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On RHEL7.7, the authentication code (captcha) on the password reissue screen may not be displayed
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Xerces Errors with Customizations
legacy Troubleshooting
Issue After deploying a customization on Liferay 6.2 there are xerces related error on server restart Apache xerces error in the logs after module deployment Environment Liferay 6.2 and JBoss EAP 7.0 Resolution...
Why the "Error executing FreeMarker template" is thrown in the logs?
legacy Troubleshooting
Issue What is the reason behind the following error which is thrown in the logs? [runtime:60] Error executing FreeMarker template FreeMarker template error: The following has evaluated to null or missing: ==>...
How to resolve failed deployments when quota limit errors indicate exceeded maximum builds
legacy Troubleshooting
Issue Deployments are currently timing out for some of our services, causing the deployments of those builds to fail. When looking at the console for the CI, I see the following error:...
Browser's console prints: “Error: Namespace "ClayTooltip.incrementaldom" already declared”
legacy Troubleshooting
Issue While navigating through DXP pages, the browser's console will occasionally print the below error: Error: Namespace "ClayTooltip.incrementaldom" already declared So far the issue was observed in the...
How is the number of cores reported to Liferay DXP?
legacy
Issue Liferay DXP is not reporting the correct number of cores.  For example: A machine has 4 physical cores in the CPU. However Liferay DXP is reporting 8 cores on the <domain>/c/portal/license page....
What configuration needs to be done to bypass the proxy in Liferay?
legacy How To
Issue What are the proxy configurations to be done at Liferay to bypass the proxy available in the network? Environment Liferay Portal 6.2 Liferay DXP 7.0, 7.1, 7.2, 7.3, 7.4 Resolution The configurations...
"Primordial" ReferenceError is thrown when upgrading or importing the theme
legacy Troubleshooting
Issue Error as "ReferenceError: primordials is not defined" is thrown either while upgrading a theme or when importing a theme home/xxxx/yyyyy/theme$ yo liferay-theme:import 00h00m00s 0/0: : fs.js:27 const { Math,...
Read the data of portlet.properties from custom portlet
legacy How To
Issue How to read the data from the portlet.properties from the custom portlet? Environment Liferay DXP 7.1 Resolution Please Note: The following procedures involve customizations that are beyond the scope of Liferay...
Why the error "Unable to get ranges java.io.IOException: Range start XXXX is greater than end YYYY" is thrown in the logs?
legacy
Issue What is the reason behind the following error which is thrown in the logs? ERROR [default task-4064][ServletResponseUtil:227] Unable to get ranges java.io.IOException: Range start 2851129 is greater...
Some portlets are disabled after upgrading
legacy Troubleshooting
Issue After upgrading from a previous version of Liferay to Liferay DXP 7.2, some portlets were disabled and displayed error messages such as "This portlet is inactive. Please contact your portal administrator to...
Elasticsearch indexing error- NoNodeAvailableException
legacy Troubleshooting
Issue Elasticsearch indexing error is getting thrown as below while upgrading the Liferay portal DB. 2020-02-21 11:39:23.096 ERROR [Framework Event Dispatcher: Equinox Container:...
JBoss Server cannot be started without any error in the log
legacy Troubleshooting
Issue JBoss Server with Liferay DXP deployed cannot be started without any error in the log Environment Liferay DXP 7.0 Resolution Consider extending the timeout "jboss.as.management.blocking.timeout" in Jboss Configuration....
Unable to add the image into the file repository while upgrading the portal DB
legacy Troubleshooting
Issue Not able to upgrade the portal DB from DXP 7.0 to DXP 7.2 with the below repository error. ERROR [ForkJoinPool-2-worker-0][UpgradeImageTypeContent:184] Unable to add the journal article image 237723783 into the...
DXP 7.0 start up fails with error ORA-00942 on empty Oracle database
legacy Troubleshooting
Issue When trying to start up a DXP 7.0 portal on an empty Oracle database it fails. On the logs the following messages can be seen: 2020-02-20 20:16:01.209 INFO...
I cannot save Instance Settings due to error: Please enter a valid mail domain
legacy Troubleshooting
Issue I go to Control Panel > Configuration > Instance Settings (or Virtual Instances) I enter a valid mail domain and click Save I get the error: "Please enter a valid mail domain" Environment Liferay DXP 7.1 FP15+...
ORA-01408 exception when upgrading custom Service Builder module
legacy Troubleshooting
Issue Running g! upgrade:check it turns out that a component was not migrated successfully, the output is for example: There is an upgrade process available for ServiceBuilder.service from 0.0.0 to 1.0.0 Upon...
How to Change the Session Timeout Value
legacy How To
Issue How do I modify Liferay's default session-timeout of any logged-in user? Environment DXP 7.2 DXP 7.3 DXP 7.4 Resolution This value is set on the [App_Server_HOME]/webapps/ROOT/WEB-INF/web.xml file....
${device} in Freemarker template does not return device data
legacy Troubleshooting
Issue When using the Freemarker directive ${device} and checking the resulting content on the interface, no actual device data will be returned: {brand=unknown, browser=unknown, browserVersion=unknown,...
Date fields are set with invalid format on JDK9+
legacy Troubleshooting
Issue After setting Liferay to use JDK9 (or any major), customers may notice that the date formats will be invalid upon selection on the date picker: for example, in Swedish, for a date like February, 20th, the...