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Published Sep. 10, 2025

Application Server Times Out While Downloading/Uploading Documents

Written By

Christopher Lui

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When uploading documents larger than 3Mb via web call, an error may be thrown:

13:45:27,141 INFO [PortalImpl:4366] Current URL /documents/10162/179749/Certification+Tracking+Database+CSC+v2.0+Production.zip generates exception: null
13:47:20,403 WARN [StreamUtil:85] ClientAbortException: java.net.SocketException: Software caused connection abort: socket write error
ClientAbortException: java.net.SocketException: Software caused connection abort: socket write error

 

Resolution

This particular error indicates that Tomcat had a connection, but was cut-off by the other device. Check to see if you have a firewall or load balancer timeout setting that is prematurely ending the connection.

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