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Served pages contain links with URLs including the port number

Issue The server is generating HTML/pages with links containing the Web Server's port number in the URL. Example: https://www.myliferayportal.com:443 Environment All DXP versions Resolution If you want to avoid this behavior because the port already is the default for the protocol (80...

For Oracle Database users, ORA-01795 appears while reindexing

legacy Troubleshooting

Issue For Oracle Database users, an error indicating ORA-01795 appears while reindexing ORA-01795: maximum number of expressions in a list is 1000 Environment Liferay DXP 7.3 Resolution Please try to adjust the value.object.finder.cache.list.threshold property (in portal-ext.properties)....

Cannot display user input field value in Web Content templates

legacy Troubleshooting

Issue When using getData in Web Content template (see example code below), the field reference is displayed instead of the user input field value. (Output: 'Option92682299' is displayed instead of user input value "Test Option") <#if (field1.getData())??> ${field1.getData()} </#if>...

Compile Error when removing build.gradle changes needed for com.liferay.portal.dao.orm.custom.sql. in 7.1 and beyond

legacy How To

Issue When addressing build.gradle changes needed for com.liferay.portal.dao.orm.custom.sql by removing the version number, and a compile error is returned. Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution The CustomSQLUtil class has been removed...

Headless API doesn't return a 401 after token expiration

legacy

Issue When I make a headless API call after the OAuth token has expired, I expect the call to return with a 401 status code. However, Liferay returns other status codes after OAuth token expiry. For example, when I make a GET request to retrieve a collection after my OAuth token has...

We can't get the catalina home path in tomcat in DXP 7.4

legacy Troubleshooting

Issue After migrating to DXP 7.4, we are unable to get catalina home path by using the variable ${catalina.base} or ${catalina.home} This was working in DXP 7.3 and below Environment Liferay DXP 7.4 Resolution The behavior is the result of the migration from log4j 1.x (DXP 7.3 and below)...

Sometimes the "This portlet could not be found. Please redeploy it or remove it from the page." error is displayed instead the real portlet

legacy Troubleshooting

Issue Sometimes after starting the Liferay server, the: This portlet could not be found. Please redeploy it or remove it from the page. error is displayed instead the real portlet Environment Any Liferay DXP version Resolution You should check the Liferay log file for any startup error...

Non service builder generated services are not retrieved by ServiceLocator in freemarker template

legacy Troubleshooting

Issue By default, is not allowed to retrieve non-service builder generated services by ServiceLocator in freemarker template, getting this error: 2022-08-25 08:30:38.427 WARN [http-nio-8080-exec-10][ServiceLocator:42] Denied access to service...

Encountering 'UT005023: Exception handling request to /: java.lang.ArrayIndexOutOfBoundsException: 0' errors when starting JBoss EAP server

legacy Troubleshooting

Issue The server cannot be started due to the following error after installing DXP 7.4 on the JBoss EAP server: ERROR [io.undertow.request] (default task-1) UT005023: Exception handling request to /: java.lang.ArrayIndexOutOfBoundsException: 0 at...

Deploy Liferay DXP 7.3 as a Windows Service in a Liferay Bundle

legacy How To

Issue How to deploy a Liferay DXP 7.3 bundle as a Windows Service Environment Windows OS Resolution Download from Apache Tomcat windows binaries. Copy the missing files from the bin folder in the downloaded binaries to the bundle folder $TOMCAT_HOME/bin. Use service.bat to install the...

How to interpretate order in event actions like logout.events.post

legacy How To

Issue Imposing an order to event actions that can be defined either in portal-ext.properties or as an OSGi component (using key property) is somehow tricky. Environment Configuring an event action that needs to be executed in a specific order. Examples of events are: login.events.pre,...

Can't change user's password: Passwords may not be changed under the current password policy.

legacy Troubleshooting

Issue As an administrator, when trying to change a user's password the message "Error: Passwords may not be changed under the current password policy" is shown. Under certain circumstances the message is NOT shown, but the passwords cannot be changed regardless. Environment Liferay DXP...

Unable to add 'related products' via headless API

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.3 2. Create a site using a 'minium site template'. 3. Invoke the below API using CURL: curl --location --request PATCH 'http://localhost:8080/o/headless-commerce-admin-catalog//v1.0/products/by-externalReferenceCode/MIN93027' \ --header...

The first FreeMarker Engine entry in the list cannot be removed by a user interface control

legacy Troubleshooting

Issue FreeMarker Engine interface has 2 variables: 'Restricted classes' and 'Restricted variables'. Open user interface: Control Panel > System Settings> Template Engines > FreeMarker Engine (in DXP 7.4). There is no UI control to remove the first item in the list. Unlike item number 2...

How can jQuery be enabled by default without using the Control Panel?

legacy How To

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"No primary key column found for XXXXX" on upgrade process

legacy Troubleshooting

Issue During the upgrade process you could see this errors in your upgrade logs: 2021-09-30 14:25:57.235 INFO [main][UpgradeProcess:115] Failed upgrade process com.liferay.portal.upgrade.PortalUpgradeProcess in 8114 ms com.liferay.portal.kernel.upgrade.UpgradeException:...

Empty drop down icon is visible in calendar portlet for guest users

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.3 2. Drop the 'Calendar Widget' on a page. 3. Configure the Calendar portlet to disable the RSS subscription. 4. Now, access the page as a guest user. Expected Behavior: The dropdown menu icon must not be visible. Actual Behavior: When...

Log level of jsonwebservice

legacy How To

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. event In DXP 7.3, the logs thrown could be adjusted by adjusting the log level...

Using the default locale property/environment variable won't change the language

legacy Troubleshooting

Issue Setting the default language in the portal-ext.properties, with the property company.default.locale=nl_NL or as an environment variable LIFERAY_COMPANY_PERIOD_DEFAULT_PERIOD_LOCALE=nl_NL doesn't change the language even after restarting the bundle and deleting the cache....

Dockbar is temporarily unavailable workaround

legacy Troubleshooting

Issue Suddenly, while navigating or performing an action, an error like "Dockbar is temporarily unavailable" appears. Resolution Usually this error, if it doesn't happen consistently, is a consequence of performance issues. So, how should you proceed? Check the log for relevant errors....

User wants to setup a scheduler job, but only with one specific node within the cluster.

legacy How To

Issue User wants a scheduler job to run on only one specific node of the cluster. Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution A cron job can be disabled in a certain node by setting below property in nodes' portal-ext.properties file:...

Invalid character found in the HTTP protocol

legacy Troubleshooting

Issue The tomcat server is fully started, however for some reason, it's shutting down after some minutes with the below error INFO [http-nio-8080-exec-7] org.apache.coyote.http11.Http11Processor.service Error parsing HTTP request header Note: further occurrences of HTTP request parsing...

Scheduled job not failing over when master node goes down

legacy Troubleshooting

Issue You might encounter an issue with your custom scheduled jobs where they are not getting planned if the master node goes down and the new master is elected Environment Liferay DXP 7.0+ Resolution Make sure that you use unregister() instead of unschedule() in the deactivate() method...

Show Number of Requests in Redirection > 404 URLs Tab

legacy Troubleshooting

Issue When I navigate to Site Administration > Redirection > 404 URLs, all URLs show 0 requests Environment DXP 7.3 Resolution For the 404 URLs Requests counter to track the number of views, View Count must be enabled in Control Panel > System Settings > Infrastructure > View Count....

Scheduled publications are always scheduled using the server time zone on 7.1

legacy Troubleshooting

Issue Staging publishes scheduled for the future automatically defaults to server time zone, which does not allow for much flexibility unless one manually re-schedules them. Environment Liferay DXP 7.1 Resolution The observed behavior is a known issue/bug and is addressed via LPS-116633...

How to redirect a user's browser refresh request to the logout page

legacy

Issue Users should redirect to the Logout page whenever they refresh the page (CTRL+R) or attempt to reload the page from anywhere in the application. Environment Liferay DXP 7.2 Resolution There is no portal property or out-of-the-box feature that would help here to achieve this...

How to clear only a specific OSGi module directory from osgi/state/

legacy How To

Issue Is it possible to clear only the data from a specific module in osgi/state/ instead of clearing the whole directory? Environment Liferay DXP 7.0+ Resolution Imagine we want to clear the data of module com.example. Use the Gogo Shell to find the OSGi bundle id: g! lb -s com.example...

I cannot save Instance Settings after changing the default web ID

legacy Troubleshooting

Issue I added the following property to the portal-ext.properties file: # # This sets the default web ID. Omniadmin users must belong to the company # with this web ID. # # Env: LIFERAY_COMPANY_PERIOD_DEFAULT_PERIOD_WEB_PERIOD_ID # company.default.web.id=company.com After doing this, I...

Web Content Display Widgets all Display the Same Content after Upgrading

legacy Troubleshooting

Issue When upgrading from 7.2 to 7.4, importing a .LAR file results in the web content display widgets all displaying the same content. Additionally, updating any one of the web content display widgets causes the others to receive the same update. Environment DXP 7.4 Resolution This...

ClassNotFoundException when using DynamicQueryFactoryUtil.forClass

legacy Troubleshooting

Issue When trying to using Dynamic Queries there can be ClassNotFoundException errors if the DynamicQuery is obtained using the method DynamicQueryFactoryUtil.forClass. Environment Liferay DXP 7.0+ Resolution To avoid this type of exceptions, consider using the available method in the...

Database password needs to be changed

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue Database password needed to be changed If the password for the database...

Startup problems and slowness after installing an Antivirus on the Liferay host machine

legacy Troubleshooting

Issue After installing an Antivirus on the Liferay host machine, we have detected startup problems and slowness using the Liferay product Environment Liferay DXP 7.0-7.4 Resolution Official support policy for antivirus There are no official guidelines regarding the installation of an...

White space is showing while inspecting the view source

legacy Troubleshooting

Issue Steps to reproduce: 1. Take Liferay DXP 7.3 SP3. 2. Add the below properties in portal-ext.properties. com.liferay.portal.servlet.filters.strip.StripFilter=true strip.mime.types=text/html*,text/xml 3. Navigate to Design > Page Template. 4. Create a new Page Template in the Masters...

'Pre-bound JDBC Connection found!' exception

legacy Troubleshooting

Issue We have some custom modules using a common external DataSource. When module A calls module B within a database transaction, following exception is raised: org.springframework.transaction.IllegalTransactionStateException: Pre-bound JDBC Connection found! HibernateTransactionManager...

Impact of "Oracle Critical Patch Update Advisory --April 2022" on DXPC

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Impact of "Oracle Critical Patch Update Advisory --April 2022" on DXPC Issue In...

java.lang.UnsatisfiedLinkError: Native Library xxxx already loaded in another classloader after redeploying

legacy Troubleshooting

Issue In our custom developments, we are using a Jar library that uses an external native loaded using JNI. When we deploy our custom development in a clean environment everything works fine, but if we redeploy it, following error is thrown: java.lang.UnsatisfiedLinkError: Native Library...

Unable to sort the product by price

legacy

Issue Sort the product by price i.e. low to high or high to low by using the price:asc sort field via catalog delivery headless API. But, getting below exception: { "status": "BAD_REQUEST", "title": "Unable to sort by property: price" } Environment Liferay DXP 7.3 Resolution The Liferay...

'The string this-site,this-site does not correspond to a valid search scope preference' console errors

legacy Troubleshooting

Issue Even though the hotfix that was generated by including LPS-146763 is installed, the following errors appear. ERROR [default task-83][BaseJSPSettingsConfigurationAction:83] Unable to include JSP /search/bar/configuration.jsporg.apache.jasper.JasperException:...

If the destination page is empty, the search bar portlet is temporarily unavailable

legacy Troubleshooting

Issue When the default '/search' parameter from the destination page field is deleted, the search bar portlet becomes unavailable. Steps to reproduce: 1) Start Liferay DXP 7.2 with fix-pack-17 (previous fix pack was dxp-fix-pack-16). 2) Click on search portlet > configurations. 3) Remove...

Audit logs for site page deletion

legacy How To

Issue Need to get audit logs for site page deletion/ update. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Resolution There are no OOTB configuration available for getting the Audit logs directly. However, user can get these audit logs by adding a custom...

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