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Issue There is a metrics table in the workflow on UI: Navigate to Application Menu→ Workflow→ Metrics. Select the workflow belonging to it and open the transaction under the workflow In which table has the metrics...

404 Error when assigning workflow task

legacy Troubleshooting

Issue Upon assigning a single-approver workflow task, users encounter a 404 error page. The following stack trace is recorded in the logs: ERROR Unable to process portlet...

Issue with DynamicQuery for KaleoInstanceToken and DDMFormInstanceRecordVersion

legacy Troubleshooting

Issue Below error was encountered while trying to use the 'Dynamic Query' in custom code: ERROR [http-nio-9090-exec-9][DynamicQueryFactoryImpl:83] Unable find model...

'Unable to write temporary file' when uploading large LAR files

legacy Troubleshooting

Issue After uploading a LAR file, a message "The file <filename>.lar cannot be imported: Unable to write temporary file" is displayed Environment DXP 7.3, DXP 7.4, Quarterly Releases Resolution Liferay...

Unable to add documents to folder with workflow

legacy

Issue When attempting to create a new Web Content and selecting the "Link" option within the "Content" field, if a folder with an active workflow is chosen, the portal restricts the addition of documents to that...

DDMStorageAdapterSaveRequest has no possibility to distinguish between final Form Sending and Auto-save event

legacy Troubleshooting

Issue I am using a custom form storage adapter which calls an external service when the form is submitted. I noticed that in combination with the auto-save feature of Liferay Forms, this results in repeated calls of the...

“Your request failed to complete” shows up when trying to discard changes of a published Publication

legacy Troubleshooting

Issue “Your request failed to complete” is displayed in the UI when trying to discard the changes of a published Publication. Environment DXP 7.4+ Resolution What happens is that, originally, the Discard...

Merge Category Between Environments

legacy Troubleshooting

Issue We have the same category in UAT and Production but the category UUID is different. Therefore, we cannot import the web content lar file which exported from UAT. Environment Liferay DXP 7.4 Resolution Steps to merge...

Form on a display page template does not display 'Success Page' after submitting data

legacy Troubleshooting

Issue My form is not displaying the 'Success Page' after data submission Environment Liferay DXP 7.3 Resolution This type of behavior is usually related to page caching. To make sure that the form will display the...

Single Approver Workflow: how to bypass for admin role

legacy How To

Issue We have implemented a single approver workflow for content review. The requirement is to bypass this workflow for users with the Admin role, allowing them to directly create new content and publish it without going...

After activating Publications, publication users can make changes directly in production

legacy How To

Issue With Publications active, we want to prevent publication users from being able to make changes directly in production, we only want them to be able to change publications. Environment Quarterly Release...

Approver does not have access to preview of Content Page

legacy Troubleshooting

Issue Created a custom role to approve Content Pages Added View and Update permissions for Pages When the user with the role opens the Workflow Task and clicks the preview button, the following error appears: ...

Text field limited to 120 characters in forms

legacy Troubleshooting

Issue If users enter more than 120 characters, the form is published successfully, however, when implemented in a form widget, they will notice that the text in both has been reduced to accommodate the...

Which database table stores the custom workflow value?

legacy

Issue Where does the custom workflow values present in the database table? Environment Liferay DXP 7.4 Resolution The data of custom workflow under process builder information inside your database should be...

Remote Publish is Failed After Upgrading JBoss EAP 7.0 to 7.4.13

legacy Troubleshooting

Issue The remote publish always failed after upgrading JBoss EAP 7.0 to 7.4.13. In the Staging server, the following error occur: ERROR [liferay/background_task-1][StagingServiceHttp:327]...

Forms portlet doesn't populate logged user's data

legacy

Issue It would be nice it there could be an option to autofill using the user logger data instead of the user data that was used to define the data provider. Environment Liferay DXP [all versions] Resolution This...

Dropdown always opens upward

legacy Troubleshooting

Issue Select input dropdown opens upward in the system settings Steps to reproduce: Navigate to a settings page with a select input (For example, Control Panel > System Settings > Search > Category Facet Field)...

File upload feature for guest users in Liferay Forms

legacy

Issue We have a requirement to create a Liferay form having a document upload feature for guest users. Currently, in Liferay 7.1 uploading documents is not available for guest users. Environment Liferay...

The link received (via email) after form submission is prompting Guest User to Login

legacy

Issue Is it possible for a guest user to directly access the link received in the email notification (after form submission) without doing the login? Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP...

What should be the preferred sequence to import data to an environment?

legacy Troubleshooting

Issue User faces 'Missing References' issue many times when importing the data to an environment, therefore, if we have a probable sequence to import this, the issues might get minimised. Environment Liferay DXP...

Only the person assigned to a Workflow task should be able to edit the Draft

legacy Troubleshooting

Issue A User, who is assigned to a Workflow task should be the only user who is able to edit the Draft while the Workflow task is assigned to him/her. Currently, users with edit/admin rights can edit the Draft any...

If Guest user submits a Form with an uploaded file, the email sent about Form submission does not show the file

legacy Troubleshooting

Issue Add a Liferay Form with an Upload field Enable Guest upload for the field Enable email sending for Form submission Submit the Form as Guest Result: The email is sent, but instead of the content of the file...

Can I integrate an additional Captcha Engine?

legacy

Issue Currently, Liferay offers 2 Captcha Engines out of the box: Simple Captcha and Google reCaptcha 2 We would like to use another Captcha service. Environment Liferay DXP 7.4 Resolution At the moment it is not...

Workflow process builder source view is not laoding

legacy Troubleshooting

Issue Users are unable to see the process builder's source view when upgrading from update 40 to higher upgrades. Environment Liferay DXP 7.4 update 40+ Resolution The observed behavior is only noticeable if the...

What does "Deprecate the Staging relationship modules" mean?

legacy

Issue I found that the Liferay DXP 7.4 Update 86 - Releae Notes have the following statement: Deprecate the Staging relationship modules Does this mean that the Staging functionality has been deprecated?...

Form Entries Export: Missing Download URL for Attachments

legacy

Issue We are experiencing an issue with exporting form entries that contain attachments. The problem is that when we export a form entries, the download URL for the attachments are missing. Only the file names are included...

The warning 'This field is reruired.' can't be displayed properly under the Select From List in a multistep form

legacy Troubleshooting

Issue The warning of the required field can't be displayed properly in a multistep form under the Select From List as below: Environment Liferay DXP 7.1 Resolution This was fixed by LPS-197367, please open a help center...

Forms have no option for expiration time

legacy

Issue There are use cases where users want the Liferay Form to expire on a certain day and at a certain time but on the Liferay Form settings, users only see an option for Expiration Date and no time option. Just...

When exporting a portlet, it takes much longer than expected

legacy Troubleshooting

Issue When performing an export operation, it takes too long. When it finishes, the resulting LAR size is much heavier than expected too. It applies to Staging as well. Environment Liferay DXP 7.3+ Resolution This may...

Broken master page template after importing LAR file between environments

legacy Troubleshooting

Issue When importing a .lar file between environments, when accessing the Master Page, a 404 error is displayed and the page is not displayed Environment DXP 7.4 Resolution This behavior is an error identified in the...

NullPointerException/PortletDataException reported when importing lar file

legacy Troubleshooting

Issue NullPointerException/PortletDataException was reported when importing lar file. The issue can only be reproduced in certain environments with older JDK versions. 15:45:15,910 ERROR [BackgroundTaskMessageListener:182]...

Form Cannot Save Due to Size

legacy Troubleshooting

Issue When trying to save a large form, the following error is pushed out, "The Page was not displayed because the entity was too large." This is common for environments that are using a V1 Web Application Firewall...

BasePanel class does not have setPortlet method

legacy Troubleshooting

Issue Post Upgrading Liferay DXP 7.2 to DXP 7.4, the user tries to upgrade their custom code which uses the BasePanel class. Below error is encountered while trying to deploy the code The method setPortlet(Portlet)...

Data Provider fails to provide data for a text field

legacy Troubleshooting

Issue I am trying to fill a text field using the DDMRestDataProvider and the Autofill Rule. I was inspired by the following article:...

Liferay won’t delete all notifications, only the first page

legacy Troubleshooting

Issue With the workflow notification selection, it does not reflect for every pagination but only for the current page number, even if users select it for all. Steps to reproduce: Enable single approver workflow on...

User notification selection issue with more than 100 notifications

legacy Troubleshooting

Issue Steps to reproduce: Enable single approver workflow on web content, blogs, or any asset Create some web content or blogs to get notifications make it more than 100 notifications Navigate to notifications Tick...

Single Approver Workflow Recipient Type Changes Don't Save

legacy Troubleshooting

Issue We are currently running Liferay 7.4 U70 and discovered that when we make a copy of the Single Approver Workflow and try to update the "Review" node so that one of the notifications has a different Recipient Type...

Empty page when opening Content & Data > Forms

legacy Troubleshooting

Issue After installing a hotfix, we see an empty page when navigating to Content & Data > Forms There is no error in the console or browser console Environment Liferay DXP 7.4 Resolution This could be the result...

Reviewer is unable to open the file after downloading from workflow task

legacy Troubleshooting

Issue In the workflow task when the reviewer downloads the file, the users are unable to open it because in the properties it shows a '0' byte. Steps to reproduce: Navigate to Control Panel > Users and...

Workflow issue after changing 'ROOT' context to 'myportal'

legacy Troubleshooting

Issue Shows a blank page after changing the details of the 'task' node in the assignment type to the user then clicks on 'save' and then clicks on the 'task' node. Steps to reproduce: Update the ROOT folder name...

The user can see the Required checkbox

legacy Troubleshooting

Issue The required field from the data provider screen should be hidden Steps to Reproduce: Navigate to Content & Data -> Forms and click on the 'Data Providers' tab Click on + to create a new data provider...

There will be more than one default Transition in Kaleo workflow

legacy Troubleshooting

Issue The user cannot set the first created Transition of a task to "default=false" and there will be more than one default Transition. Environment Liferay DXP 7.4 Resolution This behavior is a known bug of DXP...

Unable to view the updated content with 'View in Context' redirection link

legacy Troubleshooting

Issue Users are unable to view the updated content on the page when clicking on 'View on Context'. Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Assign the 'Single Approver Workflow' to the web content. 3....

'View in Context' link is not showing update content with display page template

legacy Troubleshooting

Issue Users are unable to view the updated content on the page with the display page template when clicking on the 'View in Context' link on the Review page. Steps to reproduce: 1. Create a Page and deploy asset...

'web-content-name' is temporarily unavailable when trying to preview the content

legacy Troubleshooting

Issue 'content is temporarily unavailable' when trying to preview pending content through the view icon on the Review Page. Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Assign the single approver workflow to...

Form rules not being respected when using the ''Jump to Page'' action

legacy Troubleshooting

Issue By placing some rules on the form, indicating the user to jump to a specific page if the condition is reached, I noticed that the rules are not being respected and the user is not going to the required page....

Liferay Form Repeatable Field Issues

legacy Troubleshooting

Issue When adding a field or multiple fields when using Liferay forms, the web page reverts to the top of the form instead of remaining on the newly added fields. In the image below, after selecting the "Duplicate"...

Which permissions are needed to enable Staging for a role?

legacy How To

Issue Users with specific role should be able to perform Staging publications and access Staging settings. Which permissions are needed? Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution Grant the following...

Create a sub question in forms

legacy How To

Issue Next question should appear according to a previous answer in Liferay Forms. Need to show questions to end-user based on their previous response. Specifically while dealing with multi-choice questions....

"Forced" re-assignment of a Workflow task

legacy

Issue Is it possible to re-assign a Workflow task? Consider the following scenario: A user assigns a workflow task to themselves This user resigns/disappears/goes on holiday without processing the task at hand...

I'm unable to change Staged Content configuration

legacy Troubleshooting

Issue I am not able to change the Staged Content under Staging Configuration, as the checkboxes are seen greyed out and all disabled to change any value in existing configuration. Environment Any DXP environment with...

URL redirect not allowed in form submission

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue How do I direct my user to a specific URL when submitting a...

Error "Uploaded LAR file type layout-set-prototype does not match Portlet." reported when importing site template lar file

legacy Troubleshooting

Issue Go to Control Panel --> Site Templates Click the icon with three vertical points in the upper right corner of the page and click Export/Import Select Import section Then importing a site template lar file, the error...

Unable to download the file from the workflow form

legacy Troubleshooting

Issue Not being able to download the file from the workflow task shows: 'The document was deleted' Steps to reproduce: 1. Navigate to Control Panel > Users & Organization. 2. Create an organization. 3. Create a...

Error when importing .lar file: "Score -0.x is not a value between 0 and 1"

legacy Troubleshooting

Issue When trying to import a .lar file, the following error is displayed: Score -0.2 is not a value between 0 and 1. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP...

Workflow User Notifications triggered in State node throw NoSuchTaskInstanceTokenException

legacy Troubleshooting

Issue When using notifications as part of the workflow, when triggered in a State node, the notifications are generated but when they are selected, the following exception appears in the logs 2023-05-09 20:47:25.666...

Task state no longer visible in the task details in 7.4

legacy How To

Issue While migrating fragment on the Workflow Task Portlet, we realized that some of the fields that were shown in the task details (edit_workflow_task.jsp) in DXP 7.0 are no longer available in DXP 7.4 u59. The...

Images lost during staging publication

legacy Troubleshooting

Issue Customer reports images are gone after they published content It could be images or files from the Document Library Environment Liferay DXP 7.2 Resolution If the publication took a lot of time it is...

Getting OptimisticLockException with workflow task timers

legacy Troubleshooting

Issue OptimisticLockException is encountered when using task timers inside the workflow. Steps to reproduce: Add a workflow under the process builder and add two task timers performing the same task at the same...

How can I remove deletions from a site where Staging was disabled?

legacy Troubleshooting

Issue The user was using a Remote Staging site. Remote Staging was disabled and the user decided to connect the Staged sites content with a new empty Live site. In the Staging publication window the past...

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