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Is there a recommended heap size setting for Tomcat?
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Is there an Entity Relationship Diagram (ERD) for Liferay DXP?
legacy
Issue I'm looking for an entity relationship diagram (ERD) for Liferay DXP Is there a diagram that maps the entity relationships? Environment Liferay DXP Resolution Liferay does not provide an Entity Relationship Diagram The...
Error when executing Groovy script: java.sql.SQLException: Can't call commit when autocommit=true
legacy Troubleshooting
Issue When a Groovy script with a commit instruction is executed it fails with the error: java.sql.SQLException: Can't call commit when autocommit=true Environment DXP 7.2 Resolution On the portal-ext.properties file...
Before opening a ticket related to VPN on Liferay PaaS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). The following article outlines a short checklist of...
What collation can I use to set up Liferay with SQL Server?
legacy
Issue Liferay recommends that the database should be encoded with the character set UTF-8 to display all of its supported character sets (Preparing a Database) Explicit UTF-8 collation within SQL Server has been...
Page Templates are missing after Upgrading from Liferay 6.2 to Liferay 7.2
legacy
Issue Steps to Reproduce: 1. Create a page on running Liferay 6.2. 2. Upgrade connected DB of Liferay 6.2 to Liferay 7.2 3. Start Liferay 7.2 server and do full reindex. 4. Check for page template is not available....
Unable to send email for new account created - handshake_failure error
legacy Troubleshooting
Issue After configuring a secure mail server in Control Panel > Server Administration, the email notice for a new account created (or any other mail coming from Liferay DXP) is not sent. Instead, the...
How to view and construct an adaptive media URL for a document
legacy How To
Issue You might have some trouble in figuring out how the URL for Environment Liferay DXP 7.2+ Resolution Guide through an exact example: The URL pattern you should use looks like this:...
JSP fragments modules status get back from Resolved to Active after removing OSGI/state folder
legacy Troubleshooting
Issue After removing the OSGI/state folder and restarting the application, JSP fragments modules lose the status "Resolved" and get back to "Active". Environment Liferay DXP 7.2 Resolution Upgrade to fix-pack...
After successful upgrade from Liferay Portal to DXP, portlets show "This portlet could not be found" messages and errors in logs
legacy Troubleshooting
Issue After what looked like a successful upgrade attempt from Portal 6.2 to DXP 7.2, various errors are encountered when starting up the 7.2 bundle (including Failed upgrade process errors relating to the DDM...
Title/Description truncated during upgrading to Liferay 7.1+
legacy
Issue Receiving warnings in the log during the upgrade process about truncated titles/descriptions for certain articles. Example: WARN [ForkJoinPool-5-worker-2][UpgradeJournalArticleLocalizedValues:192] Truncated...
Unable to start up server due to configurations from Oracle database
legacy Troubleshooting
Issue Using Oracle and having a NULL dictionary in the table Configuration_ for the configurationid org_apache_felix_cm_impl_DynamicBindings, the below error will appear: java.lang.RuntimeException:...
"Incompatible argument to function" error on SimpleCaptchaImpl after installing Liferay DXP 7.1 Fix Pack 17 or 7.2 Fix Pack 5
legacy Troubleshooting
Issue After installing Liferay DXP 7.1 Fix Pack 17 or Liferay DXP 7.2 Fix Pack 5, customers using Liferay may notice an error at startup: ERROR [Start Level: Equinox Container:...
GraphQL fails after update to Fix Pack 4 or Fix Pack 5
legacy Troubleshooting
Issue When updating to Liferay DXP 7.2 Fix Pack 4 or Fix Pack 5, you may encounter the following error when using GraphQL: 2020-02-25 10:48:50.588 ERROR [http-nio-8080-exec-8][AuthVerifierFilter:62]...
How can I change the email template of the Password Changed Notification?
legacy How To
Issue When the password is changed, users get a notification email. I would like to change the template of that email. Environment Liferay DXP 7.0+ Resolution Navigate to Control Panel > Configuration > Instance...
How can I disable the Document Library File Rank Service in DXP 7.1 and 7.2?
legacy How To
Issue I would like to disable the Document Library File Rank Service In Liferay Portal 6.2 and DXP 7.0, there used to be a property which is now removed: dl.file.rank.enabled=false Environment Liferay DXP 7.1 Liferay...
I cannot reinstall Marketplace applications in the App Manager
legacy Troubleshooting
Issue I have issues with a Marketplace app, so I try to reinstall it I uninstall the App through the UI (from Control Panel > Apps > App Manager) I purchase the App again from the Marketplace (Apps > Store) Once it...
On 6.2 fix packs before portal-167-6210, Liferay shows a blank home page on MS IE11 and MS Edge
legacy Troubleshooting
Issue When working in a Portal 6.2 EE environment with JBoss EAP 7.0, a web server and a patching level lower than portal-167-6210, the Liferay home page, when displayed on MS IE11 and MS Edge, will be blank ...
The document preview is not generated due to "[SocketOpenOfficeConnection:114] trying to (re)connect" warn message.
legacy Troubleshooting
Issue The preview is not generated for the documents in the Document and Media portlet. The following warn messages are thrown in the logs, INFO...
Not able to download the logs of more than 10000 lines
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue How to download more logs as the default "Download...
Unable to configure the portal-{WebID}.properties for each instances
legacy Troubleshooting
Issue In Liferay, we have a feature of configuring different portal-{WebID}.properties (portal-ext.properties) for each instances. This configuration is not working in DXP 7.2 with fixpack dxp-2 and above....
Deploying Liferay 6.2 SP 15 on Jboss EAP 6.2
legacy How To
Issue This article will outline a basic walkthrough on how-to deploy Liferay 6.2 SP 15 on Jboss EAP 6.2 specific to EAP version.          Environment Liferay 6.2 JBoss EAP 6.2  Resolution Prerequisite Download...
Groovy script to clear the stale data in the lock_ and backgroundtask tables
legacy Troubleshooting
Issue Groovy script to clear the stale data in the lock_ and backgroundtask tables Environment Liferay DXP 7.2+ Resolution In the log, similar to the below info may be thrown which shows that there may be some stale...
Upgrade the Log4j version in the existing Liferay DXP instance
legacy
Issue Is there any option to configure or upgrade the Log4j version in the existing Liferay DXP instance? Environment Liferay DXP 7.0 Resolution By default, Liferay DXP 7.0 is pre-bundled with the log4j 1.2.17...
On RHEL7.7, the authentication code (captcha) on the password reissue screen may not be displayed
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Why the "Error executing FreeMarker template" is thrown in the logs?
legacy Troubleshooting
Issue What is the reason behind the following error which is thrown in the logs? [runtime:60] Error executing FreeMarker template FreeMarker template error: The following has evaluated to null or missing: ==>...
Xerces Errors with Customizations
legacy Troubleshooting
Issue After deploying a customization on Liferay 6.2 there are xerces related error on server restart Apache xerces error in the logs after module deployment Environment Liferay 6.2 and JBoss EAP 7.0 Resolution...
How is the number of cores reported to Liferay DXP?
legacy
Issue Liferay DXP is not reporting the correct number of cores.  For example: A machine has 4 physical cores in the CPU. However Liferay DXP is reporting 8 cores on the <domain>/c/portal/license page....
Browser's console prints: “Error: Namespace "ClayTooltip.incrementaldom" already declared”
legacy Troubleshooting
Issue While navigating through DXP pages, the browser's console will occasionally print the below error: Error: Namespace "ClayTooltip.incrementaldom" already declared So far the issue was observed in the...
How to resolve failed deployments when quota limit errors indicate exceeded maximum builds
legacy Troubleshooting
Issue Deployments are currently timing out for some of our services, causing the deployments of those builds to fail. When looking at the console for the CI, I see the following error:...
DXP 7.0 start up fails with error ORA-00942 on empty Oracle database
legacy Troubleshooting
Issue When trying to start up a DXP 7.0 portal on an empty Oracle database it fails. On the logs the following messages can be seen: 2020-02-20 20:16:01.209 INFO...
Unable to add the image into the file repository while upgrading the portal DB
legacy Troubleshooting
Issue Not able to upgrade the portal DB from DXP 7.0 to DXP 7.2 with the below repository error. ERROR [ForkJoinPool-2-worker-0][UpgradeImageTypeContent:184] Unable to add the journal article image 237723783 into the...
JBoss Server cannot be started without any error in the log
legacy Troubleshooting
Issue JBoss Server with Liferay DXP deployed cannot be started without any error in the log Environment Liferay DXP 7.0 Resolution Consider extending the timeout "jboss.as.management.blocking.timeout" in Jboss Configuration....
Update to DXP 7.2 Fix Pack 4 from DXP 7.2 GA1
legacy Troubleshooting
Issue When updating from DXP 7.2 GA1 to Fix Pack 4 you may encounter the following startup error: 2020-01-31 02:55:02.013 ERROR [Framework Event Dispatcher: Equinox Container:...
bnd.bnd is not getting created with EXT module project
legacy
Issue bnd.bnd is not getting created with EXT module project. Environment Liferay DXP 7.2 Resolution Please Note: The following procedures and unofficial links involve customizations that are beyond the scope of...
How to generate the crt and key of a certificate on base64 for a custom domain on Liferay PaaS?
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue As stated on this documentation you'll need to add both the...
How to disable Scripting Console
legacy How To
Issue Even if Scripting Console is restricted to those with the server administration role, we would like to disable this scripting functionality in our 7.0 portal. Environment DXP 7.0 Resolution Scripting from...
Configuring the respective landing page with the customised logout modules for the two different sites in one Liferay instance
legacy
Issue There are two different sites named site-a and site-b in one Liferay instance. Develop a custom hook for the logout module to customize the logout landing page for these two different sites How to configure the...
Upgrade from 6.2 to DXP fails with IBM-specific AESSecretKey error
legacy Troubleshooting
Issue Upgrade from 6.2 to DXP fails with IBM-specific AESSecretKey error, when a user was using IBM JDK for the 6.2 environment....
How to identify the filename for a System Settings configuration file
legacy How To
Issue This article documents how to determine the filename that should be used for a Systems Settings configuration file (.config) that can be inserted into $LIFERAY.HOME/osgi/configs. Why? The creation of System Settings...
How to configure/use outlook mail server to send email notifications in Liferay
legacy Troubleshooting
Issue While configuring outlook mail through Liferay mail configuration the below exception is thrown : " Could not connect to SMTP host: smtp.office365.com, port: 587"  OR ERROR...
UiWebView deprecation
legacy Troubleshooting
Issue I get a UIWebView deprecation warning that Apple will stop accepting submission of apps that use UIWebView APIs; Liferay mobile SDK uses the AFNetwroking library which is using UIWebView APIs. Environment...
The portal becomes unresponsive due to java.io.IOException: Broken pipe error thrown in the log
legacy Troubleshooting
Issue The portal becomes unresponsive and the log is filled with the below error, ERROR [default task-112985][VirtualHostFilter:375] java.io.IOException: Broken pipe java.io.IOException: Broken pipe  at...
Permission Error When Updating User's Password by JSONWS API
legacy Troubleshooting
Issue When updating the User's password through JSONWS API, the following error is reported in the log and the password can not be updated correctly. 01:18:11,468 ERROR...
Registration of certain characters may fail.
legacy Troubleshooting
This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please...
ORA-00600 error when accessing to Roles Administration
legacy Troubleshooting
Issue When accessing to Roles Administration, the following error message appears: ERROR [https-jsse-nio-8443-exec-41][PortletServlet:109] Unable to process portlet...
Java EL Expression Performance Issue after Upgrade
legacy Troubleshooting
Issue I recently updated to Liferay 7.4 and I'm seeing performance issues. I have custom JSP files with EL Expressions (expressions like ${expressionName}) deployed. In thread dumps taken during the performance...
Does Liferay support Enums as Request Parameters?
legacy
Issue We have a custom module that was created using a REST Builder Template and have observed that our query parameters are not functioning correctly after setting an enum. We tried executing through both Postman and...
Email notification using incorrect SMTP server in Virtual Instance
legacy Troubleshooting
Issue When using virtual instances with separate SMTP server configurations, email notifications are sent using the SMTP server of a different instance instead of the correct instance's SMTP server. Environment...
ConfigurationModelListener runs in both nodes
legacy Troubleshooting
Issue I developed a module to track system configuration changes using a model listener that implements ConfigurationModelListener. While everything is functioning correctly, there's an issue where this module executes on...
Is it Possible to Access the Entire Document Hierarchy Page with API?
legacy How To
Issue How to access the entire document hierarchy page using API? Environment All environments Resolution By default, the GET Documents call in the Liferay API restricts access to the root page, preventing...
PostgreSQL JAR file can be safely removed?
legacy Troubleshooting
Issue We are deploying Liferay using the Tomcat bundle and noticed the inclusion of a postgresql.jar file. Since our environment utilizes MySQL, can we safely remove this file from all our deployments? It's being...
Calendar displays incorrect time when creating event in Month view
legacy Troubleshooting
Issue The Calendar Widget does not reflect the correct time when creating an event in the "Month" view. After configuring the event time and publishing it, the displayed time in the event window does not match...
How to write some logs to a different log file
legacy How To
Issue We would like to move a trace from the main log file to a separate log file. Environment DXP 7.3+ Quarterly Release Resolution We can use a portal-log4j-ext.xml file to to add a new appender where we...
Custom login page instead of default sign-in portlet
legacy How To
Issue Need to have a custom login page instead of a default sign-in portlet when a user tries to access a private page without being logged in. The private and public pages are not having Guest user’s VIEW...
Dual login count in Audit_auditevent table
legacy
Issue When a new user is created and logged in for the first time, the login count in the audit_audit event table will show 2 instead of 1, and when he logs in again, the count will only increase by 1. How does the...
Connect a single portlet to a different database other than the Liferay Database
legacy
Issue How to connect portlet to some other database which is separate from Liferay database using the conventional method like Connection and DriverManager of Java SQL classes and interface where the Database...
ORMException buffer increment error when using the multiple files upload feature
legacy Troubleshooting
Issue When the users are trying to upload more than one document through multiple files option, they are having a performance issue in their portal. Steps to reproduce: 1. Start Liferay DXP 7.3 DXP 1 2. Navigate to...
Upgrade process fails with the following ERROR: Failed upgrade process for module com.liferay.search.experiences.service
legacy Troubleshooting
Issue When trying to upgrade from 7.4 to Quarterly Release 2023, the upgrade fails with the following error. Failed upgrade process for module com.liferay.search.experiences.service...
Warn message populates when upgrading to Quarterly Release 2023.Q4.6 from 7.4: sun/misc/Cleaner
legacy Troubleshooting
Issue The following WARN message populates in the terminal when reindexing: WARN  [liferay/background_task-2][IndexerWriterImpl:188] Error reindexing all com.liferay.document.library.kernel.model.DLFileEntry for...