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Does mouse activity on a portal screen count as session logout activity or not?
legacy
Issue Need to confirm whether mouse activity on a portal screen will count as session logout activity or not? For example, if there is merely mouse activity (and not particular clicks or screen loads or reloads), it is unclear whether the user will be logged out or not. Environment...
Liferay Docker Image 7.4 using JDK8
legacy
Issue When trying to install docker image for 7.4 u50, it does not allow to change the version to JDK8, it remains on JDK11. Environment Liferay DXP 7.4. Resolution Please be aware that since 7.4 u18 docker images are only using JDK11, so it is not possible to change the version to JDK8....
Previewing a web content with a Display Page Template does not work if a theme is applied
legacy Troubleshooting
Issue As an Asset Library admin, I want to be able to preview web contents through the connected sites' display page templates, so that I can make changes accordingly without having to switch sites. Environment DXP 7.4 DXP 7.3 Resolution This can be achieved by either upgrading to the...
Limiting number of file versions in Documents and Media does not work
legacy Troubleshooting
Issue Setting the limit of file versions to file following the article, however there are still more than 5 versions are available in Documents and Media : https://help.liferay.com/hc/en-us/articles/8309859165325-I-want-to-limit-content-versions-in-documents-and-media - (It is confirmed...
How to add new hires to see Liferay projects?
legacy How To
Issue How to add new employees to see Help Center tickets and have access/privileges equivalent to current users that are part of a project? Environment Liferay DXP/Portal Resolution Only Administrators and Partner Managers are able to invite, remove and change a team member’s role.  To...
Error while Importing LDAP data: SQLServerException: String or binary data would be truncated
legacy Troubleshooting
Issue LDAP import fails due to an error stating that the user could not be updated due to a DataException,  which is in turn caused by a SQLServerException, stating that String or binary data would be truncated. Please refer below for an example of the error: ERROR...
How to filter by time in Liferay PaaS logs?
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We can only filter by date in the UI, is there a way to filter by exact time? Environment Liferay PaaS Resolution You can only filter...
Configuring a segment using variable model device or brand does not work
legacy How To
Issue After configuring a new segment using variable model device or model brand is not taking action Environment DXP 7.3+   Resolution This kind of variable has been deprecated starting in 7.3 You can configure new rules using the variable User Agent and specifying the device brand...
Enable Basic Authentication Protocol Support for Talend
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Talend Liferay component requires using basic auth. Environment Liferay SaaS Resolution The Basic Authentication Protocol cannot be...
Unable to set a Display Page on documents
legacy Troubleshooting
Issue The form to set a display page is visible but after publishing it is not set. Environment DXP 7.2 Resolution Only display page templates should be selected for documents. Web Content should be the only one that allows widget pages with default Asset Publisher as display page.  The...
Catalog page Products Rendering Performance issue
legacy Troubleshooting
Issue When the catalog page is rendering it is observed that it takes about 10-15 seconds to completely render the page for Minium theme and renderer type is Minium. Environment Commerce  Resolution The reason is that there are many image requests for the catalog. The recommendation is...
Reindex Required After New Deployment
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When performing a new deployment, a complete reindex process is required for the contents to be displayed again. Environment Liferay...
Pagination for Collection Displays Missing
legacy
Issue The pagination option is missing from the display page templates. This missing feature causes the need to to update the number of items displayed in a feed on any given day, depending on priority. Asset publishers have pagination but do not allow the flexibility that the collection...
Is Liferay's SAML Service Provider Logout URL required in the Identity Provider?
legacy Troubleshooting
Issue Azure's SAML Identity Provider (IdP) marks the Service Provider's (SP) Logout URL as "optional" However, when I remove Liferay's Logout URL from Azure's SAML configurations, Liferay users are not signed out completely from Liferay after signing out through Azure. Is it necessary to...
Content Page matching multiple personal experiences
legacy
Issue If the user matches multiple experiences, is there a way to provide the option to the user to choose the personal experience from the matched personal experiences? Environment DXP 7.3 Resolution We found that this behavior is not part of Liferay, and the best approach would be to...
Is ffmpeg viable in Liferay DXP 7.0?
legacy
Issue Is ffmpeg a viable alternative to Xuggler to stream audio and video in Liferay DXP 7.0? Environment DXP 7.0 Resolution Unfortunately, at this time FFMPEG is only compatible with Liferay 7.4. A feature request has been created to backport support for older versions, but from what I...
Is Liferay SaaS/PaaS vulnerable to CVE-2023-20864 and CVE-2023-20865?
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Is Liferay SaaS/PaaS vulnerable to CVE-2023-20864 and CVE-2023-20865? Environment Liferay SaaS Liferay PaaS Resolution These...
ADA Accessibility - Sr doesn't announce what is selected after checking checkbox.
legacy Troubleshooting
Issue Expected Result: Screen Reader gives information that is available on page after selecting checkbox Screen Reader should announce, "checked, 1 of 3 selected"   Actual Result Sr doesn't announce what is selected after checking checkbox. SR announces, "Checked" after selecting...
Running CREATE FUNCTION generates permission/privilege error
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When attempting to execute a CREATE FUNCTION(scalar) statement, the following error appears: ERROR 1419 (HY000): You do not have the...
Lots of RedirectNotFoundEntry data in viewcounterentry table
legacy Troubleshooting
Issue We've noticed that the viewcounterentry table is full of records with the classname com.liferay.redirect.model.RedirectNotFoundEntry. The redirectnotfoundentry table is empty. It might be related to the 404 Tracking mechanism that was introduced in the past then it was disabled by...
Analytics Cloud: Can we use events in Segments for aggregated totals?
legacy
Issue Regarding the segmentation in events, there is a an event for assets, such as Documents viewed for documents. In order to use that, we have to select the asset to display the analysis. Is there any way where we can display all the assets? Environment Analytics Cloud Resolution It...
What statistics are available for Message Boards are available in Analytics Cloud?
legacy
Issue We are about to launch an online community on our Liferay portal. How far do Liferay Analytics go supporting community reports and analytics? Environment DXP 7.0+ Analytics Cloud Resolution Currently, metrics for the following Assets are reported in Analytics Cloud: Blogs Documents...
When you refer to "online community" in your Liferay portal, what do you mean exactly?
legacy
Issue When you refer to "online community" in your Liferay portal, what do you mean exactly? Environment Portal 6.1+ DXP 7.0+ Resolution Prior to Liferay Portal 6.1, there were two ways of creating sites: organizations and communities: Creating Sites You can create a Community Site in...
Is it possible to hide Public Pages for non-site members while building the site?
legacy How To
Issue Is there a way to prevent indexed Google pages from being searched by non-site members while building a public internet website using Liferay DXP? Environment DXP 7.4 Resolution You can restrict public access to your site by changing its view permission for site admin/admin role...
Two Liferay instances with common database - updates sync
legacy
Issue We have two Liferay instances that use one database. If we work with Liferay instance 1 - import LAR file or make some changes in content (change a webcontent, create new page, upload an image etc) - will Liferay instance 2 automatically load these changes immediately, or do we...
Task state no longer visible in the task details in 7.4
legacy How To
Issue While migrating fragment on the Workflow Task Portlet, we realized that some of the fields that were shown in the task details (edit_workflow_task.jsp) in DXP 7.0 are no longer available in DXP 7.4 u59. The 'state' value is no longer there and the API to get that value in the back...
Multiple CKEdtiors on a page may crash Chrome Browser
legacy Troubleshooting
Issue Web Content Editor contains 150 repeating HTML fields, CKEditors, on a single page causing Chrome Browser to not load completely or crash Environment Observed in Liferay DXP 7.3 Resolution This has been observed to be a product limitation. Reducing the amount of HTML fields,...
User without any permissions can add items to the cart
legacy Troubleshooting
Issue Any user added to an Account is able to make a purchase for that account, regardless of Account Roles assigned. This is only able with the Minium template. Environment DXP 7.4 Resolution This issue was resolved by COMMERCE-10054 and COMMERCE-10380 and a hotfix should be requested...
Dynamic Data Lists Spreadsheet View does not display inputted dates properly
legacy Troubleshooting
Issue If you choose a Data Type on a Dynamic Data List that has a date field on it and insert some dates, the dates are gonna be surrounded by quotes and brackets instead of the usual way. Environment DXP 7.4 Resolution The issue was resolved by LPS-185373 and a hotfix should be...
Dynamic Data Lists do not save inputted data when switched to Spreadsheet View
legacy Troubleshooting
Issue When using Dynamic Data List Spreadsheet View, adding new data does not work as intended. It seems like the format with which the front-end passes data to the back-end changed in LPS-107858. However, the add method was not updated to account for this; instead, only...
The validation message of some inputs doesn't mention the correct input name
legacy
Issue Fields marked as required and left empty when trying to submit a form or publish a folder display a different error message than what is expected: “This field is required”.  Environment DXP 7.4 U49+ Resolution Before the release of DXP 7.4 U49, the default error message would only...
Logs tab is not being shown on Services pages
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I can no longer see the Logs tab on Services pages from DXP Cloud console. Environment Liferay PaaS Resolution The Liferay Cloud team...
Mark searchable toggle button by default OFF while creating new web content
legacy
Issue We would like to mark the searchable toggle button switched OFF by default in basic web content while creating new web content. Currently, while creating new web content, the searchable toggle button is ON by default. And this web content is searchable on the live website by...
Site-Initializer: parent and child page
legacy How To
Issue We are looking into how to generate child pages with the site-initializer. Can we use the native Liferay to generate child pages or do we have to go through code? Besides, maybe there is a simple way to override the native code? Environment DXP 7.4 Resolution Child pages just need...
Error with custom workflow when deleting/deactivating users
legacy
Issue We would like to know what happens when a user who has open workflow tasks is deactivated or deleted. We have seen that deleting or deactivating gives us an error for a open task that has a custom flow made by us. We understand that we will be missing something in the flow, but we...
XSS and Web Content editing
legacy Troubleshooting
Issue Web Content Editing If a script is added to the content field and published, the script is executed when the article is displayed. Accessing the page triggers an alert each time. Allowing such content could assist the creator to perform an XSS attack.  Environment DXP 7.0 ~ DXP 7.4...
Web Content articles are not showing up when being searched or in Asset Publishers
legacy Troubleshooting
Issue Web Content articles are not showing up when searching for them through the portal's search bar or when they should be displayed in Asset Publishers. This happens even though the Web Content articles are created properly, they don't show up when doing a search. You can surely see...
Navigation bar gets out of sight when adding too many lines to a Web Content article
legacy Troubleshooting
Issue When editing a WC article, either from the Web Content Menu or from a Web Content Display widget, and adding too many lines, the WC article box scrolls down and thus the navigation bar which you can use to change the color of the text etc. gets inaccessible. Environment DXP 7.4...
Default Display Page Template for WebContents
legacy Troubleshooting
Issue Within the webcontent edit screen, there is a component in the right sidebar that allow us to define a Display Page Template in order to configure which will be the page that will render the content when it is called using the default url of the content.  With this component, we...
Cannot use an asset publisher with two different vocabularies
legacy
Issue In a "Content page", we use an asset publisher that displays all content. We add in this page two selectors of vocabularies for two different ones. When filtering with a category of the first vocabulary, the asset publisher is well filtered. But when we add a category filter on the...
Successful publications with JSON error messages
legacy Troubleshooting
Issue After configuring a local or remote Staging environment, creating a page in the staging site, adding a Web Content Display widget to the page, creating a new Publish Process (select the previously create page, deselect Web Content) and publishing it, you will see a successful...
ADA Accessibility - Newly opened dialog box is not accessible using the tab key
legacy Troubleshooting
Issue Expected Result: Focus should move to the newly displayed content when navigating using the tab key.   Actual Result: I expect focus to move to newly displayed content when I press the TAB key, like the dialog that appears on the right-hand side of the page after pressing the 'I'...
Unable to request creation of a workspace in Analytics Cloud
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I'm accessing the Customer Portal but I don't see the ''Finish Activation'' option to start creation as directed by tutorial How do I...
ADA Accessibility - SR doesn't announce message that comes after selecting rows in the table on sites page.
legacy Troubleshooting
Issue Expected Results: Screen Reader should announce message which comes after selecting rows in table. Screen Reader should announce, "1 of 3 selected' after selecting checkbox in the table.   Actual Results: SR doesn't announce message that comes after selecting rows in the table on...
The sorting of web contents with date field is incorrect in a collection display fragment when the page language is changed between English and any other language
Troubleshooting
Issue I have a lot of web content with different date fields displayed in a collection display portlet on a page. When I change the page language between English and any other language the sorting of the web contents is not correct. Reproduction Steps: 1. Set up DXP 7.4 with U63 2. Go to...
Why segments are displayed in the Global scope and how to sync them to the Site scope?
legacy
Issue Currently, new segments are imported into the Global scope and not the Site scope when the segment is created in Analytics Cloud and imported into Liferay. How can segments be imported into the site scope? Environment Analytics Cloud DXP 7.2+ Resolution The current behavior is...
Where is the password reset email set up and in what priority order?
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue It seems that I can set up the password reset email in multiple places,...
Web page redirection after session expiration
legacy How To
Issue I have two separate sites in my Liferay DXP environment, and I want to understand how to configure web page redirection after a user's session expires. Environment Liferay DXP 7.1 Resolution If you have session.timeout.redirect.on.expire set in your portal-ext.properties file set...
I am redirected to the home guest page after login with SAML
legacy Troubleshooting
Issue After logging in with SAML, I am redirected to the Home Page of a non-logged-in user. I am redirected back to the Portal login screen after login with SAML Environment Portal 6.2 DXP 7.0+ Resolution This can be caused because auto-login is not allowed, which results in being...
Web Content still being accessed from an unconfigured Friendly URL
legacy Troubleshooting
Issue When using Display Page Templates to display web content on the Portal, my web content is being accessed by more than one URL. Why when configuring a friendly URL to access my web content through the Display Page Templates tool, does my Web Content continue to be accessed through...
ADA Accessibility: Screen Reader doesn't announce current selected page when focus is on selected page number
legacy Troubleshooting
Issue Expected Result: SR announces "current page" along with the page number when focus is on the current page number. Actual Result: SR announces,"Page 2 Link"   Steps to Reproduce: Tools: JAWS 1. Open the HR Portal home page 2. Navigate to 'Open menu' button and select it. Navigate to...
Collection display page url not getting mapped properly
legacy How To
Issue We have a collection page with web content cards and want to link those cards to the display page URL. Environment DXP 7.4 Resolution By default, a Web Content's Display Page selector is set to "Default", but a fresh environment does not have a Default Display Page Template. You...
Category Translations - Export/Import with LAR
legacy
Issue We have thousands of categories and we have added translations into the category in one environment. We want to export all the translations related changes through LAR Export Feature and import it into other environment using LAR Import Feature. Will LAR Export/Import take care of...
Publication Date of a WebContent to be "Publish to Live" directly
legacy How To
Issue We published a WebContent directly live via Content & Data -> Web Content -> Specific WebContent -> Burger Menu -> Publish to Live When publishing a WebContent like this, there is no entry in "Publishing -> Staging" listed, also the JournalArticle entity on live has the same...
Backport localize fragment configs feature from 7.4 to 7.3
legacy How To
Issue We want to check if the following feature specifically for image can be backported to 7.3: https://learn.liferay.com/dxp/latest/en/site-building/displaying-content/using-fragments/localizing-the-fragment-configuration.html Environment DXP 7.3 Resolution Not being able to make...
Character limit for "Tag" field
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue What is the maximum number of characters that can be set for a "tag"?...
ADA Accessibility - Links present on table do not have any distinguishing features which would make them look like a link
legacy Troubleshooting
Issue Expected Result: I expect links to look different than normal non-link text. Ex. -links should be blue in color with an underline so that users will know the link is available.   Actual Result: Links present on a table do not have any distinguishing features which would make them...
Parameterization of an incremental backup in Cloud Services
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I would like to know if it is possible to enable an incremental backup in my Cloud environment. The main idea would be instead of the...
Error 400 in Okta when login using SSO with Liferay PaaS Console
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We integrated the Liferay PaaS console with our IDP trough SSO, but sometimes when trying to perform a log in we have a 400 error in...
Scaling down an Elasticsearch cluster
legacy How To
Issue You might face a scenario where you need to scale down your current Elasticsearch cluster to a fewer node setup Environment Liferay DXP 7.0+ Elasticsearch Resolution Preparations Before scaling down Back up your cluster to have something to restore if things go wrong down the line....

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