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Why doesn't the database's "userId_" update within the PLOEntry table with the ID of the last user to edit?
legacy
Issue We've found that when updating any Liferay Language Override key-value, the PLOEntry table within the database is not being updated with the ID of the last user to edit. It is our understanding that the table...
Brave Browser Issues
legacy Troubleshooting
Issue I am experiencing an issue in Liferay, that is only reproducible in Brave browser, but not reproducible in Chrome, Firefox, Safari, or Edge. Environment Quarterly Releases Resolution The Compatibility...
Changing the Displayed Time Zone for Audit Logs
legacy Troubleshooting
Issue Even after changing the time zone for the instance within the Instance Settings, the time zone for the Create Date for the logs in Audit are still displayed in UTC.   Environment Liferay DXP 7.4 Quarterly Release...
On RSS Feed feature deprecation and removal
legacy
Issue When reviewing documentation such as https://help.liferay.com/hc/en-us/articles/360028820652-Configuring-RSS-Feeds the RSS Feed feature is listed as deprecated, and has been 7.1 but is still available in 7.4. 1. If...
SAML Logout Issues: Multiple Login Entries and Optimistic Locking Exceptions
legacy Troubleshooting
Issue When a user logs out after authenticating via SAML, multiple login entries might be recorded in the audit logs. This can lead to HibernateOptimisticLockingException errors, particularly during...
Data Migration Center: Unable to Import CSV file
legacy Troubleshooting
Issue The issue only occurs when the field is being translated, using objects alone does not cause it. Steps to reproduce 1. Navigate to the Applications Menu and click on Data Migration Center. 2. In that, click...
'External Reference Code' field on the UI
legacy
Issue An 'External Reference Code' for the 'Address' field on UI is required since it is already there in the database for the entity. Environment Liferay DXP 2024.Q1 Resolution LIferay has started working on this...
DuplicateFileEntryException on Virtual Instance Startup
legacy Troubleshooting
Issue A `DuplicateFileEntryException` error occurs when starting a clustered DXP instance after a virtual instance is created, even if the file already exists in the Document Library. The error, seen in the...
LIFERAY.HEADLESS.DELIVERY scope missing or delayed in OAuth 2 applications
legacy Troubleshooting
Issue The LIFERAY.HEADLESS.DELIVERY scope is missing or delayed in appearing when creating or managing OAuth 2 applications. The issue can occur intermittently, with the scope sometimes appearing after a delay of...
Renaming a fragment set folder creates a duplicate fragment set
legacy
Issue Renaming a fragment set's folder and redeploying it creates a duplicate fragment set in Liferay DXP. Environment Liferay DXP 2024.Q1.5+ Resolution This is expected behavior. The folder name serves as an...
Can we filter users and child organisations separately in a parent organisation view?
legacy
Issue Currently, when viewing users and child organisations assigned to a parent organisation, both entities appear in a unified list. This prevents users from viewing only child organisations or only users in a...
Can we get the Info panel visible in search results when selecting a specific Web Content?
legacy
Issue When you go to Web Content, the Info Panel is visible on the top right corner. It is also visible when you select a specific Web Content and gives you valuable information. However, when you perform a search, the...
Automated third-party translations: Translation Usage Metrics / Analytics
legacy
Issue We would like to see more translation usage metrics or analytics about our translations when they are translated using third-party tools. For example, seeing the number of words displayed would be useful. Is this...
Is it possible to auto-generate translations for Web Content metadata such as the 'Description' field?
legacy
Issue Beyond translating the web content fields from its DDM structure, does Liferay offer the capability to auto-generate translations for metadata such as the 'Description' field?  Environment Liferay DXP 7.4+...
Third-party translation engine: is it possible to configure banned/blacklisted words?
legacy
Issue If using a third-party translation engine, does Liferay provide options to configure banned/blacklisted words to ensure they are excluded from generated translations across multiple languages? Environment Liferay...
Is auto-generating translations for widget pages, particularly for SEO metadata fields (e.g., keywords, HTML title, description) supported?
legacy
Issue While Liferay provides the option to add translations for Content Pages, does it support auto-generating translations for widget pages, particularly for SEO metadata fields (e.g., keywords, HTML title,...
Third-party translation engine: is it possible to generate translations tailored to a specific brand tone?
legacy
Issue If using a third-party translation engine, does Liferay provide options to generate translations tailored to a specific brand tone? Environment Liferay DXP 7.4+ Liferay Quarterly Release Resolution Currently,...
S3 Requests Causing Timeouts in Environments Without Internet Access
legacy Troubleshooting
Issue We observe very long loading times (over 60 seconds) when accessing certain content management pages in the admin area, particularly: Editing a page in the page editor for the first time after login...
Non-descriptive Accessibility Labels on Toggle Options
legacy Troubleshooting
Issue Toggle options in are labeled as 'checkboxes', and are not given an identifier. Therefore, Accessibility Readers report them as: “##### checkbox checked”. For example, inspect the element to find the...
Duplicate Entries in Control Panel after installing a Hotfix
legacy Troubleshooting
Issue After installing a new hotfix, the Control Panel shows repeated sections and options.  Environment Liferay DXP 7.4 Resolution This problem can be a consequence of not deleting the contents of...
Only the person assigned to a Workflow task should be able to edit the Draft
legacy Troubleshooting
Issue A User, who is assigned to a Workflow task should be the only user who is able to edit the Draft while the Workflow task is assigned to him/her. Currently, users with edit/admin rights can edit the Draft any...
Preview of PDF document (generated with ItextPDF) contains unwanted spaces between letters
legacy Troubleshooting
Issue We are generating our PDF files programmatically using ItextPDF 7.2.5 API The Library used is compileOnly group: 'com.itextpdf', name: 'itext7-core', version: '7.2.5' After uploading such a PDF file to DXP's...
Uploading a large amount of data results in high memory usage on CI service
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Uploading more than 1 GB worth of files can result in a failed build...
Unable to adjust the Mandatory status of a field after publishing the Object Definition
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue This article documents intended behavior where the Mandatory status...
"Specified key was too long" warnings when upgrading from 7.2 to 2023.q3.2
legacy Troubleshooting
Issue We are upgrading from 7.2 to 7.4 When running the upgrade tool, there is this WARN: WARN  [main][BaseDB:1468] (conn=697) Specified key was too long; max key length is 3072 bytes: create index IX_F365A086 on...
Not able to set virtual host value for virtual instance: "Please enter a valid virtual host"
legacy Troubleshooting
Issue I want to set the virtual host on a virtual instance (Control Panel/Virtual Instances), but I cannot save it, I get error "Please enter a valid virtual host". This hostname is not set for any other virtual instance....
Access-control-allow-origin CORS Header not honoring System setting Configuration
legacy
Issue When configuring CORS headers in System Settings we are seeing that access-control-allow-origin header doesn't always have the configured value. Environment Liferay DXP 7.4 Resolution According to the...
How can a non-admin user access the Content Dashboard
legacy How To
Issue I would like to create a non-admin user with permission to access the Content Dashboard. Environment Liferay DXP 7.4 Resolution To make the Content Dashboard accessible to a non-admin user, you will need to...
Clicking Back in Edit Mode leads to Error Page
legacy Troubleshooting
Issue When editing a content page in our environments, trying to exit using the back arrow leads to an Error page and a NullPointerException when rendering the page. On the url, the parameter...
Client Extension fails to deploy when extension name is too long
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When naming a Client Extension, the extension will fail to deploy if...
CI service's monitoring data is not visible in cloud console
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue CI service is not showing any monitoring data after a...
Security Managers, Vul ID: V-222936 STIG 
legacy
Issue Vul ID: V-222936 STIG is flagged when Java Security Managers are not enabled. It states that "The Java Security Manager must be enabled." Environment  DXP 7.1 Resolution Liferay DXP does not currently support...
Exception executing batch [java.sql.BatchUpdateException: data exception: string data, right truncation ; size limit: 75 table: COMMERCEVIRTUALORDERITEM column: URL]
legacy Troubleshooting
Issue Virtual Product URLs can contain only 75 characters Steps To Reproduce 1. Create a Minium 2. Money Order is enabled 3. Create a Virtual Product with a price 4. Into the URL, put something that contains more...
Asset Publisher Template for the Web Content Display is unusable after deleting owner of the content
legacy
Issue After deleting a user from the portal, content created by it gets inaccessible if trying to edit with the specific user tag on Asset Publisher. Environment Liferay Portal 6.2+ Resolution Liferay does...
Need to check access logs from webserver in Liferay PaaS environment
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue User needs access to webserver's access logs to check which...
LCP Tool installation in a restricted environment
legacy Troubleshooting
Issue LCP tool does not get installed in a restricted environment as it needs to access internet and various sites to be installed and operated smoothly. Environment Liferay DXP 7.3+ Resolution Please whitelist...
Liferay deployment fails with Dynatrace errors in Liferay PaaS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Deployment to Liferay fails with errors related to...
Image tab is not displaying
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.3. 2. Navigate to Design > Fragments. Create a fragment with the following HTML: <div data-lfr-background-image-id="background-image1"> </div> 3. Create a content...
Is it possible to remove the default domains *.lfr.cloud in Liferay PaaS?
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue In Liferay PaaS, is it possible to remove the default domains...
Why aren't all article versions shown in the index?
legacy Troubleshooting
Issue After making a full re-index the index results are not according to the number of article version entries in the database.  Environment Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution 1.)...
Can the same email address support multiple accounts created within Liferay?
legacy
Issue We allow our customers to use the same email address for multiple accounts. Is there a workaround available so that our customers can still have multiple accounts associated with the same email address? ...
Auto translation is not working using google cloud translation API
legacy Troubleshooting
Issue Steps to reproduce: 1. Enabling Google Cloud Translation requires an active account and a Google Cloud project with Cloud Translation API enabled. This project must also have a service account with a JSON...
How to hide untranslated articles and pages
legacy
Issue Is there an option to hide the articles, pages, and other content in particular languages? If the article does not contain a translation in the requested language, the user should be redirected to the main...
Duplicate user errors when setting up a SAML Authentication to replace an existing Token-Based SSO
legacy Troubleshooting
Issue When trying to set up a SAML authentication to replace existing Token-Based SSO, there are errors that populate stating that the user and/or email address is already in use.  A user with company 1xxxx and email...
Can I integrate an additional Captcha Engine?
legacy
Issue Currently, Liferay offers 2 Captcha Engines out of the box: Simple Captcha and Google reCaptcha 2 We would like to use another Captcha service.   Environment Liferay DXP 7.4   Resolution At the moment it is not...
Please select a tool from left menu
legacy Troubleshooting
Issue When we click on the search button on the management toolbar before the page is fully loaded causes an error: Please select a tool from left menu Environment Liferay DXP 7.4 Resolution The observed behavior...
I cannot create Users with emails that start with "root"
legacy
Issue Liferay does not allow me to register a user with the email root@acme.com. The UI displays the following error: Error: Please enter a valid email address. I would like to know if there is a setting that...
Workflow process builder source view is not laoding
legacy Troubleshooting
Issue Users are unable to see the process builder's source view when upgrading from update 40 to higher upgrades. Environment Liferay DXP 7.4 update 40+ Resolution The observed behavior is only noticeable if the...
Users cannot edit some fields when using Firefox 119.
legacy Troubleshooting
Issue It has been noted that when using Firefox 119 users cannot edit some fields in certain widgets, affected Widgets included: calendars, categories, and blogs. Environment DXP 7.3 Resolution Updating to Firefox...
Unable to add new language in Liferay DXP
legacy Troubleshooting
Issue Set the new locale language from the available language to the current language. The below error appears on the UI. Steps to reproduce: Add the new language to Web.xml by navigating...
Malware detected in Liferay Bundle - eicar.jpg
legacy
Issue We were notified of a possible malware infection. The location is my extracted source code of a Liferay DXP bundle. The file in question is eicar.jpg Environment Liferay DXP 7.4 Resolution EICAR files can...
Compatibility for OpenOffice v4.1.13
legacy
Issue Is Liferay DXP 7.4 compatible with v4.1.13, as in the compatibility matrix only v4.1.11 is mentioned? (Required for upgrading OpenOffice from v4.1.11 to v4.1.13, for security compliance reasons.)...
After changing password on Tivoli's LDAP server, users can't login for up to 20 minutes
legacy Troubleshooting
Issue On Liferay DXP (any version) connected to an IBM Tivoli Directory Server via LDAP, the users cannot login to the portal immediately after changing their password or any attribute on said LDAP. The...
The Liferay is vulnerable to the CVE-2023-4863?
legacy
Issue How can I mitigate vulnerability with CVE-2023-4863 regarding Liferay DXP? Environment All environments. Resolution Liferay does not use the libwebp library, so are not vulnerable to CVE-2023-4863. ...
Is Liferay vulnerable to CVE-2023-33946
legacy Troubleshooting
Issue I would like to know if Liferay is vulnerable to CVE-2023-33946? Environment Liferay DXP 7.4 U1-U48 Resolution Yes, the Liferay is vulnerable to this CVE, the resolution is update to Liferay 7.4 U49 (or...
Uncaught (in promise) SyntaxError When Creating a New Website
legacy Troubleshooting
Issue When try to create a new website from Control Panel > Websites, I can't create a new website. I don't get any error messages in Liferay logs, but in the Browser Console, the following error message appears:...
What does "Deprecate the Staging relationship modules" mean?
legacy
Issue I found that the Liferay DXP 7.4 Update 86 - Releae Notes have the following statement: Deprecate the Staging relationship modules Does this mean that the Staging functionality has been deprecated?...
Does Apache Log4j Vulnerability CVE-2021-44832 affect Liferay ?
legacy Troubleshooting
Issue The Liferay uses the log4j-core Library which was reported to have a vulnerability. Environment Liferay DXP 7.1 Liferay DXP 7.2 until fix-pack 16 Liferay DXP 7.3 until SP3 Resolution Yes, the Liferay is...
RoleLocalServiceUtil.addRole creates the role in the main instance
legacy Troubleshooting
Issue We are trying to use the scripting console to create roles. Either we are not doing this correctly, or something is not working correctly. When creating the roles we use RoleLocalServiceUtil.addRole to which we pass...
How to create a filter by status using GraphQL
legacy Troubleshooting
Issue If you need to filter by status and execute this query: query{ c { countrieses (filter:"status eq pending"){ items { status id selected } } } } You'll get this error: { "errors": [ { "message": "Exception while...