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Collect Digital Signature button appears even when the Digital Signature feature is not enabled

Issue The "Collect Digital Signature" button appears in the Documents and Media widget, even if the Digital Signature feature is not enabled Steps to reproduce: Start a clean bundle of Liferay DXP 7.4 Go to Control...

How to resolve Jenkins error "Environment doesn't exist" when building a branch

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Builds are failing and the following error is being...

The title of the web content should not appear after it has been published

legacy Troubleshooting

Issue If a web content display widget is used on the widget pages, the title of the web content appears after publishing it, however, on content pages, the title does not appear. Steps to reproduce: 1) Create web...

How to hide Commerce from the Mega Menu

legacy How To

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue I...

Unable to Deploy to environments or access the CI service

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When attempting to start a build for an environment, the build...

Removing an image from a fragment not possible

legacy Troubleshooting

Issue When a user uploads an image to a fragment on DXP 7.3, there is no possibility of removing the image from it. Users can either replace it with another one or remove the whole fragment. This is true for...

The number of sites displayed on My Sites differs for Administrators and general users.

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

Upgrading from Elasticsearch 7.9.0 to 7.17.0, index status is YELLOW

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Please be aware that the page you are viewing has been machine...

Authentication of Iframe Widgets

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue Does...

Screen reader doesn't read the full page upon page load

legacy Troubleshooting

Issue Screen reader does not read the full page upon new page load. Environment DXP 7.4, 7.3 Resolution There are technical limitations due to how Single Page Applications (SPA) work of screen readers not being able read...

Can a user upgrade from Liferay 6.1 to DXP 7.4.x?

legacy How To

Issue Do I need to follow the upgrade page mentioned in the below article for example: Liferay Portal 6.1.x → DXP/Portal 7.1 → DXP 7.4: Environment Portal 6.1 DXP 7.4.x Resolution Ensure parameter...

Search doesn't return results after reindexing

legacy Troubleshooting

Issue After a full reindex the search doesn't return any results. The Webserver protocol is set to HTTPS (This is set by the web.server.protocol in portal-ext.properties) and the Tomcat server is not...

ratings-score tag could not be used when updating from 7.0 to newer versions.

legacy How To

Issue In 7.0 (or a previous version) a custom development is using <liferay-ui:ratings-score> tag. When this custom code is updated to be used in a newer version (for example, 7.4) this tag is not found and could...

Non published page as home page causes 404

legacy Troubleshooting

Issue When an unpublished page becomes the home page it will cause a 404 error to display. Environment DXP 7.4 Resolution To resolve this behavior, update your installation to 7.4.13 DXP U47, or open a help...

When enabling Cross Cluster Replication error "leader index [liferay-0] does not have soft deletes enabled. soft deletes must be enabled when the index is created by setting index.soft_deletes.enabled to true" is thrown

legacy Troubleshooting

Issue When we try to enable Cross Cluster Replication in our Elasticsearch 6 installation, we are getting the following error: leader index [liferay-0] does not have soft deletes enabled. soft deletes must be enabled...

ADA Accessibility: Drag and Drop functionality not accessible using keyboard, screen reader when creating new Document Types.

legacy Troubleshooting

Issue When creating a new Document Type, elements in the Builder fields section sidebar are accessible and operable only by Drag and drop motion using the mouse, presenting an accessibility issue for visually...

ADA Accessibility: Drag and Drop functionality not accessible using keyboard when adding new web content Structure

legacy Troubleshooting

Issue When adding a new Web Content Structure, the elements in the expanded Builder sidebar are accessible and operable only by Drag and drop motion using the mouse. This presents an accessibility issue for...

How to disable the portal default canonical url generation

legacy Troubleshooting

Issue Customer has a custom development to generate canonical urls and it clashes with portal default canonical url generation, so it has to be deactivated. Environment 7.4 Resolution To avoid the default behavior...

Deploying Multiple Environments with Cloud

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When deploying multiple environments to Liferay Cloud, the...

File upload to Documents and Media is slow or even fails

legacy Troubleshooting

Issue The upload process is so slow or even fails for uploading files with certain extensions. For example, an MP4 file is processed in 1 second, but an Excel file takes more than 100 seconds. Environment DXP...

I want Liferay to fill the hreflang tag in pages only for translated languages

legacy How To

Issue Liferay generates an hreflang alternate url in the head of every page for every locale available for that site. If no translation is available for the content, it will be displayed in the default language. This...

Display order of category navigation and tag navigation

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

Is there a character limit on file names for content uploaded to Documents and Media?

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

My Javascript code is rendered twice when SPA is enabled

legacy Troubleshooting

Issue The following code renders a modal window when the DOM Content is loaded: ... if (document.readyState === 'loading'){ document.addEventListener("DOMContentLoaded", onContentLoaded); } else { onContentLoaded();...

I want to hide "Disable" when using the "Date" item in Web Content Structure.

legacy How To

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue I...

Does Liferay offer Asynchronous Indexing of PDF Text?

legacy

Issue We are trying to create journal articles with attached PDFs in them and index the PDF text via the IndexerPostProcessor because we would like any journal article to be keyword searchable for that PDF text and...

Can Liferay Linearize PDF Files?

legacy

Issue Does Liferay have the capability to linearize PDF files? Environment DXP 7.0 DXP 7.1 DXP 7.2 DXP 7.3 DXP 7.4 Resolution Liferay does not have this capability. Additional Information Disclaimer: The link below...

How to use multiple virtual hosts with the correct friendly URL for Web Content?

legacy Troubleshooting

Issue We have 2 virtual hosts: virtualhost1.com and virtualhost2.com, and also a web content with a link in the content field that points to a page or entity within the Liferay instance. When we have a web content with...

About Friendly URLs for Web Content

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

Analytics Cloud Account Security Questions

legacy

Issue Is connection to IdP-Systems supported? For example: connect by SSO with OAUTH/SAML? Is it possible to restrict access to the Liferay Analytics Cloud portal by IP address? So only users from our internal VPN...

HTML tag can not be interpreted in form fields

legacy Troubleshooting

Issue HTML code won't be interpreted in the body text of the form fields. Environment DXP 7.1 Resolution To change the size and style of the text you input, you can use the Alloy Editor that comes with Liferay., content:...

Cannot list web content templates

legacy Troubleshooting

Issue After upgrading to Liferay DXP 7.4, the web content templates cannot list in the pop-up window when trying to add new web contents. The error message is like below: ERROR...

How to find all the invalid references in Web Content and Blog entries?

legacy

Issue We want to check if there are invalid references in all our web content articles and blog entries. There is a possibility to check web content articles with the class ModelValidatorUtil using a Groovy script....

Analytics Cloud invitation e-mail does not arrive to a group address/email list

legacy Troubleshooting

Issue I invited a few group emails but none of the group members has received a workspace invitation email. What should we do? Environment Analytics Cloud Resolution Check if other emails can be received that are sent...

"My Profile" is visible under the User Badge when there is no user profile page

legacy Troubleshooting

Issue After disabling automatically generated user profiles, "My Profile" is still listed under the user badge. This can occur when there is no user profile after being disabled through any of the following...

Notification when subscribing to stand-alone Web content

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

Fragment Menu difficult to Display

legacy Troubleshooting

Issue In 7.4, A widget nested inside of a grid widget requires hovering your cursor over a very small area of the page in order to display the kabob/configuration menu Environment 7.4.x Resolution Update to 7.4...

Service builder error during build task

legacy Troubleshooting

Issue With Liferay Workspace U47+, service builder fails at build task with error similar to: error: method getResult in interface FinderCache cannot be applied to given types; ... required:...

The already selected text colour is overridden when changing the text style in fragment's rich text editor

legacy Troubleshooting

Issue When we edit a fragment (e.g. paragraph) with the rich text editor on a content page and change the text style of a previously coloured/formatted text section, the colour is lost. As an example: We change the...

Account Member cannot see Open Carts

legacy Troubleshooting

Issue 1) Create a new site with Minium Template 2) Go to Control Panel > Users 3) Create a new user (User A) 4) Go to Control Panel > Account 5) Create a new Account and assign the Administrator and User A to the...

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