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'web-content-name' is temporarily unavailable when trying to preview the content

Issue 'content is temporarily unavailable' when trying to preview pending content through the view icon on the Review Page. Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Assign the single approver workflow to web content. 3. Navigate to web content and create 'basic web content'. 4....

Restrict drag and drop for multiple images in blogs

legacy Troubleshooting

Issue Why is there no error or warning while selecting multiple images to upload via drag-and-drop functionality? If it is not uploading multiple images, then it should not select multiple images in the first place, like what we have with the Select field in blogs. Steps to reproduce: 1)...

Values added at source in web content are not working properly

legacy Troubleshooting

Issue When the string '-' or any special character is written in the source code of web content, it should display the hyphen character or expected character on the display page Current Behavior: The page is not displaying the hyphen character or any special characters as expected....

Do video fragments support sites other than YouTube?

legacy How To

Issue There are 2 out-of-the-box fragments that support loading external videos: External Video Video URL Right now only a couple sites are supported, such as YouTube. When will the other sites, such as dailymotion, be supported? Environment DXP 7.4 Resolution However, I checked what...

Questions App - Questions are not in correct Highest Vote order

legacy Troubleshooting

Issue Questions are not in the correct Highest Vote order As a user of the questions app, users want to see the answers to the questions ordered according to the ranking of the questions answers. Environment Liferay DXP 7.4 Resolution Firstly, please verify the steps that have been...

Asset Publisher widget configuration saves by itself

legacy

Issue The Asset Publisher widget configuration saves itself when changing the Asset Selection Environment Liferay Portal EE 6.2 Liferay DXP 7.0+ Resolution This is the expected behavior of the Asset Publisher widget for the following sections: Asset Selection Tab: Asset Selection;...

It is not possible to add a Tag when creating a Web Content

legacy Troubleshooting

Issue When a user creates a Basic Web Content and tries to type in a Tag, the Tags option disappears and the following error is shown in the logs: No JSON web service action with path /assettag/search and method null for null Environment Liferay DXP 7.4 Resolution This behavior usually...

Blogs show the author instead of the last modifier

legacy Troubleshooting

Issue After modifying blog content, the portal shows the author next to the last modified date. Environment Liferay DXP 7.0 Resolution The observed behavior is a known issue which is addressed via: LPS-192045 - Blogs, show last Modifier instead of author. Please create a Support ticket...

Unable to delete all public pages in the default site 'Guest'

legacy

Issue When I try to remove the last public page in 'Guest' site, the 'Delete' option is missing from the Options Menu. It is not possible to revoke View permission for Guest users either because the option appears grayed out. Environment Liferay DXP 7.0+ Resolution This is the expected...

Configured favicon is not appearing in PDF viewer

legacy Troubleshooting

Issue Despite setting a specific favicon in the Page settings, when a PDF document is uploaded via Documents and Multimedia and subsequently utilized within a Web Content article, the PDF viewer displays the default classic theme favicon (Liferay logo) rather than the favicon that was...

JSONWS API /journal.journalarticle/search return duplicate articles

legacy Troubleshooting

Issue Reproduction Steps: 1. Startup Liferay 7.3 DXP-1 2. Navigate to Content & Data > Web Content 3. Click [+] to add new article 4. Set title to: test 5. Click flag icon to modify translation for fr-FR 6. Set title to: test 1 7. Click save 8. In the same browser window, open developer...

Using a Display Page Template for a Blog that has its own scope (page scope)

legacy

Issue We have created a normal content page and we have added a blog widget to the page. That blog widget has its own scope. So any blog posts/content that has been created is stored in that scope. However, when a user clicks on a blog post title, the out of the box display page for...

Instance settings not being respected when setting an upload limit in Forms

legacy Troubleshooting

Issue When setting a value above the default (5) for the allowed upload limit for a guest user in the instance settings, my form is not accepting more than 5 submissions In order for this behavior to be achieved, I need to set this value in System Settings However, if I want this...

Custom CSS on a page

legacy How To

Issue How to add the custom CSS on a page Environment Liferay DXP 7.4 Resolution CSS editor is where users are able to add custom CSS code to the Page. To add the custom CSS, the following steps can be taken: Navigate to the Site Menu > Pages Click on the three ellipses dot at the top...

Accessibility Menu option available in Liferay

legacy How To

Issue How to enable the accessibility menu on the portal Environment Liferay DXP 7.4 Resolution To make it easier for the user to enable certain accessibility properties. Users can access the accessibility menu options available from DXP 7.4 u86 Navigate to Site Menu > Configuration...

Users getting stuck with a non-default language in the URL

legacy Troubleshooting

Issue When a user accidentally chooses another language they get stuck in the URL and renders all links unusable. Users have to either manually enter /en/ or clear cache to get back to English. Environment DXP 7.4 Resolution The correct way to get back to the default locale is removing...

Control Panel looks distorted or has styling issues

legacy Troubleshooting

Issue Control Panel looks compressed and distorted or has incorrect styling, such as below. Environment DXP 7.4 Resolution Clear the browser cache, or use incognito/Private window mode to access Liferay. , content:...

Can we use the same friendly URL in a page's translations?

legacy How To

Issue We have a page where we want to use the same friendly URL for different translations, but when we try to save the page, it fails with an error: Please enter a unique friendly URL. We understand that the behavior was made by design for SEO purposes, however, we would prefer to use...

How can we access portlet preferences in our custom portlet?

legacy Troubleshooting

Issue We are trying to add a custom Portlet on a page. However, we can't provide it with the portlet preferences by using the javax.portlet.init-param.edit-template property Environment Liferay DXP 7.4 Resolution You should usejavax.portlet.init-param.config-template instead, content:...

When moving a web content to another folder, the modification date of the web content is updated

legacy

Issue When moving a web content from a folder to another, the modification date of all versions of the web content are updated. Is this an expected behavior? Environment Liferay DXP 7.2 Liferay DXP 7.3 Resolution When moving a web content to another folder, it is expected that the...

Anchor link does not jump to the tag

legacy Troubleshooting

Issue Scrolling to a specific div from URL (i.e. www.yourdomain.com/yourpage#scrollme) is not working on Liferay Pages if we add Liferay Form on the page. Once the form is loaded the page is scrolled to the top Environment DXP 7.4 prior to Update 73 Resolution If you face the described...

Unable to save home page, must use unique friendly url

legacy

Issue Cannot save a public and private page with the same Friendly URL on DXP 7.3. Upon saving you get the following error: Please enter a unique friendly URL. Environment DXP 7.3 Resolution This is an intended behavior on 7.3 because there is a uniqueness constraint restricting the...

Site's custom field value is not available in Staging Site

legacy Troubleshooting

Issue When using custom field values, it has been observed that the preview is not available in the Staging Site. The custom field values are only present after publishing the page to Live. Environment DXP 7.4 Resolution This behavior is due to the fact that expando values are not...

Categories displaying ID in URLs

legacy

Issue When using a Category Filter with an Asset Publisher in my Portal, when selecting the category, my URL displays the ID of that category instead of its name. Is it possible to configure my URL so that it displays the category name instead of the ID? Environment DXP 7.4 DXP 7.3...

Some of the common reasons why DXP may need to access the database instead of the cache

legacy Troubleshooting

Issue Why there are so many journalarticle calls in the database rather than in the cache? Environment Liferay DXP [all versions] Resolution A JournalArticle object in the database represents a Web Content Article, so the query would run any time that Liferay needs to fetch a Web Content...

Unable to upload the webp images in small image section of blogs

legacy Troubleshooting

Issue Whenever the user tries to upload the .webp images in a small section of the blog, the following error is showing on the UI: An error occurred while scaling the abstract image." message on UI Steps to reproduce: Start the server. Configure blogs to allow the use of .webp images by...

Theme images not loading in web content

legacy Troubleshooting

Issue Theme based images are not visible in web content fetched through themeDisplay.getPathThemeImages() function in the template. Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution Images are not visible due to caching. Please make sure to un-check...

Why does Language selector update the User?

legacy

Issue When the user uses the Language Selector Widget to change the language of the UI the portal updates the user The following module is visible in the stack trace: at com.liferay.portal.service.impl.UserServiceImpl.updateUser(UserServiceImpl.java:2791) Environment DXP 7.2, DXP 7.3...

Profile photo is uploaded rotated

legacy Troubleshooting

Issue When we try to upload a specific picture it appears rotated upon upload, but the orientation is fine when viewing it locally. Environment DXP 7.0+ Resolution The root cause of the issue is the metadata of the picture. There is no out-of-the-box option in Liferay to rotate an image...

Show/hide 3-point menu (⋮) in trash contents

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue Some contents in the trash can display a 3-point menu (⋮) and some do...

I can't delete a master page because it's being used

legacy Troubleshooting

Issue I cannot delete a master page because it's being used, but we cannot find the usage. I have the following error message: Error: You cannot delete master pages used by a page, a page template, or a display page template. Environment DXP 7.3+ Resolution To resolve the issue, you...

How to make Global Web Content default to selecting images from the Global image library

legacy Troubleshooting

Issue When I create a Global Web Content Structure that contains an image selector as a required field, it doesn't always default to selecting images from the Global image library. How can I select the Global Document Library by default? Environment DXP 7.4 Resolution This behavior was...

NullPointerException error seen with custom Terms Of Use

legacy Troubleshooting

Issue When custom content in "Terms of Use" is set via Instance Configuration in Control Panel, and logging in as a new user for the first time, a NullPointerException is seen. Environment DXP 7.4 Resolution The Terms of Use code expects and requires a <section /> tag with content id to...

File size UI message with web content

legacy

Issue When creating web content and selecting an image, users need to choose the standard image size. Currently, while selecting an image, the image size is not displayed. Environment Liferay DXP [all version] Resolution When users click the plus button, they may access the 'File Upload'...

Page tree and Product menu is not visible after upgrade

legacy Troubleshooting

Issue After upgrading Liferay 7.4 to Update 60 or above, some of the Admin UI components (Product menu and the Page tree) are not available and there are JS errors in the console log. Environment Liferay DXP 7.4 Resolution Hard refreshing/clearing cache of the browser This issue is...

Content Page History

legacy

Issue We wanted to check with Liferay support if there is any functionality for viewing content page history or to revert back to previous version? Environment DXP 7.3 Resolution Liferay DXP does not currently support this function, but there is currently a feature request for it to be...

Page URL redirection is case sensitive

legacy Troubleshooting

Issue When accessing a page with an upper or lower case friendly URL, we get directed to the page correctly. However, when using the redirect tool and using the lower case source URL, the destination URL can only be reached with the lower case friendly URL. Environment Liferay DXP 7.3...

Editing issue in fragments when using rich text

legacy Troubleshooting

Issue Using the following code in a fragment results in an error when editing the rich text field, using a copied text. The title field is empty and the pasted text gets duplicated and can not be edited and it gets displayed outside the editable field. <h1 data-lfr-editable-id="title"...

My custom dropdown items are disabled

legacy Troubleshooting

Issue After following the steps of overriding the management toolbar the custom dropdown items are shown as disabled. Environment Liferay 7.4 Resolution You need to needs your customm buttons “actions” in the data-action of the container list. This can be achieved by adding, for example...

The fields of the custom theme need to be re-filled

legacy

Issue When using the look-and-feel.xml file to create a custom theme in Liferay, users observe that when they update the theme and reapply it, the previously entered data in the custom theme fields is lost. This behavior results in the undesirable requirement of re-entering the data each...

Not able to change the site logo in a site created using a site template

legacy Troubleshooting

Issue I'm trying to change the site logo using the configuration in the public pages, but there isn't an option to do so. Environment Liferay DXP 7.4 Resolution In order to be able to change site logo from a site template, you have to go to the site template and in the Site template...

Access to edit web content giving timeout

legacy Troubleshooting

Issue When trying to edit web contents they take a long time to open, the behavior in question was only reproduced in an oracle database in which the portal has to have a high number of pages and entries in the following database tables: Layout, PortletPreferences,...

No Group exists with the primary "xxxxx" key shown in the logs

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The following messages are identified in the logs: Jun 07 01:20:15.120 build-43 liferay[liferay-ldbgc]...

Vulnerabilities in CKeditor

legacy Troubleshooting

Issue We plan to update the CKeditor version due to several vulnerabilities including XSS. https://security.snyk.io/package/npm/ckeditor4/4.17.1 https://github.com/ckeditor/ckeditor4/blob/major/CHANGES.md#ckeditor-4171 Environment Liferay DXP 7.3 Update 6 and below Resolution This issue...

Changing events to a past date

legacy

Issue Is it possible to edit expired events to change the date to past date? Environment All environments Resolution This is the expected behavior and the best practice that you can only set the expiry date to a later date, it is impossible to set it to an earlier date-time. Additional...

Adaptive media not miniaturized after trying to adapt remaining

legacy Troubleshooting

Issue When trying to adapt media that were not automatically adapted using the "Adapt remaining" function, an error is shown in the UI and in the logs it may be possible to see the following error or warning: 2023-04-11 18:19:40.511 WARN...

Web content structure filter is not working properly

legacy Troubleshooting

Issue When inserting a structure filter for a web content, the results are not listed correctly, always displaying all results, regardless of the chosen structure. Environment Liferay DXP 7.4 Update 71 Resolution Upgrade to Liferay DXP 7.4 Update 72 or higher to resolve the issue....

Unable to edit react fargment

legacy

Issue The user has created and uploaded a react fragment, but is unable to edit the same. Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution This is an intended behavior of the Liferay, to avoid bad experiences when manipulating the React Fragment and only compiled version imported....

Unable to activate different tab on the different pages

legacy

Issue Activating the same tab on different pages. Steps to reproduce Navigate to Site Menu > Design > Page fragment Click on the add button and create a master page. Now, drag and drop the 'Tabs' under the basic component onto the master page. Click on 'Publish Master' Then create pages...

Autotranslate Button Not Visible When Using Third-Party in Instance Settings

legacy Troubleshooting

Issue When configuring a Third-Party for Translation in the Instance Settings, the Autotranslate button is not visible. Environment DXP 7.4 Resolution This is a known issue reported in LPS-187034. Contact the Liferay support team to build a hotfix or update de portal to DXP 7.4 Update...

How can I disable the Navigation Categories portlet filtering for the Asset Publisher portlet?

legacy Troubleshooting

Issue Navigation Categories portlet displays Asset Publisher portlet entries based on category selection. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution To disable the category filtering go to Asset Publisher --> Configurations -->...

Guest Users Are Unable to View Web Content After Upgrade

legacy Troubleshooting

Issue After upgrading from Liferay 7.2 to 7.4 we have observed that guest users are unable to view web content. In 7.2 we had unchecked the 'article view permissions' checkbox under system setting > web content, but this option is not available in 7.4. Further, we tried all the options...

Issue with Publishing Expired Content in Publications

legacy Troubleshooting

Issue When trying to approve a Publication that includes expired Web Content, the following error is displayed: "This publication contains unapproved changes that need to be approved before being published." Environment Liferay DXP 7.4 Resolution This is a known issue reported...

How can I know when a Web Content was created and when it was published from database

legacy

Issue How can I know when Web Content was created and when it was published from database Environment Liferay DXP 7.2 Resolution The created time of a Web Content is stored in the column called 'createDate' in the table JournalArticle from the database. The published time of a Web...

How to integrate feeds from social media like Instagram/twitter/facebook based on hashtag in Liferay

legacy How To

Issue How to integrate feeds from social media like Instagram/Twitter/Facebook based on hashtags in Liferay? Environment Liferay DXP 7.1. Resolution Liferay unfortunately doesn't have this out-of-box functionality. Additional Information There's a third-party website:...

Navigation menu URLs not following the selected language

legacy Troubleshooting

Issue Content is stored in Web Contents not on pages > navigation menu items are created as URLs, in most cases, because of this The Web Contents are translated/using more than one language (at least 2) > can only add the URL in one language to the navigation menu items (created as URLs)...

Previewing a web content with a Display Page Template does not work if a theme is applied

legacy Troubleshooting

Issue As an Asset Library admin, I want to be able to preview web contents through the connected sites' display page templates, so that I can make changes accordingly without having to switch sites. Environment DXP 7.4 DXP 7.3 Resolution This can be achieved by either upgrading to the...

Unable to set a Display Page on documents

legacy Troubleshooting

Issue The form to set a display page is visible but after publishing it is not set. Environment DXP 7.2 Resolution Only display page templates should be selected for documents. Web Content should be the only one that allows widget pages with default Asset Publisher as display page. The...

Catalog page Products Rendering Performance issue

legacy Troubleshooting

Issue When the catalog page is rendering it is observed that it takes about 10-15 seconds to completely render the page for Minium theme and renderer type is Minium. Environment Commerce Resolution The reason is that there are many image requests for the catalog. The recommendation is...

Pagination for Collection Displays Missing

legacy

Issue The pagination option is missing from the display page templates. This missing feature causes the need to to update the number of items displayed in a feed on any given day, depending on priority. Asset publishers have pagination but do not allow the flexibility that the collection...

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