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user is unable to disable the 'Password Changed Notification' and 'Password Reset Notification'
legacy
Issue User is able to disable the 'Account Created Notification'. However, there are no options for turning off the 'Password Changed Notification' and 'Password Reset Notification' notifications. Environment...
Unable to view the 'specific account groups' in discount portlet with view permissions
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Navigate to Roles > create a new role and provide the view permissions of the 'Account Entry', 'Account Groups', 'Account', and 'Currencies', and view and...
Create date is not visible inside Product Relations
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4 U60. 2. Create a new minium site. 3. Navigate to products. 4. Select any product. 5. Click on the Product Relations Tab. 6. Add product(any). 7. Product is added...
Getting OptimisticLockException with workflow task timers
legacy Troubleshooting
Issue OptimisticLockException is encountered when using task timers inside the workflow. Steps to reproduce: Add a workflow under the process builder and add two task timers performing the same task at the same...
Multipage form does not save data to the DB while navigating to next page
legacy How To
Issue While using a form with multiple pages, the user has a requirement to save data to the database on the first page before moving to the second page. Environment Liferay DXP 7.4 Resolution Multi-page forms do...
Blog view count is not increasing inside asset publisher
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.3 SP3. 2. Create a new blog entry and deploy the blog on the page. 3. Deploy the asset publisher portlet on the page. 4. Click on the configurations of the asset...
Blog view count is not increasing for specific display page templates inside asset publisher
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.3 SP3. 2. Create a new blog entry and deploy the blog on the page. 3. Create a new Display Page Template, by navigating to Design > Page Templates > Display Page...
How to provide permission to Fragments
legacy
Issue Does DXP have permission feasibility with fragments? Environment Liferay DXP  [all versions] Resolution There is no way to directly control the visibility of a Fragment depending on the user accessing the...
Audit entries stopped being shown or generated
legacy Troubleshooting
Issue We have recently upgraded to a new Update version, and we noticed that the Audit tool is not working or not displaying the most up to date information, showing last updates as 'x days ago', around the time when we...
Product comparison bar not removing after refresh
legacy
Issue The product comparison widget bar is not removed after the refresh Steps to reproduce: 1) Created two simple products 2) Navigate to Minum Site and drag the 'Product Comparison Bar' on this page. 3) Now, try...
The currency format is not displaying as expected
legacy Troubleshooting
Issue The currency format is not displaying as expected for INR(Indian Rupees) Steps to reproduce: 1) Navigate to Control Panel > Commerce > Currencies > INR > Format Pattern 2) Change pattern from ₹ ###,##0.00 to...
Gradle dependencies are failing for POI OOXML
legacy Troubleshooting
Issue Users are unable to upload .xlsx and .xlsb file extensions to the application, after the issue was investigated and it was determined that the issue began appearing following the Liferay upgrade from DXP 7.3...
If I I take away from the locales of a Site created from a Site Template, I cannot propagate my changes from the Site Template
legacy Troubleshooting
Issue When you create a Site based on a Site Template, change the default localization settings of a the created Site and take away from the available locales, further changes to the Site Template are not propagated...
Can I export Custom Events statistics from Analytics Cloud?
legacy
Issue I created some Custom Events in my Analytics Cloud workspace. I can see the Event Analysis when I navigate to Touchpoints > Events I see no option to export the data. Is it possible to do that somehow?...
After patching, all publications in flight are outdated.
legacy Troubleshooting
Issue After updating our fix pack level, all publications in flight are outdated. Steps to reproduce the issue: Add new Publication called "lmp_excel_upd" Update Web Content in that Publication "lmp_excel_upd" for...
Web content with text longer than 10923 characters does not appear in the asset publisher
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us....
The video preview is not generated for large videos when FFmpeg is enabled
legacy Troubleshooting
Issue The preview of a large video is not generated even when the FFmpeg video and audio converters are enabled. Environment Liferay DXP 7.4 Resolution Normally enabling FFmpeg audio and video converters is...
All product option displayed
legacy Troubleshooting
Issue The Product Detail Widget is showing all options Steps to reproduce: 1) Make an option 'City' with four values and provide the names listed below. Delhi Mumbai Bangalore Pune 2) Create a product TEST 3) Add...
Error Duplicate entry '0-3-925637128-com_liferay_site_navigation_menu_web_portlet_SiteN'
legacy Troubleshooting
Issue The following error is being reported in the logs multiple times: ERROR [http-nio2-8080-exec-143][JDBCExceptionReporter:234] Duplicate entry...
I cannot publish Web content with E-mail type links
legacy Troubleshooting
Issue I cannot publish Web content after including an email-type link. The UI shows this error: Error: Your request failed to complete Environment Liferay DXP 7.4 U60 - U69 Resolution Please update to Liferay DXP...
ADA Compliance: JAWS Screen Reader announcement does not match actual key command.
legacy Troubleshooting
Issue When I activate the three dot menu control, the JAWS announcement is not matching the actual key command. JAWS reads “Press space to activate the menu”, however, pressing space bar does not activate the...
Logout function after disabling header
legacy Troubleshooting
Issue If we disable "Show Header" in Site Builder > Pages > Public/Private Pages settings > Look and Feel > Show Header, the user icon is not there. How should a user log out in this case? Environment 7.2 Resolution...
How to know the pages that have added a specific Portlet
legacy How To
Issue Is there a way that allows me to identify which portal pages have added a specific portlet based on the Portlet ID? Environment Liferay DXP 7.0+ Resolution Please run the attached...
Tabs fragment fails to render with error "Unable to render content of fragment entry 0:Index: 1, Size: 1"
legacy Troubleshooting
Issue After adding a Tabs fragment to a page, the content page is broken and can no longer be edited. The portal logs show the following error: Unexpected error has occurred." and...
Blog posts with images in Webp format cannot be published
legacy Troubleshooting
Issue When trying to publish blogs with images in .webp format, an error is displayed in the UI and the publication is not carried out. Environment Liferay DXP 7.3.X Liferay DXP 7.2.X Resolution Please request a...
Error in assembling the CSS classes in the html generated by the Grid fragment
legacy Troubleshooting
Issue When assembling a grid using HTML fragments, Liferay generates two CSS classes "glued" in the HTML, which results in incorrect behavior of the grid. In Liferay DXP 7.4 equal or below Update 65 Environment...
Import .lar name display as 'Untitled' after successfully upload .lar from import section
legacy Troubleshooting
Issue LAR imports are all named 'Untitled' Steps to Reproduce: 1) Navigate to Menu > Publishing > Export 2) Export a LAR of the site 3) Go to Menu > Publishing > Import 4) Import the LAR of the site Expected...
Can I specify multiple roles for workflow notification settings?
legacy How To
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Error when embedding videos on blog using TinyMCE
legacy Troubleshooting
Issue When trying to embed videos in blogs using TinyMCE, using the files present in documents and media, the video is not embedded, with a gray screen. Environment Liferay DXP 7.2.X Resolution Upgrade to Liferay...
The Liferay Server Cannot Start Up After Installing a Hotfix
legacy Troubleshooting
Issue The Liferay server cannot start up after installing the hotfix (For example, hotfix-8495). In a Tomcat server, the following error occurs: ERROR [main][PortalContextLoaderListener:114] java.lang.NullPointerException...
SystemEvent table might accumulate in size over time
legacy Troubleshooting
Issue You might encounter a behavior where your SystemEvent table has increased to a size which you deem troublesome. The SystemEvent table contains the deletion events of assets for Staging. These events can be...
The 'Select All' checkbox does not appear properly under the Define Permissions tab
legacy Troubleshooting
Issue The 'Select All' checkbox does not appear properly under the Define Permissions tab. Steps to reproduce: 1) Navigate to Control Panel > Roles 2) Edit the 'Guest' role and navigate to the Define Permissions...
How to protect against the vulnerabilities related to SnakeYaml in version 1.27
legacy Troubleshooting
Issue How can I mitigate vulnerability CVE-2022-38749, CVE-2022-38750, CVE-2022-38751 and CVE-2022-38752 regarding Liferay DXP? Environment Liferay Portal 6.2 EE Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2...
Content Display Widget does not properly display video
legacy Troubleshooting
Issue Unable to see the video after attaching it to the widget. Steps to reproduce: 1) Create a New Site 2) Create a blank page with the name: Video 3) Drop the Content Display widget. 4) Attach a video file to...
Redirect Destination for SAML Authentication
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Session not carried over when navigating between a domain with and without "www"
legacy
Issue Sometimes, the behavior when accessing a domain with www and without www are not the same For example, even if a user is logged in when accessing a domain with www pre-pended to it, when the user access the...
Vocabulary Category Specifications
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Double clicking the accent key in the template editor crashes the entire page
legacy Troubleshooting
Issue When accidentally double-clicking the accent key in the template editor using a browser with Windows, to try to write for example "á", the portal hangs and nothing can be done except exit the page....
Stop Elasticsearch from analyzing words that are a company's proper name
legacy How To
Issue We would like Elasticsearch to stop analyzing words that are the company's proper name. For example, if our company is called "Smiths" we want to avoid Elasticsearch to analyze that word and drop the trailing 's'...
Clarification on createDate attribute in the user_ table
legacy
Issue We are unsure of the following: does Liferay update the createDate column in the user_ table when a user performs their first login to Liferay? Environment Liferay DXP 7.4 Liferay DXP 7.3 Liferay DXP 7.2...
Headless Endpoint WorkflowInstance Change Transition Not Working
legacy Troubleshooting
Issue When trying to use endpoint '/o/headless-admin-workflow/v1.0/workflow-instances/{workflowInstanceId}/change-transition' to approve and reject workflow tasks using the headless endpoint we are getting 400...
A Site Administrator cannot view or update the value of page or site custom fields
legacy Troubleshooting
Issue A Liferay administrator has created custom fields for pages and sites.  A site administrator cannot update or even view the value of these custom fields when going to a page configuration or to the site...
Characters or strings that cannot be specified in the friendly URL of a page
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Cannot set proper permissions for Panel Category Entries in a Custom Site
legacy Troubleshooting
Issue The custom site panel category entries' panel app permissions do not work as intended. We are unable to grant permissions to access the panel app through a "Site role" if the category key does not start...
Product workflow triggers before clicking on Submit for Publication
legacy Troubleshooting
Issue Steps to Reproduce: 1. Assign workflow to Product. Open Menu > Workflow > Process Builder Now go to Process Builder > Configurations. For Commerce Product, choose Single Approver Workflow(Refer to the...
Price Change for Duplicate Product
legacy Troubleshooting
Issue Steps to Reproduce: 1. Create a Minium site. 2. Go to Products. 3. Open any product. 4. Create a duplicate of that product. 5. Open the SKU of the original product. 6. Change the Base Price. 7. Now open the SKU...
Asset Publisher widget shows author and modified date by default from Liferay DXP 7.2 onwards
legacy How To
Issue Dragging and dropping an Asset Publisher widget on a page will show, by default, the author and the modified date for all of its contents contrarily to other previous versions. Environment Liferay DXP 7.2+...
Justify option is only available for Images and not available for Text and Video in Product Description
legacy Troubleshooting
Issue Steps to Reproduce: Click on any existing product or add a new product Add small image Select image, you will find justify image options Add text Select text, you will not get Justify option in Basic Text Styles ...
Search is not working on Channels under Products -> Visibility
legacy Troubleshooting
Issue Steps to reproduce: Select any Product and go to Visibility.  Add multiple channels to the product. Search any channel (which are already mapped) Environment Liferay DXP 7.3 Commerce 3.0 Resolution The observed...
Product Detail Portlet breaks and a nullpointerexception is printed in the logs
legacy Troubleshooting
Issue When the product options are not complete the Product Detail Portlet breaks and a nullpointerexception is printed in the logs. Steps to reproduce: Create a product with a REQUIRED option with two variants: 1...
Logging in a Liferay instance with a user whose prefered language is different from the default portal language
legacy
Issue Access to the portal with a user who has a different language set up than the default configured. Environment Liferay DXP 7.2 Resolution Liferay will show the portal in the language configured in its settings....
Typo error in french language.properties
legacy Troubleshooting
Issue There is below typo error in french language.properties in Liferay DXP 7.1 FP16: Actual:  drop-file-here-to-upload=Déopser le fichier ici pour le téléverser Expected: drop-file-here-to-upload=Déposer le...
Sitemap Index: hreflang attribute with value "x-default"
legacy
Issue Our DXP site has English (United Kingdom) as its default language. For the Liferay sitemap, shouldn't it be expected to see the "en-GB" value associated with the hreflang attribute as per this example? <url>...
Choice of canonical URL language between the default language or a specific language in Liferay DXP 7.0 and 7.1
legacy Troubleshooting
Issue Given a page with a friendly URL for en-US like "/page" and another friendly URL for es-ES "/pagina", visiting "http://localhost:8080/page" or "http://localhost:8080/pagina" will always display...
User Export to CSV is limited to 10,000 entries
legacy Troubleshooting
Issue I’m unable to export the complete list of user ids from Liferay. When attempting to export users to a CSV file, only up to the first 10,000 users are exported.
 Environment DXP 7.3 Service Pack 1  Resolution...
The default content publisher shows author and modification date
legacy How To
Issue Is there a way to change the default values of the Content Publisher metadata from the interface? Steps to Reproduce On a page, add a content publisher portlet. Navigate to Configuration> Display...
Enabling Antivirus Scanning for Uploaded Files does not work
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We follow the steps explained in this article Enabling...
How to relate AssetEntry and AssetCategory
legacy How To
Issue AssetEntryLocalService.getAssetCategoryAssetEntries() does not return any results for a given category. How should I relate AssetCategory and AssetEntry? Environment DXP 7.1 DXP 7.2 DXP 7.3 Resolution...
Error importing files with names ended with character "." (dot) from 6.1
legacy Troubleshooting
Issue Trying to import documents (or doing upgrades) from 6.1, errors as the following are gotten: 2021-07-01 11:02:08.680 ERROR [liferay/background_task-8][BackgroundTaskMessageListener:182] Unable to execute...
How can I enable the view count increments for web contents in Asset Publisher Portlet - DXP 7.1 - 7.3
Troubleshooting
Issue When I add the view count in Asset Publisher to the available box, and refresh the page. The view count is not incremented and displays a value of "0" Reproduction Steps: Set up DXP and start it. Go to Content &...