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What is the default behavior when users click 'I agree' or 'I disagree' at the Terms and Conditions?

Issue What is the default behavior when users click 'I agree' or 'I disagree’ button at the Terms and Conditions? Environment DXP 7.0+ Resolution I agree: If accepted, the user is redirected to the home page or to change the password I disagree: If declined, the following popup message...

Where is the logic for handling the actions for the Terms and Conditions page?

legacy

Issue We would like to override the behavior of the default Terms and Conditions that can be activated in Liferay. Where is this logic located in the code? How can we override it? Environment DXP 7.0+ Resolution An older article: Terms of Use describes how you can set your own TOS. This...

When using 3G, "Related Asset" is not selected immediately

legacy

Issue There has been an observed delay when trying to select a "Related Asset" within "Web Content" when using 3G internet speed. Instead of the "Related Asset" being selected immediately, there's a delay and other processes need to finish first before there is a success message....

Using Bootstrap 5 in Liferay DXP

legacy

Issue Developers want to upgrade to or implement Bootstrap 5.x.x for custom sites and components in Liferay DXP. The default Liferay environment uses vanilla JavaScript and React rather than Bootstrap 5. Environment Liferay DXP 7.4+ Resolution Starting in DXP 7.4, the Liferay platform...

globalThis.process?.argv object contains an array set

legacy How To

Issue The globalThis.process?.argv object contains an array set in DXP 7.3, but in the latest release 2024.Q2.6, this is null or undefined. Environment Liferay DXP [all versions] Resolution In this scenario, Liferay can't do much about this since that globalThis.process?.argv was an...

How to change the . (dot) characters to hyphens (-) in Web Content article friendly URLs?

legacy How To

Issue We have several Web Content articles where the friendly URL contains some dots and we would like to have hyphens instead. Changing them manually is not only hard but we would also like to implement a workflow to make sure that they are replaced with hyphens in the future....

The PageId changes each time the page is edited causing the category filter value to change each time.

legacy

Issue We are building a page which displays a Collection of “How to” Web Contents using a variety of Categories. As an alternative to using the Collection Filter to display the content of one category, we would like to use an image and text fragment which when clicked on, performs the...

Is it expected for fragments using the getContent() selector to display non-alphanumeric characters from HTML, or XML, for Journal Article content?

legacy

Issue When creating a Fragment with an itemSelector field configured to select a Journal Article, the displayed content includes unexpected characters, such as "]]>" at the end. This issue does not occur when the itemSelector is configured to select a Blogs Entry. Here is some of the...

Accessibility issues with the Underline button in CKEditor

legacy

Issue When using CKEditor, there is an underline button available. If you use it, the text will be inserted within u elements. This fact causes some HTML validators to report an accessibility issue based on WCAG SC 1.3.1. Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution The u...

Custom Themes are no longer shown as Site Templates in DXP 7.4

legacy

Issue In Liferay DXP 7.3, custom themes were seen under Site Templates Pop Up (Control Panel > Site > Choosing the template). However, in Liferay DXP 7.4, custom themes do not come under Site Templates, and is rather inconvenient to pick a theme. Environment Liferay DXP 7.4 Resolution It...

Error "Portlet is temporarily unavailable" appears for Category Facet widget

legacy Troubleshooting

Issue When an invalid ID is passed as the value of the category field in the URL, all the widget shows the error "Portlet is temporarily unavailable". As a result, all the widgets should show the message "No Results available". Steps to reproduce: Start the clean instance of Liferay DXP...

Not able to paste image directly into the CKEditor (Web content)

legacy Troubleshooting

Issue Not able to directly paste the image in CKEditor (Webcontent). Steps to Reproduce: 1. Start Liferay Quarterly Release 2023.q4.4. 2. Navigate to Product Menu > Web Content > Click 'New Button' and then 'Basic Web Content'. 3. Give it a name, let's say 'Test'. 4. Now, add some...

Facing UI error in the AI creator when adding the API key

legacy Troubleshooting

Issue AI creator is not working; it is showing the UI error when adding the API key to the Liferay instance. Steps to reproduce: 1. Start the server. 2. Navigate to the Global Menu → Control Panel tab → Instance Settings (under Configuration). 3. Click AI Creator under Content and Data....

How to choose a default layout template

legacy How To

Issue We wonder if it is possible to configure a default layout to be chosen when a new widget page is being created. Normally we do not use OOTB Liferay layouts, using our own developments instead (the red ones). Is there any way to choose our own layouts? Environment Liferay Portal...

Accessing Sitemap of a Child Site

legacy

Issue Is the sitemap of a child site separate from the parent site? How to access the sitemap of the child site? Environment Liferay DXP 7.4 Resolution A child site is similar to a parent site, they help to organize sites hierarchically and let you share content between the sites easily....

DefaultValue in structures with repeatable fields are incorrect

legacy Troubleshooting

Issue Default values in structure with repeatable field don't work as expected. After creating an exporting a structure with a repeatable field, the default value is empty, despite being defined in the structure Steps to reproduced Go to Content & Data -> Structures (tab). Create new...

Web Content with Multi-Select List Fails to Save Values

legacy Troubleshooting

Issue After creating a structure, the multi-select field does not save more than one option. The list in my web content doesn't save if one of the values has a comma in the option. Environment Liferay DXP 2024.Q1+ Resolution Request a hotfix built on LPD-1558, if you are still within...

Multi-Select Option Missing from Translation Interface

legacy How To

NOTE: The following resolution requires customization and should only be implemented at the discretion of your team. Liferay Support will not be able to assist with designing or implementing customizations. Issue Web Content Structure is incomplete when using the Web Content Translation...

Getting the value chosen by user in a 'Select From List' field

legacy How To

Issue How to get the value from the options added in a 'Select From List' field? We are getting the reference (i.e. ["Option37425674"]) instead of the value chosen by the user. Environment Quarterly Release Resolution Following example can be used as reference (it is a Widget Template of...

Hard to Manage Web Contents and Structures

legacy

Issue I want to easily find and manage all my web contents organized by structures I'm working with so that I can review them, edit them, etc. Environment Liferay DXP Quarterly Releases Resolution This has been resolved in LPD-10752, a feature released in 2024.Q1.1 which improves web...

The portal is not reindexing because the following error: "HTTP/1.1 413 Request Entity Too Large"

legacy Troubleshooting

Issue When attempting to reindex the portal, the process fails, and the following messages are displayed in the logs: May 29 12:46:07.767 build-3886 liferay[liferay-5655d97f59-99cjk] [dxp] ERROR [liferay/background_task-2][SearchEngineInitializer:168] Error encountered while reindexing...

After updating a site's friendly URL, what happens to the existing Documents & Media/Web Content that are being used?

legacy

Issue When updating a site's friendly URL, I've found that Documents & Media/Web Content that were previously assigned to the site are not being updated. The links do not update to the newly set friendly URL but instead keep their old friendly URL. Environment Quarterly Release Liferay...

Frontend taglib removed: 'liferay-frontend:html-vertical-card'

legacy How To

Issue After upgrading to 7.4+, we noticed that some frontend taglibs have been removed, such as liferay-frontend:html-vertical-card. Is there any replacement for it? Environment Upgrades to DXP 7.4+ Resolution As per LPS-158461, obsolete fronted taglibs were removed, including...

"Learn how to tailor categories to your needs." linked documentation appears in bundle

legacy

Issue After upgrading, we're seeing a message that says Learn how to tailor categories to your needs in the bundle. A link to documentation shows up in the Web Content menu and Categories Menu. Environment Liferay DXP 7.4 Resolution In versions of Liferay DXP 7.4 U40 and below, there was...

All out-of-the-box Liferay Job Schedulers stop working if one job scheduler is incorrectly configured

legacy Troubleshooting

Issue Setting the interval to -1 for scheduled jobs is allowed by the UI, but causes an array of issues. Steps to reproduce: Start the server and login as an administrator. Open Application Menu from top right side application menu icon, and go to Control Panel > Configuration > Job...

Is there a way to easily add tables to fragments using the WYSIWYG Editor?

legacy

Issue Currently it is not possible to add a table from the WYSIWYG Editor toolbar in Fragments. Environment Liferay PaaS, Saas Quarterly Releases Liferay 7.0+ Resolution We have an open story ticket for future implementation of this functionality. LPD-33017: Add Table button to...

After an upgrade, some fragments get broken because JS strict mode seems to be enforced now

legacy Troubleshooting

Issue We do not declare JS variables when developing fragments. After an upgrade, these fragments stop working properly. Environment Upgrades to the following Patch Releases: 2023.Q3.5+, 2023.Q4.1+ Upgrades to 2024.Q1 or newer Quarterly Release Resolution This is a consequence of using...

NoSuchGroupException: No Group exists with the primary key 0 when updating a Journal Article via service API

legacy Troubleshooting

Issue When trying to update a Journal Article (i.e., a web content) using the service API journalArticleLocalService.updateArticle( journalArticle.getUserId(), journalArticle.getGroupId(), journalArticle.getFolderId(), journalArticle.getArticleId(), journalArticle.getVersion(),...

Unable to read the content for custom_robots.txt file

legacy Troubleshooting

Issue I am getting the following message in my log file: [RobotsUtil:47] Unable to read the content for custom_robots.txt However, the same does not happen in other environments. What can be the reason? Environment Liferay 7.4 Resolution Why can that error message be thrown? That...

Unable to Edit Document with a Name Not Including a File Extension

legacy Troubleshooting

Issue We cannot edit a document's properties if the document name does not contain a file extension and here are the steps we took: Navigate to Control Panel > System Settings > Documents and Media Change the value for File Extensions from "*" to ".txt" Click Save Navigate to any site...

After an upgrade and database migration, old theme is not being replaced by new theme

legacy Troubleshooting

Issue After an upgrade, a new theme developed to replace an old theme is not applied to pages that utilized the old theme. There are multiple pages with different theme settings and updating them one-by-one is impractical. Environment DXP 7.4 Resolution Using the following SQL...

Web Content Not Showing as `Translated`

legacy Troubleshooting

Issue After creating a web content in English, then selecting a new language and translating the content, we're able to publish, but the content remains untranslated. We created a sample web content and translated it. The content is translated, but the flag buttons shows `Not Translated`...

Changes in a site's widget page variation also affects the hierarchy in other variations

legacy

Issue Is it possible to configure Liferay so that a change in one site's widget page variation does not also affect another page's hierarchy? Environment Quarterly Release Resolution Unfortunately, there is no workaround for this behavior. This behavior has been identified by our...

What are the conditions to decide if a page inherits its theme?

legacy

Issue The UI allows you to determine whether a page inherits its parent's theme or has a custom theme applied. However, the Layout table does not contain a field specifying theme inheritance. Then, what criteria are used to determine theme inheritance for a page? Environment Liferay DXP...

Click-to-Chat Bubble Disappears When Navigating to Other Pages

legacy Troubleshooting

Issue Click-to-Chat bubble disappears if I change to a different page. The page needs to be reloaded for the click-to-chat bubble to appear. During conversation in click-to-chat bubble, the conversation disappears when navigating to another page. Environment 2023.q4 Zendesk Web Widget...

Theme is not persisting in site templates

legacy Troubleshooting

Issue When a user creates a new site template and configures a custom theme, it is redirected to the 'classic theme' when a new site is created using that template. Steps to reproduce: 1. Start Liferay 2024.Q2.0 2. Navigate to Site Administration -> Click on Site Templates and create a...

Why do I get PortletDataException when trying to delete a Site?

legacy Troubleshooting

Issue When I try to delete a Site, I am getting the following error (full stacktrace attached): ERROR [http-nio-7080-exec-4][GroupLocalServiceImpl:4161] Unable to delete data for portlet null in group 2934490 com.liferay.exportimport.kernel.lar.PortletDataException: No...

Strange characters appearing in Control Panel

legacy Troubleshooting

Issue We are observing a strange behavior in the system, where many fields display strange values, such as "â€€â€€â€€", in both System Settings and Instance Settings. We are also seeing the following WARN in our logs: WARN [main][MainServlet:229] The default JVM character set...

Cannot use Iframe in Web Content Article

legacy Troubleshooting

Issue Cannot use Iframe tag in Web content article source, because it automatically adds sandbox tag and it cannot be modified. Environment 2024.Q1 2024.Q2 Resolution This change was made due to security reasons to prevent code execution. The behavior can be changed by navigating to and...

Unable to play audio of OGG format in Safari Browser

legacy Troubleshooting

Issue While playing the audio in Safari Browser, it shows an error, however, the same audio is working fine in other browsers. Here is the below code for adding the audio on the portlet with <audio> tag: <audio width="300" height="32" controls="controls"><source src="filename.ogg"...

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