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NullPointerException and blank page after redeploying JSP fragment module
legacy Troubleshooting
Issue We start with a state where we have a jsp fragment deployed and is working fine.  We then make a change to that module and do a hot deployment.  After that, the page on which the fragment is being used shows only the portlet title and no portlet body. The logs show...
How to accept Terms & Conditions again
legacy How To
Issue If you want the users to accept the Terms and Conditions one more time. Environment Liferay DXP 7.0 Resolution In Liferay OOTB (Out Of the Box) there is no feature available to enable the "terms and condition" page second time. For enabling the "Terms and condition" page second...
'Show in public/private pages menu in hierarchy' was not visible while configuring page
legacy Troubleshooting
Issue In Liferay DXP 7.1, the 'Show in public pages menu in hierarchy' option for Public page and for Private page is missing while configuring the page. Environment Liferay DXP 7.1 Resolution The observed behaviour is resolved and fixed in Liferay-fix-pack-dxp-5-7110 and above....
Migrating to Liferay DXP: Best Practices, High Level Approach, and Strategy
legacy How To
This paper is to help organizations assess their own resources at-hand and come up with a plan for their migration project. It contains a questionnaire to guide customers in developing their migration plans, such as migrating environments, content, and themes. The paper is available for...
Update of the schedule of the invited user who specified "Reject".
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue When an appointment is updated according to the following procedure, the...
The value of "Session Attributes" is not replicated to the other node in cluster
legacy Troubleshooting
Issue Setup a two nodes Liferay Cluster and set "live.users.enabled=true". Login on node 1 and go to "Control Panel > Users > Monitoring". Remember the Session ID. Go into the detailed session page, there is value for "Session Attributes" section Login on node 2 and go to "Control Panel...
Persistent scheduler job is not triggered in a cluster environment
legacy Troubleshooting
Issue In a cluster environment, customized persistent scheduler job is not triggered sometimes. Environment Liferay DXP 7.1 Resolution Make sure the customized persistent scheduler module is deployed on all cluster nodes., content:...
What database isolation level does Liferay need for Microsoft SQL Servers?
legacy
Issue There are several different isolation levels that can be configured on a SQL Server database. Which one is appropriate to use with the Liferay software? Environment Liferay Portal 6.2 connected to a SQL Server 2005, 2008, 2008 R2, 2012, or 2014 database Liferay DXP 7.0 connected to...
Disabling the WebDAV URL from Portal through portal-ext.properties
legacy How To
Issue If any of the users in the portal knows the WebDAV URL, they can configure the same at their end and they can manage the Document Libraries from their local machine itself. Hence, how can the WebDAV URL be restricted? Environment Liferay 6.2 EE Resolution Liferay has provided the...
Cannot cast org.apache.cxf.transport.http_jetty.continuations.JettyContinuationProviderFactory to org.apache.cxf.transport.http.ContinuationProviderFactory
legacy Troubleshooting
Issue The following error is reported in the log: 2019-04-26 08:31:35.109 WARN [ServerService Thread Pool -- 84][com_liferay_portal_remote_soap_extender_impl:103] Invocation of 'addService' failed. java.lang.ClassCastException: Cannot cast...
Duplicate Logging in Upgrade to DXP 7.1
legacy Troubleshooting
Issue Upgrade to DXP 7.1 shows duplicate logging during the VerifyProcess steps. For example: 2019-02-26 00:13:25.995 INFO [main][VerifyProcess:65] Verifying com.liferay.portal.scheduler.internal.verify.SchedulerHelperPropertiesVerifyProcess INFO - Verifying...
Failed to link com/sun/xml/messaging/saaj/soap/SOAPDocumentImpl or Could not initialize class org.apache.cxf.helpers.DOMUtils
legacy Troubleshooting
Issue When using JBoss as the application server and having customization to extend Web Service (WS), user may get the following issue: Web Service can not be found. When restarting the server, the following error is reported: 2019-04-26 05:47:02.437 WARN [ServerService Thread Pool --...
Can I encrypt / hide database password in portal-ext.properties and tomcat server.xml?
legacy
Issue Is there any way to hide database password in portal-ext.properties and in tomcat server.xml? Environment Liferay DXP 7.0+ Resolution Recommendation: Use environment variables to pass the database password: One of the most secure way to initialize those secret environment variables...
"Incorrect string value: '\xC2\x80\xC2\x99s ...' for column 'description' at row 1"?
legacy Troubleshooting
Issue During the upgrade process, you may encounter an error like the following: Incorrect string value: '\xC2\x80\xC2\x99s ...' for column 'description' at row 1 Environment Liferay DXP 7.0+ Resolution The database connected to the Liferay DXP bundle must be configured to UTF-8. It may...
Missing Marketplace App Functions in the Control Panel
legacy Troubleshooting
Issue After restarting the server, customers have reported that several Marketplace functions normally found in the Control Panel are missing. See screenshot: Environment Liferay DXP 7.x Resolution This is because the Marketplace App has been corrupted. To resolve this issue, download...
Benchmark Study of Liferay Digital Enterprise 7.0
legacy
This whitepaper is a benchmark study of Liferay Digital Enterprise 7.0 and describes optimal configuration, settings, and the methodology used for this study. The whitepaper also contains the results based on the scenarios used. The paper is available for download here., content:...
LAR Import Fails with Error UT000020
legacy Troubleshooting
Issue Trying to import a LAR file (or any other file type) larger than 10MB fails with the following message on the logs: Unable to parse upload request: UT000020: Connection terminated as request was larger than 10485760 Environment JBoss or Wildfly; Liferay DXP (any version)....
Compressing (Gzipping) js_loader_modules file
legacy Troubleshooting
Issue js_loader_modules files are taking more time to load which degrades the portal's performance. To identify whether js_loader_modules file is Gzipped or not: Open the portal in Chrome incognito window. Press F12 and switch to the Network tab. Hit http://localhost:8080. Search...
Unable to deploy Apps because of an "Unable to write ..." error
legacy Troubleshooting
Issue Cannot deploy certain App/plugins because of an "Unable to write ..." error. Some symptoms of this are: The App just sits in the deploy folder. The following error is reported in the log repeatedly: 2019-04-02 22:35:17.574 ERROR...
Default View for Calendar Portlet Saves on All Pages
legacy
Issue If a user sets the Calendar's "View" configuration, the setting is applied for every instance of the Calendar Portlet instead of just the specific instance of the portlet Environment Liferay DXP Liferay Portal Resolution The Calendar portlet is unique among portlets because each...
Why can I not access my Liferay server at the Friendly URL I set?
legacy Troubleshooting
Issue A Friendly URL can be set to change the URL that users see when accessing a specific site. However without the Home URL being updated attempting to access the bundle at its base address will return a "Not Found" page. Environment Liferay DXP 7.0 Liferay DXP 7.1 Resolution When...
Upgrading from Liferay DXP 7.0 to 7.1
legacy How To
This paper is a high-level overview of the effort involved in moving from Liferay DXP 7.0 to 7.1. It contains an upgrade checklist, the upgrade steps, and what to do after a successful upgrade. The paper is available for download here., content:...
How to Upgrade to Liferay DXP from Liferay 6.X
legacy
This whitepaper aims to set a framework for Liferay’s recommended upgrade path for your organization. A major technology upgrade is an endeavor requiring a deep analysis of your business requirements, careful planning, testing and execution in order to be successful. The paper is...
Liferay DXP 7.1 Upgrade Performance Benchmark
legacy
The Liferay Support and Liferay Engineering tuned Liferay 6.2 EE databases for upgrade and tested upgrading them to Liferay DXP 7.1. Databases from several vendors were tested. This whitepaper describes the test scenarios, tuning for database upgrade and upgrade performance results. The...
Removing Product Information Displayed in the HTTP Headers
legacy How To
Issue Customers might want to remove the product information found in the HTTP Headers and in the console logs for security reasons. The information displays: Liferay-Portal: Liferay Digital Experience Platform 7.0.10 GA1 (Wilberforce / Build 7010 / June 15, 2016) Environment Liferay DXP...
ORMException / StaleObjectStateException is reported
legacy Troubleshooting
Issue The following ORMException and StaleObjectStateException are reported in the log 2019-03-25 01:59:12.172 ERROR [http-nio-8080-exec-9][MainServlet:525] com.liferay.portal.kernel.exception.SystemException: com.liferay.portal.kernel.dao.orm.ORMException:...
Determining the Page Count and Global References in a Site
legacy How To
Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products. Any implementation of these principles is the responsibility of the subscriber. Issue This article...
I would like to upgrade my portlets to Liferay DXP but can not find where XML Descriptors have been moved to
legacy
Issue Upgrading from Liferay 6.2 to Liferay 7.0+ is a significant process. One of the changes implemented is the use of OSGi components. Several XML Descriptors have been converted to OSGi services. Environment Liferay DXP 7.0 and higher Resolution Our Liferay DXP 7.1 Portlet Descriptor...
Why does my portlet not have a version number after it is deployed?
legacy How To
Issue Deploying a .war portlet through the /liferay_home/deploy folder leads to the deployed portlet not having a version number in its file name. Environment Liferay DXP 7.0 de-33+ Liferay DXP 7.1 Resolution A fix implemented in de-33 addressed a potential issue were multiple copies of...
DXP 7.1 Upgrade Reference Guide
legacy
An upgrade to Liferay DXP 7.1 gives you access to the latest Liferay technology, complete with all of the newest features, and the assurance of continued support for your Liferay environment. Our Subscription Services Team recognizes that an upgrade often requires a significant...
DXP 7.0 Upgrade Reference Guide
legacy How To
An upgrade to Liferay DXP 7.0 gives you access to the latest Liferay technology, complete with all of the newest features, and the assurance of continued support for your Liferay environment. Our Subscription Services Team recognizes that an upgrade often requires a significant...
Liferay Marketplace Will Not Work Without Cookies Enabled
legacy Troubleshooting
If third-party cookies and site data are blocked then logging into marketplace through the control panel will not work and time out with an error on being unable to connect to the server. Resolution If cookies cannot be enabled, you can always add the following extension to be allowed:...
Updating to Liferay DXP 7.2 SP1 / Fix Pack 2 (or Above) from Liferay DXP 7.2 GA1 or Fix Pack 1
legacy How To
Issue When migrating from 7.2 GA1 or Fix Pack 1 to Liferay DXP 7.2 Fix Pack 2 (ie: SP1) or above, you will be required to run the upgrade tool after installing the patch. The reason for this is, SP1 and FP2 have modifications to data within the database that must be completed before...
How do I perform an integration test for customizations for Liferay DXP 7.1?
legacy
Issue Our team would like to use the LiferayIntegrationTestRule and perform an integration test. How do we set up an integration test? Environment Liferay DXP 7.1 Resolution Liferay leaves the integration testing framework to your discretion.  One example would be to...
What HTTP METHODS/VERBS does Liferay DXP use?
legacy
Issue Which HTTP Methods does Liferay DXP use? We would like to restrict HTTP traffic using a firewall and do not want to impact Liferay DXP functionalities. Environment Liferay DXP 7.0+ Resolution Liferay DXP can use the following HTTP methods: CONNECT, DELETE, GET, HEAD, OPTIONS,...
Resolving a "The expression syntax is invalid" Error During the UpgradeDDMStructure Phase of the Liferay DXP Upgrade Process.
legacy Troubleshooting
This article describes a known issue in the Forms portlet when upgrading from DXP 7.0 to DXP 7.1+. During the upgrade, a validation error is thrown as follows: Unable to upgrade the visibility expression "equals(Options, "Others") then abc" to a form rule Continuing on:...
Creating a Backup & Disaster Recovery Plan for Liferay Digital Experience Platforms
legacy
This article gives an overview of a backup & disaster recovery environment that is necessary when starting a Liferay Digital Experience Platform (DXP) project. This backup will often be referenced by Liferay Support Engineers as it is crucial to have a stable and working backup of the...
Changing the Liferay Instance's Log Time Zone Without Modifying the JVM Time Zone
How To
Introduction By default, Liferay's JVM uses the UTC (GMT) timezone for scheluding jobs and displaying the correct dates in the presentation layer. However, you can change the time zone for the log files without modifying this default configuration. In this article, you'll customize the...
Limitation: Audience Targeting User Segment Cannot Use Physical Screen Size MDR
legacy Troubleshooting
This article documents a limitation when viewing content based on a User Segment in the Audience Targeting app that uses the Physical Screen Size attributes as a Mobile Device Rule. It was discovered that users could not view any content created with this set of conditions. This means...
Starting Servers in the Correct Sequence
legacy How To
Issue What is the correct sequence to start up all servers during a restart? Environment DXP 7.0, 7.1 Resolution Sometimes it is necessary to restart some if not all of the servers that Liferay DXP runs on or is dependent on. Reasons include rolling restarts for patching or maintenance....
Disabling Calendar Email Notifications in DXP
legacy How To
Issue In Liferay Portal 6.1, calendar notifications could be disabled using portal-ext.properties In Liferay DXP 7.0+, these properties no longer exist Environment Liferay DXP 7.0+ Resolution NOTE: This resolution requires customization and should only be implemented at the discretion of...
Preparing a Sybase Database for Liferay
legacy How To
Issue Are there any specific configurations needed when setting up a Sybase database to connect to a Liferay bundle? Environment Sybase 15.7, 16 Liferay Portal 6.1, 6.2 DXP 7.0, 7.1 Resolution Unlike other database vendors, there are a couple of commands that must be executed on Sybase...
Upgrade Tool Uses Wrong Version of Tomcat
legacy Troubleshooting
Issue When upgrading to Liferay DXP 7.0 or DXP 7.1 and using the SP1 + Tomcat bundle, the wrong version of Tomcat is suggested by the Upgrade Tool For 7.1 the bundle includes Tomcat 9.0.6, but the Upgrade Tool is configured to recommend version 9.0.10 For 7.0 the bundle includes Tomcat...
JDK Certification, Java TCK Compliance, and Liferay
legacy
With the release of JDK11, Oracle's new Java SE Support Policy (also see here) brings changes to the Java Enterprise community. The following article outlines Liferay's approach concerning the certification of JDK releases for existing versions of Liferay Digital Experience Platform and...
Virtual Host Login/Logout Properties
legacy
This article documents four portal properties that are often used to configure redirection URLs for users. The four descriptions below include the properties, their descriptions, and examples for: Configuring the default home URL of the portal Redirecting a user after logging in...
DXP 7.3 Upgrade Reference Guide
legacy How To
An upgrade to Liferay DXP 7.3 gives you access to the latest Liferay technology, complete with all of the newest features, and the assurance of continued support for your Liferay environment. Our Subscription Services Team recognizes that an upgrade often requires a significant...
How to Install and Set up a Local Liferay DXP Instance on Windows or Mac (Video)
legacy How To
Learn how to install and set up a local Liferay DXP instance for the first time. Windows Mac Additional Information Official Documentation: Installing Liferay Liferay Learning Youtube Channel, content:...
Installing Fix Packs and Hotfixes on Liferay DXP
legacy How To
This document has been updated and ported to Liferay Learn and is no longer maintained here. To install Fix Packs and hotfixes on Liferay DXP, customers must first download the latest Patching Tool. For more information on how to configure the Patching Tool, see: Using the Patching Tool....
If a Staging publication is on progress and the server is shut down, publication stays on queue and no further publications are possible
legacy Troubleshooting
Issue If a publication on staging is made and the server is shut down, the publication will stay on queue on start-up and, even if cancelled, no more staging publications can be made. The following java class stays queued: BackgroundTaskResult backgroundTaskResult = ...
JDK7 Concerns
legacy
This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable.  JDK7 is supported in 6.1 EE GA2 edition of Liferay - however please note that patches are only shipped with JDK5...
Testing if Liferay Clustering is Working Properly
How To
Issue How can I confirm that my Liferay cluster is working correctly and all nodes displays the same information accurately? Environment DXP 7.x Portal 6.x Resolution There are two ways that to accomplish this: 1. Manually Test the Cache Replication Functionality To manually test this,...
Installing Archived Modules From Liferay's Public Repository
legacy How To
This article is a how-to guide for locating, downloading and installing modules from Liferay’s public repository. Installing modules directly from Liferay’s public repository should be done if the module or application has been deprecated, archived or otherwise not distributed with the...
SQL Scripts Causing Duplicate Keys
legacy Troubleshooting
 While using a new instance of the Liferay Portal, some environments may encounter the following error: ORA-01452: cannot CREATE UNIQUE INDEX; duplicate keys found Resolution This error occurs do to an error in the creation of sample data by the create-*.sql scripts. This results in...
Deploying Activation Keys
How To
This article documents the basic instructions for how to deploy your Activation Key using an .xml file. The steps will vary slightly depending on the version of the Liferay platform you are using. If you encounter any issues along the way, see this separate Troubleshooting Activation Key...
DXP 7.0 Database Portal Properties
legacy How To
This article is intended to provide a list of all the Liferay DXP 7.0 Database properties that can be used to connect your DXP 7.0 installation to various databases. To use any of them, uncomment the block of code you need, and paste it into your portal-ext.properties file. For example,...
Setting up Session Replication in Tomcat With Liferay DXP
legacy How To
The purpose of this article is to provide an example of how to set up a basic Tomcat cluster that has session replication, using built-in Tomcat features. Please note: This example is provided as a courtesy. This configuration is not supported by Liferay Support as it deals with Tomcat,...
Liferay Web Proxy Module for Digital Experience Platform 7.1
legacy How To
The Web Proxy Portlet allows web applications to be embedded within a portlet while keeping the user interaction within the portal context. The portlet is deprecated and was removed from Digital Experience Platform (DXP) 7.1 due to low adoption. The portlet will not be released as an app...
Taking Thread Dumps From a JVM
Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products. Any implementation of these principles is the responsibility of the subscriber. A thread dump is a...
Taking Heap Dumps From a JVM
legacy How To
Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products. Any implementation of these principles is the responsibility of the subscriber. When a system runs into...
Permissions Are Not Working Post-Upgrade
legacy Troubleshooting
After upgrading from Liferay Portal 5.2, permissions settings may act in an undesirable manner. This could include not being able to change permissions, as well as not being able to access the control panel or any other areas of the portal that require something other than guest...

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