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A new version file is created for each slight modifications

Issue Is it possible to change the attribute of a file version without creating a new one? Environment Liferay DXP 7.0 Resolution Document and Media Portlet is designed to create a new file version whenever a file attribute changes. Concerns with this design have been already raised,...

Sort order in select file modal of Document & Media is not stored

legacy Troubleshooting

Issue Steps to reproduce: 1. Go to Content & Data > Document & Media and create atleast three folders( name as 2019,2020,2021). 2. In folder 2021, upload a file. 3. Go to Web Content > Structures and create a new structure which contains a Documents and Media field (no template is...

Localization of document title and description

legacy How To

Issue Why is it not possible to localize the title and description for documents? Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Resolution This is a limitation of the product. i.e. The title and description belonging to any document cannot be localized. A feature request...

Alerts appearing on every site, even when Distribution Scope set to a specific site

legacy

Issue When using the Alerts widget, even when the Distribution Scope for an Alert is set to a specific site, the Alert appears on every site that the user visits. Also, guest users visiting the site specified in the Distribution Scope do not see the Alert. Environment Liferay DXP 7.3...

Google’s Cloud Storage (GCS) bucket support.

legacy Troubleshooting

Issue Google’s Cloud Storage (GCS) bucket support. Environment Liferay DXP 7.2 SP5 Resolution This feature will be merged in the upcoming fix-pack. Hence, please check the LPS-137265 Please create a support ticket requesting the hotfix by attaching the patch details by generating the...

Accessing the phone camera on button click event in phone's web browser.

legacy

Issue How to access the phone camera on a button click event in the phone's web browser? Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Resolution Liferay doesn't have any OOTB feature or configuration in order to fulfill this business-specific requirement. This might be...

Google’s Cloud Storage (GCS) bucket support.

legacy Troubleshooting

Issue Google’s Cloud Storage (GCS) bucket support. Environment Liferay DXP 7.3 SP1 Resolution This feature will be merged in the upcoming fix pack 3. Hence, please check the LPS-131049 Please create a support ticket requesting the hotfix by attaching the patch details by generating the...

Is it possible for Liferay to use Ruby Scripting to download a file from the Document Library?

legacy

Issue To establish a system that accepts images and allows for a review process. The images will finally be saved in a folder in the site's document library. The user wished to use a ruby script to get the images from this folder. Environment Liferay DXP 7.2 Resolution Ruby was...

"The requested resource could not be found" in Activities portlet

legacy Troubleshooting

Issue "The requested resource could not be found" while accessing the file and folder under the Activities portlet. Environment Liferay DXP 7.1, 7.2 Resolution Liferay's OOTB Activities portlet provides links to the assets, however, the links to the assets won’t work unless there’s a way...

Not able to "check-in" in Microsoft Office 365

legacy Troubleshooting

Issue After integrated Liferay with Microsoft Office 365, getting below NullPointerException when performing the “Check-in” operation. And,document gets in an inconsistent state and cannot be edited again. 2021-04-07 13:12:56.761 ERROR [https-jsse-nio-8443-exec-6][PortletServlet:119]...

External editor fails to open with Office 365

legacy Troubleshooting

Issue When using Firefox and trying to click the menu option "Edit with Office 365" in DXP 7.2, the external editor may fail to open. Environment DXP 7.2 Resolution The reason for this behavior is due to a pop-up blocker that comes bundled with Firefox. This pop-up blocker prevents the...

Azure Blob Storage

legacy How To

Issue How to store file from Liferay to Azure blob storage container in Liferay DXP 7.3 Environment Liferay DXP 7.3 Resolution Configuring the store To configure the store, go to System Settings > File Storage > Azure Blob Storage and fill in the configuration values. You’ll need to...

Liferay Sync is overwriting file versions of LibreOffice documents in Documents and Media

legacy Troubleshooting

Issue Liferay Sync is overwriting file versions of LibreOffice documents in Documents and Media For example, if we have Liferay Sync configured to detect changes within a directory where a LibreOffice document is actively being worked on, the updated LibreOffice document will be uploaded...

After upgrading from 6.2 to 7.3, the Control Panel Data Migration tab is unavailable

legacy Troubleshooting

Issue After upgrading from 6.2 to 7.3, when accessing the Control Panel Data Migration tab, the page is unavailable, and an Oracle specific error like the following is thrown: ERROR [http-nio-8080-exec-12][JDBCExceptionReporter:234] ORA-00932: inconsistent datatypes: expected - got CLOB_...

Choice of canonical URL language between the default language or a specific language in Liferay DXP 7.0 and 7.1

legacy Troubleshooting

Issue Given a page with a friendly URL for en-US like "/page" and another friendly URL for es-ES "/pagina", visiting "http://localhost:8080/page" or "http://localhost:8080/pagina" will always display "http://localhost:8080/page" as the canonical URL, even if the visited page is...

Enabling Antivirus Scanning for Uploaded Files does not work

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We follow the steps explained in this article Enabling Antivirus Scanning for Uploaded Files. Then we uploaded a file with a virus,...

Error importing files with names ended with character "." (dot) from 6.1

legacy Troubleshooting

Issue Trying to import documents (or doing upgrades) from 6.1, errors as the following are gotten: 2021-07-01 11:02:08.680 ERROR [liferay/background_task-8][BackgroundTaskMessageListener:182] Unable to execute background task com.liferay.exportimport.kernel.lar.PortletDataException:...

Exporting Document Library to LAR does not export file versions (product limitation)

legacy

Issue Exporting Document Library to a LAR file from Content & Data -> Documents and Media -> top-right three-dot menu -> Export / Import won't export file versions. Environment DXP 7.0 or higher Resolution This is a product limitation and LAR can't be used to import all versioning files...

Define more than three thumbnail resolutions for Adaptive Media

legacy How To

Issue There are three thumbnail configurations that can defined for Adaptive Media in System Settings -> Adaptive Media -> System Images Resolutions. Each configuration is mapped to a value of the query string parameter "imageThumbnail": Thumbnail Configuration: "imageThumbnail=1" Custom...

Need to set expiry date of doument while uploading in Document and Media

legacy

Issue How to set the expiry date for Document & Media? Environment Liferay DXP 7.3 Resolution There is no out-of-the-box feature available to achieve this requirement i.e. to set the expiry date for the documents and media. To achieve this requirement, customization is required. If you...

DLFileRank modules are not available anymore

legacy How To

Issue In Liferay DXP 7.3, DLFileRank modules are not available (document-library-file-rank-api, document-library-file-rank-service). Environment DXP 7.3 Resolution These modules have been archived in version 7.3. Therefore, these modules are not covered by support. Yet, if you need to...

Liferay integration with Open Office remotely

legacy

Issue Is it possible to have Open Office on any other server then the one where Liferay is running? Environment Liferay DXP 7.2 Resolution It is a limitation of the OpenOffice/LibreOffice integration that it only works properly if it runs on the same server, as mentioned in the...

What is the difference between the 'View' and 'Access' permissions?

legacy

Issue When defining permissions for a folder (for example, in Web Content or Documents and Media), I see a 'View' and 'Access' permission. Environment Liferay DXP 7.0, 7.1, and 7.2 Resolution The 'Access' permission is intended to allow users to access content inside a folder they cannot...

Headless API call returns 404

legacy Troubleshooting

Issue When calling a Liferay method in headless delivery API, it returns 404, or an empty list. Example: "/v1.0/sites/{siteId}/document-folders" results in { "status": "NOT_FOUND", "title": "No Folder exists with the key {folderId=37649}" } Environment Liferay DXP 7.0 Liferay DXP 7.1...

There is no pagination option for selecting the 21st place or higher range folder

legacy Troubleshooting

Issue There is no paging or search option found. As a result, it is unable to select a folder as the Root Folder if it is in the 21st or higher position. Steps to reproduce: Navigate to Global Site Go to document and media from the control panel and create at least 25-30 folders in the...

Cannot run program "java" error when executing process to generate document previews

legacy Troubleshooting

Issue When uploading or previewing images or documents that have not been previously loaded, the following WARN will be thrown. WARN [liferay/document_library_pdf_processor-1][BaseProcessorMessageListener:40] Unable to process file version 123713...

Liferay Adaptive Media Installation issues

legacy Troubleshooting

Issue When installing Adaptive Media 2.0.20 to Liferay DXP 7.0, it doesn't work, and the journal service override module described in the documentation doesn't work either. Environment Liferay 7.0 DXP Adaptive media 2.0.20 Resolution Double-check the version compatibilities of...

Unable to change the default language translation for a document

legacy

Issue Changes to the default language id for a document in the Documents and Media do not persist when saved. Even when they are changed, they revert back to the site default language after being saved. Environment Liferay DXP 7.0 Resolution The ability to change the default language...

Is it possible to remove the 't' (Timestamp) parameter from the URL?

legacy

Issue Is there any way to remove 't' parameter to alter the URL which is generated for Documents that are uploaded to the Documents and Media portlet? Environment Liferay DXP 7.2 Fix Pack 5 Resolution The 't' parameter in the document URL is necessary when updating a document without...

Is it feasible to shorten the document's URL to its name?

legacy

Issue The URL which is generated for Documents that are uploaded to the Documents and Media portlet contains a string of numbers, letters, and a 't' parameter after the name of the document. If there is any way to get rid of that string and parameter so that the URL ends with just the...

While searching files, number of downloads is not getting displayed

legacy

Issue After configuring the below properties, the download count is displaying in the column with the table view under "Content / Documents and Media" dl.entry.columns=name,document-type,size,status,modified-date,create-date,action,downloads When searching the files, the search result...

How Can I Sort Web Content Structures and Templates Newest to Oldest by Default?

legacy Troubleshooting

Issue Web content structures and templates are sorted oldest to newest by default, and I need to reverse the sort order to see the newest entries first. Environment DXP 7.3 Resolution This is resolved by LPS-135349, which will be released in a future fix pack. In the meantime, a hotfix...

Why is some text formatting not being replaced when I select a different format?

legacy Troubleshooting

Issue After formatting text to Computer Code (or Cited Work, Error Message, Alert Message, or Info Message) I am not able to change the text format when selecting one of the other options such as normal or one of the Heading selections. Environment Liferay DXP 7.3 Resolution Computer...

Adding a GIF image in a web content making it a static image

legacy Troubleshooting

Issue Uploading a GIF image in Documents and Media, and then add this GIF image to a Web Content article through the image tool. Per checking the source code, the &imagePreview=1 is added at the end of the image's URL and the GIF is shown as a static image. After removing...

The user('s) to whom "view only site role" permission assigned is able to upload document

legacy Troubleshooting

Issue Logged in as a user to whom "view-only site role" assigned. The add "+" button is available to the user to upload the document. Environment Liferay DXP 7.0, 7.1, 7.2 Resolution Go to the site [Ex: Site1], navigate to Content / Document and media On the upper right of the Document...

Choose category name show subcategory web content in Asset Pubilsher

legacy Troubleshooting

Issue Steps to reproduce: Add a site with page Add a vocabulary: Vocabulary Name Add a category for Vocabulary Name: Category Name Add a sub category for Category Name: Subcategory Name Add a web content with Category Name: W1 Add a web content with Subcategory Name: W2 Go to page, add...

How can I turn off the print screen and download features for documents of a certain site?

legacy How To

Issue The admin wants to upload a document to the site, but he or she must limit other users from downloading the document and from taking screenshots of the document on that site. Environment Liferay DXP 7.0 Resolution This business-specific requirement is not fulfilled through any...

Role Permissions to display all the actions in Knowledge Base Display Widget

legacy Troubleshooting

Issue After having created a specific role to let users manage Knowledge Base articles from Knowledge Base widgets, some actions, like "Add Child Article" or "Edit Article", may be visible from Knowledge Base Admin widget but not from Knowledge Base Display widget. Environment Liferay...

java.lang.IllegalArgumentException: java.net.URISyntaxException

legacy Troubleshooting

Issue The following exception can be obtained when using S3 as store if no s3Endpoint is configured: 2021-03-16 01:18:14.998 ERROR [Start Level: Equinox Container: 8c2a1a4c-edbd-4cd0-9216-4a02f75d4f55][S3Store:93] bundle com.liferay.portal.store.s3:4.0.39...

How to implement a custom antivirus scanner

legacy How To

Issue The article at https://learn.liferay.com/dxp/latest/en/system-administration/file-storage/enabling-antivirus-scanning-for-uploaded-files.html describes mainly how to integrate/configure DXP with Clam AV. But what if I want to use some other antivirus scanner by extending the...

'Unable to load external repository class' when a Sharepoint OAuth configuration is missing for an existing repository

legacy Troubleshooting

Issue If the Sharepoint configuration (configured in System Settings) is missing or broken for a repository in Documents and Media, the following error gets thrown every time I access Documents and Media, and I am unable to edit or delete the repository. 2021-05-21 13:41:13.419 ERROR...

Why does the Link to Page function in Web Content Structures return a page number, instead of a page name?

legacy Troubleshooting

Issue When I use the Link to Page function in Web Content Structures (or getFriendlyUrl() in a Web Content Template), it's fetching a URL which includes the page layout ID, instead of the page name. For example, the web content link looks like /web/test-site/9 instead of...

It is not possible to remove the View permission for Site Members in a document library folder

legacy Troubleshooting

Issue In the permissions management of a folder we can see that the VIEW permission is checked and disabled for Site Member role and it is not possible to change it. If we hover the mouse over this check we can see the following message: Site Member is allowed to do action in all items...

'Portlet is temporarily unavailable' error for Sharepoint Connection

legacy Troubleshooting

Issue A day or two after successfully configuring a Sharepoint Connection, I now see a "Portlet is temporarily unavailable" error in the UI and the following error in the Liferay logs when attempting to open the Sharepoint repository again: ERROR...

Error when a file in Sharepoint repository contains special character in title

legacy Troubleshooting

Issue If a Sharepoint repository contains a file with a special character in its title (ex: 'File#s.docx'), opening the Sharepoint repository in the Documents and Media portlet leads to a blank page with the following error in the Liferay logs:...

Unable to perform any document & media related task post updating Upload Request Size field under system settings.

legacy Troubleshooting

Issue Post updating the upload request size field under system settings user is unable to perform any document & media-related task like uploading files, creating the folder, etc. with the below warning in the server console. 2021-04-30 09:03:17.402 WARN...

Support between Amazon S3 and Liferay

legacy

Issue What is Amazon S3 and how it can be used with the Liferay? Environment Liferay DXP 7.2 Resolution Amazon S3 is part of Amazon Web Services (AWS). AWS provides many useful services in the cloud such as virtual servers, storage databases, etc. Amazon’s storage S3 service is...

Setup Liferay’s document management with an Amazon S3 as a repository

legacy How To

Issue How to set up Liferay to use Amazon S3 storage instead of local storage and provide access information to S3. Environment Liferay DXP 7.2 Resolution Steps to follow : Amazon S3 requires a 'SAXParser' from the application server to operate. Apache Tomcat meets this requirement,...

How to remove the + button from Document and Media

legacy How To

Issue How can the + button be removed from the Document and Media Portlet Environment Liferay DXP 7.0 Resolution To remove the + button from Document & Media Portlet, please follow the below steps: a) Navigate to the Control Panel → Your Site → Content → Documents and Media b) Click the...

How to add image extension .webp on editor when creating a new web content in Documents & Media

legacy How To

Issue Can't add image extension .webp on editor when creating a new web content Environment DXP 7.0 or higher Resolution In order to upload and work with .webp extensions in Documents and Media, follow these steps: Install and enable ImageMagick and Ghostscript If you are running a...

Unable to add new web content folder when characters blacklist is empty

legacy Troubleshooting

Issue When the Characters Blacklist is empty in either of these locations: Control Panel>Configuration>Instance Settings>Web Content Control Panel>Configuration>System Settings>Web Content>Virtual Instance Scope>Web Content Adding a new Web Content Folder will result in the following...

Uploaded documents are not visible on a different machine

legacy

Issue Configure common database for two Liferay servers. Now, whenever try to upload an image on one server then the same image is not getting visible on another server even though the right URL path has been set on web content. Environment Liferay DXP 7.2 Resolution Having two (or...

FreeHTML - shows text undefined when clicking on it's preview

legacy Troubleshooting

Issue Steps to reproduce: Create a content page and drag the Free HTML component on it from the default fragments list. Edit some text Then click in the preview on the right. It will show text undefined. Again making some changes of removing some text it resets back to normal....

Adaptive Media does not show errors in logs

legacy Troubleshooting

Issue Adaptive Media cannot process some images, but the only info about these errors is found in the UI alone, as shown in the image below. No related errors can be found in the logs. Environment Liferay DXP 7.0+. Resolution Some logs must be enabled to get more specific information...

WARNING "filterNormalizeUri received bad value" when working with blog entries

legacy Troubleshooting

Issue The following WARNING is obtained when editing/listing blog entries: WARNING [http-nio-8080-exec-7] com.google.template.soy.shared.restricted.Sanitizers.filterNormalizeUri |filterNormalizeUri received bad value 'javascript:Liferay.Sharing.share(36707, 38917, 'Share...

How Can I Publish Web Contents Which Contain Unencoded URLs?

legacy Troubleshooting

Issue Currently, if file entry validation is enabled and web contents are created with unencoded URLs containing special characters (such as ' ' ] } ) > < \n | ? " " ), publishing automatically fails due to the inability to validate the URLs. Environment DXP 7.3 Resolution...

Different tables that are associated with the document data

legacy

Issue How data flows in the database tables after uploading an image. Environment Liferay 7.0 Resolution When the documents have been uploaded via document and media portlet from the Liferay portal, its metadata is saved in database tables with different entries and images are saved in...

Lots of warnings in the logs: SecurityException Access denied to com.liferay.document.library.kernel.service.DLAppService#ge tFileEntryByUuidAndGroupId

legacy Troubleshooting

Issue In our server logs we see a lot of warnings with stack traces like these: 2021-03-05 07:10:40.666 WARN [http-nio-127.0.0.1-8080-exec-276][PortalImpl:6843] java.lang.SecurityException: Access denied to com.liferay.document.library.kernel.service.DLAppService#ge...

Subscribed user does not receive email notification from Asset Publisher

legacy Troubleshooting

Issue I set up the option for users to subscribe to Asset Publisher content I subscribe with a separate User I add new content The User does not receive any notification email Environment Liferay DXP 7.1+ Resolution The reason you are not receiving the email may be that Liferay performs...

DLFileRank query running for a long time and taking up pool usage

legacy Troubleshooting

Issue I am seeing a long running database query and am concerned about its impact on my environment: insert into DLFileRank (groupId, companyId, userId, createDate, fileEntryId, active_, fileRankId) values (:1 , :2 , :3 , :4 , :5 , :6 , :7 ) Environment Portal 6.2 Resolution Similar to...

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