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When pasting a content into the Liferay editor, all the formatting is lost
legacy
authorEmailAddress: rafael.regner@liferay.com, authorName: Rafael Regner, content: Issue After installing a Fix Pack, when an HTML content is pasted to the Liferay Web Content editor, all the format is lost, it no longer respects the styles. Environment Liferay DXP 7.0 Fix Pack 62+ Liferay DXP...
Several unnecessary modules appear in the browser's console upon opening the Liferay site
legacy
authorEmailAddress: alfonso.crisci@liferay.com, authorName: Alfonso Crisci, content: Issue When opening the page of a Liferay DXP portal (public or private, logged in or not), several  modules will appear in the browser's Developer Tools' "Source" tab @ http://localhost:8080/o/js_bundle_config:...
Liferay Accessibility Conformance Report Whitepaper (508 and WCAG Compliance)
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authorEmailAddress: jira_integration_6b0c73@jira.zendesk-integrations.com, authorName: Liferay Support, content: Liferay DXP Accessibility Conformance report based on VPAT version 2.4. Conformance to the listed accessibility standards has been evaluated by Liferay using a combination of automated...
7.3 Applications Menu shortcut "CTRL+ Shift + M" conflicts with Firefox and Chrome native shortcuts
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authorEmailAddress: alfonso.crisci@liferay.com, authorName: Alfonso Crisci, content: Issue The new Applications Menu on 7.3 DXP can be toogled with the keyboard shortcut CTRL+Shift+M, however, when not logged into Liferay, the same shortcut natively toggles the Responsive Design Mode in Mozilla...
How to disable birthday and gender fields from user profile
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authorEmailAddress: rafael.regner@liferay.com, authorName: Rafael Regner, content: Issue Is it possible to disable birthday and gender fields from user profile? Environment Liferay Portal 6.2 Liferay DXP 7.x Resolution On Portal 6.2, go to Admin > Control Panel > Configuration > Users > Fields ,...
Site Facet is not working properly
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authorEmailAddress: kanchan.bisht@liferay.com, authorName: Kanchan Bisht, content: Issue Steps to reproduce Create the sites - site 1, site 2, site 3. Create the page named "search" Drag the "search result" and "site facet" portlet to enable search on this page. Search for any site. Expected...
Resolving a "compressed-looking" control panel menu in a custom 7.3 theme
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authorEmailAddress: isaac.wilson@liferay.com, authorName: Isaac Wilson, content: Issue While attempting to upgrade our custom theme from 7.2 to 7.3, we have run into an issue where there is a "compressed" look for the new top-right control panel menu when comparing the custom theme with the...
How to reset mail settings
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authorEmailAddress: sorin.pop@liferay.com, authorName: Sorin Pop, content: Issue How can I reset (delete from the database) mail settings I have previously set and saved from the UI, at Control Panel > Configuration > Server Administration > Mail? (e.g if I want to provide them through portal...
Hide Permissions for user in Message Board
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authorEmailAddress: ankit.gupta@liferay.com, authorName: Ankit Gupta, content: Issue User can see the permissions in the Thread he/she replied to. Environment Liferay DXP 7.2 Resolution This is the intended behavior as User is only able to see the permission for their own thread reply and not for...
Changing the name of an existing environment
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authorEmailAddress: jozsef.geczi@liferay.com, authorName: József Géczi, content: Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). NOTE: This article is an INTERNAL article and is not visible to...
Getting informed about scheduled maintenances
legacy
authorEmailAddress: jozsef.geczi@liferay.com, authorName: József Géczi, content: Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I would like to get informed about scheduled maintenances. If...
How can I share the same navigation menu(s) with child sites?
legacy
authorEmailAddress: rita.schaff@liferay.com, authorName: Rita Schaff, content: Issue We have multiple sites, each of them has its own navigation for navigating between the other sites. If we want to make any changes, we need to update them manually. Is it possible to share the navigation items by...
Cancel button for a running Staging publication disappeared
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authorEmailAddress: rafael.regner@liferay.com, authorName: Rafael Regner, content: Issue When a Staging publication is processed, the Cancel button for a running publication in the Actions option () does not appear, and the currently in progress publication can't be cancelled.   Environment...
How to get a Site's custom field value with Freemarker on DXP 7.2?
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authorEmailAddress: alfonso.crisci@liferay.com, authorName: Alfonso Crisci, content: NOTE: This article is an INTERNAL article and is not visible to customers, currently. Please only link this article in internal comments, but not public comments. Issue Having a site Custom Field, such as: Key:...
Getting "Unresolved requirement osgi.extender=liferay.frontend.js.portlet" when deploying a JavaScript Widget on Liferay DXP 7.1
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authorEmailAddress: jira_integration_a2f111@jira.zendesk-integrations.com, authorName: Liferay Support, content: Issue Developers create a JavaScript widget as per Creating and Bundling JavaScript Widgets with JavaScript Tooling  The below error will be printed upon deployment: INFO...
Storage structure and mechanism to verify the backup storage
legacy
authorEmailAddress: kanchan.bisht@liferay.com, authorName: Kanchan Bisht, content: Issue How the Documents are stored and a mechanism to verify the backup storage with SAN storage. Environment Liferay 7.0 Resolution When uploading the documents via document and media portlet from the Liferay...
How to manually know the storage in use in a Liferay PaaS environment
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authorEmailAddress: jose.jimenez@liferay.com, authorName: Jose Jimenez, content: Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Description The storage is a limited resource with a default quota...
Liferay DXP starts as a clean installation after restoring an on-premises DXP backup in Liferay PaaS
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authorEmailAddress: jose.jimenez@liferay.com, authorName: Jose Jimenez, content: Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Some databases manage the table names in lower case (e.g.,...
How to resolve a "Failed to define class from Service Module Loader" error
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authorEmailAddress: caleb.bartles@liferay.com, authorName: Caleb Bartles, content: Issue Upon installation of security-hotfix-lsv-45 in Liferay Portal bundled with JBoss, a "Failed to define class" error is generated in the Liferay logs. Failed to define class...
Performance issues with working in the Miller columns with a large page tree
legacy
authorEmailAddress: alfonso.crisci@liferay.com, authorName: Alfonso Crisci, content: Issue In environments with a large page structure having many sub-pages, portal administrators may notice slowness and lagging while browsing the tree. Environment Liferay DXP 7.1+ Resolution This is currently a...
Full support for Unicode in a Liferay PaaS database
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authorEmailAddress: jose.jimenez@liferay.com, authorName: Jose Jimenez, content: Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Emoji symbols can not be stored in database, for example as...
Couldn't retrieve remote JWK set: Server returned HTTP response code: 401 error occurs when using OpenID Connect authentication with Oracle Identity Cloud Service
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authorEmailAddress: tibor.lipusz@liferay.com, authorName: Tibor Lipusz, content: Environment Liferay DXP 7.0-7.3 Oracle Identity Cloud Service OpenID Connect authentication enabled Symptom When OpenID Connect authentication is enabled in Liferay DXP and Oracle Identity Cloud Service (IDCS) is the...
Cannot login using OpenID Connect: Timeout error
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authorEmailAddress: rafael.regner@liferay.com, authorName: Rafael Regner, content: Issue In some cases, users are having problems with the integration with OpenID Connect, and they are unable to log in. The Liferay log returns the following error: ERROR...
In Account Settings, Chrome autofills the "Job Title" field with the username
legacy
authorEmailAddress: alfonso.crisci@liferay.com, authorName: Alfonso Crisci, content: Issue When users update their password in the "Account Settings" section, Chrome will autofill the "Job Details" field: Environment Liferay DXP 7.0 Resolution Liferay is unable to reliably fix this issue as it...
HTTP 400 response code shows sensitive data
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authorEmailAddress: philip.chapman@liferay.com, authorName: Phil Chapman, content: Issue Sensitive system information may be seen in HTTP 400 - Bad Response status Environment DXP 7.0   DXP 7.1   DXP 7.2 Resolution The HyperText Transfer Protocol (HTTP) 400 Bad Request response status code...
How to prevent content pages from scrolling unexpectedly when interacting with a portlet below the fold
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authorEmailAddress: caleb.bartles@liferay.com, authorName: Caleb Bartles, content: Issue When interacting with a Liferay DXP portlet below the fold of a Content Page, the page unexpectedly scrolls to the top. The result of the interaction is properly displayed, but the user must scroll down to...
Unable to install Liferay Push v. 4.0.1 on DXP 7.2 Fix Pack 4 or lower
legacy
authorEmailAddress: alfonso.crisci@liferay.com, authorName: Alfonso Crisci, content: Issue When running a DXP 7.2 portal and trying to install the Liferay Push plugin v. 4.0.1 from the Marketplace, the following error will be thrown upon restarting the server: INFO...
LDAP Performance Issues after upgrading from 6.2 to 7.2
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authorEmailAddress: katlyn.lee@liferay.com, authorName: Katlyn Lee, content: Issue Seeing some slowness authenticating with LDAP after upgrading from 6.2 to 7.2. Environment DXP 7.2 [Upgraded from 6.2] Resolution Install Fix Pack 9 or a hotfix that includes LPS-122832 and run the upgrade process...
LCS Grace Period in a Containerized Environment
legacy
authorEmailAddress: madeleine.clay@liferay.com, authorName: Madeleine Clay, content: Issue Once my LCS subscription expired, my containerized environment was disconnected immediately instead of entering the LCS grace period. Environment Portal 6.2 DXP 7.0 DXP 7.1 DXP 7.2 DXP 7.3 Resolution...
IE11 "unable to get property of 'selectors' of undefined or null reference" Errors
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authorEmailAddress: madeleine.clay@liferay.com, authorName: Madeleine Clay, content: Issue After patching to dxp-8, the Internet Explorer 11 (IE11) console is throwing "unable to get property of 'selectors' of undefined or null reference" errors Environment DXP 7.2 Resolution This error is...
Analytics Cloud Connector NullPointerException
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authorEmailAddress: justin.bowman@liferay.com, authorName: Justin Bowman, content: Issue An Analytics Cloud issue has been discovered in Liferay DXP 7.2 where the Analytics Cloud Connector throws a NullPointerException which may prevent it from operating properly. This behavior will occur in the...
The "Private Pages" menu can not be removed even after removing all private pages
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authorEmailAddress: aaron.wang@liferay.com, authorName: Aaron Wang, content: Issue After removing all of the private pages, the "Private Pages" menu remains. Environment Liferay DXP 7.1 dxp-18 or before Resolution One possible reason is that the "content page" was created before under Private...
Whitelisting Liferay Cloud IP in a private/internal system
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authorEmailAddress: matheus.monteiro@liferay.com, authorName: Matheus Monteiro, content: Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Sometimes it is necessary to connect the Liferay DXP...
Monitoring Disk Usage for Jenkins
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authorEmailAddress: bernard.deluna@liferay.com, authorName: Bernard De Luna De Luna, content: It is helpful to see how close you are to running out of space on Jenkins. We have provided a way to see the current disk usage of the CI service. Login to the Jenkins service and navigate to "Disk...
Is a duplicate Organization Name allowed in DXP?
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authorEmailAddress: aaron.wang@liferay.com, authorName: Aaron Wang, content: Issue Is there any way to turn off the duplicate name check for Organization Name? Environment Liferay DXP 7.2 Resolution By default, the Organization Name is not allowed to be duplicated., content: Issue Is there any...
What is App Builder?
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authorEmailAddress: jay.lee@liferay.com, authorName: Jay Lee, content: Issue What is the App Builder feature in DXP 7.3? Environment DXP 7.3 Resolution DXP 7.3 includes the possibility of building applications visually, backed by the Data Engine. To try this go to: Control Panel > App Builder >...
Understanding Liferay DXP's compatibility with Elasticsearch
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authorEmailAddress: tibor.lipusz@liferay.com, authorName: Tibor Lipusz, content: Introduction Last updated: May 28, 2025. The Search Product Team often receives questions about Liferay DXP's compatibility with Elasticsearch. This seemingly simple question belies surprising complexity: it depends...
[CKEditor] Adding alt-text to images
legacy
authorEmailAddress: rita.schaff@liferay.com, authorName: Rita Schaff, content: Issue In order to comply with WCAG accessibility guidelines, we would like to add alt-text to the images that are uploaded in the Documents & Media gallery. How can we do that? Environment DXP 7.0+ Resolution If you...
How to search using JournalArticleLocalServiceUtil and sort by title?
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authorEmailAddress: rita.schaff@liferay.com, authorName: Rita Schaff, content: Issue When using the JournalArticleLocalServiceUtil class to search for web contents, we are facing the following issues It is not possible to sort by title, since its localization is being stored in the table...
Duplicated back button on search results
legacy
authorEmailAddress: jozsef.geczi@liferay.com, authorName: József Géczi, content: Issue During search, duplicated back buttons appear on the result item's page. Steps to reproduce: 1) Set up a vanilla Liferay DXP 7.2 2) Create a Web Content to be searched on (for example name it as 'test') 3)...
Can I Customize Blog RSS Feeds?
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authorEmailAddress: madeleine.clay@liferay.com, authorName: Madeleine Clay, content: Issue I would like to be able to modify the Blog RSS feel to include custom fields from my Blogs portlet. Are there any out of the box methods for this? Environment DXP 7.2 Resolution It is not currently possible...
Copy-pasting an image into a Web Content HTML field is stored as base64 characters
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authorEmailAddress: rita.schaff@liferay.com, authorName: Rita Schaff, content: Issue When an image is copy-pasted into the Web Content editor, it is stored as a base64 collection of characters. What is the limit of this image? Are there any alternatives to this behavior? Environment DXP 7.0...
Special characters are used in friendly URLs
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authorEmailAddress: rita.schaff@liferay.com, authorName: Rita Schaff, content: Issue Special characters, e.g. åäö are shown in friendly URLs, instead of showing the ASCII version. Example: page is titled new page åäö becomes /new-page-åäö instead of /new-page-aao Environment DXP 7.0+ Resolution...
How Can I Include Both AND and OR Variables in User Segments?
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authorEmailAddress: madeleine.clay@liferay.com, authorName: Madeleine Clay, content: Issue I would like to create User Segments which include some roles and exclude others. For example, I would like a segment which includes either roles X or Y, but not roles A, B or C. In order to do this, I need...
Backporting tickets and features
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authorEmailAddress: rita.schaff@liferay.com, authorName: Rita Schaff, content: Issue I would like to backport a certain feature to from a later version to a previous version. Example: LPS-101738 7.3→7.1. Can Liferay support assist me with this request? Environment DXP 7.0+ Resolution As Support,...
Web Content articles' Title and Summary fields cannot be empty
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authorEmailAddress: rita.schaff@liferay.com, authorName: Rita Schaff, content: Issue Add a translation to a Web Content by deleting the default translation to the Title and Summary fields. After the publishing is successful and the web content is opened again, the default translation is shown...
Live site is not editable after Staging site was removed.
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authorEmailAddress: sebastian.madaras@liferay.com, authorName: Sebastian Madaras, content: Issue How to recover the default functions on the Live site if your remote Staging site was either deleted or not disabled correctly? Environment Liferay DXP 7.2 Resolution By running a groovy-script the...
I cannot set an external repository as the Documents and Media portlet's root folder
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authorEmailAddress: timea.bihari@liferay.com, authorName: Tímea Bihari, content: Issue I have a Documents and Media portlet on the page I go to the configuration menu of the portlet and try to change the Root Folder Result: I cannot set an external repository (for example Alfresco) as a root...
Disable Form's Success Page in DXP 7.3
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authorEmailAddress: rodrigo.paulino@liferay.com, authorName: Rodrigo Paulino, content: Issue After submitting a form I want to disable the Success page. Environment Liferay DXP 7.3 Resolution To disable the form's success page: Inside the site administration menu, go to Content & Data > Forms and...
How to prevent user enumeration attacks through the Forgot Password functionality
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authorEmailAddress: tibor.lipusz@liferay.com, authorName: Tibor Lipusz, content: Issue Insecure default configuration may allow remote attackers to enumerate users' email addresses via the forgot password functionality. This can be a risk in the case of public-facing deployments. Environment...
I cannot import a LAR file
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authorEmailAddress: ahmed.abdin@liferay.com, authorName: Ahmed Abdin, content: Issue When I import a LAR file, it fails with a missing reference error. Environment Liferay DXP 7.0 + Resolution The fix for the issue is LPS-108453. It is fixed on DXP 7.0 fix pack de-91. DXP 7.1 fix pack 17, and DXP...
Liferay PaaS - Liferay Service fails to start due to wrong Dynatrace credentials even if they are not set
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authorEmailAddress: alfonso.crisci@liferay.com, authorName: Alfonso Crisci, content: Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue While starting the liferay service, the container will...
Adding User Groups to Site Membership as a Site Administrator
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authorEmailAddress: katlyn.lee@liferay.com, authorName: Katlyn Lee, content: Issue Site Administrators are unable to add user groups as members of the site they manage.  Environment DXP 7.0+ Resolution This is currently an intended behavior as the Site Administrator role by default does not have...
Unable to embed videos in Knowledge Base articles with the
authorEmailAddress: alfonso.crisci@liferay.com, authorName: Alfonso Crisci, content: Issue After publishing a new Knowledge Base article including a video embedded with the <video> HTML5 tag: <video controls="" height="240" width="320"><source...
Temp files in /tomcat/temp/liferay/s3 are kept for 7 days
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authorEmailAddress: michael.warren.young@liferay.com, authorName: Michael Warren Young, content: Issue Temp files are created in the /tomcat/temp/liferay/s3 directory when we upload documents These files are kept for 7 days, resulting in a lot of extra disk space being taken up Environment...
Remote Live Staging in Liferay SaaS
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authorEmailAddress: sivakumar.perumal@liferay.com, authorName: Sivakumar Perumal, content: Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Why Remote-Live Staging in Liferay SaaS not...
SAML changes post upgrade from DXP 7.0 to higher version
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authorEmailAddress: sivakumar.perumal@liferay.com, authorName: Sivakumar Perumal, content: Issue SAML authentication is being used in DXP 7.0. After upgrading the DXP 7.0 to any higher version, how to configure SAML in the upgraded environment? Environment Liferay DXP 7.1 Liferay DXP 7.2...
Session Timeout value is overridden during fix pack upgrade
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authorEmailAddress: jozsef.geczi@liferay.com, authorName: József Géczi, content: Issue During installation of a fix pack, the value of <session-timeout> is reset to default within web.xml. Is the value of session timeout can be changed 'permanently'? Environment DXP 7.2 Resolution Currently,...
Why Are Announcements Visible to Everyone After Setting the Distribution Scope?
legacy
authorEmailAddress: madeleine.clay@liferay.com, authorName: Madeleine Clay, content: Issue After setting the distributions scope in the Announcements Portlet, the announcements which it displays are now visible to all users and guests. I would like to restrict the announcements to the users...
Can Users Be Mentioned By Name in Message Boards?
legacy
authorEmailAddress: madeleine.clay@liferay.com, authorName: Madeleine Clay, content: Issue Currently, all user mentions in the Message Boards portlet have the format @[username]. I would like to mention users using their first and last name instead. Environment DXP 7.0 DXP 7.1 DXP 7.2 DXP 7.3...