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Issue Description about the cookies used in Liferay Cloud platform and their services. Environment Liferay Cloud Resolution Google Analytics cookies: _gat: Numeric It is used to limit the percent request. Term: 1...

Admin is unable to Impersonate User with NoSuchGroupException

legacy Troubleshooting

Issue The Admin is unable to impersonate certain user with the following error: NoSuchGroupException: No Group exists with the key {companyId=20155, classNameId=20005, classPK=20555} Environment Liferay Portal 6.2...

Liferay sends email notification with port number next to website address

legacy Troubleshooting

Issue When receiving Liferay email notifications (for example: New account Created, Password reset link, etc ...), users may notice the app server's port number appended to the website domain, for example:...

"Problem with the configuration: Unknown release in folder ..." when patching the source code

legacy Troubleshooting

Issue When patching the source code, customers may receive the error: "Problem with the configuration: Unknown release in folder ..." Environment Liferay DXP 7.1+ Resolution Have a usable ReleaseInfo.java file...

Reset the admin user password

legacy How To

Issue How to reset the admin password? Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution Using " Forgot Password" in the "Sign in" portlet Note: Please make sure...

Startup errors after installing a hotfix with DXP 7.1 Fix Pack 17

legacy Troubleshooting

Issue After upgrading to a hotfix with Fix Pack 17, several errors related to OAuth are displayed Some examples : ERROR [main][OAuth2JSONWSPortalInstanceLifecycleListener:93] bundle...

Password Policies is inaccessible after upgrading from 6.2 to DXP 7.2

legacy Troubleshooting

Issue After upgrading from 6.2 to 7.2, navigating to Control Panel > Users > Password Policies shows a UI error "Password Policies is temporarily unavailable", and an error is thrown in the logs: ERROR...

How to successfully install Marketplace Apps when using Liferay PaaS

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue While using Liferay PaaS, what is the process to install an...

Constraint (IX_228562AD) violated when LDAP import on startup is on

legacy Troubleshooting

Issue I get Unique constraint (IX_228562AD) violated on Server restart when LDAP's Import on startup is turned on. Environment Liferay DXP 7.2 Resolution Eliminate LDAP's Import on startup property in Control...

How to restrict Users to add certain portlets to page

legacy Troubleshooting

Issue You would like to restrict which application a user can add to the page. You have created a new Regular Role and assigned it to several users. Even though you do not have the option 'Add to Page'...

When I edit a user's personal information, only English Prefixes are available

legacy

Issue I go to: Control Panel > Users > Users and Organizations I add or edit a user In the edit view, I go to the Personal Information section Even is my display language is not English, only English Prefixes are...

How do I remove the LCS Portlet from Liferay DXP?

legacy How To

Issue I am using .XML activation keys for server registration and would like to remove the LCS portlet from my Liferay DXP installation. Environment Liferay DXP 7.0, 7.1, 7.2,7.3 Resolution To remove...

How to resolve "Couldn't find the portal-impl.jar" errors when patching 7.0 SP 12

legacy Troubleshooting

Issue When attempting to use the patching tool with a 7.0 Service Pack 12 bundle, the following configuration error is encountered: Problem with the configuration: Couldn't find the portal-impl.jar. Please check the...

Addressing UI issues after the installation of a hotfix or fixpack

legacy Troubleshooting

Issue The purpose of this article is to help alleviate potential UI issues that appear after the installation of a hotfix or fixpack using Liferay's Patching Tool. For example, after installing a hotfix or fixpack that...

Why does logging in with a new user create two '\home' entries in the database?

legacy How To

Issue After logging into the portal, two entries of friendlyURL '\home' are made in the layout table for every new user is created Environment Liferay DXP 7.0 Resolution This is the intended behavior of...

Method to diff two Liferay Fix Packs

legacy How To

Issue How can I find the difference between two fix pack versions? Is there a method to diff fix packs? Environment DXP 7.2 DXP 7.1 DXP 7.0 Portal 6.2 Resolution Quick method: Liferay provides an Online...

Who is this Anonymous User?

legacy

Issue I started noticing actions logged in the Audit trail as a Blank User (user id 0). Who is this Anonymous user? Environment Liferay DXP 7.0 (Fix Pack 60 onwards) Liferay DXP 7.1 Liferay DXP 7.2 Resolution The...

Migrating the users from one portal to another

legacy How To

Issue The requirement to import or migrate users from one Liferay Portal to the another Liferay Portal. Environment Liferay Portal 6.2 Resolution Importing users between the environments is not currently...

Record results from the lb command on Gogoshell

legacy How To

Issue How do I record on a .txt file the results of executing the lb command on Gogoshell. Environment DXP 7.0 Resolution This is achieved by creating a script to record the session on Telnet. It's not possible to do...

User list empty

legacy Troubleshooting

Issue The user list appears empty. Unable to find any user. Environment Liferay 6.2 Liferay DXP 7.0 Liferay DXP 7.1 Resolution This issue can be caused for three reasons There are no Users. :) The user does not have...

LDAP User Groups are not Importing in Liferay DXP 7.1

legacy Troubleshooting

Issue When attempting to import Users with LDAP, sometimes User Groups do not import Environment Linux OS - Red Hat Enterprise 7.6 Liferay DXP 7.1 patched with dxp-10 LDAP Resolution This issue may occur if the...

Screen name validation error

legacy Troubleshooting

Issue Unable to choose a specific Screename. It could be cause by the following reasons: This specific Screen name is already chosen This Screen Name is not validated because the characters are not according to the...

Deleting Global and Default Site

legacy How To

Issue Attempting to delete a Global or Default Site in the Environment Environment Liferay Portal 6.2 Liferay DXP 7.0+ Resolution The Global and Default Sites cannot be deleted, since in case a new company is...

Disable Account Settings page for all users

legacy How To

Issue Question: Is it possible to disable Account Settings page for all users. Environment Liferay DXP 7.1+ Resolution Disabling the Account Settings page for all users can be achieved by defining permission for the default...

Users who were able to view Site Pages in the Control Panel in 6.1 cannot see Site Pages in the Dockbar in 7.1

legacy Troubleshooting

Issue In 6.1, we had an Organization Role which provided Control Panel access for users to view Site Pages. Following the upgrade to 7.1, we noticed users with this role are unable to see Site Pages...

The service pack is Not available.

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue Check...

How do we enable GDPR for Liferay products?

legacy

Issue General Data Protection Regulation (GDPR) went into effect on May 25, 2018 Environment Liferay 6.2 Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Resolution It’s ultimately your responsibility to assess...

Managing Message Boards Categories and Threads Permissions

legacy

This article sets forth the permissions rules for managing Message Boards Categories and Threads. One question is whether the system is granular enough to allow users to delete only category threads for which category...

Patching Tool 2.0.11

legacy

Published: March 05, 2019 The Patching Tool 2.0.11 is a maintenance release for Liferay Digital Experience Platform 7.0 and 7.1 which includes fixes and minor updates. Release...

Site Roles Are Incorrectly Assigned or Lost When They Are Selected from Different Pages

legacy Troubleshooting

This article documents a bug in the search container with any list of selectable items. It was discovered that site administrators could not assign a Site Role if that Site Role is not listed on the first page. Roles...

Users May Appear in the Database but Not in Liferay Control Panel

legacy Troubleshooting

You may encounter an issue where specific users, or a group of users, are not appearing with the Control Panel. If upon querying the relevant tables in the database you are able to see...

Including Patching Tool Info With a Help Center Ticket

legacy How To

In the process of reproducing customer issues, it is critical that the patches in a given environment be made available to the Liferay Support Engineer who will be assisting you. This article describes how to capture...

How the Patching Tool Detects Changes to JSP Files

legacy

This article explains the limitations of the patching tool (v22 and earlier) when detecting changes to the portal's JSP files. Resolution When customizations are deployed to the portal, the patching tool sometimes...

Using the Patching Tool With Websphere

legacy How To

Websphere is a complex application server that does not behave like Tomcat, making its patching process slightly different Resolution There are two ways to patch Liferay Portal in...

Patching Tool 1.0.23

legacy Troubleshooting

The Patching Tool 1.0.23 is a maintenance release which includes fixes and minor updates. This article outlines improvements to the Patching tool, Steps on How to configure the...

Patching Tool v22

legacy

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. The...

User is Able to Access Web Content Functions Without Proper Permissions

legacy Troubleshooting

This article documents a known issue in LPE-15180 where users are able to access web content functions without proper permissions. This vulnerability was fixed by the Portal-143-6210 Fix Pack. However, this fix was...

Wiki Permission Details

legacy

Wiki Permissions can be "layered" because of the multiple permissions that can go into it. This article aims to explain the different levels that wiki permissions can happen on....

Granting users permission to customize site pages

legacy How To

Permission to customize site pages can be granted to users via the "page customization" feature. Resolution To enable "Page Customization" on a desired page: In the control panel,...

Creating a Role That Allows Users to Impersonate Other Users

legacy How To

Below are the steps on how to create a role that allows users to impersonate other users. Resolution Add a role Define Permissions Portal: General [Go to Control Panel, Impersonate]...

Changing Permissions of all Web Content Display Portlets

legacy How To

This article describes how to change permissions across multiple Web Content Display Portlets at the same time. Resolution If a template is created that contains multiple Web Content Display portlets, they are not...

Issues with Using IBM J9 JDK

legacy Troubleshooting

When running Liferay Portal's Patching Tool with IBM J9 as the Java version with multiple hotfixes, the patching-tool info command, and other patching tool commands may fail. Resolution The root cause of this issue is that...

Setting Up the Patching Tool in Weblogic

legacy How To

This article details how to set up the Liferay patching tool in a Weblogic based environment. Resolution To begin, unzip the patching-tool parallel to the domain server in use. For example, if using base_domain found...

Patching Tool v21

legacy How To

Since the release of the last Patching Tool v20, we have been busy implementing new improvements that will enhance the user experience as well as the Support engineers’ ability to assist users. Starting with version 21,...

Addressing the 'WARNING: Some of the currently installed fixes are not available' Patching-Tool Error

legacy Troubleshooting

When attempting to install patches with the Patching-Tool Install command, an error message is generated, which states: Running install would revert some of the previous fixes. Installation process is stopped....

Creating Numeric Screen Names

legacy How To

This article describes how numeric screennames can be used in Liferay Portal. Resolution Set the following property to true in the portal-ext.properties file that will override the...

Patch Management Best Practices

legacy

The principles below are adopted from general industry standard patch management best practices. Following these will help mitigate the risk of change on production servers. Awareness Liferay communicates the...

Configuring LDAP to Ignore Attributes During the Import Process

legacy How To

This article describes how specific LDAP attributes can be ignored during LDAP user import. Sometimes, users may change some information on the Liferay Portal. When the next scheduled...

Document Library Permissions Are Not Inherited Between Parent and Child Folders/Files

legacy

This article describes the behavior in which permissions do not propagate from the parent folders to the files or children folders uploaded in the Document Library. Also, this article...

Updating Plugins After Applying a Patch

legacy Troubleshooting

This article documents several possible solutions for updating plugins after a new fix pack has been installed. Specifically, customers have found that a plugin's libraries are not patched at the same time as the...

Web Content Permission Change Starting With 6.2 SP9

legacy Troubleshooting

When updating to Liferay Portal 6.2 SP9 or a fix pack that that contains LPS-40597, web content assets that guest users used to be able to view will not be displayed. Steps to...

API経由で登録したユーザのパスワードとパスワードポリシーの適用について

legacy

, knowledgeArticleType: reference, legacy: true, name: API経由で登録したユーザのパスワードとパスワードポリシーの適用について, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 112608, title: API経由で登録したユーザのパスワードとパスワードポリシーの適用について

ページの一覧を取得する方法。

legacy

, knowledgeArticleType: reference, legacy: true, name: ページの一覧を取得する方法。, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 112601, title: ページの一覧を取得する方法。

ユーザの権限設定について、エントリーの表示数(2, 8, 20, 40, 60)の変更は可能でしょうか。初期設定のエントリー数も変更したいです。

legacy How To

, knowledgeArticleType: howTo, legacy: true, name: ユーザの権限設定について、エントリーの表示数(2, 8, 20, 40, 60)の変更は可能でしょうか。初期設定のエントリー数も変更したいです。, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 98314, title:...

パスワードポリシーを追加するために必要な権限

legacy

, knowledgeArticleType: reference, legacy: true, name: パスワードポリシーを追加するために必要な権限, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 67012, title: パスワードポリシーを追加するために必要な権限

パスワードを変更/リセットできるようにするために必要な権限

legacy How To

, knowledgeArticleType: howTo, legacy: true, name: パスワードを変更/リセットできるようにするために必要な権限, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 68142, title: パスワードを変更/リセットできるようにするために必要な権限

Webコンテンツなどで自分が投稿したコメントのみ編集や削除がしたい

legacy How To

, knowledgeArticleType: howTo, legacy: true, name: Webコンテンツなどで自分が投稿したコメントのみ編集や削除がしたい, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 51939, title: Webコンテンツなどで自分が投稿したコメントのみ編集や削除がしたい

ドキュメントとメディアポートレットのフォルダダウンロードの許容サイズの上限について

legacy

, knowledgeArticleType: reference, legacy: true, name: ドキュメントとメディアポートレットのフォルダダウンロードの許容サイズの上限について, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 66246, title: ドキュメントとメディアポートレットのフォルダダウンロードの許容サイズの上限について

ページ作成時のレイアウトのデフォルト値を変更したい

legacy How To

, knowledgeArticleType: howTo, legacy: true, name: ページ作成時のレイアウトのデフォルト値を変更したい, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 51003, title: ページ作成時のレイアウトのデフォルト値を変更したい

非公開ページ上のドキュメントとメディアから、権限設定でゲスト閲覧可能にした場合の動作

legacy

, knowledgeArticleType: reference, legacy: true, name: 非公開ページ上のドキュメントとメディアから、権限設定でゲスト閲覧可能にした場合の動作, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 50884, title: 非公開ページ上のドキュメントとメディアから、権限設定でゲスト閲覧可能にした場合の動作

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