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Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us....

Increase in file size in webp format

legacy

Issue When rendering the image for my user, I noticed that the webp file of the page has a considerably increased size Is there something that can be done so that it doesn't happen? Environment Liferay DXP 7.4...

Is it feasible to hide fields in the upload Section of Document and Media?

legacy How To

Issue Is there an OOTB feature to hide the following fields in the Document and Media Upload section? Document Type Display Page Categorization Expiration Date Friendly URL Related Assets Permissions Environment...

Web Content "Modified by" User Appears to be Incorrect After Translation

legacy Troubleshooting

Issue After translating existing web content, the last modified user displayed is the original author, not the translator. Environment Liferay DXP 7.4+ Resolution The "Modified by" user and timestamp for web content...

Preview of PDF document (generated with ItextPDF) contains unwanted spaces between letters

legacy Troubleshooting

Issue We are generating our PDF files programmatically using ItextPDF 7.2.5 API The Library used is compileOnly group: 'com.itextpdf', name: 'itext7-core', version: '7.2.5' After uploading such a PDF file to DXP's...

"Specified key was too long" warnings when upgrading from 7.2 to 2023.q3.2

legacy Troubleshooting

Issue We are upgrading from 7.2 to 7.4 When running the upgrade tool, there is this WARN: WARN [main][BaseDB:1468] (conn=697) Specified key was too long; max key length is 3072 bytes: create index IX_F365A086 on...

Compatibility for OpenOffice v4.1.13

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Issue Is Liferay DXP 7.4 compatible with v4.1.13, as in the compatibility matrix only v4.1.11 is mentioned? (Required for upgrading OpenOffice from v4.1.11 to v4.1.13, for security compliance reasons.)...

Guest user cannot see a Document when accessed by the Latest version URL

legacy Troubleshooting

Issue A Document has "View" permissions enabled for Guest users. When the Guest user wants to access the Document by using the Latest version URL, the Document is not accessible. Environment Liferay DXP 7.4...

Scope selection in Blogs Aggregator portlet not working

legacy Troubleshooting

Issue Log in as Admin Add a Blogs portlet on Liferay home page Add an entry Navigate to Control Panel > Sites Create a new Site (eg: Liferay 2) Create a new page on the Site Add Blogs portlet and Blogs Aggregator Add...

Video previews not being generated

legacy Troubleshooting

Issue Video previews are not being generated in the environment. There are not error related in the logs (memory, space, etc) when a mp4 video is uploaded, for example, but the preview is never created....

Why isn't the file extension included by default in the new document URLs?

legacy

Issue Liferay 7.4 has introduced a new way of having friendly urls for documents:...

What will generate previews for PDF files, if OpenOffice is enabled? PDFBox or OpenOffice?

legacy

Issue As the article at https://help.liferay.com/hc/en-us/articles/360029131731-Server-Administration-External-Services mentions PDFBox is included with Liferay DXP and generates automatic previews for certain file types...

Page canonical URLs of each existing language always point to the default language URL

legacy Troubleshooting

Issue We have detected that the page canonical URLs of each existing language always point to the default language URL. Our default language is English, and we have a page in two languages: English:...

How to show only certain file types to a group of users?

legacy How To

Issue I want to show only certain file types to some users. For example: they should see .doc and .pdf only but not .xls Is it possible to hide/show documents based on extensions? Environment Liferay DXP 7.4...

The image version has been changed, but the image remains the same

legacy Troubleshooting

Issue The image does not change, but only the versions do. Steps to reproduce: 1) Navigate to Content and Data > Documents and Media 2) Upload an image 3) Do check out and download it 4) Click three dots (Action...

How to modify existing Email template for announcements

legacy How To

Issue Is there any OOTB option to modify the announcements email template? Environment Liferay DXP 7.4 Resolution The template for the subject and body of announcement emails contained in the...

I want to restrict access to certain documents to a single user

legacy How To

Issue I am using Documents and Media to upload files. Some of the documents must be restricted for a single user. The user must access a list of documents that only he/she is able to see. Environment Liferay DXP 7.2+...

Documents without guest permissions are downloadable

legacy

Issue The document is stored in the browser cache and can be downloaded again without the user being logged in Steps to reproduce: 1. Upload a text file document 2. Change permission, revoke guest view 3. Click on...

Difference between "all" and "any" rules for asset publishers

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

Definition of the JournalArticle table

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

Xuggler cannot generate thumbnail for videos with more than 2 audio channels

legacy Troubleshooting

Issue For videos with more than 2 audio channels, Xuggler does not generate thumbnail and throws an error: 2023-02-16 10:48:35.507 ERROR [main][xuggler:105] Error: inputChannels > 2; unsupported...

Documents and Media table view does not fit into the screen on mobile phone

legacy

Issue Table view is set up for Documents and Media widget If I view the page on mobile screen, the table does not fit There is a scrollbar to see all columns but it is small and difficult to use I am worried that...

Is it possible to disable Document Previews at the file extension level?

legacy

Issue When generating document previews for PDF files using default portal.properties configurations, the total disk space being used can far exceed the size of the original PDF file. Is it possible to skip preview...

Configuration to disable download does not work for MHTML files

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We applied the settings indicated in the article Document...

Configuring Message Board Notifications for Users

legacy How To

Issue Users receive Message Board notifications for all new replies within a category that they are subscribed to. Is it possible to notify users only when there are new threads within the category that they are...

What does the TempFileEntriesMessageListener actually do?

legacy

Issue In our logs we see some errors apparently related to an hourly job, TempFileEntriesMessageListener the triggering interval of this job seems to be set in System Settings/ Documents and Media/Service/Temporary File...

Document Search takes too long to return results

legacy Troubleshooting

Issue I have a page for displaying document search results, and it takes too long to load (several seconds). My site has hundreds of content pages, each containing dozens of widgets (including those from the master...

Why after upgrading to Quarterly Release images show extra information?

legacy Troubleshooting

Issue After upgrading to Quarterly Release images show extra information like version, timestamp and so on. Environment DXP 7.4 Resolution Please consider requesting LPD-19203 on a Support ticket. Another...

Wrong guest view permission assigned to images inserted into message boards threads (not following the thread's guest view permission)

legacy

Issue if there is no private page on a site, and we create a message boards thread with "Viewable By"="Site Members", and you insert an image in the message (with the editor's image icon), that image will in the Documents...

Documents Modified date changes if documents are moved between folders

legacy

Issue If we move documents between folders their Modification date is updated even if the document itself has not been modified. Environment Liferay 7.3+ Resolution The actual behavior is expected and a...

How do you stop Liferay from saving files to tomcat/temp/?

legacy

Issue How do I prevent Liferay from saving files in the tomcat/temp/ directory? Environment Liferay DXP Quarterly Release Resolution There is no OOTB way to stop files from saving in the tomcat/temp/...

Error 404 when trying to access Web Content & Document Media using a domain name

legacy Troubleshooting

Issue Error 404 when trying to access Web Content & Document Media using a domain name over the machine IP for the Liferay instance. Environment Windows Server 2019 using IIS Web Server Liferay...

Unable to Access Liferay Javadocs from docs.liferay.com

legacy How To

Issue I'm trying to access Javadocs such as https://docs.liferay.com/portal/7.4-ga1/javadocs/portal-kernel/. However I'm getting redirected to https://learn.liferay.com/w/reference/index. Environment All versions...

Error during file indexing: ClassNotFoundException: org.bouncycastle.asn1.ASN1Encodable

legacy Troubleshooting

Issue When indexing files, the process fails (terminates abruptly) and the following information is printed in the logs: org.bouncycastle.asn1.ASN1Encodable cannot be found by...

No Documents are returned when using a Filter through Headless API

legacy Troubleshooting

Issue I am able to retrieve documents using the Headless API successfully if no Filters are specified. However, when using a Filter, no results are returned. This might happen when working with endpoints like...

Adding or Editing a Web Content in an Asset Publisher does not display a success message

legacy Troubleshooting

Issue When editing or adding a Web Content in an Asset Publisher that is on one of my Portal pages, no message is displayed to the user confirming that the action was performed or if it was successful. If this step is...

Unable to upload blog images after upgrading to 2024.Q1.1

legacy How To

Issue After upgrading to 2024.Q1.1, I no longer have the option to upload blog images within a blog post. This was implemented due to a potential security vulnerability with actors being able to upload offensive or...

Checking for missing files in the Document Library as a result of File Store Migration

legacy Troubleshooting

Issue If Document Library files are missing after performing a File Store Migration, can the missing files be identified? Environment Liferay 7.4 Resolution The following Query may be able to check for what is...

Can we hide the External Video Shortcut option?

legacy How To

Issue We want to hide the above-mentioned option from the Documents and media because we don't want our users to be able to add videos, can we do it somehow? Environment Liferay DXP 7.4+ Resolution It is...

Some documents are missing the Download permission after an upgrade

legacy Troubleshooting

Issue After upgrading from 7.4u60 to 2024.Q1.4, users are unable to download files from documents and media. They are able to view the files, but the download permission isn't set on their roles. I understand the download...

Image added via rich text editor on Wiki tool losing reference

legacy Troubleshooting

Issue When adding an image in a rich text editor within a Wiki Page using Ctrl C + Ctrl V and then publishing that page, the image loses its reference and is no longer displayed in my content manager. Is there any way...

On authentication types to Azure Blob Storage

legacy

Issue We would like to use Azure Blob Storage for documents and media, as described at https://learn.liferay.com/web/guest/w/dxp/system-administration/file-storage/other-file-store-types/microsoft-azure-blob-storage...

Image preview not displaying for AVIF format

legacy Troubleshooting

Issue Images in AVIF format cannot be previewed in Documents and Media Steps to reproduce 1. Startup Liferay 2. Setup and enable ImageMagick (with HEIC support) 3. Navigate to System Settings > Adaptive Media >>...

Uploaded document's file extension not visible in the URL

legacy

Issue While uploading the documents in the 'Documents and Media' section the file extension is not showing in the URL. Example: In Liferay 7.4 update 24, uploaded the document in the 'Documents and Media' section,...

After copying the data to the Message Board, the numbered list not continuing

legacy Troubleshooting

Issue Copied the data from the Word file, pasted it into the Message Boards's Thread, and published it. After publishing the Thread, the number list is not continued and shows like: 1. a. 1. a. 1 a. Steps to...

WebDAV authentication with username and password has not been working since 2023.q4

legacy How To

Issue Until version 2023.q4 (excluding), the standard authentication (using username and password) to connect to WebDAV worked correctly. Since this version, such authentication has been disabled. Environment 2023.Q4...

How to add image extension .webp on editor when creating a new web content in Documents & Media

legacy How To

Issue Can't add image extension .webp on editor when creating a new web content Environment DXP 7.0 or higher Resolution In order to upload and work with .webp extensions in Documents and Media, follow these steps:...

Uploaded documents are not visible on a different machine

legacy

Issue Configure common database for two Liferay servers. Now, whenever try to upload an image on one server then the same image is not getting visible on another server even though the right URL path has been set...

Adaptive Media does not show errors in logs

legacy Troubleshooting

Issue Adaptive Media cannot process some images, but the only info about these errors is found in the UI alone, as shown in the image below. No related errors can be found in the logs. Environment Liferay...

Unable to add new web content folder when characters blacklist is empty

legacy Troubleshooting

Issue When the Characters Blacklist is empty in either of these locations: Control Panel>Configuration>Instance Settings>Web Content Control Panel>Configuration>System Settings>Web Content>Virtual Instance...

FreeHTML - shows text undefined when clicking on it's preview

legacy Troubleshooting

Issue Steps to reproduce: Create a content page and drag the Free HTML component on it from the default fragments list. Edit some text Then click in the preview on the right. It will show text undefined. Again making...

WARNING "filterNormalizeUri received bad value" when working with blog entries

legacy Troubleshooting

Issue The following WARNING is obtained when editing/listing blog entries: WARNING [http-nio-8080-exec-7] com.google.template.soy.shared.restricted.Sanitizers.filterNormalizeUri |filterNormalizeUri received bad...

How Can I Publish Web Contents Which Contain Unencoded URLs?

legacy Troubleshooting

Issue Currently, if file entry validation is enabled and web contents are created with unencoded URLs containing special characters (such as ' ' ] } ) > < \n | ? " " ), publishing automatically fails...

Different tables that are associated with the document data

legacy

Issue How data flows in the database tables after uploading an image. Environment Liferay 7.0 Resolution When the documents have been uploaded via document and media portlet from the Liferay portal, its metadata is...

Lots of warnings in the logs: SecurityException Access denied to com.liferay.document.library.kernel.service.DLAppService#ge tFileEntryByUuidAndGroupId

legacy Troubleshooting

Issue In our server logs we see a lot of warnings with stack traces like these: 2021-03-05 07:10:40.666 WARN [http-nio-127.0.0.1-8080-exec-276][PortalImpl:6843] java.lang.SecurityException: Access denied to...

Subscribed user does not receive email notification from Asset Publisher

legacy Troubleshooting

Issue I set up the option for users to subscribe to Asset Publisher content I subscribe with a separate User I add new content The User does not receive any notification email Environment Liferay DXP 7.1+ Resolution...

DLFileRank query running for a long time and taking up pool usage

legacy Troubleshooting

Issue I am seeing a long running database query and am concerned about its impact on my environment: insert into DLFileRank (groupId, companyId, userId, createDate, fileEntryId, active_, fileRankId) values (:1 , :2 , :3...

Is it Possible to View HTML Source Code in Text Fragments?

legacy

Issue As a user, I would like to have access to the HTML source code for text fragments. Environment DXP 7.3 Resolution Alloy Editor does not currently have a source code view feature. Additional Information It...

How Do I Change Where Documents are Stored When Uploaded Through the Forms Upload Field?

legacy Troubleshooting

Issue As an administrator, I would like to make the files uploaded by one user through the forms upload field hidden from other users, but I don't see a way to restrict view permissions to the Document Library...

How to locate document in the directory when using Advanced File System Store

legacy

Issue I want to find where a document is located in the file system when using Advanced File System Store. Environment Liferay DXP connected to Advanced File System Store Resolution Documents that are not nested under a...

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