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DocuSign is not working for Production environment
legacy Troubleshooting
Issue DocuSign works properly with developer DocuSign credentials in the UAT environment, however, while working in production with prod DocuSign credentials, users are unable to view or receive the entries on the...
'Page Comments' portlet showing JS errors
legacy Troubleshooting
Issue After replying to the comments on the 'page comments' portlet, it is showing the following javascript errors in the console: Error] TypeError:...
Behaviour of the Liferay Infrastructure on Liferay PaaS when a Headless API is called during deployment
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue 1. What will be the behavior of the Liferay...
Unable to play .wav audio files
legacy Troubleshooting
Issue Unable to play audio files of the '.wav' extension on the iOS app. Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution To mitigate this concern, please include the...
DocuSign API rules and limit
legacy
Issue APIs are failing, hence Liferay has to provide a feature to restrict the API limit. Environment Liferay DXP 7.4 DocuSign Resolution With the current DocuSign integration feature provided by Liferay, the...
DocuSign Error: The access token provided is expired
legacy Troubleshooting
Issue When attempting to work with a new token for DocuSign integration, the following errors are observed: DEBUG [https-jsse-nio-443-exec-38][DSEnvelopeManagerImpl:177] [LPP-50430] value of Json Object is...
Web Content is not fetched with Headless Delivery API structured-contents
legacy Troubleshooting
Issue When I use the headless API (o/headless-delivery/v1.0/sites/X/structured-contents) to obtain the web contents of a certain site X, no results are returned. Environment Liferay DXP 7.3 Resolution Make sure you...
How to Manage Concurrent Edition on Pages
legacy
Context Since the beginning of Liferay, two or more users can make changes to the same page at the same time. However, the last one to click the “Save” button keeps their changes but...
Form Entries Export: Missing Download URL for Attachments
legacy
Issue We are experiencing an issue with exporting form entries that contain attachments. The problem is that when we export a form entries, the download URL for the attachments are missing. Only the file names are included...
Will a curl vulnerability impact Liferay DXP?
legacy
Issue There have been security announcements that are deemed to be a high-risk vulnerability that is caused by curl 8.4.0.   Environment DXP 7.3 Resolution Liferay DXP does not use the libcurl library. In conclusion,...
Configuration of Filters, Sorting and Actions for Dataset Views (Beta)
legacy
Context/Problem Liferay interfaces aimed at displaying and managing data are too rigid for the user. However, in case of need to modify how this information is displayed it is needed...
Journal Search Services Were Removed
legacy Troubleshooting
Issue My custom code uses JournalArticleLocalServiceUtil.search API and it is not working in 7.4 U72 anymore. Environment Liferay DXP 7.4 Resolution This API (JSONWS: journal.journalarticle/search) is removed by LPS-179287...
How to create a new product that references an existing image in the Document Library
legacy How To
Issue How to use the headless commerce admin catalog API to associate a document that already exists in Liferay to a product. Environment DXP 7.4 Resolution This can be done with a single call:     POST...
The single approver doesn't work when Groovy has been added to the blacklist
legacy Troubleshooting
Issue Workflow doesn't work if I add com.liferay.portal.scripting.groovy.internal.GroovyExecutor to the blacklist file com.liferay.portal.component.blacklist.internal.ComponentBlacklistConfiguration.config ...
Clean previous deployments which are stuck in a "in progress" status
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue You have run several deployments in the same environment and...
Changes made to Questions widget configuration aren't reflected after being saved
legacy Troubleshooting
Issue Changes made to the field layouts in the Configuration page for the Questions widget are not being reflected on the page where the widget is deployed. This issue can be reproduced with the following steps. Start...
An Error is encountered when using Patching Tool 4.0.1 to install patches for Liferay 7.3.
legacy Troubleshooting
Issue An Error is encountered when using Patching Tool 4.0.1 to install patches for Liferay 7.3:  Upon running: patching-tool.bat info:  Problem while reading patch...
Maintaining Search with High-Availability: Concurrent and Sync Reindex Modes (BETA)
legacy
Highlights Reduce downtime, improve operational and resource utilization efficiency with the new Concurrent and Sync reindex execution modes providing high-availability in search capabilities while the operation is...
Unable to disable Commerce in Quarterly Releases
legacy How To
Issue Blacklisting the Commerce API and IMPL no longer disables Commerce as of the 2023.Q3 Quarterly Release. What is the new recommended way of disabling Commerce as of the quarterly releases? Environment Liferay...
Improvements on API Builder
legacy How To
Context Currently, if any customer needs to create a custom API that works over custom Objects, they have two options: use the default API generated with the Object (one API for each...
Downloading Backups via the CLI Tool
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We use CLI to download the database backup but the download is failed...
The warning 'This field is reruired.' can't be displayed properly under the Select From List in a multistep form
legacy Troubleshooting
Issue The warning of the required field can't be displayed properly in a multistep form under the Select From List as below:   Environment Liferay DXP 7.1 Resolution This was fixed by LPS-197367, please open a help center...
How do I know the ingress IP of my Liferay SaaS environment?
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I need to find out the Inbound IP of my Liferay SaaS...
Error when uploading document via WebDAV
legacy Troubleshooting
Issue When trying to upload a document with required fields by WebDAV, the following error is shown: "Error while copying file": There was an error copy the file into...
Richer Data Management experiences with the possibility to update Object entries from Display Pages
legacy How To
In the past few months, a huge effort was made to make it easy to create amazing UIs for data ingestion use cases, providing the Form Container and a nice set of OOTB form fragments...
Error When Installing Liferay Developer Studio on a MacBook Pro M1
legacy Troubleshooting
Issue I would like to install Liferay Developer Studio on a MacBook Pro M1 computer When trying to install an error message is received "LiferayWorkspace-[date]-osx-installer" cannot be opened because the developer...
Re-indexing is not working properly
legacy Troubleshooting
Issue When performing the full re-indexing the following error appears in the logs org.elasticsearch.ElasticsearchStatusException: ElasticsearchStatusException[Elasticsearch exception...
Creating and building themes in Liferay Maven Workspace
legacy How To
Issue I would like to create and build my themes in Liferay Maven Workspace. Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution...
Documents and Media portlet
legacy
Issue When we select multiple files using Liferay DMS to upload. Does it upload any info related to the file to the server when it is selected? When we select and publish multiple documents does it process...
Placed Orders page showing blank
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Create a site with a minium site template. 3. Create a user with view permissions of 'Order', 'Channel', 'Catalogs', and 'Accounts'. 4. Provide membership of...
Columns are not created in the database table
legacy Troubleshooting
Issue After deploying the service builder module, a table was created in the database; however, after adding a new entry or column to the service.xml file and building the module, the generated column was not...
After upgrading from DXP 7.0 to DXP 7.4 the document friendly URLs are missing
How To
Issue I have upgraded from DXP 7.0 to DXP 7.4. After the successful upgrade, we noticed that the document-friendly URLs are missing on DXP 7.4 Reproduction Steps: 1. Set up DXP 7.0 with fp de-102 2. Go to Control Panel...
How to hide My Workflow Tasks from the User Profile Menu
legacy How To
Issue Is there a way to hide My Workflow Tasks option from the User Profile Menu? Environment Liferay DXP 7.4 Resolution Please go to Global Menu → Control Panel → System Settings → PLATFORM → Module Container →...
Full Reindexing does not work after upgrading to DXP 7.4 from DXP 7.2
legacy Troubleshooting
Issue I have upgraded to DXP 7.4 from DXP 7.2, and after starting the 7.4 instance, when I try to execute full reindex, it does not work. Before upgrading, I have enabled the "index read only" by adding the following...
Why do Workflow Metrics Disappear after a Reindex?
legacy Troubleshooting
Issue Workflow Metrics go missing after performing a reindex. Here are the steps to reproduce: Login in as an admin Navigate to Applications > Metrics Notice that there are some processes listed Click the kebab menu > Settings...
tag is not working
legacy Troubleshooting
Issue Facing errors while using tag library <liferay-ui:input-editor> in JSP files. Environment Liferay DXP 7.4 Resolution The <liferay-ui:input-editor/> tag is deprecated as of Liferay DXP 7.1 in favor of...
Publishing Dynamic Data List linked page returns "No Access" error or returns to Staged environment
legacy Troubleshooting
Issue With local live staging, the linked page within the DDL returns to "Staged" page. With remote live staging, the linked page within the DDL returns a "No Access" error.  Reproduce Launch a Live and...
Reply button is not responsive when use Asset Publisher with Comments
legacy Troubleshooting
Issue When try to use a Asset Publisher using Rich Summary and Comments, the Reply button is not responsive Environment Liferay DXP 7.4 (equal to or above Update 88) Resolution Please request a Hotfix with...
Edit image from document & media accepting all file extentions regardless of configuration
legacy Troubleshooting
Issue The invalid extension document is uploaded with the valid extension name. Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Navigate to Control Panel > System Settings > Documents and Media > Service. 3....
"Driver org.mariadb.jdbc.Driver claims to not accept jdbcUrl" error when trying to deploy 7.4 U98 + or 7.3 U34+
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Liferay service deployment fails when setting DXP 7.4 U98....
"A.LiferayItemSelectorDialog is not a constructor" error when trying to add a price list
legacy Troubleshooting
Issue It's not possible to create a new pricing entry from the SKU side panel. There are no errors in the logs. Clicking on the plus button throws this error in the browser's console: Uncaught TypeError:...
Sorting products by name working only for default locale
legacy
Issue  The products will be in the wrong order when users use any other language than the default language Environment Liferay DXP 7.4 Commerce 4.0 Resolution Currently sorting products by name works only with the...
Setting up Liferay as both IDP and SP (SAML)
legacy How To
Issue This article outlines how to configure two Liferay DXP bundles for SAML authentication with one functioning as the Service Provider (SP) and the second as the Identity Provider (IdP). Environment DXP...
Updating React dependencies to later version
legacy
Issue As part of the security audit, the old version of the React might be vulnerable to attacks. Is there a way to hide the React version that Liferay displays? Environment Liferay DXP 7.3 Resolution At this...
Error message not displayed on UI after exceeding the Upload Servlet Request limit
legacy Troubleshooting
Issue When the web content size limit exceeds, there is no error displayed on the UI that the upload size is too large. Steps to reproduce: 1. Start Liferay DXP 7.4 U83. 2. Navigate to Control Panel > System...
When exporting a portlet, it takes much longer than expected
legacy Troubleshooting
Issue When performing an export operation, it takes too long. When it finishes, the resulting LAR size is much heavier than expected too. It applies to Staging as well. Environment Liferay DXP 7.3+ Resolution This may...
Why was Resources Importer removed and is there a possibility to enable it?
legacy
Issue With the https://liferay.atlassian.net/browse/LPS-182114 change Resource Importer (RI) was removed. Resource Importer was already in deprecated state for many years, in favor of Site Initializers...
Show the Control Panel Menu by role
legacy How To
Issue In the earlier versions or updates of Liferay, the Control Panel Menu was hidden for specific users, and in order to achieve this, custom themes were being used. Hence a new feature is introduced directly...
How to create a default translation for editable fields in a fragment
legacy How To
Issue We have some fragments similar to the one below <button> <span data-lfr-editable-id="text1" data-lfr-editable-type="rich-text"> ${languageUtil.get(locale,'exit')} </span> </button> We are trying to set the...
Remove prepopulated email domain from login portlet
legacy Troubleshooting
Issue When the user tries to login, the email field is prepopulated with the company's domain name. This occurs when the login is unpopulated and user authentication is based on email addresses....
How to create a role-based user to only view and update web content?
legacy How To
Issue How to create a role-based user to only view and update web content? Environment Liferay DXP 7.3 Resolution Navigate to Control Panel >Users and Organizations > Create a user After this, navigate to the...
ColumnHeader repeated in xls/CSV file after exporting the report from Liferay Report app
legacy Troubleshooting
Issue ColumnHeader repeated in xls/CSV file after exporting the report from Liferay Reports app. For example: Environment Liferay DXP 7.4 + Liferay Reports App Resolution This is defined in the Jasper report definition...
Search suggestions not coming for guest user in the search bar
legacy Troubleshooting
Issue Search suggestions related to the commerce products not showing to the guest user but is working for logged-in user (using blank site template). Environment DXP 7.4 Resolution This behavior is fixed...
Page does not appear in the sitemap widget
legacy Troubleshooting
Issue Some of the pages created in site builder are not visible on the sitemap widget. Sitemap widget is dropped on a content page. Environment Liferay DXP 7.4 Resolution Navigate to Site Menu > Site...
Published web content has document URLs changed
legacy Troubleshooting
Issue  We added page numbers to many of our document links. When this content is displayed you can click on the document links with page numbers and it will open the document to that page. When Published to Live,...
The language settings in the site settings are reflected in the language selector on the Terms of Use screen.
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us....
Editing a field in a fieldgroup is not working as expected
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When you make a change in a fieldgroup that is being...
Unable to add Calendar event when setting "Display Scheduler Only"
legacy Troubleshooting
Issue Add a Calendar widget on the page Enter the Configurations for the widget Switch to Display Settings tab and select Display Scheduler Only option Unselect the 2 other options and Save Click Add Event button in...
Vulnerability in CKeditor 4.18.0
legacy Troubleshooting
Issue In Liferay, a vulnerable version of CKEditor 4.18.0 is being used. The vulnerability CVE-2023-28439 is present in the CKEditor versions less than 4.21.0. Environment Liferay DXP 7.0+ Resolution The observed...
Troubleshooting Performance Issues in Liferay PaaS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Performance issues can manifest in various different symptoms,...