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Auditing of Site Memberships: Adding/Unassigning UserGroupGroupRoles

Issue We have found that groups of users are able to assign and unassign site roles to User Group memberships. Is there a way to audit role assignment changes? Environment DXP 7.4 Resolution As of now, there is no...

"Unable to get recent groups" error is thrown in the logs for Guest users with specific permission

legacy Troubleshooting

Issue Liferay DXP 7.4 U92 starts up with the following error: ERROR [http-nio-8080-exec-2][RecentGroupManager:94] Unable to get recent groups java.lang.NullPointerException: null at...

"The requested resource could not be found" errors

legacy Troubleshooting

Issue The requested resource could not be found errors can be observed with my profile and my dashboard or let's say users cannot access their own personal pages. Steps to reproduce: 1) Set up a clean instance of...

When editing the code editor in the dispatch details tab, is it possible to register in JSON format?

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us....

Is there any risk in the time zone change?

legacy

Issue We want to change the time Zone from GMT+2 to GMT+3. Does this change have any impact or risk on the production environment? Environment Liferay DXP 7.2 Resolution Our suggestion is not to change...

Unable to delete an Account entry

legacy Troubleshooting

Issue When navigating to Control Panel > Accounts, an existing Account entry cannot be deleted successfully. This issue can occur when the “Account” system object has a relationship with an inactive object. Environment DXP...

How to navigate between sites while using the site virtualhost?

legacy How To

Issue User wishes to navigate between sites while accessing each site virtualhost. Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution Create a site and add new page to...

How to search for the User's contact Phone Number?

legacy How To

Issue Is there a way to configure Liferay's default Search Bar to allow searching by a User's Phone Number defined in the Contact Information tab? Environment Liferay DXP 7.4 Resolution Liferay's default Search Bar...

Error concerning LDAPUserImporterImpl when importing data from LDAP onto Liferay

legacy Troubleshooting

Issue We encountered the following error when attempting to import user data from LDAP onto Liferay: ERROR [liferay/scheduled_user_ldap_import-1][LDAPUserImporterImpl:817] Unable to import user CN=firstName...

How to delete old audit events 'audit_auditevent' table in 7.2+.

legacy Troubleshooting

Issue I want to clean up the AUDIT_AUDITEVENT table in a 7.2+ instance, because the old data is taking up too much space. However, the API made after 7.2, and the previous methods of clearing the 'audit_auditevent' ...

Permission to add/edit Language Keys

legacy How To

Issue Can I give permission to a regular role, so it has the right to add/edit Language keys? Under the "Language Override" permissions, there is no option to do this. Environment DXP 7.1+ Resolution Portal: Manage...

User Creation and Migration with Limited Attributes and Information

legacy

Issue When migrating existing users from an old system to Liferay, there are user requirements posed by Liferay (screen name, email address, first name, and last name). Old systems may not have all the information...

Instance settings not being respected when setting an upload limit in Forms

legacy Troubleshooting

Issue When setting a value above the default (5) for the allowed upload limit for a guest user in the instance settings, my form is not accepting more than 5 submissions In order for this behavior to be achieved, I...

How to change message sent by email when making a comment in Asset Publisher

legacy How To

Issue When making a comment on some Web Content present in an Asset Publisher, with the Enable Email Subscription setting enabled on its page, a commented notification is sent by email to users subscribed to that Asset...

NoSuchUserException in the logs after updating to DXP 7.4 U72

legacy Troubleshooting

Issue We have deleted the default Test user from our environment in the past Now when we updated to U72 and above, we get an exception in our logs during startup:...

Unable to get default company ID error encountering after upgrade

legacy Troubleshooting

Issue After the upgrade from Liferay DXP 7.4 to update 75 or above, the following error is showing on the console for non-liferay user domains: ERROR [main][BatchEngineUnitProcessorImpl:279] Unable to get default...

Resource permission queries

legacy Troubleshooting

Issue When there is a load on the server with 400–500 users, the resource permission queries are getting called in huge amounts. Environment Liferay DXP 7.4 Resolution The observed behavior is a known Liferay DXP...

Can we configure an internal email address to receive a copy of all Email Verification messages?

legacy

Issue The Email Verification Notification message is sent to new Users when asked to verify their Email Address. We would like to set up an internal email address, which would be added as a BCC on all Verification...

How to mass reset passwords

legacy How To

Issue We need to reset the passwords of all of our users. Due to the amount of users we have, it would be difficult doing this manually. Is this functionality available out of the box, or is there a best approach...

Why does Language selector update the User?

legacy

Issue When the user uses the Language Selector Widget to change the language of the UI the portal updates the user The following module is visible in the stack trace: at...

How to add the consent panel to pages?

legacy How To

Issue I would like to know how can I add the consent panel to pages to comply with the directives mentioned below: "To comply with the regulations governing cookies under the GDPR and the ePrivacy Directive, you must:...

Can a user group member assign the same role to users without having admin privileges?

legacy

Issue How can we allow the members of the user group "editors" to add / remove new users to their group without giving them administrator permissions? I would like the editors to be able to give the editor role to...

Set expiration on password reset URL for new accounts

legacy

Issue When a new user is created, the password set URL is sent to the new users' email but it doesn't has expiration. Currently, reset password links can be set to expire with the following portal...

"Forced" re-assignment of a Workflow task

legacy

Issue Is it possible to re-assign a Workflow task? Consider the following scenario: A user assigns a workflow task to themselves This user resigns/disappears/goes on holiday without processing the task at hand...

Cannot end User impersonation session

legacy Troubleshooting

Issue Create a new user Impersonate it Click on the top-right user's menu and click on the 'Be yourself again' link Expected behavior: The page is displayed for the Admin. Actual behavior: The page is displayed for...

Get categories via /api/jsonws request, response with 403 status

legacy Troubleshooting

Issue When retrieving categories using api/jsonws there's a blank page and the HTTP status is 403. Environment Liferay DXP 7.4 Resolution Go to Control Panel -> System Settings -> API authentication -> Portal...

Page tree and Product menu is not visible after upgrade

legacy Troubleshooting

Issue After upgrading Liferay 7.4 to Update 60 or above, some of the Admin UI components (Product menu and the Page tree) are not available and there are JS errors in the console log. Environment Liferay DXP 7.4...

Liferay starts up creating tables and populating them with default data after restoring an upgraded database

legacy Troubleshooting

Issue You might encounter the behavior where you successfully back up your current data and performed a successful upgrade in your local MySQL server. However, when restoring the upgraded data, Liferay does not...

How to manually trigger LDAP imports before the import interval is reached

legacy Troubleshooting

Issue I want to manually trigger LDAP imports by triggering the UserImportConfigurationModelListener scheduled job. However, when I trigger this job, I see the following line in the LDAP DEBUG logs: DEBUG...

Email test@domain.invalid is used instead of the configured one

legacy Troubleshooting

Issue Although you configure through Instance Settings -> Email -> Email Sender an specific email sender, test@domain.invalid is used and the following WARN log shows ups when trying to send emails from...

Prompt a guest user to Office 365 login when attempting to access a protected page resource

legacy Troubleshooting

Issue We have configured Single Sign-On (SSO) with OpenID Connect using Office 365. We set the portal property auth.login.prompt.enabled to true to prompt a guest user to login when attempting to access a protected...

Does mouse activity on a portal screen count as session logout activity or not?

legacy

Issue Need to confirm whether mouse activity on a portal screen will count as session logout activity or not? For example, if there is merely mouse activity (and not particular clicks or screen loads or reloads),...

How to add new hires to see Liferay projects?

legacy How To

Issue How to add new employees to see Help Center tickets and have access/privileges equivalent to current users that are part of a project? Environment Liferay DXP/Portal Resolution Only Administrators...

Error while Importing LDAP data: SQLServerException: String or binary data would be truncated

legacy Troubleshooting

Issue LDAP import fails due to an error stating that the user could not be updated due to a DataException, which is in turn caused by a SQLServerException, stating that String or binary data would be truncated. Please...

Content Page matching multiple personal experiences

legacy

Issue If the user matches multiple experiences, is there a way to provide the option to the user to choose the personal experience from the matched personal experiences? Environment DXP 7.3 Resolution We...

Web page redirection after session expiration

legacy How To

Issue I have two separate sites in my Liferay DXP environment, and I want to understand how to configure web page redirection after a user's session expires. Environment Liferay DXP 7.1 Resolution If you...

Password reset notification emails may be sent to different email addresses

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. event...

Memory information displayed on the server management resource screen

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

SightRoll specifications when a user is removed from the site

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

How to switch between modal and full screen display of the login screen

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. event...

The birthday is reset to {01/01/1970} on LDAP import

legacy Troubleshooting

Issue Every time a user is logged in, the birthday is automatically updated to the default value {01-01-1970}. We configured the LDAP server in Instance Settings. Environment Liferay DXP 7.2 Liferay DXP 7.3...

How to remove users from Liferay that are deactivated / deleted in the LDAP server

legacy How To

Issue When a user is no longer listed in the LDAP server, the authentication fails and the user cannot log in anymore, but a dead user entry remains in Control Panel -> Users. Environment Liferay DXP 7.0+...

Custom site/organizational role gives too many permissions

legacy Troubleshooting

Issue I have created a custom site/organizational role to see Document and Media contents. I only selected VIEW options in Define Permissions > Site Administration > Content > Documents and Media, but the...

Deactivate Liferay users automatically when they are deactivated on LDAP

legacy How To

Issue We have an LDAP server connected to Liferay and we want to deactivate Liferay users automatically when they are deactivated on LDAP. Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution We can use the...

What are the folders to clean in a Jboss bundle? - DXP 7.0+

Troubleshooting

Issue After applying a new patch, I am not able to find the cache folders that should be removed in the Jboss bundle after e.g. installing a patch Environment Liferay DXP 7.0+ Jboss Resolution How to clean Jboss?...

The user is not being associated with the organization

legacy Troubleshooting

Issue When a new user is added to an organization through the action menu of the organization. An error is returned if the email address starts with 'postmaster' (for example, postmaster@liferay.com). The new user...

Disable email notifications of web content, when you post a comment

legacy How To

Issue When you write a comment on a web content, you will automatically start receiving emails on every update that is made on that web content. Environment Liferay DXP 7.2, DXP 7.3 Resolution This is an expected...

LDAP y gestion de usuarios en idiomas con dos apellidos

legacy Troubleshooting

Issue En un servidor LDAP que se ha configurado conjuntamente con Liferay se tienen almacenados los apellidos de los usuario en dos campos diferentes. Al visualizar los usuarios en el portal no aparece su nombre...

Non-admin owner of a User Group is unable to perform any actions on it

legacy Troubleshooting

Issue Steps to reproduce: Create a new role (name doesn't matter) Grant the following permissions to this role: Portal: Add User Group Portal: View Control Panel Menu User Groups: Access in Control Panel User Groups:...

Cannot open action menu for users who have similar screen names

legacy Troubleshooting

Issue Steps to Reproduce 1. Go to Control Panel - Users and Organizations 2. Add a new user with the screen name "test-test" 3. Add another user with the screen name "test.test" 4. Go back to the list of...

Error copying a page: An unexpected error occurred.

legacy Troubleshooting

Issue You find an "Unexpected error occurred" message during a Copy page action. Checking the logs there is a trace like this: 2021-12-28 12:09:49.911 ERROR [http-nio-8080-exec-9][LayoutExceptionRequestHandler:132]...

Fatal error when using the Patching Tool in Windows

legacy Troubleshooting

Issue When executing the command patching-tool.bat info in Windows, a fatal error is shown: C:\liferay\patching-tool>patching-tool.bat info Loading product and patch information... Product information: * installation...

Cannot access portal due to NoSuchResourcePermissionException exception

legacy Troubleshooting

Issue An error when rendering a page produces a critical issue that blocks the portal access. In the logs you could see a trace similar to this: com.liferay.portal.kernel.events.ActionException:...

Autocomplete issue during login

legacy How To

Issue During login, the browser autocompletes the user's credentials into the fields based on past logins. Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution These login...

Site Administrator cannot add images of global site to current site's web content

legacy Troubleshooting

Issue Site Administrator cannot see global site and it's content listed when trying to add an image from global site to current site's web content. Steps to reproduce: Log in as admin. Go to the Global site's...

Instance level LDAP configuration

legacy How To

Issue When configuring LDAP authentication from DXP 7.3, the companyId has to be configured on an instance level. This issue can present itself for example during a CI / CD development. Environment DXP 7.3...

UserTrackerPath entries limitation in clustered environment

legacy

Issue Track user visited paths in a clustered environment. Environment Clustered environment with the following properties enabled to use Live Users and Session Tracker: live.users.enabled=true...

Expand the available special characters for passwords

legacy Troubleshooting

Issue If you have a password policy enabled where the users must have special characters in their passwords certain characters that are not allowed such as "&" or "%". You will get the following error message when you...

Can I have different Fix Pack levels in a remote Staging environment?

legacy Troubleshooting

Issue We are in the process of upgrading our portal to a higher Fix Pack and I was wondering if there is any issue with having the Staging environment with the new Fix Pack and the Live environment with the current...

Allow only one user to be logged into an account

legacy How To

Issue When someone is logging into an account I want to invalidate the previous session. Environment Liferay DXP 7.0+ Resolution With the following portal-ext property you can invalidate sessions, allowing only one...

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