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Disable Commerce module on Liferay 7.4
legacy
Issue Liferay Commerce is not relevant for the business user, they would like to disable it in DXP 7.4 Property added to portal-ext.properties file: enterprise.product.commerce.enabled=false Environment DXP 7.4...
Entity content is too long for the configured buffer limit
legacy Troubleshooting
Issue When performing a custom search such as: IndexSearcherHelperUtil.search(searchContext, query); the following exception is thrown from Elasticsearch and no results are obtained from the...
AssetEntryLocalServiceUtil.getAssetCategoryAssetEntries(long categoryId) deprecated and not used on DXP 7.3
legacy How To
Issue When trying to return the entries for a specific AssetCategory with AssetEntryLocalServiceUtil.getAssetCategoryAssetEntries(long categoryId) on DXP 7.3 you get zero results, even if you have a category and some...
Unable to add SKU to the product via headless API
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Create a site by using a minium site template. 3. Create an option with the name "City". 4. Create a specification with the name "segment". 5. Navigate to...
Large Amounts of Semrush Bot requests
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Several requests coming from the SemrushBot/7~bl web crawler...
Clean up corrupted Search service volume
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue My Search service's volume is corrupted and the ES nodes...
Unable to set the custom configurations in the price range facet
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Create a site by using the 'speedwell' site template. 3. Navigate to the catalog. 4. Select the configurations of the price range facet. 5. Set the...
Jenkins unable to update commit status to GitLab
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Builds using gitlab-api fail during the last steps of the...
How to add the price in the default SKU via Headless API?
legacy
Issue The user needs to add the price(default SKU) in the request body of the product while posting the product via headless API. Environment Liferay DXP 7.4 Commerce 4.0 Resolution The 'default SKU' field in the...
Page canonical URLs of each existing language always point to the default language URL
legacy Troubleshooting
Issue We have detected that the page canonical URLs of each existing language always point to the default language URL. Our default language is English, and we have a page in two languages: English:...
Unable to add dynamic filter rules in Product Publisher Widget
legacy Troubleshooting
Issue When the dropdown option is changed from Tags to Category, the input box disappears. Steps to reproduce: 1) Create some categories from the Global Site. 2) Create sample commerce products and attach the...
I cannot use special characters in Fragments
legacy Troubleshooting
Issue I included certain special characters in the fragment such as ¡áéíóú and published it. When I reopen the fragment, the special character is displayed as � and doesn't allow me to publish anymore. The logs...
How to show only certain file types to a group of users?
legacy How To
Issue I want to show only certain file types to some users. For example: they should see .doc and .pdf only but not .xls Is it possible to hide/show documents based on extensions? Environment Liferay DXP 7.4...
The image version has been changed, but the image remains the same
legacy Troubleshooting
Issue The image does not change, but only the versions do. Steps to reproduce: 1) Navigate to Content and Data > Documents and Media 2) Upload an image  3) Do check out and download it 4) Click three dots (Action...
How to modify existing Email template for announcements
legacy How To
Issue Is there any OOTB option to modify the announcements email template? Environment Liferay DXP 7.4 Resolution The template for the subject and body of announcement emails contained in the...
Filter option under Content exports all data
legacy Troubleshooting
Issue Under Content, filtering the data based on the available options exporting all the data. Environment Liferay DXP 7.x Resolution While exporting, the contents are filtered based on the date range but...
I want to restrict access to certain documents to a single user
legacy How To
Issue I am using Documents and Media to upload files. Some of the documents must be restricted for a single user. The user must access a list of documents that only he/she is able to see. Environment Liferay DXP 7.2+...
Documents without guest permissions are downloadable
legacy
Issue The document is stored in the browser cache and can be downloaded again without the user being logged in Steps to reproduce: 1. Upload a text file document 2. Change permission, revoke guest view 3. Click on...
Import failed with duplicate layout page template
legacy Troubleshooting
Issue The import process failed with the below error 2023-01-02 06:33:32.734 [liferay/backgroundtask-4]...
Stop Elasticsearch from analyzing words that are a company's proper name
legacy How To
Issue We would like Elasticsearch to stop analyzing words that are the company's proper name. For example, if our company is called "Smiths" we want to avoid Elasticsearch to analyze that word and drop the trailing 's'...
A Site Administrator cannot view or update the value of page or site custom fields
legacy Troubleshooting
Issue A Liferay administrator has created custom fields for pages and sites.  A site administrator cannot update or even view the value of these custom fields when going to a page configuration or to the site...
Clarification on createDate attribute in the user_ table
legacy
Issue We are unsure of the following: does Liferay update the createDate column in the user_ table when a user performs their first login to Liferay? Environment Liferay DXP 7.4 Liferay DXP 7.3 Liferay DXP 7.2...
Cannot set proper permissions for Panel Category Entries in a Custom Site
legacy Troubleshooting
Issue The custom site panel category entries' panel app permissions do not work as intended. We are unable to grant permissions to access the panel app through a "Site role" if the category key does not start...
Behavior when password expiration date is changed
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Difference between "all" and "any" rules for asset publishers
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
MethodPropertyAccessor not found
legacy Troubleshooting
Issue The "module-hbm.xml" file generated by Service Builder has references to com.liferay.portal.dao.orm.hibernate.MethodPropertyAccessor instead of com.liferay.portal.dao.orm.hibernate.LiferayPropertyAccessor, with...
Session not carried over when navigating between a domain with and without "www"
legacy
Issue Sometimes, the behavior when accessing a domain with www and without www are not the same For example, even if a user is logged in when accessing a domain with www pre-pended to it, when the user access the...
Headless Endpoint WorkflowInstance Change Transition Not Working
legacy Troubleshooting
Issue When trying to use endpoint '/o/headless-admin-workflow/v1.0/workflow-instances/{workflowInstanceId}/change-transition' to approve and reject workflow tasks using the headless endpoint we are getting 400...
Time zone of the web content publication date and time
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Definition of the JournalArticle table
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Characters or strings that cannot be specified in the friendly URL of a page
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Error 400: Input is invalid JSON when making certain requests from Swagger UI
legacy Troubleshooting
Issue When you execute a PUT method from the Swagger UI, such as (this is the request generated from the UI): url -X 'PUT' \ 'http://localhost:8080/o/headless-delivery/v1.0/documents/183873/permissions' \...
Websphere and Liferay Update 64, icons not displaying.
legacy Troubleshooting
Issue When using Liferay 7.4 Update 64 with Websphere 9, the eye icon(Toggle Controls icon) is in the wrong place and makes it so that you are not able to edit the page. Environment Liferay 7.4 update 64 IBM Websphere...
Maximum number of users for Dynatrace
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I would like to know how many users can I assign to our...
Xuggler cannot generate thumbnail for videos with more than 2 audio channels
legacy Troubleshooting
Issue For videos with more than 2 audio channels, Xuggler does not generate thumbnail and throws an error: 2023-02-16 10:48:35.507 ERROR [main][xuggler:105] Error: inputChannels > 2; unsupported...
Documents and Media table view does not fit into the screen on mobile phone
legacy
Issue Table view is set up for Documents and Media widget If I view the page on mobile screen, the table does not fit There is a scrollbar to see all columns but it is small and difficult to use I am worried that...
Pages using template have a different URL showing in sitemap.xml
legacy Troubleshooting
Issue When crating pages or web content using a page template the URL that is generated contains a "w" character. When checking the sitemap, this pages are being referenced using the character "-" instead of...
Is it possible to disable Document Previews at the file extension level?
legacy
Issue When generating document previews for PDF files using default portal.properties configurations, the total disk space being used can far exceed the size of the original PDF file. Is it possible to skip preview...
403 error in Liferay SaaS project
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Sometimes, Liferay SaaS clients report that they are...
The same URL repeats in sitemap.xml even after disable sitemap index
legacy Troubleshooting
Issue When the property "xml.sitemap.index.enabled" is false one sitemap is created for each site. When there's a unique sitemap index the same URL is repeating several times.   Environment DXP 7.3+ DXP 7.4 u4...
How to hide version of JS libraries
legacy
Issue Sometimes when using a tool that identifies a site's web technologies, versions of Javascript libraries (jQuery and YUI, for example) are displayed. Environment Liferay DXP. Resolution It is not possible to...
Unable to select the empty vocabulary
legacy Troubleshooting
Issue The user is not able to select the empty vocabulary on the modal. Step to reproduce: 1) Add a new site 2) Add two vocabularies 3) Add a category under one vocabulary 4) Open the category ellipsis menu 5) Move...
JavaScript Errors when deleting newly added data to 'Custom Excluded Paths' field in 'Frontend SPA Infrastructure'
legacy Troubleshooting
Issue After data has been entered into the Custom Excluded Paths field in the Frontend SPA Infrastructure, deleting that data results in the following JavaScript errors in the browser console: Uncaught Error: No route...
Conditional workflow is breaking
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Navigate to Control Panel > Applications > Workflow > Process Builder > Workflows > Add Conditional Workflow(attached). 3. Apply conditional workflow on...
Display Template "List Menu" is always showing the full pages tree in Menu Display widget
legacy
Issue Although 'Auto' mode is configured for the List Menu display template in Menu Display widget, the full pages hierarchy is displayed.  Environment Liferay DXP 7.3+ Resolution In previous versions of...
Form takes a shot delay of approximately 1 second to load
legacy
Issue There is a short delay (approximately 1 second) for the form to become available after page load Environment DXP 7.1 or higher Resolution It is true that there is a short delay (about 1 second) for the form to...
Link tab missing from fragment link configuration
legacy Troubleshooting
Issue The link panel is being hidden for some editables Steps to reproduce: 1) Navigate to Design > Fragments and create a fragment with this markup: <div class="fragment_1"> <a href="#"...
Multiple LDAP connections shared with one LDAP server prevent some users from logging in
legacy Troubleshooting
Issue When multiple LDAP connections are shared on one LDAP server, only users from one LDAP connection can log in while users from the other LDAP connections cannot. The following error is seen in the logs: 2023-02-17...
Can we add sorting functionality in Asset Publisher portlet?
legacy
Issue Can we add sorting functionality to the Liferay Asset publisher, similar to the sorting function in Search results?   Environment Liferay DXP 7.3   Resolution Unfortunately, this is a current feature...
Updating users data through LDAP
legacy
Issue We have enabled importing users and groups through LDAP. Import works perfectly, although we have seen user data is not updated when it changes in Active Directory: email or user name, for example....
Unable to create the product with the provided default image
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Navigate to Document and Media. 3. Upload an image. 4. Get the fileEntryId of the image. 5. Navigate to system settings > Catalog (in the first block...
Unable to search with special characters inside quotations
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Create one basic web content named "test**". 3. Navigate to Liferay DXP(default web site). 4. Enter test** in the search bar, and the search result will...
ElasticsearchException java.net.ConnectException: Connection refused during the upgrade process and it fails, but Elasticsearch is not necessary during it
legacy Troubleshooting
Issue The following ElasticsearchException is thrown during the upgrade process, causing the upgrade to fail, but the Elasticsearch server is not necessary during it How can avoid this error? 2023-02-07 11:21:22.931...
How to hide 'Content Performance' icon for every user
legacy How To
Issue The 'Content Performance' icon should be hidden for all default users with 'Administrator' or 'Content' roles. Environment Liferay DXP 7.4 Resolution Navigate to Control Panel> System Settings> System Scope>...
Color Contrast does not meet ADA requirements
legacy Troubleshooting
Issue Color Contrast throughout Liferay's out-of-the-box platform does not meet the minimum ADA requirements. One example of this can be seen when adding a page using the Global template; the toggle switches...
The Sort widget does not return accurate results on the first try
legacy Troubleshooting
Issue Some inconsistencies in the sort widget's behavior Steps to reproduce: 1) Create 3-4 web contents with the keyword 'test' at different time intervals to see the time difference in their creation. 2) Create a...
Configuration to disable download does not work for MHTML files
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We applied the settings indicated in the article Document...
Elasticsearch cluster health status is Red
legacy Troubleshooting
Issue The elasticsearch server cluster health status is red with the below error in the logs elastic search logs and noticed the below information. Failed to execute phase [query], all shards failed Failed...
After upgrading from 6.1 or 6.2 version, webforms widget is missing
legacy
Issue We have upgraded from Liferay Portal 6.1 or 6.2 version to DXP In this DXP 7.3 version, the Web Forms widget is missing and nothing is displayed in its location ( web-forms-portlet is unavailable) Environment...
Fragment with a dropzone doesn't work with the original dropzone in the master page
legacy Troubleshooting
Issue If we create a fragment with the tag <lfr-drop-zone> and include it in a master page, when dragging the original dropzone to the fragment it is not possible to include other components in this area....