendly URLs are generated, however, if other languages/translations are added later, or if the category name changes, the new modifications/additions are not reflected in the...
How to invite multiple users to calendar event
legacy
Issue Steps taken: 1. Drag and drop the calendar on a page. 2. Create a new event by clicking the 'Add Event' button. 3. On the Add Event page, there is a section 'Invitations' from where we invite users. 4. In...
Enabling agent and adding packages in Bootdelegation properties to monitor Liferay application
legacy How To
Issue Enable Java agent (AppDynamics) on Liferay for monitoring the Liferay application. Required to add the packages from the agent to the...
Liferay 7.1 is not compatible with MySQL 8.1
legacy
Issue Liferay DXP 7.1 is only compatible with the MySQL 5.7 version, not with MySQL 8 as per the compatibility matrix. Environment Liferay DXP 7.1 Resolution There is a feature request submitted for this task that...
Freemarker templates and httpUtil errors
legacy Troubleshooting
Issue When upgrading to Liferay DXP 7.4+ from 7.3 or prior versions, we have found some issues regarding httpUtil class. While the class is still available, but its methods are not. An example error could be the following one:...
Custom deployment error "Require-Capability: osgi.ee=JavaSE"
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Cannot deploy a custom module due to the...
Will the uploaded files get written to the tomcat /temp directory before moving to DB if setting dl.store.impl=com.liferay.portal.store.db.DBStore
legacy
Issue When setting the following property, whether the uploaded files will be written to the tomcat /temp directory before moving to DB. dl.store.impl=com.liferay.portal.store.db.DBStore Environment Liferay DXP 7.2...
java.lang.StackOverflowError while upgrading caused by getSuperLocale
legacy Troubleshooting
Issue Upgrading the database with the database upgrade tool fails, with the following (or similar) messages in the logs INFO  [main][UpgradeProcess:145] Failed upgrade process...
Headless API call returns 500
legacy Troubleshooting
Issue When performing a request to the Headless API without authentication, it throws a 500 error code. Steps to reproduce: 1. Perform a GET request to...
Search Blueprints feature is not shown in Liferay
legacy Troubleshooting
Issue According to this documentation, Search Blueprints, the Search Blueprints functionality is available in DXP 7.3 starting with Update 6. However, after installing DXP 7.3 Update 6, the Search Blueprints...
Deploying DXP 7.4 on JBoss EAP 7.4.0
legacy How To
Issue This article outlined the detailed steps to deploy Liferay DXP 7.4 on JBoss EAP. Environment Liferay DXP 7.4 JBoss EAP 7.4.0 Resolution JBoss_Home/Liferay_Home contains jboss-eap-7.4 folder which is shown below...
When creating a Panel App Module, the instance becomes unresponsive
legacy Troubleshooting
Issue When trying to create a Panel App Module, the portal instance becomes unresponsive after signing in.  Environment DXP 7.4 Resolution This issue will be fixed in LPS-186113 and is caused by the conversion of...
Why I can see a document if I don't have permission in a parent folder and permissions inheritance is enabled?
legacy
Issue In a portal with the structure Folder1 > Folder2 > Folder3 > Document and below permissions: Folder1: Subscribe, View, Access Folder2: No permissions Folder3: Subscribe, View, Access Document: View,...
How can I know what third party libraries Liferay uses?
legacy
Issue I wonder what third party libraries's versions are distributed with Liferay. Environment N / A Resolution The file 'versions.html' included in a Liferay bundle enumerates the 'Third Party Software List' ....
Liferay's Upgrade Tool isn't compatible with JNDI
legacy Troubleshooting
Issue When trying to upgrade our Liferay environment when using JNDI, normal upgrade tools don't work. What would be another method to update our Liferay environment without using the normal upgrade tools? ...
Blank screen when downloading a folder as a zip file from the document library, when the title contains special characters
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When trying to download a folder containing...
"java.sql.SQLSyntaxErrorException: Specified key was too long; max key length is 767 bytes" is thrown when upgrade Liferay
legacy Troubleshooting
Issue I tried to upgrade the portal from DXP 7.3 U33 to DXP 7.4 U92, but the process failed. The upgrade logs show this message: ERROR [main][UpgradeStepRegistratorTracker:187] Failed upgrade process for module...
Remote Apps feature not available in Liferay 7.4
legacy
Issue We installed Liferay 7.4 and didn't find the Remote App feature in Control Panel. Do we have to enable that feature or was it removed for some reason? Environment DXP 7.4 U61+ Resolution Looking...
Configure New Relic in Liferay PaaS
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Note: New Relic is a third party monitoring tool, use this...
Upgrading Liferay using a JNDI connection
legacy Troubleshooting
Issue When trying to upgrade a Liferay environment using a JNDI connection to the database the upgrade fails and produces errors.  Auto upgrade portal properties ("upgrade.database.auto.run=true" and...
The search does not return the page
legacy Troubleshooting
Issue The search does not return the page Steps to reproduce: 1. Create a Minium site 2. Navigate to Commerce>Channels >Minium Site Portal 3. Go to the tab Product/Category display pages 4. Click “Choose” on the...
GZIP filter disabled by default
legacy How To
Issue GZIP filter is not enabled after upgrading from DXP 7.0. Environment DXP 7.0, 7.1, 7.2, 7.3, 7.4 Resolution This functionality has been disabled due to the potential security risk over HTTPS. ...
Log4J 2 is required
legacy Troubleshooting
Issue When system starts, following error message is showed in the log: ERROR [Start Level: Equinox Container: 6841ecc3-6984-4344-8287-86848c86a132][Log4jConfigUtil:53] Log4J 2 <Configuration> is required...
Error updating DXP 7.4: Major upgrade finished with result failure
legacy Troubleshooting
Issue We are updating DXP 7.4 from Update-X to Update-Y following this article https://help.liferay.com/hc/es/articles/4415761553677 Also we followed this article too:...
Multiple Nullpointer warnings while upgrading in DDMFieldUpgradeProcess
legacy Troubleshooting
Issue Many warnings appears while upgrading Liferay DXP 7.4 from previous versions, affecting the DDMFieldUpgradeProcess (v4_1_0): INFO [main][UpgradeProcess:118] Upgrading...
Custom Service builder cannot satisfy some dependencies when Liferay-Require-SchemaVersion is not present or incorrect
legacy Troubleshooting
Issue Dependency issues when deploying a custom Service Builder module, because Liferay-Require-SchemaVersion is missing or not correct. Some issues are found after running ds:unsatisfied in the GoGo...
Error: Could not find or load main class when upgrading Liferay version using Upgrade Tool
legacy Troubleshooting
Issue When attempting to upgrade the Liferay version using the Upgrade Tool users are met with the following error message: "Error: Could not find or load main class [class name]", and the upgrade fails to...
SOAP service list API is exposed to non-authorized guest users
legacy Troubleshooting
Issue SOAP service list API found at http://[host]:[port]/api/axis is exposed to external guest users even with it configured to display locally only. The following property is set in portal-ext.properties:...
Is JDK 17 supported by Liferay?
legacy
Issue We would like to use JDK 17 but we see that it is not listed in the Compatibility Matrix Environment Liferay DXP 7.0+ Resolution JDK 17 is not supported as of yet. However, it is already being considered The same...
Manually Installing Liferay Connector to SAML 2.0
legacy How To
Issue We need to manually install and/or update the Liferay Connector to SAML 2.0. This is primarily done for security reasons, such as a Liferay bundle being firewalled off the internet.  Environment DXP 7.3...
StackOverflowError related to locales during upgrade
legacy Troubleshooting
Issue You might encounter an issue where you receive a StackOverflowError during your upgrade process, such as this: ERROR [main][ROOT:56] bundle com.liferay.portal.verify.extender:7.0.24...
Error updating DXP 7.4: Upgrade process failed or upgrade dependencies are not resolved
legacy Troubleshooting
Issue We are updating DXP 7.4 from Update-X to Update-Y following this article https://help.liferay.com/hc/es/articles/4415761553677 But when system boots with the Update-Y installed, following message is showed in...
Unable to see upload option under 'Talend' tab
legacy Troubleshooting
Issue The user is not able to see the upload option for the file in the 'Talend tab' of the job scheduler. Steps to reproduce: Start DXP server Navigate to Control Panel > Job Scheduler Click on the add button to...
The custom scheduler is not working after upgrading from 7.4 U62 to U90
legacy How To
Issue We have written a scheduler which works perfectly in 7.4 U62, but when we updated our bundle to 7.4 U90, it is not working.    Environment Liferay DXP 7.4   Resolution Due to the changes by LPS-176754, please adapt...
"HTTP/1.1 413 Request Entity Too Large" Error encountered when reindexing
legacy Troubleshooting
Issue We encountered the error below while reindexing:  Error reindexing all com.liferay.journal.model.JournalArticle for company: 10157 com.liferay.portal.kernel.log.LogSanitizerException: java.lang.RuntimeException:...
Error ORA-01461 and Oracle ojdbc11.jar version
legacy Troubleshooting
Issue During upgrade to DXP 7.4 using an Oracle database, some errors happen with this pattern: ... ORA-01461: can bind a LONG value only for insert into a LONG column_ ... Environment Liferay DXP 7.4 ojdbc11.jar...
How to reduce disk space used by Document previews
legacy Troubleshooting
Issue We have noticed that half of the backup size corresponds to Document previews from the Document Library. Is there a way to clean up these files and reduce the backup size? Environment Liferay DXP 7.1 Liferay...
Interval is either equal or less than 0 error during upgrade
legacy Troubleshooting
Issue You might encounter the following error during upgrade attempt to Liferay DXP 7.4 U69+: ERROR [main][ROOT:47] bundle com.liferay.portal.scheduler:8.0.32...
SQLException: Index column size too large. The maximum column size is 767 bytes.
legacy Troubleshooting
Issue I used a copy of Production database (MySQL) to test upgrading from Liferay 7.4 U62 to U90. The upgrade was failed with the following error: INFO [main][UpgradeProcess:118] Upgrading...
Portal stuck on startup at 'Starting initial bundles'
legacy Troubleshooting
Issue When trying to start Liferay, the starting process gets stuck at : 'Starting initial bundles'.  Environment Liferay DXP 7.2 with a database connected Resolution Restarting the database server and the portal...
Users are getting different behaviors when accessing different URLs as their virtual hosts
legacy
Issue The environment is set up so that 2 different domains are acting as their virtual hosts When a user accesses one domain and logs in, and then switches to the other domain name, they find that user sessions are...
AnalyticsEventModelImpl error during upgrade via Liferay Upgrade Planner
legacy Troubleshooting
Issue While upgrading using Liferay Upgrade Planner, the AnalyticsEventModelImpl.java class encounter some errors The following errors are readable:...
I cannot update the Payment status of an Order through PATCH request
legacy Troubleshooting
Issue Order Payment status does not change after sending a PATCH request, for example: { "paymentStatus": 1 } Environment Liferay DXP 7.4 Resolution The observed behavior is a known bug which is addressed...
The Look and Feel Configuration is not accessible for Remote Apps
legacy Troubleshooting
Issue After creating and deploying a Remote App onto a Widget Page, the Look and Feel configuration for the deployed app is not accessible (as seen in the following image): Environment Liferay DXP 7.4 Resolution Upgrade...
SchedulerEngineHelper changes
legacy How To
Issue The register() and unregister() methods have been removed from SchedulerEngineHelper therefore you might encounter some issues in your code after you upgrade to a recent version Environment Liferay DXP 7.4...
Can we set different instance configurations on sites?
legacy
Issue Can we have different instance level settings like One-Time-Password or Multi-Factor Authentication configurations applied on different sites in the same virtual instance? Environment DXP 7.3+ Resolution The...
Is API versioning supported in Liferay headless Framework
legacy
Issue Is API versioning supported in Liferay headless Framework? Environment Liferay DXP 7.3 Resolution API versioning is supported in Liferay Headless Framework. As an example, there're two versions of the...
ERROR: aggregate functions are not allowed in UPDATE Position: 54 when upgrading a PostgreSQL database
legacy Troubleshooting
Issue During the upgrade progress to 7.4 a fatal error occurs in process com.liferay.portal.upgrade.v7_4_x.UpgradeCompanyId: INFO  [main][UpgradeProcess:145] Failed upgrade process...
Cannot install Liferay Push on DXP 7.0
legacy Troubleshooting
Issue Trying to install Liferay Push from Apps > Store Getting the error that it failed to complete and in the logs you get: Caused by: com.liferay.portal.lpkg.deployer.LPKGVerifyException: LPKG validation failed...
Non-Liferay Users Cannot Use Their Domain in Setup Wizard
legacy Troubleshooting
Issue We just ran a fresh install of Liferay and are seeing the following error in the logs: WARN [http-nio-8080-exec-5][PortalImpl:6760] null java.lang.IllegalStateException: Unable to get default company ID ...
Upgrade Error DDM Forms Replacing Polls
legacy Troubleshooting
Issue We are running an upgrade from Liferay 7.0 to 7.4 and observing the following error in the log: WARN  [main][BasePortletIdUpgradeProcess:511] null com.liferay.portal.kernel.log.LogSanitizerException:...
Unable to use /expandovalue/get-data method
legacy Troubleshooting
Issue When using the JSON Web Service API, to get the values for multiple column names, we find that filling the columnNames field on get-data Method does not yield any of the expected data. Any values input into the...
Disabling jQuery breaks Control Panel and Login Portlet
legacy
Issue After disabling jQuery in DXP 7.2, it is no longer possible to close the control panel, expand the "Users" and other sections, and the login portlet breaks as well, resulting in reduced portal...