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New Analytics member's e-mail did not arrive
legacy Troubleshooting
Issue I added a new Analytics Cloud member but the e-mail to log in to the platform or activate the account did not arrive. Environment Analytics Cloud Resolution Make sure that the user has a Liferay account - if they...
Can I change the font and font size in the CKEditor of web content?
legacy
Issue Cannot set up the font and font size in the CKEditor Environment Liferay DXP 7.3 Resolution In DXP 7.3, there is no UI option to change font and font size in the CKEditor of web content by default. This is because...
I cannot add more than one resource into fragments
legacy
Issue When I try to add multiple files in the Resources section of the fragment using Drag & Drop, the portal only adds the first one. How do I upload several resources into fragments? Environment Liferay DXP 7.3...
MySQL client cannot export table into file with INTO OUTFILE directive
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I am using the MySQL Client of Liferay Cloud and I want to export...
SAML Authentication Issue: Message context was not authenticated when Azure AD as IDP
legacy Troubleshooting
Issue After enabling the SAML, when the user is trying to log in, authentication failed with the following message. ERROR [http-nio-8080-exec-36][BaseSamlStrutsAction:59]...
Info button is not visible for searched documents with a preview
legacy Troubleshooting
Issue Unable to download the file from search results as it only displays a preview of the file Steps to reproduce Start a clean bundle of Liferay  Go to Content & Data -> Documents and Media and upload a...
Alphabetical order is not working with accented words in Forms
legacy Troubleshooting
Issue Steps to reproduce 1. Create a new form. 2. Add `select from list` field. 3. Add some options.      1. A      2. Z      3. Á      4. Ó 4. In the advanced tab mark "order options alphabetically". 5. Publish...
Non localized text in 'Select from list' field in Forms
legacy Troubleshooting
Issue Steps to reproduce 1. Create a new form. 2. Add a `select from list` field. 3. Fill, at least, 6 options for this new field. 4. Deploy Forms widget into a page. 5. Click on Select field and assert the text...
Workflow immediately trigger when duplicate product is created
legacy Troubleshooting
Issue When we create duplicate product with workflow enabled, the user gets notification without clicking on `Submit for Publication`. Steps to reproduce 1. Enable workflow for commerce products. 2. Go to any...
Which is the most convenient tooling to create and build new themes?
legacy
Issue It is common among users being in doubt about which is the most suitable way to create and build new themes. Two main ways of doing this are available: Using Liferay Blade or Liferay Developer Studio, which...
Content Page image lost after changing site's default language
legacy
Issue After changing the default language on a site and checking content fragments that include images, the content on existing pages is not displayed anymore if we change the translation. Environment DXP 7.2 DXP 7.3...
Group not found in the instance during a Remote Staging configuration or publishings
legacy Troubleshooting
Issue Remote Staging configuration or publishing fails with the next error: com.liferay.portal.kernel.exception.NoSuchGroupException: Group 39662 does not belong in company 20097 Environment All versions of Liferay...
Behavior change in searches for partial matches when using Elasticsearch 7
legacy
Issue The behavior for searches by a prefix on the content fields has changed. It continues working if you search by title fields. For example, if you have a content field with the "legal" word on it and you search the...
How to change site URL prefix from /web/sitename to a custom one
legacy How To
Issue Our Liferay web site has the following URL prefix: /web/sitename and its URLs are: http://example.com/web/sitename/mypage We want to change the URL prefix to: /level1/level2/level3 so its URLs are changed to:...
Unable to move fragments in a page structure
legacy Troubleshooting
Issue When editing a Content Page, it's not possible to move fragments using the tree in the page structure sidebar panel. Environment Liferay DXP 7.3 Resolution Please contact support and request a hotfix with...
Image Properties window is no longer available
legacy Troubleshooting
Issue After updating the portal, we noticed that the Image Properties window no longer appears when editing images in a Web Content. Environment Liferay DXP 7.2 with fix-pack-dxp-11-7210 or higher. Resolution...
Can Multi-Factor Authentication (MFA) be set for specific roles only?
legacy
Issue We want to set up MFA for Administrators only. Is this possible with Liferay out-of-the-box? Can we target specific users to sign in using multi-factor authentication? Environment DXP 7.4 DXP 7.3 DXP 7.2  ...
"Ready for Publication" slider does not work as expected.
legacy Troubleshooting
Issue Steps to reproduce Start a clean bundle of Liferay DXP 7.2 installed with dxp-9 Go to Publishing -> Staging and enable staging for Local Live with page versioning enabled for public and private pages Create a new...
URL of "Link to URL" page not updated during publication.
legacy Troubleshooting
Issue Steps to reproduce Start a clean bundle of Liferay DXP 7.2 installed with dxp-9. Create a new site and enable local staging with pages and documents being enabled to be staged Go to Content & Data -> Documents...
Site Administrator cannot add images of global site to current site's web content
legacy Troubleshooting
Issue Site Administrator cannot see global site and it's content listed when trying to add an image from global site to current site's web content. Steps to reproduce: Log in as admin. Go to the Global site's...
Instance level LDAP configuration
legacy How To
Issue When configuring LDAP authentication from DXP 7.3, the companyId has to be configured on an instance level. This issue can present itself for example during a CI / CD development. Environment DXP 7.3...
How to enable CSRF Token in Liferay?
legacy
Issue How to enable CSRF Token in order to prevent CSRF attacks in Liferay? Environment Liferay DXP 7.2 Resolution Liferay's p_auth token protects against CSRF and is enabled by default. Here is the main...
Unable to show journal articles
legacy Troubleshooting
Issue We have some troubles when trying to show web contents. Scenario 1: Trying to show a web content in search results page. Some of the web contents in the search result show the error message "An error occurred...
NoSuchUserException when setting email address in "To" field of Order Placed Notification Template
legacy Troubleshooting
Issue When placing an order and having an Order Placed Notification Template with an email address in the "To" field, a NoSuchUserException is shown and the order can't be placed. Steps to reproduce: 1. Start a...
Custom Layout Templates shows source code in Nested Application Portlet
legacy Troubleshooting
Issue Configure the Nested Application Portlet to appear with any of the custom layouts whenever it is used. Instead of the layout's rendering, the source code is shown. Steps to reproduce 1) Deploy the custom...
Rendering Adapted Images in a Web Content Article Using Asset Publisher with Custom Display Template
legacy How To
Issue How can I use Adapted Images in a web content article displaying in the Asset Publisher with custom Display Template?  Environment Liferay DXP 7.3 Resolution Go to System Settings > Template Engines > Freemarker Engine...
Incorrect French translation of the site language change message
legacy Troubleshooting
Issue Steps to reproduce 1. Go to Configuration > Site Settings > Languages and select `Define a custom default language and additional available languages for this site.` and set the French Language as the...
CKEditor is not displaying full source code text
legacy Troubleshooting
Issue Steps to reproduce 1. Set CKEditor as an editor for WebContent. 2. Start Liferay DXP 7.3  3. Create a new basic WebContent. 4. Write a long text, with multiple lines so that scroll should be visible. 5. Go...
Fragment editable values can create history entries without changing
legacy Troubleshooting
Issue When users drag a fragment onto the content page, it appears to be edited, even though they aren't editing anything about the fragment. Steps to Reproduce: Add a Content Page Place a Paragraph fragment on it...
I cannot add images in CKEditor
legacy Troubleshooting
Issue When I try to add an image in a basic web content, the image selection pop-up gets blocked and the Add and Cancel buttons do not work, and therefore the image cannot be added. Environment Liferay DXP 7.0 Fix...
UserTrackerPath entries limitation in clustered environment
legacy
Issue Track user visited paths in a clustered environment. Environment Clustered environment with the following properties enabled to use Live Users and Session Tracker: live.users.enabled=true...
While saving the SKU as a "draft" the base price becomes zero
legacy Troubleshooting
Issue Steps to reproduce 1. Create a `Minium` site. 2. Go to any product. 3. Navigate to SKU tab in product detail screen. 4. Change the base price of SKU. 5. Click on save as draft. Expected Behavior: The base...
Tags are not returned in search unless complete name is entered
legacy Troubleshooting
Issue While searching for multi-word tags, returns no result if only one word is entered. Steps to reproduce 1. Set up vanilla Liferay DXP 7.2 2. Navigate to categorization > Tags. 3. Create few tags(test, test1,...
Localization of document title and description
legacy How To
Issue Why is it not possible to localize the title and description for documents? Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Resolution This is a limitation of the product. i.e. The title...
I cannot create a Style Book with error Unknown column 'uuid_' in 'field list'
legacy Troubleshooting
Issue When I try to create a new Style Book, the portal displays the error "An unexpected error occurred with the publication process. Please check your portal and publishing configuration". The portal log shows...
Can I have different Fix Pack levels in a remote Staging environment?
legacy Troubleshooting
Issue We are in the process of upgrading our portal to a higher Fix Pack and I was wondering if there is any issue with having the Staging environment with the new Fix Pack and the Live environment with the current...
How Liferay is responsible to generate canonical links on the web page?
legacy How To
Issue How Liferay is responsible to generate canonical links on the web page? In which file, the code has written for it?  Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Resolution To disable or modify...
How to prevent an AD user from logging into Liferay using the old password if LDAP authentication cannot set to be required
legacy Troubleshooting
Issue After the user changes the password in Microsoft Active Directory (AD), the user can still log into Liferay using the old password. If enabling "Required" option, the issue can be resolved. But users created manually...
How to cancel navigation events with JavaScript?
legacy How To
Issue Need a solution to stop navigation when a user clicks on a navigation event. i.e.: A custom code wanted to be executed before the navigation. Environment Liferay DXP 7.0+ Resolution You can use the below...
How to build a SOAP JAX-WS (Java API for XML Web Services) client using the Liferay infrastructure.
legacy How To
Issue We have a WSDL (Web Services Description Language) descriptor and we need to build a client from it. Finally, we will make this service (client) available to any application installed on our Liferay instance....