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Changelog and date of Documents are different between staging site and live site

Issue The changelog and change date of Documents are different between staging site and live site For example: Staging Live Environment Liferay DXP 7.0 Resolution The changelog and date displayed from Live and Staging are supposed to be different. For documents in DM, there should be...

Disable "Success" Messages in DXP 7.1

legacy How To

Issue After submitting a form I want to disable Liferay’s “Success” confirmation messages. Environment Liferay DXP 7.1 Resolution At the time of writing, there isn’t an official method/process to prevent confirmation messages appearing, therefore we advise caution in using the described...

Unable to import more than 100MB

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue If you specify a lar file larger than 100MB in size for import, an error...

Why can't I change the order of pages in the Navigation Menu?

legacy

Issue When a page's navigation menu position is changed in the Staged environment, and that page is published to Live, its position in Live has not moved. Environment Portal 6.2 DXP 7.4 Resolution This issue is present when Staging is enabled with only some pages published, and can be...

After upgrading to DXP 7.1+, items in Workflow can't be rejected

legacy Troubleshooting

Issue After upgrading from Liferay Portal 6.X to Liferay DXP 7.1+, we are no longer able to reject items in workflow using the default Single Approver workflow Items can still be approved, but if we attempt to reject it we see this error in the logs: ERROR...

Sitemap include option per page is not published from staging to live

legacy Troubleshooting

Issue The Sitemap Include options (Edit page -> SEO) are different between staging and live environment even after publishing from staging to live. Environment Liferay 6.2 EE Resolution Check if Page Versioning is enabled. If page versioning is enabled, click "Mark as Ready for...

How to Translate Forms for Localisation in DXP 7.0

legacy

Issue Can I translate Forms in Liferay DXP 7.0 for localisation of our different language sites? We have found the translation function for Web Content, but cannot find it for Forms. Environment DXP 7.0, 7.1 Resolution Translation of Forms feature is not available for DXP 7.0. The...

Known Issues for Kaleo Workflow Designer's Diagram View

legacy Troubleshooting

By default, the Kaleo Forms EE plugin comes with the Kaleo Workflow Designer feature. This feature helps streamline the creation of workflow definitions and empower more users to create custom workflows. Inside the Kaleo Workflow Designer, there is one graphical view and this drag and...

Staging a Site that References Another Site

legacy

There may be instances when a Site that is being staged (e.g. Site A) has references to content that was created in another Site (e.g.Site B). This article describes what is happening to the content that is not stored in Site A directly, but is actually stored in Site B, and we use...

Staging Issues with Blogs Portlet

legacy Troubleshooting

The following is a checklist for getting blogs to stage if you're experiencing difficulties. While the example is blogs, this could apply to any content. Resolution When attempting to stage blog content: Before turning on staging, be sure to check Blogs. By default, Blogs are not...

SQL Server Database May Lock When Publishing Content in a Staged Environment or Importing a LAR

legacy Troubleshooting

Liferay portal may appear to hang or be unresponsive when importing a LAR or publishing to staging. This occurs if the database used in your environment is a SQL Server with default transaction isolation settings and it occurs regardless of the size of the content. Resolution 1. Set in...

Installing Liferay Sync

legacy How To

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. This article houses documentation regarding basic setup for Liferay Sync, the Liferay App that allows for the...

Grey screen when accessing document in Liferay Sync

legacy Troubleshooting

If you are having issues viewing file content within the iOS application, it could simply be an authentication issue. One specific possibility is that Basic Auth is not enabled. Resolution 1. Update to Liferay Sync iOS 1.1 2. If you are running version 1.0, add this line to your...

Unable to Remove Tags and Categories With Local Staging in Portal 6.2

legacy Troubleshooting

Since the release of Liferay Portal 6.2 users have been able to publish the deletion of major entities. This includes the removal of Web Content Articles, Documents and Media files, etc. However, for Tags and Categories, Staging in Liferay 6.2 offers limited support only, which means...

Linking to Unpublished Pages for Staging

legacy Troubleshooting

This article outlines a practical suggestion for preventing errors by keeping the order of publishing and referencing pages in mind when staging. Following the suggestion will help prevent broken links from appearing when publishing content that links to a given page after that new page...

Exceptions when remote staging in a clustered environment

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. In a clustered environment with Remote Live staging turned on, user may see printed in the logs "unable to...

Exporting Web Content Does Not Include Past Versions

legacy How To

Liferay Portal users can export and import the contents of the Web Content Display portlets as a Liferay Archive (LAR). When exporting a LAR from the Web Content Display Portlet, the past versions of a web content article are not included in the exported LAR file. This is intended...

Syncing between Servers with different groupIDs causes Liferay Sync to crash

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. After configuring the application to sync with another server (that has a different groupID), some administrators...

Staging Basics and FAQ

legacy How To

Here at Liferay, we want to help you complete your project in an efficient and timely manner. So we compiled a list of strategies to avoid some issues when using the Staging feature. Feel free to use this resource as a guideline to assist you in getting the most out of Staging, whether...

Common Error With Staging or Export/Import Between Servers

legacy Troubleshooting

The article documents an error users may encounter when attempting to establish Remote Live Staging or when the export/import feature between two Liferay instances is used. It is mandatory to have exactly the same Liferay versions on both servers when attempting to establish Remote Live...

Globally Scoped Content Will Not Be Published nor Imported to Global Scope on Target Sites

legacy Troubleshooting

Under the following scenarios, globally scoped content is not published or imported to global scope on the target site when content refer to it get published or imported. While this may be an intended behavior, it could cause confusion or missing reference issues for certain use cases....

Sync Unable to Connect to Upgraded Liferay Portal 6.2

legacy Troubleshooting

If a 6.1 portal is configured to work with Liferay Sync 1.2 or below, and then that portal is upgraded to Liferay 6.2 EE, Liferay Sync may not be able to connect to the portal. Resolution If you are experiencing issues connecting Liferay Sync to the upgraded Liferay Portal, you'll need...

Staging in Liferay Portal 6.2

legacy How To

Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products. Any implementation of these principles is the responsibility of the subscriber. This article outlines a...

Common Errors in Remote Staging in Liferay DXP

legacy Troubleshooting

This article documents the activation and setup errors in Remote Staging, and lists steps to resolve the issue or avoid it altogether. If users want to know about activating staging in general, please see Enable Remote Live Staging. Resolution Error: Users are unable to publish content...

Remote Staging Setup for Liferay Portal and DXP

legacy How To

This article describes how to configure a basic remote staging setup on Liferay Portal and DXP. The troubleshooting guide at the end of the article pertains to Liferay Portal 6.2. Users who have upgraded to Portal 6.2 will see many changes and functionality from previous versions....

Export Process Fails if the Asset Name Has a Forbidden Character

legacy Troubleshooting

This article documents a known issue in the export process if any asset has a forbidden character in the name. These characters are usually reserved for HTML and XML and thus should not be used. In the case of exporting a page template as a .LAR, there is a console error and the export...

Importing Large LAR Files Fails

legacy Troubleshooting

Importing Large LAR files (100MB+) may fail in Liferay Portal. Below are some version-specific recommendations: For versions before DXP 7.1 Increase the size of the following property: com.liferay.portal.upload.UploadServletRequestImpl.max.size=104857600 Note: The default property within...

Kaleo Forms Admin Assign Forms Back Button Disappears After Deleting a Chosen Form

legacy

This article outlines a known issue that exists in Kaleo Forms EE 2.1.0 for Liferay 6.2 and includes a link to the respective ticket for more up-to-date progress on the particular issue. Resolution Note the following issue is related to the use of Kaleo Forms EE 2.1.0. The corresponding...

Remote Staging Issues with Large Amounts of Data

legacy Troubleshooting

This article describes known issues that have been encountered when publishing large files using Remote Staging. Resolution Affected Products Liferay Portal 6.2 EE SP5-SP10 Known Issue: Invalid checksum for LAR file error When the Staging server transfers the LAR file in smaller chunks...

Utilizing the Validation Feature Within the Web Form Portlet

legacy How To

This article contains a brief example for how to effectively manage validation in the web forms portlet. Resolution Note that following the below reproduction steps (or something similar) will produce an error: Deploy the Web Form portlet to a page Click on the wrench and select...

User Cannot Log In to Sync Client When SAML SSO and OAuth Are Enabled

legacy Troubleshooting

This article documents a known issue where users cannot log in to the Sync Client if both SAML and OAuth are enabled. As a result, authentication fails with a blank screen on Sync client. Repeated warning messages will print out in the server console: Relay state exceeds 80 bytes, some...

Integrate Okta with Liferay DXP using OpenID Connect

How To

Introduction This recipe guides you through the steps to integrate Okta, your Identity Provider (IdP), with your Liferay environment using OpenID Connect. Prerequisites Okta Dev account Liferay DXP environment Administrative access to Okta Admin Console Administrative access to Liferay's...

Content lost when changing language during creation

Troubleshooting

Issue When creating content, such as a calendar event or filling a form, changing the language during the process can cause the loss of all entered information. This can happen if another browser window or tab is open in a different language, or if the language is changed manually using...

Sending Individual Emails for Workflow Notifications

How To

Background In a workflow, email notifications are sent to all users in a role as a single email with all recipients in the "To:" field. Objective The goal is to send individual emails to each of the recipients. If individual emails cannot be sent, a single email sent to a single...

How to Compare Between Versions When Using Workflow

Issue Is it possible for a reviewer to compare both the Old and New versions when a user makes changes and resubmits for workflow approval in Web Content, Document & Media, and Commerce Products? Environment Liferay DXP 7.4+ Quarterly Release Resolution Web Content: Web Content allows...

Unable to Save Forms After Enabling ModSecurity

legacy Troubleshooting

Issue After enabling ModSecurity with the default settings, forms with more than three fields cannot be saved. The following error message is displayed in the logs: ModSecurity: Access denied with code 400 (phase 2). Matched "Operator `Eq' with parameter `0' against variable...

Staging Object Entries

legacy

Issue I would like to enable Staging for my Object Entries Environment Quarterly Releases Resolution This feature is not yet available in Liferay, however, it is already on the roadmap You may view the development's current status at LPD-30525 , knowledgeArticleType: reference, legacy:...

How to preserve the structureId and formId during export/import to avoid mismatches between environments?

legacy Troubleshooting

Issue When we export/import web content articles and forms, their IDs sometimes change. How to preserve the structureId and formId during export/import to avoid mismatches between environments? Environment DXP Quarterly Release 2024.Q3.0 Resolution Entity IDs are not preserved during...

If Form entries are saved into an Object, email notification about Form submission is not sent

legacy Troubleshooting

Issue We have created an Object and a Form. We save Form entries into the Object. When a Guest user submits the form, the notification is not sent out. We are getting the following error in the logs: ERROR [http-nio-8080-exec-1254][DDMFormEmailNotificationSender:90] Unable to send form...

'Error: Please enter content with valid content size no larger than 1 MB' when using Liferay Forms

legacy Troubleshooting

Issue When I am saving a form with a large amount of data, I get the following error: Error: Please enter content with valid content size no larger than 1 MB. Environment Liferay Quarterly Releases Resolution Increase the threshold size with the following property: # Set the threshold...

Customizing Email Notifications in Forms application after upgrading to Liferay Quarterly Release

legacy How To

Issue In previous versions, we were customizing the email notifications sent by Forms application following the instructions of these articles: How can I configure or customize the look and content of email notifications sent after a form entry has been submitted? Is the Email...

How to display form entries data which is submitted through form in user interface?

legacy How To

Issue Is there any way to view form entries in a grid format by clicking a button labeled "View Form Entries." ? Environment Liferay DXP 7.2 Resolution In Liferay DXP 7.2, the functionality to display form results in a grid format is unavailable. This feature was introduced in Liferay...

Unable to Import Site Template LAR

Troubleshooting

Issue Importing a LAR file exported from a Site Template through Publishing > Export fails when imported to another environment with the following error message: The LAR file could not be imported because it requires page templates or site templates that could not be found. Please import...

After Enabling Publications, Some Notifications are Listed as "Deleted" in the UI

legacy Troubleshooting

Issue When Publication is enabled, some notifications are unexpectedly displayed as "deleted" in the Notifications UI, even though the related workflow tasks and assets are still present and accessible. After publishing a publication, the related Notifications read "Notification no...

Failed upgrade process for module com.liferay.portal.workflow.kaleo.service: Unable to convert XML to JSON

legacy Troubleshooting

Issue We are currently upgrading our DXP 7.4 u92 DB to 2024.Q1.12 We configured things for DB upgrade based on https://learn.liferay.com/w/dxp/installation-and-upgrades/upgrading-liferay/upgrade-basics/using-the-database-upgrade-tool and ran the upgrade via DB upgrade tool. However, the...

Certain values are lost or altered upon submitting a large form

legacy Troubleshooting

Issue For very long forms, some input values may be unexpectedly lost or modified after submission. Some fields are submitted correctly, but from a certain point onwards, they start persisting with incorrect values (usually the default value, unless it's a calculated field). Environment...

Alternative management of web content pending in a workflow blocked by another user

legacy Troubleshooting

Issue This article addresses the need to manage a workflow for web content that is in a pending state and is also in an intermediate task of the workflow, associated with a person or left undetermined. An alternative is provided for administrators to manage the workflow. Environment...

Unable to remove form records without permission to also remove form itself

legacy

Issue We're looking into giving a user the ability to remove their own form records; however we found that the owner of a forminstancerecord cannot remove the forminstancerecord unless they get the permission to remove the parent form. create a new form 'test' add one text field...

How to send Form submission notification for Guest user

legacy How To

Issue Form submission notifications usually are meant to be sent to already created users. Is there a way to send form submission notifications for a Guest user? Environment Liferay DXP 7.4+ Resolution Yes, there is. It's not a direct approach, and several steps must be made in order to...

No item selector views found for ddmuserpersonalfolder

legacy Troubleshooting

Issue A logged in user tries to upload a document through a Form's Upload Field (D&M). When he clicks on the selector it does not open any and an error is shown. You can observe the following warn in the log: WARN [ajp-nio-10.0.3.159-8009-exec-13][view_jsp:231] No item selector views...

This server is not compatible with Liferay Sync

legacy Troubleshooting

Issue Unable to connect to Liferay Sync using Liferay Sync Connector 6.0.0. There were no errors visible in the Liferay logs, but upon reviewing the Liferay Sync client application logs, the following error was observed: "This server is not compatible with Liferay Sync" Environment...

Form container is not visible for a custom role

legacy Troubleshooting

Issue When editing a page in Liferay that involves dragging fragments, some users may notice that the container fragment is not visible. However, when logged in as an admin, the fragment appears correctly. The permissions of the users who should be able to view and use the fragment seem...

Users are not able to see the tasks under the 'My Workflow Tasks' menu

legacy Troubleshooting

Issue Users are unable to see the tasks under the 'My Workflow Tasks' menu after a workflow has been assigned to them for approval and the following errors related to elastic search and Kaleo instance token are observed in the logs: java.lang.RuntimeException:...

Is it possible to implement branching paths using Liferay Forms where one path does not require form submission?

legacy How To

Issue In some use cases, it may be desired for a form to branch into a path that does not require a form submission, based on the user's selection For example: If a user has submitted form in the past, they may not need to resubmit again Is this behavior possible through out-of-the-box...

Fragment Links point to Staging from the Live site

legacy Troubleshooting

Issue After publication, some of the buttons mapped directly to pages in my site are pointing to Staging instead of the Live site. Clicking on these links prompts users to log in to the Staging site. The links should be pointed to the live pages. Environment Quarterly Releases Resolution...

Staging publication fails with a duplicate entry on LayoutSEOEntry error

legacy Troubleshooting

Issue Staging publication is failing in my environment with the following UI error: An unexpected error occurred with the publish process. Please check your portal and publishing configuration. The model.resource.com.liferay.layout.seo.model.LayoutSEOEntry [layoutId] could not be...

Rejection comment not visible for web content in workflow

legacy How To

Issue While using a single approver workflow for web content, when a reviewer rejects the content and provides comments, these rejection comments are not being communicated to the asset creator. Hence, this creates a challenge for the asset creator to understand the reason behind the...

Workflow review has no edit option for Object entries

legacy Troubleshooting

Issue When reviewing an Object entry that was submitted to review, there’s no option to edit, whereas when doing the same for a Web Content article, there’s an option to edit it before approving the change. The mentioned behavior can be seen by following these steps: Create an object...

Error trace related to Elasticsearch index_not_found_exception during the upgrade step KaleoDefinitionVersionUpgradeProcess#_upgradeKaleoDefinitionVersion

Troubleshooting

Issue We are upgrading from 7.0 to quarterly release 2023.Q4.8 During the upgrade step KaleoDefinitionVersionUpgradeProcess#_upgradeKaleoDefinitionVersion we are encountering an error trace related to Elasticsearch. 2024-08-27 23:20:12.703 INFO [main][LoggingTimer:74] Starting...

Form is not sending automatic reply emails

legacy Troubleshooting

Issue Our form is not sending automatic reply emails. The following error is present in the console logs "Unable to send message: Authentication unsuccessful, user password has expired." Environment Liferay Quarterly Release Resolution This error indicates that the SMTP user password has...

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