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Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue You want to know which Java version is running....

Webserver deployment fails with error "Desired service spec customDomains exceeded the max limit"

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I'm trying to deploy the webserver service but the...

Error "The SSL certificate does not match the SSL private key"

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The deployment process failed with the following error...

Deployment failure due to invalid Environment Variable name

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The deployment process failed with the following error...

Jenkins build failed with exception of "no artifacts found that match the file pattern build"

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Jenkins builds are failing with the below errors for all...

CPU utilisation is going greater than the 100%

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Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue During backup, the CPU utilization is greater than 100%...

Unable to activate ModSecurity

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When trying to activate ModSecurity or add new rules following...

Error managing documents and URLs using GCS

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When using GCS as a storage solution in your On-Premisse or...

Liferay PaaS: Custom domains are not SSL certified by Liferay

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We have domains that are NOT using custom SSL...

Update Credentials in Jenkins for Git repository usage

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Would like to configure which Git repository the...

Total allocated memory for a service (shown in cloud console's monitoring) is not updated

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We have a custom service running in one of our Liferay PaaS...

Backup Service fails to start successfully

legacy Troubleshooting

Issue The backup service fails to start successfully and the following errors can be found in the backup logs: cat: /sys/fs/cgroup/memory/memory.limit_in_bytes: No such file or directory Environment Liferay DXP 7.4...

Uploading a large amount of data results in high memory usage on CI service

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Uploading more than 1 GB worth of files can result in a failed build...

The ci service exceeded 80% of its allocated Memory

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We sometimes see the following warning in the Cloud console when...

Importing and Exporting Object entries

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue This article discusses how to export a copy of your Object entries,...

CI service's monitoring data is not visible in cloud console

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue CI service is not showing any monitoring data after a...

Need to check access logs from webserver in Liferay PaaS environment

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue User needs access to webserver's access logs to check which...

LCP Tool installation in a restricted environment

legacy Troubleshooting

Issue LCP tool does not get installed in a restricted environment as it needs to access internet and various sites to be installed and operated smoothly. Environment Liferay DXP 7.3+ Resolution Please whitelist...

Liferay deployment fails with Dynatrace errors in Liferay PaaS

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Deployment to Liferay fails with errors related to...

Is it possible to remove the default domains *.lfr.cloud in Liferay PaaS?

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue In Liferay PaaS, is it possible to remove the default domains...

HTTP/2 protocol in Liferay Cloud

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Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Does Liferay Cloud support HTTP/2? Environment Liferay...

Guest user permissions not working for Picklists

legacy How To

Issue When picklists are assigned guest user view permissions, the JSON API is not accessible without authentication. Environment Liferay DXP 7.4 Resolution This is the correct behavior based on the Service...

Clean previous deployments which are stuck in a "in progress" status

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue You have run several deployments in the same environment and...

Downloading Backups via the CLI Tool

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We use CLI to download the database backup but the download is failed...

Service shows as starting in the UI and not completing

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Around Oct. 9th, 2023, after deployment, console shows...

Is It possible to implement Datadog in Liferay PaaS environment?

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Is it possible to implement the Datadog monitoring in the...

Is it possible to use the same CDN using in the Liferay PaaS instance and on the on-premises instance?

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Is it possible to connect the same CDN using in the...

"Driver org.mariadb.jdbc.Driver claims to not accept jdbcUrl" error when trying to deploy 7.4 U98 + or 7.3 U34+

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Liferay service deployment fails when setting DXP 7.4 U98....

Troubleshooting Performance Issues in Liferay PaaS

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Performance issues can manifest in various different symptoms,...

HTTP/2 Rapid reset attack mitigation in Liferay PaaS (CVE-2023-44487)

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue If you are using HTTP/2, nginx and below tomcat...

java.lang.StackOverflowError while deploying Liferay service caused by getSuperLocale

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue This error could occur in Liferay PaaS environments,...

Need to shutdown servers in Liferay PaaS environment

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue User needs to shutdown the app server and web server for...

The "max_connection" variable present in the database service is related to which parameter?

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When trying to configure the database service, the...

How long does the content remain in the CDN cache?

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue What is the policy for cleaning and updating content...

Deployment fails with error "manifest for liferay/dxp:7.3-u6 not found: manifest unknown"

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I'm trying to deploy the liferay service but the process...

Deployment is in progress but container is started

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The Overview tab shows, the deployment for one of the...

The folder structure in the downloaded backup is different from the folder structure in Liferay Service Shell

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The folder structure in the downloaded backup is different from the...

Configuring Virtual Hosts for Site URLs

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We have a new site in our dev environment for which we want to...

Configuring Multiple Domain Names Pointing to the Same Virtual Instances (Liferay PaaS)

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We have several Virtual Instances. Each one of this virtual instances...

"Invalid character found in the request target" logs and causing a bad request state

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Trying to access an URL that contains special...

RuntimeException is Thrown in the Log

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The following error is thrown in the log after my latest deployment:...

Automatic log rotation doesn't work

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We have updated our web service to...

LCS is reporting Unable to validate the environment token file

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue In a Liferay PaaS environment, the Liferay service is printing the...

Can the CLI tool build and deploy fragments?

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Locally, after making changes to fragments, I can promote...

SOC (Security Operations Center) and Threat Monitoring in Liferay SaaS and Liferay PaaS

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Does Liferay have a SOC (Security Operations Center) team and...

How to retrieve outbound IP address for a Liferay Cloud environment

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue This article describes how to identify and retrieve the outbound IP...

Can we filter the logs by time in the console?

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue How can we fetch logs by the exact time, hours,...

I cannot invite new team member with error: "You've reached your Collaborator limit."

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When trying to add a new team member in my Cloud...

Liferay starts up creating tables and populating them with default data after restoring an upgraded database

legacy Troubleshooting

Issue You might encounter the behavior where you successfully back up your current data and performed a successful upgrade in your local MySQL server. However, when restoring the upgraded data, Liferay does not...

URL redirect not allowed in form submission

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue How do I direct my user to a specific URL when submitting a...

'Disable Autoscaling' button is disabled

legacy Troubleshooting

Issue The user is unable to click on the 'Disable Autoscaling' button. Environment Liferay DXP 7.4 Resolution This issue usually happens when the user provides the Service Id different than the liferay. To...

The user's access to the database was revoked

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I changed the lcp-secret-database-user secret on DXP...

How to filter by time in Liferay PaaS logs?

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We can only filter by date in the UI, is there a...

Reindex Required After New Deployment

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When performing a new deployment, a complete reindex...

Is Liferay SaaS/PaaS vulnerable to CVE-2023-20864 and CVE-2023-20865?

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Is Liferay SaaS/PaaS vulnerable to CVE-2023-20864...

Error 400 in Okta when login using SSO with Liferay PaaS Console

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We integrated the Liferay PaaS console with our IDP...

Integrating Liferay PaaS with OpenOffice/LibreOffice

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Sometimes, it is necessary to generate previews for...

LCP CLI support for AArch64/ARM64

legacy Troubleshooting

Issue LCP CLI fails to install on environments using AArch64/ARM64 architecture Environment AArch64/ARM64 environments Liferay Cloud command line tool Resolution LCP CLI as of version 3 is not compatible with...

Adding an Intermediate Certificate in Liferay PaaS

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Sometimes, it is necessary to include an intermediate...

Size reduction of the document library/backup

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue From one day to another our backup size is reduced with...

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