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Widget categories and order of widgets in the page edit menu

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. event What criteria are used to sort widget categories such as highlights, WIKI...

Incorrect Avatar Displayed when Editing Web Content

legacy Troubleshooting

Issue If I create an item of web content then someone else updates that web content, the avatar of the person who did the update is not displayed. This causes a mismatch between avatar and name. Expected: Avatar is of the person who updated the content Actual: Avatar remains the...

Excluding 3rd party Javascript libraries from loading

legacy How To

Issue How to exclude third-party libraries when they are not needed, such as lodash, headless, API explorer etc. Environment DXP 7.0+ Resolution Control Panel > Configuration > System Settings > Third Party Some of them are disabled by default and could be enabled in these settings if...

How to set a link to be applied to the whole fragment

legacy How To

Issue Sometimes, the need of establishing a link that applies to the whole fragment arises. The first idea that might come up is usually to use nested editable fields. However, nested editable fields are not supported. Environment Liferay DXP 7.4+ Resolution There would be two...

Why are HTML updates of a cachable Fragment set not propagating to the content page after updating the Collection Contributor module?

legacy Troubleshooting

Issue When I attempt to edit and publish the HTML of a Fragment set after it has been published on a content page the propagated changes do not reflect on the content page. Environment DXP 7.3 DXP 7.4 Resolution This was fixed by LPS-165522. Please patch up to 7.3 Update 4 or open a...

Can't save default values for web content because of required fields

legacy Troubleshooting

Issue When the user tries to edit the default values of the structure field, they receive an error and the updated default values are not saved. Steps to reproduce: 1) Set up DXP 7.4 2) Navigate to Content & Data -> Web Content -> Structures and create a structure with 2 fields (for...

The web content display is broken

legacy Troubleshooting

Issue New Structure Field causes Freemarker errors in the default Template Steps to reproduce: 1) Navigate to Content & Data -> Web Content -> Structures and create a structure with a 'Text' field 2) Create Web Content from the Structure 3) Navigate to Site Builder -> Pages and add a...

A popup will appear whenever accessing shared content

legacy Troubleshooting

Issue An alert will pop up Steps to reproduce: 1) Add a new user 2) Add blog entry or document with <script>alert(123);</script> title 3) Share the asset with the new user 4) Login the new user 5) Navigate to the notification or shared content from the user's personal menu Expected...

Segment's 'AND' condition is not working properly

legacy Troubleshooting

Issue Attempting to create a segment with two Organization equals criteria and the AND operator Steps to reproduce it: 1) Navigate to Segments 2) Add a new segment 3) Put a name for this segment and drag the organization 4) With the 'OR' condition, the correct total member count can be...

Why doesn’t copying a widget page make an exact copy of a widget page?

legacy

Issue When I make a copy of the widget page, only a copy of the layout is created(such as the columns and the portlets and configurations on the page), any web content on the original page isn't copied to the new page. Is it possible to create a copy of the widget page? Environment DXP &...

The portal begins to hang after adding lengthy content with images

legacy Troubleshooting

Issue When lengthy web content with images has been uploaded, the portal starts to lag, and it takes a very long time for the cursor to appear. Users are struggling greatly with the lagging issue even when manually adding text. The text appears on the screen after 40–50 seconds. Users...

Web Contents statuses are not changing to expired even after expired date is over

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Web Contents statuses are not changing to expired even after the expiration date is over. CheckArticleMessageListener is missing from...

Contented Visited and Page Visited rules are missing from Behavior section in Audience Targeting after installing FP21 on DXP 7.1

legacy Troubleshooting

Issue Contented Visited and Page Visited rules are missing from the Behavior section in Audience Targeting after installing FP21 on DXP 7.1 When starting DXP 7.1 with FP21 + Audience Targetting, the following error is reported in the startup log 2022-10-25 18:27:11.687 WARN...

CKEditor Styles pull-down menu shifts position when hovering the mouse cursor over it

legacy Troubleshooting

Issue CKEditor Styles pull-down/drop-down menu shifts its position when hovering the mouse cursor over it: This only happens when setting up CKEditor using the following properties on portal-ext.properties: editor.wysiwyg.default=ckeditor...

Unable to open the notification of the deleted user

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Navigate to Configuration > Workflow and apply the 'single approver' workflow on 'Content Pages'. 3. Create a new user by navigating to the Users & Organization. 4. Login with the newly created user. 5. Create a new content page and...

Caused by: java.sql.SQLException: Protocol violation

legacy Troubleshooting

Issue The Protocol violation error is observed while trying to perform any publish action Caused by: java.sql.SQLException: Protocol violation: [ 101, ] at oracle.jdbc.driver.T4CTTIfun.receive(T4CTTIfun.java:669) ~[ojdbc7.jar:12.1.0.1.0] at...

JAWS Screen Reader is announcing state and navigation of Menu items incorrectly

legacy Troubleshooting

Issue The JAWS screen reader does not announce whether a Menu item is expanded or collapsed Environment Liferay DXP 7.4 Resolution This resolution requires customization and should only be implemented at the discretion of your team. Liferay Support will not be able to assist with...

Unable to publish the web content with huge data

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Navigate to Web Content under Content & Data. 3. Go to structure and add three 'Rich Text' fields with repeatable. Click Save. 4. Create web content with the created structure. 5. Enter the data. Please make sure to enter the 40-50...

Issue with Rating functionality

legacy Troubleshooting

Issue Steps to reproduce: 1. Navigate to Configuration-> Settings-> Social-> Ratings and change the Web Content type to Like with the help of the dropdown and save it. 2. Navigate to Design-> Widget Templates-> Create an Asset Publisher Template with the below content: <script...

'getRealUserId is not a function' when upgrading to 7.3 u6+

legacy Troubleshooting

Issue When upgrading to 7.3 update 6+, some undesired behaviors occur and the console log shows the following error: Uncaught TypeError: themeDisplay.getRealUserId is not a function Environment Liferay DXP 7.3 Update 6+ Resolution LPS-153271 was introduced in 7.3 u6. It adds the method...

Guest users are not redirected to Private Pages after logging in

legacy Troubleshooting

Issue When navigating to a private page as a guest user, the user does not get redirected to the private page they were attempting to access after logging in. Environment DXP 7.4 Resolution Log in as an administrator and navigate to System Settings > Login and check "Prompt Enabled"....

Content Page changes are propagated when created using a Template

legacy Troubleshooting

Issue Changes to Content Pages are automatically propagated when created using a Content Page Template. This conflicts with the intended behavior where edits made to Content Pages should not be propagated. Environment DXP 7.3 DXP 7.4 Resolution Open a Help Center Ticket and request a...

Removing View Permission for Guest Users on a Newly Created Site Causes 404 Error

legacy Troubleshooting

Issue Removing View permission for guest users on a newly created site on DXP 7.4 U29 causes the page to thrown an error even if the following page on the list has this permission enabled. The expected behavior is that the other page on the list should be displayed for the user....

Changes to preferences in one breadcrumb portlet are replicated in the other breadcrumb portlets

legacy Troubleshooting

Issue I added the breadcrumb portlet on two widget pages. When I change a preference for a portlet on one page, the same settings are replicated in the portlet on the second page. Environment Liferay DXP 7.2 Liferay DXP 7.3 Resolution Please create a support ticket requesting a Hotfix...

When working with Information Templates, can I access the Asset Entry Object?

legacy

Issue An 'Information Template' configured with Type: 'Asset' doesn't give access to the actual Asset Entry Object. Is there a way to access it? Environment DXP 7.4 Resolution At the time of writing, this is not a feature within Liferay's core functionality. Presently there are...

Thumbnails of documents and images are not being displayed

legacy Troubleshooting

Issue We set up our Amazon S3 repository and then noticed that the document and image thumbnails are not showing up. Environment Liferay DXP 7.4 Resolution Please review our documentation Setup Liferay’s document management with an Amazon S3 as a repository to perform that configuration....

Hide options on Style session when editing Fragments

legacy

Issue There are fragments that have Style options that are not applicable. Example: Separator - It has functions like alignment and text formatting and these functions do not apply to the fragment itself. Is it possible to hide the visible Style options when I am editing the Fragments?...

The alt attribute of an image fragment is set to the image title instead of the description

legacy Troubleshooting

Issue When mapping a Documents and Media image to an image fragment, the alt attribute is set with the title of the image instead of the description. Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution Update to DXP 7.4 U37 or request a hotfix with LPS-158148. , content:...

Breadcrumb in Display Page Template does not display the correct path

legacy

Issue When adding the BreadCrumb Widget in a Display Page Template (DPT) we can't configure it to display the correct path. Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution Unfortunately, currently it is not possible to display the correct path in a BreadCrumb Widget in a Display...

Why are Fragments still marked as used in the Home page(Draft) even though it was removed?

legacy Troubleshooting

Issue When a test fragment is created and then removed from the page, it is still marked as being used on a draft of a page. When I go to "View Usages" of the created Fragment, the Home page(Draft) under Fragment Usages still shows the deleted element. Environment DXP 7.4 Resolution This...

Banner Slider restarts navigation after image selection

legacy Troubleshooting

Issue After uploading an image to a Banner Slider Fragment, the Banner Slider restarts the navigation to the first position. Environment Liferay DXP 7.3.X Resolution Please request a Hotfix with LPS-163496 to resolve the issue. Additional Information Liferay DXP Patching Tool 3.0.37 or...

Slider restarts navigation after image selection

legacy Troubleshooting

Issue After uploading an image to a Slider Fragment, the Slider restarts the navigation to the first position. Environment Liferay DXP 7.3.X Resolution Please request a Hotfix with LPS-161282 to resolve the issue. Additional Information Liferay DXP Patching Tool 3.0.36 or higher is...

ThemeDisplay.getDevice(request) returns null or a dummy implementation

legacy

Issue Calling themeDisplay.getDevice(request) from a theme template returns null or a dummy implementation of Device interface Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution The classes which provided the functionality Mobile Device Rules have been removed in LPS-146603. The only...

How to modify or remove the logo when configuring SEO settings

How To

Issue When I create a new Site, I would like to remove or change the Liferay - DXP logo when configuring a specific page's SEO settings. How can I pursue this? Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution The page title is formed by merging the layout (page) title and the site...

Pagination works until a certain page but not for the remaining pages

legacy Troubleshooting

Issue Users are not displayed properly with delta value 5 Steps to reproduce : 1) Created 200 and more users 2) Set 'Delta' value '5' Observed Behavior: No page is displayed if the user clicks '....' and then 40,39,38. However, if the user clicks the number 19, then, all pages work...

Asset Publisher Loses Sorting by Custom Field

legacy

Issue The Asset Publisher loses sorting by custom fields when more than one type of structure is selected. This happens even if the structure fields of selected structure/templates are identical. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4...

Importing web content structures with fieldset fails

legacy Troubleshooting

Issue Import fails if a web content that contains fieldset in structure, is added in the LAR. Steps to Reproduce: Go to Content & Data --> Web Content --> Structures and create 3 structures like the following: First structure, name it "fieldSetStructure" and add to it a few fields....

The pagination type is Simple

legacy Troubleshooting

Issue Regular pagination is the same as Simple pagination Step to reproduce: Add three web contents Add an Asset Publisher to a widget page Change the Asset Selection to dynamic Change the Number of Items to Display to 2 Change the Pagination Type to Regular Expected Behavior: The...

Can we bypass the limit of creating maximum 150 categories in a vocabulary?

legacy How To

Issue We can't put more than 150 categories in a vocabulary. Can we increase the limit somehow? Why is there a limitation anyway? Environment Liferay DXP 7.4 U79+ Resolution The limitation of 150 categories in a vocabulary has been made by LPS-118305 to avoid performance issues. Until...

Can we bulk-update our content?

legacy

Issue We have changed one of our mottos on our website and we need to change it everywhere on the site Is there a find-and-replace function in Liferay where we could do that all in one? Doing it manually one by one is tedious Environment Liferay Portal 6.2 Liferay DXP 7.0+ Resolution...

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