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User's aren't seeing the correct experience associated with their segment
legacy Troubleshooting
Issue When I create (and prioritize) an experience based on a new segment, the users associated with that segment aren't able to see it. Environment DXP 7.3 Resolution It is expected that SegmentsEntryRel doesn't...
Liferay slows down while discarding Publication conflicts
legacy Troubleshooting
Issue When I attempt to discard conflicts from a publication, Liferay slows down and eventually times out. Environment DXP 7.3 DXP 7.4 Resolution This issue is resolved by LPS-162683. Open a Help Center ticket to...
Where is the data center located for Analytics Cloud?
legacy
Issue I would like to know the Data Center location where Analytics Cloud stores all the data in order to be compliant with the current GDPR rules. Environment Analytics Cloud Resolution You can set the data center's...
Uploading a file with multiple extensions
legacy
Issue A multi-extension file is being uploaded via document and media Steps to reproduce: 1) Startup the server 2) Navigate to Control Panel>System Settings> Document and Media> Services> File Extension A file...
Why am I able to select search result sizes larger than the number of results returned?
legacy
Issue I would like search results to not offer batch sizes larger than the number of possible results. For example, if there are 6 results for a search, I would like search results to only allow me to select a...
getSearchHits() API method does not take the start value in consideration
legacy Troubleshooting
Issue I am using search API (as per article https://help.liferay.com/hc/en-us/articles/360029046411-Building-Search-Queries-and-Filters) and noticed that the size of the list returned by the SearchResponse.getSearchHits()...
Unable to see empty widgets when Toggle Controls are turned off in DXP 7.3
legacy
Issue When I turn the toggle controls off on a widget page, empty widgets are invisible. This makes it hard for me, as an admin, to edit a page with toggle controls off. Can I see empty widgets with the toggle...
Can a hotfix delete pages?
legacy Troubleshooting
Issue After installing the latest hotfix, we found that certain pages were deleted. How is that possible? Environment DXP 7.0+ Resolution Hotfixes contain fixes that change the Liferay source code Meaning that it does...
Guest User sees blank page when viewing Web Content from Search Results Widget
legacy Troubleshooting
Issue Steps to Reproduce: 1. Create a Widget page. 2. Place Search Bar and Search Results on the recently created page. 4. Create Basic Web Content (Demo Web Content) with an image and some text. 6. Create a new demo...
Configuring most viewed assets
legacy How To
Issue How to display the most viewed document(s) Environment Liferay DXP 7.1 Resolution Liferay provides an OOTB portlet MOST VIEWED ASSETS to configure and display the most viewed asset on a page. Add the...
Error: Please enter a valid property value
legacy
Issue Each time you add a property key or value with special characters a message pointing to the invalid string will be shown. Environment Liferay DXP 7.0, DXP 7.1, DXP 7.2, DXP 7.3, DXP 7.4 Resolution Currently...
Marketplace "my purchased" page is no longer accessible. How can I download the apps I already purchased?
legacy Troubleshooting
Issue With the updated Marketplace user interface, I can only see new applications and I can't access the "my purchased" page to access applications I previously purchased. Resolution The current workaround to...
Invoking Antivirus Scanning in your developments
legacy
Issue If you enable the antivirus scanning it will check files on upload to Liferay applications such as Documents and Media, Message Boards,... but you can also invoke the antivirus scan API directly from your...
Deadline in case of multiple password reset URLs
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Enabling "Assign Roles by Segment" Disables the Content Page Editor and causes NoSuchExperienceException
legacy Troubleshooting
Issue When checking the option "Assign Roles by Segment", the Content Page Editor gets disabled and displays the following message: "Content Page Editor is temporarily unavailable.". The following error is...
Tags Search not returning more than 50 results
legacy Troubleshooting
Issue We are facing an issue in tags search. We have 64 tags with similar names (book1, book2, book3, etc.), and searching for "book" will only return 50 tags at most. How do we increase this limit? Environment...
Reindexing frequency when using the Search Suggestion Widget
legacy
Issue We use the Suggestion Widget in our environment. Do we need to perform a reindex every time we boot up the server? Environment Liferay DXP 7.0+ Resolution You do not need to perform a re-indexation after...
CMS-Clear option does not work after filtering down Web Contents
legacy Troubleshooting
Issue The Clear option that appears after filtering the Web Contents on the drop-down menu does not clear the filter when it is clicked. Environment DXP 7.2 Resolution A hotfix can be requested with the...
Audience targeting module deployment errors on Lifera DXP 7.2+
legacy Troubleshooting
Issue After migrating to 7.2 or superior version Audience Targeting deployment errors appear during startup and its modules appear as installed, not active: 1764|Installed |...
How are Known Individuals identified?
legacy Troubleshooting
Issue We would like to know how Analytics Cloud identifies Known Individuals. Environment Analytics Cloud Resolution Users are identified based on their Liferay user accounts. These accounts are synced to Analytics...